michael rosemann - futuro dos processos


Esteja na direção

“A melhor maneira de prever o futuro

É cria-lo”

Peter Drucker

2


O Token: De Esquecido a Reverenciado- Ou: A conexão das coisas

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Exemplo 1: Q Card

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Exemplo 2: Paypal's Bumper Payment

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Exemplo 3: Monitorando o Bijlmer Euro

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The provision of context information as

a competitive advantage,

or the story of the ’Twitter Poster Boy’

(NYT) Curtis Kimball.


Acompanhando uma parte- usetrackthis.com

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Twitter – Monitoramento de Processos como um Serviço

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Modelo de Monitoramento de Processos via Twitter

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Traumatology @ PAHospital3.2.4 Emergency Room | Brisbane, AustraliaNew role assigned to patient triage

Security Check @ Brisbane AirportBAC 1.3.4 Security Check | Brisbane, AustraliaAverage Throughput time for all activities updated

Adhoc Legal

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At var i ous stages other than t he

expl ici tl y show n events/ int erf acesLegal Suppor t m ight j um p back to that

pr ocess.

Legal Suppor t

(post C C)com plet ed

Legal Suppor t

recei ved (postj udgm ent)

Det erm ine typeof legal suppor t

R efer cl aim to

Legal Ser vi ce s

Legal S upportrequi r ed

Fi le r efer red t oLegal Suppor t

( post C C)

LegalAssist ant

Re cor d date of

r ef err alcompl eti on

Legal base

Legal Ad vi ce

f rom ext er nalpr ovider

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Cour t Or der

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St andar d 03l ett er

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Ret urn f il e t ocl aim s handl er

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Gener ate let ter of

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Send let t er toLegal Panel

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Recor d l it igat i ondr iver s

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A ll f uncti ons i n t his process are car ri edout by a Soli cit or i f not shown othe rw ise.

D eter mi ne i f

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Under take legalr esear ch

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G enerat e l et ter t ocl ai mant /agent

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Gener ate let terconfi rm ing

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Check qual it y o fl egal advice

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A gree to meet i ngdetai ls wi th

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Fi le is Lim it ati on

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St andard 03

let t er

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m eeti ng

La st ch ange: 2004- 05-13 17:06: 13

R efer ralFil es t o

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Pr ocedure is rel evant

for the whol e pr ocess

Com es back to wher e it w as i nit iat ed

Legal

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LegalAssi stant

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Legal Suppor t

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Legal Support i s a servi ce p rocess t hat canbe t ri ggered by mor e t han one ot her pr ocess.

W hen j umpi ng t o Legal S upport keep in mi nd wher eyou cam e fr om. A ft er you w ent t hroug h

Legal Suppor t you have t o j um p back to that process.

CTP Cla im sSuper vi sor

Cl ai ms Handler

Seni or

Manager

CTP Cla im sTeam Leader

La wyer

Pr ovide ver baladvi ce t o C lai ms

Handl er

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r efer r al

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Legal base

Legal AccessR ecord

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compl eted

Cl aim s Handl er

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At var ious st ages ot her t hanthe expli cit ly shown

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Legal Suppor t

( post Lit iga ti on)com plet ed

Legal Suppor t is a ser vice process that can

be t r igger ed by mor e than one ot her pr ocess.W hen j umpi ng to Legal Support ke ep i n m ind wher e

you came fr om . Aft er you went t hr oughLegal S upport you have t o jum p back to t hat pr ocess.

Go back to Cl aim s Manage ment

Fi l e r efer r ed t oLegal Suppor t

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Clai m not sett le d/ Li ti gati on

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pr ior t o CC

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Payment Claims @ QUTQUT 2.4.6 Business Rule | Brisbane, AustraliaNew Policy for hospitality claims from 6 August 2009

You follow 3 processes

Processes / Name


Por quanto tempo?

12


Aplicativos de Iphone/ Ipad: Tempo de espera da DL

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Monitoramento de Processos pela Multidão

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Monitoramento de Processos pela Multidão

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Como isso poderia ter sido evitado?

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235,147 Aplicativos…e nenhum processo

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A Cadeia de Valor do Natal

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A Cadeia de Valor de uma Viagem

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Processos Suportados por Aplicativos


Comprando uma CasaCoreografia do Processo como um Serviço

21


Modelagem Colaborativa

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Exemplos- Oryx, Gravity, Lombardi

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MS Surface – O que ele pode fazer por você?

24


O que você está trazendo para a minha mesa?

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Saiba mais: BPMVE.ORG

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Mais ideias- Siftables: Componentes de Processos

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Prof. Michael Rosemann, PhD

BPM Research Group

Information Systems Discipline

Faculty of Science and Technology

Queensland University of Technology

E-mail: [email protected]

Web: www.bpm.fit.qut.edu.au

Twitter: twitter.com/QUTBPMGroup

michael rosemann - futuro dos processos

Education