Tatiana E. Andrade Tea89@comcast.net

(617)-980-2507 Charlotte, NC 28273 PROFESSIONAL SUMMARY Dedicated and focused customer service professional who excels at prioritizing, completing multiples tasks simultaneously and delivering high quality results in high paced environments with little to no supervision. AREAS OF EXPERTISE

24 Seven Talent, Charlotte, NC January 2016 – April 2016 Twin Hill: “ AA Uniform Revamp Program 2016” Brand Ambassador l Strengthened standard of business practices such as consistency, trust while maintaining decorum l Enhanced consumers confidence by actively listening to concerns and establishing solutions when selecting uniforms l Achieved corporate quotas by exceeding daily fitting goals and building strong relationships with employees of American

Airlines and its affiliates Ascent Talent, Boston, MA June 2015 – August 2015 Team Lead - Brand Ambassador l Recorded and submitted account recaps for the Corona “Always Summer” campaign within the client deadlines l Maintained daily expenses for account spends; relayed key branding messages to the consumers. l Created positive consumer interactions and encourage product trial and purchase l Built relationships with accounts to further brand presence within venues Sky Net Media Group (Joonbug.com), Boston, MA March 2013- January 2015 Event Coordinator, Event Manager l Successfully executed marketing plans in accordance with corporate leadership l Managed a professional event team; oversaw preparation, organization and execution of events

University of Massachusetts Boston, Boston, MA August 2013 - April 2014 Office Assistant - Anthropology Department l Monitored office equipment such as computers, phone systems and electronics and coordinated maintenance issues l Promoted a positive work atmosphere by communicating in a professional manner that supported students & staff l Received, sorted and distributed incoming mail, and performed office duties as assigned by staff

WORK EXPERIENCE

• Easily Adapts to new technology, processes and procedures

• Time Management

• Microsoft Proficiency • Punctual, Dependable, and Reliable • Ability to work well under pressure

   

EDUCATION: University of Massachusetts Boston, Boston, MA May 2015

Bachelor of Arts in Anthropology Cum Laude, Awarded Certificate of Merit for Distinction in Scholarship GPA 3.3, Major GPA 3.6  

Devoe - Wright Family, Newton, MA March 2013 – August 2015 Childcare Provider l Communicated effectively with parents to maintain the efficient running of the household; multitasked with minimal

supervision. l Transported children to and from activities and appointments; prepared meals and maintained cleanliness l Strengthened the

Food & Beverage Staffing LLC, Boston, MA September 2014 – June 2015 Catering Staff l Served patrons at banquets, corporate functions and high profile events l Ensured that events are properly equipped and executed by transporting, pulling, setting up and breaking down, as well as

returning equipment to designated storages in compliance with event standards and instructions. l Communicated guest complaints and questions to supervisors. l Cleared and cleaned tables between meal times Felt Night Club, Boston, MA September 2011 – February 2012 Door person l Greeted guest in a professional manner l Expedited the check-in process for general admission guests and bottle service clients; especially during peak hours l Checked ID's when Security Personnel are not available l Provided information upon request

360 Entertainment “Peter Pan Tour”, Boston, MA October 2011 – December 2011 Food & Beverage Associate

l Listened to customers’ grievances and offered to resolve their problems l Greeted guests in a professional, friendly, and hospitable manner upon their arrival. l Cash handled and processed electronic payments l Prepared food and maintained standards of sanitation, safety and food storage as set by management McCormick & Schmick's Seafood Restaurant, Boston, MA February 2011 – August 2011 Hostess l Maintaining a polished, professional appearance l Greeted and seated guests under high demands and fast paced environment l Experienced in using "Open Table" computer application to seat guests. l Took necessary steps to meet customer needs and effectively resolve food or service issues AMC Theaters, Boston, MA June 2008 – August 2008 / May 2009- December 2010 Theatre Crew l Achieved consistency in food quality, and prepared menu items in a short period of time in accordance with established

recipes and guidelines. l Cleaned and maintained the auditoriums, restrooms and lobbies while controlling access to the theatre and the auditoriums. l Greeted guests, assembled food orders, operated point-of-sale terminals

Casa Esperanza, Inc. Boston, MA Sept 2014 - Dec 2014 Executive Intern l Provided support to the Executive Director and Deputy Director regarding property development, management and

compliance functions l Organized and maintained housing development files and compliance reporting schedules, calendars and tools l Conducted archive research for property and project files University of Massachusetts Boston, Boston, MA Maya Archaeology Field School in Belize June 2014 - July 2014 l Laboratory processing, and analysis of artifact findings l Conducted population studies (survey, mapping, and excavation) l Worked in team environment compromised of individuals of diverse cultures and backgrounds

Internships

Walt Disney World Resorts, Orlando, FL August 2008 - January 2009 Merchandising Staff • Delivered daily guest service in a fortune 500 company, resolving potential issues as they arose • Consistently praised by management for attention to detail, exemplary customer service delivery and team-player attitude. • Maintained clean and orderly checkout areas and completed other general cleaning duties • Prepared order forms for delivery to hotel resorts

United Way/ Break a Difference, San Francisco, CA March 15-20, 2015 Team Leader - West Contra Costa Salesian Boys & Girls Club • Provided leadership and support for a team of 12 volunteers, and facilitated group reflections and daily service projects • Participated in youth development (reading, arts & crafts, homework help and physical activity)

Volunteer