supply management assessment - unesp · associações profissionais* ... •crm •distribution...

Fernanda Debellian, CSCP, CLTD, SCOR-P

Regional Director Central and South America

São Paulo, 8 de Junho de 2017

UNESP

APICS: the Premier Association for Supply Chain Management

2 © APICS Confidential and Proprietary

Agenda

O que é a APICS e a APICS Supply Chain Council?

Habilidades e Talentos do novo profissional do Supply

Chain Management.

Como a APICS apoia o Profissional de Supply Chain

Management.


About APICS

Associados

45,000+ associados

125+ países

Channel Partners

190+ North American chapters

90+ international channel

partners

47 países , 5 continentes

Afiliação

130+ organizações

25+ países

About APICS

Associação de Profissionais

de Supply Chain

$28.5 MM receita anual em

2016

2,000+ voluntários

100+ funcionários

Sede em Chicago

Fundada em 1957


Ranking das top 10 Certificações de Associações Profissionais*

http://www.supplychain247.com/article/scm_worlds_top_10_associations_top_15_universities

*Pesquisa disponível no site www.supplychain247.com

http://www.supplychain247.com/article/scm_worlds_top_10_associations_top_15_universities


APICS Partners no Mundo


Rede Local de Parceiros APICS no Brasil

http://www.apics.org/channels/partners/finder

Premier Channel Partner:

Channel Partners:


Desenvolvendo Profissionais de Supply Chain

106,000+ Certified in Production and

Inventory Management (CPIM)

22,000+ Certified Supply Chain Professional

(CSCP)

900+ SCOR-P

700+ CLTD

45,000+ Associados

2,000+ Voluntários


•Master Planner

•Master Scheduler

•Demand Manager

•Forecaster

Plan

•Procurement Mgr

•Procurement Outsourcing Mgr

Source •Production Manager

•Production Scheduler

Make

•Distribution Mgr

•Transportation Mgr

•Warehouse Mgr

Deliver •Reverse Logistics Manager

Return

People Advancing Supply Chain•Buyer/Planner

•Materials Manager

CLTDCPIM

Operations Manager

Supply Chain Manager

Operations Manager

•Customer Service

Manager

CSCP


Programas Educacionais e Certificações APICS


APICS CPIM Designation

APICS Certified in

Production & Inventory

Management

Designation preferred by employers

104,000+ individuals certified

5 courses and 5 exams

“Inside the 4 walls of your business”


CPIM - Module & Topics Snapshot

BSCM

•Demand

•Planning Hierarchy

•Master Planning

•Material Planning

•Capacity Planning

• Inventory

•Purchasing

•Distribution

•Lean

•Theory of Constraints

MPR

•MPR

•Forecasting

•Demand Mgt.

•CRM

•Distribution Planning

•S&OP

•Master Schedule

DSP

• Inventory Mgt.

• Inventory Planning

•MRP

•Capacity Planning

•Capacity Management

•SRM

ECO

•Manufacturing Planning

•Scheduling Authorization

•Production Control

•Cost

•Quality

•Communication

•Continuous Improvement

•Product Design

SMR

•Business Strategy

•Balanced Scorecard

•Sustainability

•Operations Strategy

•Partner Alignment

• Infrastructure

•Change Management


APICS CSCP Designation

APICS Certified Supply

Chain Professional

Designation preferred by employers

20,000+ individuals certified

1 course & 1 exam

“End-to-End Supply Chain”

“From your supplier’s supplier,

through the operation, and on to

your customer’s customer”

“Highest Level Curriculum”


CSCP - Module & Topics Snapshot

Supply Chain Design

• Inputs to Supply Chain Strategy

•Supply Chain Management

•Supply Chain Maturity

•Resolving Misalignments or Gaps

•Strategic Analysis Tools

•Business/Market Considerations

•Supply Chain Design

•Technology Design

• Implementation Tools: Communications and Projects

Supply Chain Planning & Execution

•Demand Management

•Operations Planning and Control

• Inventory Management

•Supply Management

•Logistics

•Monetary, Regulatory, & Trade Considerations

•Segmentation

•CRM

•Supplier Relationship Management

•Reverse Logistics

Supply Chain Improvement & Best

Practices

• International Standards & Regulatory Compliance

•Corporate Social Responsibility

•Risk Identification

•Risk Assessment and Classification

•Risk Response

•Supply Chain Metrics

•Measuring Performance

•Continuous Improvement

•Change Management


Introducing the APICS CLTD Designation

APICS Certified in Logistics,

Transportation and Distribution

New in 2016

Self-study and group

study programs

Online and classroom courses

8 study modules; 1 exam

Content reviewed annually


CLTD - Module and Topics SnapshotLogistics & Supply Chain

Overview

Transportation

• Managing Logistics

• Logistics Strategy within

the Supply Chain

• Logistics Planning

• Design KPI’s

• Continuous

Improvement

• Understand

characteristics of

different transportation

modes

• Move goods & services

through a supply chain

• Manage the entire

transportation process

• Utilize transportation

technology

Capacity Planning &

Demand Management

Global Logistics

Considerations

• Capacity & Demand

Management

• Collaborate between

procurement & logistics

• Understand S&OP, MPS,

MPR, and DRP

• Deliver consistent

customer service

• Identify macro-

environmental factors of

global logistics

• International trade

theories

• Understand custom

requirements

• Use Harmonized System

Classification codes

Order Management

Logistics Network Design

• Implement a CRM

process

• Understand key logistic

systems

• Track & measure

supplier & carrier

performance

• Develop a customer

service management

strategy

• Design warehouse &

transportation networks

• Analyze transportation

& distribution

requirements

• Employ modeling

techniques

• Implement risk

management strategies

Inventory & Warehouse

Management

Reverse Logistics &

Sustainability

• Create and inventory

management strategy

• Manage movement of

materials & goods

• Adapt to new

distribution channels

• Implement efficient

warehouse processes

• Develop reverse

logistics strategy

• Manage product returns

• Social responsibility

• Implement

sustainability initiatives


APICS Principles Program

APICS Principles of Operations

Management

Modular courseware system

Foundational knowledge

spanning major operations

management activities

5 customizable modules; each

includes 9 sessions and two exams

Classroom-based, instructor-led

learning approach

Suitable for certificate programs


Principles - Module and Topics Snapshot

Inventory Management

•Fundamentals

•Purpose & Function of Inventory

• Inventory Replenishment

•Lean Inventory

•Fundamentals of Purchasing

•Sourcing Strategies

•P.O. Management & Performance

Operations Planning

•Planning Foundations

•Forecasting

•Demand Management

•Sales & Operations Planning

•Aggregate Operations Planning

•Master Scheduling

•Operations Systems

Manufacturing Management

•Manufacturing Product Structures

•Basics of Master Planning of Resources

•Managing with Master Planning of Resources

•Capacity Planning & Management

•Production Activity Control

•Advanced Scheduling

•Lean Production Management

Distribution & Logistics

•Channel Network Design

• Inventory Management

•Distribution Requirements Planning (DRP)

•Warehouse Management

•Packaging & Material Handling

•Transportation Management

•Transportation Operations

Managing Operations

•Processes & Operations

•Project Management

•Product Design & Development

•Process Design Strategies

•Total Quality Management

•Statistical Quality Control

•Process Improvement & Optimization

•Management & Performance


SCOR-P Professional Endorsement

APICS Supply Chain

Operations Reference –

Professional Endorsement

Introduction to SCOR model;

Practical application and

exercises

3-day workshop; 1 exam

Classroom-based, instructor-led

learning approach

Suitable for certificate programs


Supply Chain Definition using SCOR

Supplier CustomerSuppliers’

Supplier

Source

Internal or External

Your Organization

Return

Deliver MakeSource

Return

Plan

Deliver

Return

Source

Return

MakeSource

Return

Plan

Deliver

Return

DeliverMake

Plan

Return Return

Customers’

Customer

Enable

Internal or External

EnableEnable

SCOR MODEL


SCOR Hierarchy

1

2

3

4

Major

Processes

Process

Categories

Process

Elements

Improvement

Practices

Defines the operations

strategy. Process capabilities

are set

(M)ake(S)ource(P)lan

(E)nable(R)eturn(D)eliver

RetailETOMTOMTS

sD1 sD2 sD3 sD4

Defines the configuration of

individual processes. The

ability to execute is set.

Focus is on processes,

inputs/outputs, skills,

performance, best practices,

and capabilities

Use of kaizen, lean, TQM, six

sigma, benchmarking

Description Schematic Comments

Defines the scope, content,

and performance targets of

the supply chain

sD1.1Process inquiry

and quote

sD1.2Receive, enter,

Validate order

sD1.3Reserve inv. and

delivery date

sD1.4Consolidate

orders

sD1.5Build loads

sD1.6Route

shipments

Level

21 Confidential © 2013 APICS

SCOR Model

Experience

Aptitude

Training

Performance(metric)

People(skill)

Practice(best

practice)

Process


Value of a Process Reference Model

Business Process

Re-engineering

Performance

Benchmarking

Best Practices

Analysis

Organizational

Design

Capture the ‘as-is’

business activity and

design the future

‘to-be’ state

Quantify relative

performance of

similar supply chains

and establish

internal targets

Identify practices

and software

solutions that result

in significantly better

performance

Assess skills and

performance needs

and align staff and

staffing needs to

internal targets

Process Reference Framework

Processes Performance

(metrics)

Practices People

(skills)

23 Confidential © 2013 APICS

SCOR Metrics

Attribute SCOR 11.0 Metrics

Reliability RL.1.1 Perfect Order Fulfillment

Responsiveness RS.1.1 Order Fulfillment Cycle Time

Agility AG.1.1 Upside Supply Chain Flexibility

AG.1.2 Supply Chain Upside Adaptability

AG.1.3 Downside Supply Chain Adaptability

AG.1.4 Overall Value At Risk (VAR)

Cost CO.1.1 Total Cost to Serve

Asset Management

EfficiencyAM.1.1 Cash-to-Cash Cycle Time

AM.1.2 Return on Supply Chain Fixed Assets


Other APICS Resources


Customer Success Cases

Brazilian Post Office

Correios, the Brazilian Post

Office (BPO), faced

increased competition

from smaller, more agile

and lower cost private

logistics firms when

bidding for contracts.

BASF

With APICS at the center of BASF’s supply chain learning solutions program, employees become a sustainable competitive advantage worldwide.

DuPont

DuPont created a targeted education program to deliver elevated workforce performance. APICS Principles courseware allowed for a customized approach to support the fast-growing business.

Intel

Intel improved multi-enterprise collaboration with a powerful supply chain collaboration model that all started with APICS CSCP.

ExpressPoint

ExpressPoint accelerated operational performance by adopting the SCOR model for strategic supply chain progress.

GE Oil & Gas

Driven by APICS standards, GE shaped a high-performing organization, improving customer service and enhancing operational efficiency.

Ingersoll Rand

Ingersoll Rand aligned with APICS to build a companywide operational foundation. Best practices led to gains on KPIs and contributed to $5.5 million in labor productivity savings.

McCormick

McCormick & Co. transformed their supply chain organization with APICS SCOR model framework and training. Today, world-class supply chain drives the business.

http://www.apics.org/apics-for-business/customer-stories/customer-profile-brazil-post-office

http://www.apics.org/apics-for-business/customer-stories/customer-profile-basf

http://www.apics.org/apics-for-business/customer-stories/customer-profile-dupont

http://www.apics.org/apics-for-business/customer-stories/customer-profile-intel

http://www.apics.org/apics-for-business/customer-stories/customer-profile-expresspoint

http://www.apics.org/apics-for-business/customer-stories/customer-profile-ge-oil-gas

http://www.apics.org/apics-for-business/customer-stories/customer-profile-ingersoll-rand

http://www.apics.org/apics-for-business/customer-stories/customer-profile-mccormick

http://www.apics.org/apics-for-business/customer-stories/customer-profile-brazil-post-office

http://www.apics.org/apics-for-business/customer-stories/customer-profile-basf

http://www.apics.org/apics-for-business/customer-stories/customer-profile-dupont

http://www.apics.org/apics-for-business/customer-stories/customer-profile-expresspoint

http://www.apics.org/apics-for-business/customer-stories/customer-profile-ge-oil-gas

http://www.apics.org/apics-for-business/customer-stories/customer-profile-ingersoll-rand

http://www.apics.org/apics-for-business/customer-stories/customer-profile-intel

http://www.apics.org/apics-for-business/customer-stories/customer-profile-mccormick

Habilidades e Talentos do novo profissional do SCM


Você é um Facilitador de Fluxo

Fornecedor Produtor Cliente

Fluxo de Informação

Fluxo Primário do Produto

Fluxo de Caixa Primário

Fluxo Reverso do Produto

Confiança


Tendências Mundiais no Global Workplace

1) Supply Chain Management: Pesquisa Beyond the Horizon

Como a sua estrutura de SCM está evoluindo/mudando para alcançar uma

vantagem competitiva?

2) Competências e Habilidades Avançadas para o Supply Chain

Como os profissionais do Supply Chain precisam se desenvolver para

atender a demanda das mudanças da estrutura do Supply Chain e avançar

nas suas carreiras.


O Futuro do Supply Chain Management


Supply Chain Management: Beyond the Horizon

Em colaboração com a Michigan State University, a APICS SupplyChain Council está apoiando a publicação dos resultados da pesquisa Beyond the Horizon que explora:

Como o Supply Chain management está se tornando um ativo estratégico?

Quais as novas tendências ou desenvolvimentos que irão formatar o futuro do Supply Chain management?

• Por que algumas empresas tem mais sucesso nas estratégias de SupplyChain management que que outras, embora aparentemente possuam as mesmas ferramentas, sistemas e praticas?


As Estruturas do Supply Chain estão Evoluindo

De Cadeias Para Malhas

Implementação de Práticas Criação de Capacitação

Soluções para o Supply Chain Soluções para o Negócio

Uma única Supply Chain Supply Chain sob Medida

Supply Chain invisível Supply Chain com visibilidade

Evitam complexidades Exploram complexidade

Aquisição de Talentos Liderança em Talentos

Planejamento Interno Planejamento Integrado

Métricas de “dentro para fora” Métricas de “fora para dentro”

Interface de dados Integração das organizações

Gerenciando para hoje Construindo para amanhã

Michigan State University and APICS Supply Chain Council Beyond the Horizon


Supply Chain Management 2.0

As Supply Chains competirão cada vez mais em diversas

dimensões, não somente em custo, mas também em

outras dimensões incluindo:

Capacidade de Resposta

Resiliência

Sustentabilidade

Segurança

Inovação

Cultura

Confiança



As Supply Chains serão cada vez mais integradas - de

dentro das empresas para fora. As Supply Chains estão se

tornando:

Uma parte do modelo corporativo do negócio.

Tão importantes para as áreas de finanças e marketing,

quanto já são para a área de produção.

Diferenciadas pela colaboração próxima com parceiros

dentro da cadeia de suprimentos.

Dirigida pelo consumidor com um papel cada vez mais

ativo em cada etapa.

Globais e locais.



A integração das Supply Chains é baseada e apoiada na

cultura da empresa que apoia e valoriza:

Confiança em todos os parceiros da cadeia de

suprimentos.

Confiança no consumidor.

Ter um status de “Preferencial” baseado na dedicação e

foco em atingir objetivos comuns.

“Nós lutamos juntos, nós vencemos juntos”.



As práticas são importantes, mas o sucesso reside na

criação e desenvolvimento de capacidades e

competências.

O professional do Supply Chain deve entender como as

práticas devem ser integradas para gerar a

capacitação/competência.

A habilidade de transformar práticas em capacitação

aumenta as competências da Organização, permitindo

que a empresa compita de forma única e incomparável

com a concorrência.



Os profissionais de Supply Chain terão cada vez mais um

papel de liderança nas suas Organizações, mas as

empresas estão tendo dificuldade em adquirir e

desenvolver talentos de alto potencial no Supply Chain.

Precisa-se de mais profissionais que possam se

desenvolver em líderes Supply Chain.


Competências Profissionais Apoiando Competências Corporativas


Background Information

Relatorio “Developing Supply Chain Capability: Findings

of the Talent Survey of 2015” publicada pela SCM World

em Julho 2015.

Pesquisa Co-branded da SCM World e a APICS SCC.

Pesquisa conduzida com mais de 600 profissionais de

diferente setores da indústria entre Maio e Junho de

2015.


Foco em Capacidades Gerenciais Avançadas

1. Pro atividade em gerenciamento de risco

2. Proporciona ativamente oportunidades de crescimento do mercado

3. Gerencia mudanças organizacionais

4. Habilidade de comunicação e influencia

5. Equilíbrio entre estratégia global/padrão e flexibilidade local

6. Conhecimento de Finanças

7. Colaboração multifuncional

8. Gerenciamento de Programas e projetos complexos

9. Tomada de decisão baseada em dados

10. Cria confiança e colaboração entre clientes e fornecedores

11. Liderança multi-culturalSCM World/APICS Supply Chain Council Talent Survey 2015


A Habilidade de Colaboração Multifuncional é Essencial

Colaboração Multifuncional

Tomada de Decisão baseada em dados

Habilidade de comunicação e influencia

Gerenciamento de mudanças organizacionais

Possibilita oportunidades para crescimento do mercado

Equilíbrio entre estratégia global/padrões e flexibilidade

localLiderança inter - cultural

Gerenciamento de risco proativo

Conhecimento financeiro

Gerenciamento de programas projetos complexos

95%

94%

94%

93%

92%

85%

86%

80%

88%

80%

77%

SCM World and APICS Supply Chain Council 2015

Colaboração e confiança em clientes e fornecedores

Muito Importante Importante


Observe o Gap: Top Cinco Habilidades e Competências


Muito Importante /

ImportanteMuito bem equipado / Bem

equipado


Fechando o Gap

Desenvolver e promover talentos

internamente

Contratam talento for a da empresa

Rotação de indivíduos de funções

adjacentes como engenharia, vendas &

marketing, finanças e P&D para o

Supply Chain


As Vezes

Raramente Nunca

FrequentementeSempre

Como vocês podem se beneficiar com a APICS?


Desenvolvimento Profissional

Associação à APICS

Diversos tipos de associação.

Acesso à publicações, pesquisas, “career packs”,

modelo de competência por função, “Operations

Management Body of Knowledge” (OMBOK), dicionário

APICS, revista APICS.

Associação gratuita para estudantes em tempo integral.

Descontos na compra de material, treinamentos,

exames, conferencia anual.


Student Membership Benefits

APICS student membership empowers students to

experience a growing community of more than 8,000 other

supply chain and operations management students. Benefits

include:

• Networking with industry professionals

• Access to the career center

• Scholarship opportunities

• Access to online educational resources and services

(including specific student-focused webinars and the student

newsletter)

• Online access to digital APICS Magazine

• Savings on classes and exams


Publications: Operations Management Body of Knowledge Framework

– APICS’ most downloaded

information resource

– Dynamic resource describing

topics in supply chain and

operations management

– Free resource available on APICS

website

– Digital copy, with print available

for purchase


Publications: APICS Dictionary

APICS Dictionary and Learn It App


Publications: Career Packs


• Supply Chain Manager

• Master Scheduling Manager

• Materials Manager

• Buyer / Planner

• Distribution & Logistics

Manager

Publications: Competency Models


APICS Conference 2017

Obrigada!

[email protected]

Faça parte da maior associação de profissionais de Supply Chain Management no mundo!

supply management assessment - unesp · associações profissionais* ... •crm •distribution...

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