educação em gestão do conhecimento
DESCRIPTION
Apresentação feita no KM Brasil 2007.TRANSCRIPT
Educação em GC:Cursos de mestrado ao redor do mundo
André SaitoPh.D. in Knowledge Science
Japan Advanced Institute of Science and Technology
KM Brasil 2007Sociedade Brasileira de Gestão do Conhecimento
Ver 1.02 – 2007-11-30
André Saito - Educação em GC 2
Quatro perspectivas básicas em GC
Informação C = conteúdo
Pessoas C = prática social
EstratégiaC = competência
organizacional
ComputaçãoC = modelo
computacional
Informação Facilitando acesso a conteúdo e expertise
Pessoas Construindo contextos e cultivando práticas
Computação Desenvolvendo sistemas que processam C
Estratégia Priorizando C e desenhando estratégias de C
C: conhecimento
3
Foco em Informação
Conhecimento como conteúdo relevante e experiência codificável
Exemplos de práticas de GC Organizar e facilitar acesso à informação: criar e
implantar taxonomias, portais, repositórios, etc. Auditoria de conhecimento: mapear conhecimento
disponível e seus fluxos, identificar necessidades, etc. Replicar melhores práticas: identificar, codificar e
disseminar práticas exemplares Inteligência competitiva: base de conhecimento
sobre concorrência, mercado, tendências, etc.
Informação Pessoas
Estratégia
Computação
Projetos de GC/GCI - André Saito
4
Foco em Pessoas
Conhecimento como prática social e sentido socialmente construído
Exemplos de práticas de GC Cultivar comunidades de prática: grupo interativo de
pessoas com atividades e interesses comuns Promover colaboração e compartilhamento
Estabelecer equipes multi-disciplinares Estimular redes sociais
Gerir o trabalho do conhecimento Desenvolver pessoas e equipes Instituir a gestão por competências
Informação Pessoas
Estratégia
Computação
Projetos de GC/GCI - André Saito
5
Foco em Computação
Conhecimento como computação inteligente e modelo para simulação da realidade
Exemplos de práticas de GC Sistemas baseados em conhecimento: ontologias,
sistemas especialistas, inteligência artificial Knowledge discovery e data mining: identificação
de padrões e relações em bases massivas de dados Business intelligence: sistemas de informação para
apoio à tomada de decisão
Informação Pessoas
Estratégia
Computação
Projetos de GC/GCI - André Saito
6
Foco em Estratégia
Conhecimento como competência organizacional e fundamento da gestão
Exemplos de práticas de GC Construção de competências organizacionais
Aquisição de competências Desenho e desenvolvimento organizacional
Gestão da inovação Pesquisa e desenvolvimento Estabelecer parcerias e redes de colaboração
Gestão do capital intelectual: mensurar e acompanhar performance de ativos intangíveis
Informação Pessoas
Estratégia
Computação
Projetos de GC/GCI - André Saito
Overview of KM education
Master’s programs in KM KM Masters’ KM Concent. Total
Library and information science 11 3 14
Computer science, information systems 7 4 11
Management, business, public administration 4 4 8
Engineering 3 1 4
Education 3 n/a 3
Total 28 12 40
All KM programs US UK Australia HK Others Total
Doctoral 2 2 4
Master's 14 12 6 2 6 40
Diploma 1 2 2 1 6
Bachelor's 1 1 2
Certification 4 1 2 3 10As of September 2006
As of September 2006 77
André Saito - Educação em GC 8
Programs according to number of courses
01
23
45
6
1 2 3 4 5 6 7 8 9 10 11 12 13
No. of courses
No
. of
pro
gra
ms
Some electives
All required
Structure of masters’ programs
Program duration
15
6
5
2 1 yr
1.5 yrs
2 yrs
3 yrs
Delivery mode
20
5
12
Classroom
Online
Mixed
Both
André Saito - Educação em GC 9
A KM program’s competence profile
S
O
K
T
I
P
0
0.5
1Strat
Hum
Comp
Info
Perceived courses’ support for KM activities from each
of the four perspectives
Perceived courses’ support for KM capabilities in each
of the six categories
S: Strategic
O: Organizational
K: Knowledge-oriented
T: Technological
I: Inter-personal
P: Personal
André Saito - Educação em GC 10
ResultsCompetence profiles of KM masters’
Cal State U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
Cal State U
0
0.5
1Strat
Hum
Comp
Info
Cal State U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
Dominican U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
Dominican U
0
0.5
1Strat
Hum
Comp
Info
Dominican U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
Kent State U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
Kent State U
0
0.5
1Strat
Hum
Comp
Info
Kent State U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
London Metro U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
London Metro U
0
0.5
1Strat
Hum
Comp
Info
London Metro U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
S
O
K
T
I
P
Loughborough U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
Loughborough U
0
0.5
1Strat
Hum
Comp
Info
Loughborough U
0
0.5
1Strat
Hum
Comp
Info
Nanyang Tech U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
Nanyang Tech U
0
0.5
1Strat
Hum
Comp
Info
Nanyang Tech U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
Robert Gordon U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
Robert Gordon U
0
0.5
1Strat
Hum
Comp
Info
Robert Gordon U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
S
O
K
T
I
P
U Canberra
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
U Canberra
0
0.5
1Strat
Hum
Comp
Info
U Canberra
0
0.5
1Strat
Hum
Comp
Info
U Oklahoma
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
U Oklahoma
0
0.5
1Strat
Hum
Comp
Info
U Oklahoma
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
U Tech Sydney
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
U Tech Sydney
0
0.5
1Strat
Hum
Comp
Info
U Tech Sydney
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
S
O
K
T
I
P
Central Queensland U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
Central Queensland U
0
0.5
1Strat
Hum
Comp
Info
Central Queensland U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
City U Hong Kong
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
City U Hong Kong
0
0.5
1Strat
Hum
Comp
Info
City U Hong Kong
0
0.5
1Strat
Hum
Comp
Info
Dublin I Tech
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
Dublin I Tech
0
0.5
1Strat
Hum
Comp
Info
Dublin I Tech
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
Middlesex U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
Middlesex U
0
0.5
1Strat
Hum
Comp
Info
Middlesex U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
U Westminster
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
U Westminster
0
0.5
1Strat
Hum
Comp
Info
U Westminster
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
S
O
K
T
I
P
George Mason U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
George Mason U
0
0.5
1Strat
Hum
Comp
Info
George Mason U
0
0.5
1Strat
Hum
Comp
Info
Lancaster U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
Lancaster U
0
0.5
1Strat
Hum
Comp
Info
Lancaster U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
U Hull
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
U Hull
0
0.5
1Strat
Hum
Comp
Info
U Hull
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
U Portsmouth
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
U Portsmouth
0
0.5
1Strat
Hum
Comp
Info
U Portsmouth
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
S
O
K
T
I
P
Cranfield U, SAS
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
Cranfield U, SAS
0
0.5
1Strat
Hum
Comp
Info
Cranfield U, SAS
0
0.5
1Strat
Hum
Comp
Info
Hong Kong Poly U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
Hong Kong Poly U
0
0.5
1Strat
Hum
Comp
Info
Hong Kong Poly U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
U Bradford
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
U Bradford
0
0.5
1Strat
Hum
Comp
Info
U Bradford
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
Intl U Bremen
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
Intl U Bremen
0
0.5
1Strat
Hum
Comp
Info
Intl U Bremen
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
S
O
K
T
I
P
Jones Intl U
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
Jones Intl U
0
0.5
1Strat
Hum
Comp
Info
Jones Intl U
0
0.5
1Strat
Hum
Comp
Info
U Melbourne
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
U Melbourne
0
0.5
1Strat
Hum
Comp
Info
U Melbourne
0
0.5
1Strat
Hum
Comp
Info
S
O
K
T
I
P
LIS CS/IS Mgmt. Eng.
Educ.
11
Typical profilesThe information manager (10 progrs.)
Typical activities Organizing and managing
information resources Providing information services Designing and implementing
KM systems
Typical courses taught Introduction to KM Information Organization Information Access & Retrieval Information Sources & Services Technologies for KM KM and the Organization
Sample programs Kent State University University of Oklahoma Loughborough University Nanyang Technological U. U. of Technology Sydney
0
0.5
1Strat
Hum
Comp
Info
SOKTIP
12
Typical profiles The learning facilitator (1 program)
Typical activities Fostering communication and
collaboration Designing and conducting
organizational interventions Promoting individual learning
Typical courses taught Organizational Learning Organizational Analysis Organizational Culture Organizational Change Technologies for KM Group Dynamics
Programs George Mason University Lancaster University
0
0.5
1Strat
Hum
Comp
Info
SOKTIP
13
Typical profiles The systems developer (2 progrs.)
Typical activities Developing systems for decision
support Knowledge representation
and engineering Knowledge discovery and
data mining
Typical courses taught KM and KM Systems Systems Analysis & Design Data Management Management Systems K Discovery & Data Mining Knowledge Representation
Programs Middlesex University University of Westminster Dublin Inst. of Technology Cranfield Univ., SAS Cranfield Univ., DCMT
0
0.5
1Strat
Hum
Comp
Info
SOKTIP
14
Typical profiles The KM manager (2 programs)
Typical activities Planning and conducting
KM projects Aligning KM initiatives with
business strategy Implementing KM infrastructure
Typical courses taught Introduction to KM Strategic Management Organizational Learning Technologies for KM KM Processes and Practice Change Management
Programs Hong Kong Polytechnic U. University of Hull (no longer
available) University of Melbourne
0
0.5
1Strat
Hum
Comp
Info
SOKTIP
Conclusions
André Saito - Educação em GC
0
0.5
1Strat
Hum
Comp
Info
SOKTIP
Information manager (10 programs)
0
0.5
1Strat
Hum
Comp
Info
SOKTIP
Learning facilitator (1 program)
0
0.5
1Strat
Hum
Comp
Info
SOKTIP
K systems developer (2 programs)
0
0.5
1Strat
Hum
Comp
Info
SOKTIP
KM manager (2 programs)
Information Human
Strategy
Computing
15
Fragmented perspectivesOne dominant profile
André Saito
Apresentação disponível em:
http://www.slideshare.net/asaito/educacao-em-gc
André Saito - Educação em GC 17
AnnexModel of individual KM competence
Information Human
Strategy
Computing
KM Perspectives
I H SC
KM ActivitiesStrategic
Organizational
Knowledge-oriented
Technological
Inter-personal
Personal
KM Capabilitiesrequire
enable
constrain define
André Saito - Educação em GC 18
Annex: A model of KM competence Sample KM activities
Mapping knowledge needs, sources and flows
Organizing knowledge in repositories
Codifying expertise and experience
Promoting knowledge sharing and transfer
Cultivating teams, communities and networks
Promoting creativity and learning
Implementing knowledge-based systems
Modeling processes and systems for decision making
Implementing knowledge discovery systems
Developing knowledge strategies
Managing innovation and knowledge creation
Building organizational capabilities
Information
Human
Strategy
Computing
André Saito - Educação em GC 19
Annex: A model of KM competence Sample KM capabilities
StrategicUnderstanding the organization’s external and internal contextIdentifying strategic knowledge and providing direction for KMDeveloping approaches and strategies to advance KM practices
OrganizationalUnderstanding the organization’s culture and behaviorPromoting collaboration and creativityCultivating teams, communities and networks
Knowledge-orientedUnderstanding the varied aspects of knowledge and its processesFinding, organizing and distributing relevant knowledgeMapping knowledge needs, sources and flows, owners and users
Strategic
Organizational
Knowledge-oriented
Technological
Inter-personal
Personal
André Saito - Educação em GC 20
Annex: A model of KM competence Sample KM capabilities
TechnologicalUnderstanding available KM technologies Using available KM technologies effectivelyAssessing needs and recommending KM technologies
Inter-personalCommunicating effectively in a variety of situationsLeading, influencing and gaining supportBuilding relationships inside and outside the organization
PersonalWillingness to reflect and learn from experiencePerseverance and resilienceTrustworthiness and accountability
Strategic
Organizational
Knowledge-oriented
Technological
Inter-personal
Personal