Kotagiri Sai KrishnaMob: +62 89668464349 ; Email: sai.krish49@gmail.com

Areas of Expertise

Sr.Software Engineer GAP and Project Estimations Project Coordination and

management Client Relationship

Management Training Corporate Presentation Team Management

Education Bachelors of Technology:

Certified Bachelors in technology from JNTU University with an Aggregate of 71%

Achievements Rewarded on continuously

meeting 100% SLA for past 1 year in production support.

Client appreciations on successful completion of E-Policy project in planned time frame.

Certifications: ITIL® Foundation Certificate in

IT Service Management from EXIN (R.No.5395075.2041352).

IT Service Management Foundation based on ISO/IEC 20000 from EXIN (R.No. 5395075.20413889).

SENIOR SOFTWARE ENGINEER WITH A CAREER SPANNING 3 YEARS

Professional Abridgement Around 2+ years of international professional experience as an onsite

coordinator and (CCM) Customer Communication management Product support engineer.

Strong understanding of Software Development Life Cycle (SDLC) and ability to work as the primary liaison between Business Users and Developers. Good Analytical and Problem Solving skills.

Project and Team Management of two, Customer Relationship Management. Organized and efficient with consistent record of achievements, Delivery and

Time Management. Astute leadership skills with ability to motivate and manage team to meet

desired results within estimated timelines. Excellent at oral & written communication with ability to relate to people at

any level of business, cultures and management.

FUNCTIONAL SKILLS

Customer Communication management product requirement handling and support: Perform complete analysis of client requests and lead business requirement

gathering sessions, document business requirements and obtain approval. Identify a business need, problem or opportunity, define the nature of a

solution that meets the need and justify the investment necessary to deliver the solution. 

Client Relationship Management: Focusing on maximum customer satisfaction by closely interacting with the

customers to understand their requirements and delivering high-value services to upscale clients.

Operational Management Skills: As communication product support engineer, ensuring the generation process

of daily customer cycles data to be generated timely without any issues. Basis the generation, providing the reports to users through DB ,Excel, TXT Handling end to end Production support and ensuring the system availability

timely. Handling team of 2 and assisting in all aspects to ensure the project delivery

within the timelines. Handling stakeholders calls for timely updating the project status.

CAREER ACCOUNTABILITIESIntense Technologies Limited

Senior Software Engineer – (April 2013 to Date)

Key Result Areas: Onsite Coordinator ~ Client Interactions &Requirement Gathering of product enhancements ~ GAP Identification and Analysis ~ Requirement Documentations ~ System Integration Testing ~ Client Delivery and Walkthroughs

~ Team Management~ product support

Accountabilities: Handling Multiple Projects onsite at the same time ensuring timely delivery of all developments. Ensuring smooth requirement gathering, doing GAP Analysis, preparation of Structured Query Logs, Collating Client

feedbacks. Basis the information gathered preparation of the Business Requirement Document, Business Specification for the

Developers. Basis the GAP Analysis and Feedback Analysis from the client, submitting to team for work estimations based on which

getting the approvals from client on the efforts to develop the solution. Assisting the development team with query resolutions during development stage. System Integration Testing of the enhancements to ensure that all the client requirements are met and are functional in

the system. Have the new enhancements moved to the UAT levels for the client testing. Providing the User Acceptance Testing support to the Client, Resolution of any queries they might have. In case any resolution is required, ensuring that the same is provided with in stipulated timelines. Also, in case the client wants some further development to the done, analyzing, whether the same would be a new

development or not. In case it is a new development, sharing new estimation with the client. Once the UAT has been cleared, conducting walkthroughs with the client to make the client understand what new

developments we have done with regards to their requirements. Helping other vendors in understanding the impact of the changes that our new enhancement will have on their

systems. Also providing the details of the changes made to other vendors who have their systems integrated with our System. Handling stakeholder meetings for project review and preparation of MOMs for these meeting and sharing the same

with the concerned stake holders. Providing Product Training and Guidance to the new joiners in the company. Handholding the laterals who have joined the company, providing system training to them.

CURRENT EMPLOYMENT & PROJECTS HANDLED

With Intense Technologies Limited (http://in10stech.com/) (April 2013 till date)

Customer Communication Management Product Support– PT Prudential Life Assurance. Indonesia(On-site- Current project)a. Playing a role of Team Lead at the site and being as point of contact between client and company.b. Product Setupsc. Project Enhancements with Business Requirement Document. Basis the document prepared submitting to CRC

team to get efforts and sharing with client for taking approvals.d. System Integration Testing of the enhancements to ensure that all the client requirements are met and are

functional in the system.e. Client Walk Through.f. Providing the User Acceptance Testing support to the Client, Resolution of any queries might they have.g. In case of any resolution is required, ensuring that the same is provided with in stipulated timelines.h. Also, in case the client wants some further development to the done, analyzing, whether the same would be a new

development or not.i. If it is a new development, sharing new estimation with the client.j. Once the UAT has been cleared, conducting walkthroughs with the client to make the client understand what new

developments we have done for the client requirements.k. Data Extraction and providing it to the client as per his requirements using SQL, Excel and other system tools.l. Providing production support for enhancements gone live. Also providing support for any other issues that might

be coming in the live environment via call ticket management tools.m. Creating monthly dashboard for the SLA performance, Volume of data generated for the business by product, issue

trackers and sharing with client and company stakeholders.n. Basis on dashboard, conducting and handling monthly review calls with stakeholders and sharing the MOM for the

same.o. Providing Production Support for our enhancements and in case there are any issues in the Live Environment, then

bringing it to closure.

Work Environment: Operating System: Windows Server 2008/2008 R2

Database: MSSQL server 2008

Tools: Microsoft SQL management studio, MSOffice 2010(Excel, Word, PPT)

Web platform: Tomcat 6 and 7

Duration: (ongoing) expected till August 2016

Team Size: 3

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Customer Communication Management Product Support– Mashreq Bank, Dubai, UAE(Off-shore)a. Providing support and knowledge transfer on business processes and system.b. Direct client interactions to understand the problem statements of the reported issues. c. Providing L3 Support with the proper root causes to the client for the reported production issues.d. Making Issue tracker and sharing to stakeholders, based on which conducting calls with clients.e. Sharing the MOM for the discussions on Issue trackers.f. Handling Enhancements at product level.

Work Environment: Operating System: Windows Server 2008/2008 R2

Database: MSSQL server 2008

Tools: Microsoft SQL management studio, MSOffice 2010(Excel, Word, PPT)

Web platform: Tomcat 6 and 7

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Communication Management Product Support–Wataniya Mobile Palestine(Off-shore)a. Providing support and knowledge transfer on business processes and system.b. Direct client interactions to understand the problem statements of the reported issues. c. Providing L3 Support with the proper root causes to the client for the reported production issues.d. Making Issue tracker and sharing to stakeholders, based on which conducting calls with clients.e. Sharing the MOM for the discussions on Issue trackers.f. Handling Enhancements at product level.

Work Environment: Operating System: Linux

Database: Oracle

Web platform: Tomcat 7

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Life Asia System (AS 400 + Smart) –Air Arabia, Sharjah, UAE (Off-Shore)a. Part of Pre Sales team for Intense product namely (Telecom Expense Management). b. Providing demo to the client and understanding their expectation from the new system and providing them with

viable solutions for the same.c. Client Walkthrough and Presentation of the current system to the client.d. Understanding level of customization.

Work Environment: Operating System: Linux

Database: Mysql

Web platform: Tomcat 7

PERSONAL INFORMATION

Date of birth: O4th October, 1990 Languages known: English & Hindi & little bit of Bahasa Curerent Address: Emily Kost-No.211, Jl. Setiabudi Timur Satu No.18, Jakarta - 12910, Indonesia Permanent Address : E.W.S-703, Near Loyola High School, Bharath Nagar Colony, Hyderabad – 500018, India Marital Status: Single