8 gerenciamento dos indicadores
DESCRIPTION
8 Gerenciamento Dos IndicadoresTRANSCRIPT
-
Intercincia & Sociedade74
GERENCIAMENTO DOS INDICADORES DE INDISPONIBILIDADE PARA LINKS WANS
RESUMO: &RPRFRQVWDQWHFUHVFLPHQWRGHUHGHVORFDLVHGHJUDQGHGLVWDQFLDFRQKHFLGDVFRPR:$1pGHJUDQGHLPSRUWDQFLDTXHXPDHPSUHVDJDUDQWDDOWDGLVSRQLELOLGDGHGDVUHGHVHVHUYLoRV&RPLVVRpQHFHVViULRXPFRQWUROHDEVROXWRGRVLQGLFDGRUHVDWUDYpVGHXPIUDPHZRUNGHTXDOLGDGHFRPR,7,/3DUDDFRPSDQKDU WRGRVGDGRVUHODFLRQDGRVDGLVSRQLELOLGDGHGDUHGHpGHJUDQGH LPSRUWDQFLDTXHKDMDXPVRIWZDUHDGHTXDGRSDUDJDUDQWLUTXHRVGDGRVVHMDPSUHFLVRVPALAVRAS-CHAVE::$1,7,/LQGLFDGRUHV6/$
ABSTRACT: With the constant growth of local networks and great distance networks known as WAN it is of great importance that a company guarantees high availability of the networks and services. This PDNHVLWQHFHVVDU\WRKDYHDEVROXWHFRQWURORIWKHLQGLFDWRUVZLWKDTXDOLW\IUDPHZRUNVXFKDV,7,/To follow up all of the data related to the availability of the network it is extremely important to have an adequate software that guarantees that all of the data is correct.KEYWORDS: :$1,7,/LQGLFDWRU6/$
1. INTRODUO
Atualmente as reas de tecnologia GD LQIRUPDomR SRVVXHP XP FHQiULR FRPSOH[RGHYLGRj LPSRUWkQFLDHDFRQVLGHUDomR TXH DV RUJDQL]Do}HV DSUHVHQWDPQRVVHUYLoRVHPHOKRULDVTXHD WHFQRORJLDRIHrece.
&RP R GHVHQYROYLPHQWR GD LQIRUPDomR PRGHORV SDUD PHOKRUHV SUiWLFDVVmRHVWXGDGRVSHOD*RYHUQDQoDGD7,FRPRREMHWLYRGHJHUHQFLDUDTXDOLGDGHGRVVHUYLoRVGHFRPXQLFDomRSURYHQGRPDLRUtQGLFHGHGLVSRQLELOLGDGH
$VFRPXQLFDo}HVHQWUHORFDLVGLVWDQWHVWHPVLGRFDGDYH]PDLVLPSRUWDQWHSDUDRERPUHVXOWDGRGHXPDHPSUHVD*DUDQWLUTXHHVVDFRPXQLFDomRVHMDXWLOL]DGDRPDLRU WHPSRSRVVtYHOpDSHQDVSRVVtYHODWUDYpVGHIHUUDPHQWDVTXHSRVVDPJHUHQFLDURVGDGRVRXVHMDLQGLFDGRUHVGHGLVSRnibildiade.
3DUDSURYHUHVVHVVHUYLoRVIRLGHVHQYROYLGDXPDIHUUDPHQWDGHDFRUGRFRP
RV SURFHVVR ,7,/,QIRUPDWLRQ 7HFKQRORJ\,QIUDVWUXFWXUH /LEUDU\ TXH DWXDOPHQWH pXPPRGHORGH UHIHUrQFLDSDUDPXLWDVHPSUHVDVSRLVVHXREMHWLYRpRIHUHFHUXPVHUYLoRGHDOWDTXDOLGDGHFRPRSURSyVLWRGHUHGX]LU FXVWRV DXPHQWDU D GLVSRQLELOLGDGHGRVVHUYLoRVHVDWLVID]HURVFOLHQWHVJHULQGRSURFHVVRVHSHVVRDV
2. WAN
'HDFRUGRFRP)RURX]DQDUHGH:$1pGHDPSODDEUDQJrQFLDDVVLPSRGHQGR WUDQVPLWLU YDULRV WLSRV GH GDGRVWDLVFRPRiXGLRYtGHRIRWRVSRUiUHDVGHJUDQGH DEUDQJrQFLD JHRJUiFDV FRPRHVWDGRVSDtVHVHDWpFRQWLQHQWHV
$V UHGHV :$1V RIHUHFHP WD[DVWtSLFDV GLIHUHQWH GDV UHGHV ORFDLV RX VHMDQHVVHFDVRWD[DVPDLVEDL[DV$VWD[DVQRUPDOPHQWH VmR 0ESV 0ESV 0ESV0ESVVHQGRTXHSDUDDVWD[DVGHDOWDYHORFLGDGHpQHFHVViULRXPDLQIUDHVWUXWXUDFRP DOWD TXDOLGDGH H XP FXVWR PDLV HOH
08&&,2/2$QWRQLR:-XQLRU)DFXOGDGH0XQLFLSDO3URI)UDQFR0RQWRUR)03)0
MXQLRUPXFFLROR#KRWPDLOFRP
&$59$/+20DQRHO3HOXVR)LOKR)DFXOGDGH0XQLFLSDO3URI)UDQFR0RQWRUR)03)0
PDQRHOSHOXVR#JPDLOFRP
-
Intercincia & Sociedade75
YDGR (VVD FRPXQLFDo}HV VmR UHDOL]DGDVDWUDYpV GH RV FDERV FHQWUDLV FRPXWDGRres, cabos submarinos, sistemas de rdio WHUUHVWUHRXGHVDWpOLWH
De acordo com as necessidades, DVHPSUHVDVEXVFDPFDQDLVRQGHR FRPSDUWLOKDPHQWRGDLQIUDHVWUXWXUDSRVVDEDUDWHDURFXVWRRXVHMDHPSUHVDVTXHEXVFDPREWHUDOWDYHORFLGDGHFRPXPFXVWRUHGX]Ldo acabam alugando torres de transmissao SDUDTXHRXWUDVHPSUHVDVSRVVDPXVXIUXLUda mesma.
$)LJXUD LOXVWUDTXHFDGDSRQWRFRPR$$$%%H%VHMDXPSRQWRGLVWLQWRHHVWmRFRQHFWDGRVDWUDYpVGHXPDQXYHP 03/6 0XOWLSURWRFRO /DEHO 6ZL
WFKLQJ
03/6
'H DFRUGR FRP 3UHWR 03/6pXPDUHGHEDVHDGDQDFRPXWDomRGHSDFRWHVSRVVLELOLWDQGRD LPSODWDoDRGHPXOWLSORV VHUYLoRV 1RUPDOPHQWH IRUPDGDSRUYiULDVSHTXHQDV/$1V
$VUHGHVTXHXWLOL]DPR03/6SHUPLWHTXHRVSURYHGRUHVGHVHUYLoRGHFRPXQLFDomR WHQKDP XP FRQWUROH QR GHVYLRdo trfego de dados em caso de situaoes de emergncia. Ou seja, se uma rede enJDUJDODU p SRVVtYHO GHVYLDU WRGR R WUDIHJR
Figura 1: Rede WAN
Figura 2: Conexo MAN(Lan to lan)
Figura 1:5HGH:$1
Figura 2: &RQH[mR0$1/DQWRODQ
-
Intercincia & Sociedade76
GH GDGRV SDUD XP RXWUR FDPLQKR DVVLPdescongestionando a rede.
$WUDYpVGHVVDUHGHWDPEpPpSRVVtYHOJHUHQFLDUPHOKRURWUDIHJRGRVSDFRWHVGH GDGRV WUD]HQGR XPD SHUGDPHQRU HPGHWHUPLQDGRVSDFRWHVDVVLPSRVVLELOLWDQGRXPSRQWR IRUWHGHVVD UHGHTXHpDSRVVLELOLGDGH GH XVDU R4R64XDOLW\ RI 6HUYLFH 4XDOLGDGH GH 6HUYLoR XPD WHFQRORJLDRQGHpSRVVtYHO URWXODU XP WLSRGHSDFRWHDVHUSULRUL]DGRFRPRYLGHRSRUH[HPSORCom todas essas funcinalidades a contraWDQWHWHPXPDTXDOLGDGHPHOKRUGHFRPXQLFDoDR HYLWDQGR TXHGDV SUREOHPDV FRPSHUGDVGHSDFRWHVOHQWLGmRQDUHGH
0$1
6HJXQGR 7DQHEDXP 0$10HWURSROLWDQ $UHD 1HWZRUN VmR UHGHVTXHDEUDJHPFLGDGHVQmRWmRGLVWDQWHVFRPRXPD UHGH:$1$WUDYpVGHVVHFRQFHLWRIRLSRVVtYHOFULDUXPDWHFQROJLDGHQRPLQDGD/$172/$1LOXVWUDGRQDJXUD
(VVDFRQH[mRHQWUHGXDVOLDLVFRQHFWDGDGLUHWDPHQWHpXPDWHFQRORJLDQmRWmR GLIXQGLGD TXDQWR 03/6 SRUpP PXLWRcrescente atualmente. Essa tecnologia utili]DDFRPXQLFDomRSDGUmR(WKHUQHWWUD]HQGRH[LELOLGDGHGHVHPSHQKRDOWDFRQDELOLGDGH(VVHWLSRGHUHGHIRUQHFHSULYDFLGDGHHVHJXUDQoD2XVHMDFRPRpXPDFRPXQLFDomRGLUHWDQmRKiPDQLSXODomRGRVGDGRVSRUWHUFHLURV
$ YHORFLGDGH GH FRPXQLFDomRSRGHVHUPXLWRPDLRUTXHQD:$1DWLQJLQGR0ESVDWp*ESV
3. SLM Service Level Management
'HDFRUGRFRPGXDVSXEOLFDoRHVGH6KDURQR6HUYLFH/HYHO0DQDJHPHQW 6/0 HQYROYH RV FRQFHLWRV GD ,7,/6HUYLFH'HVLJQH&RQWLQXDO6HUYLFH,PSURYHPHQW TXH LPSOHPHQWDP R GHVHQKR GHXPSURFHVVRHDFRQWLQXDomRGDXWLOL]DomRGH XP VHUYLoR FRQIRUPH R JHUHQFLDPHQWRGR6/0 TXH WHP FRPR HVFRSR R FRQWUROHGR6/$$FRUGRGH1tYHOGH6HUYLoR6/56HUYLoRGH1tYHOGH5HTXLVLWR2/$$FRUGR GH 1tYHO 2SHUDFLRQDO H 8& &RQWUDWR%DVH TXH SUHFLVDP VHU HVWXGDGRV SDUDJDUDQWLUXPERPVHUYLoR
&RQIRUPH VHUi FLWDGR QR FDSLWXOR RQGH pPRVWUDGR FRPR HVVH DFRUGR GHVHUYLoRVHHQFDL[DQRFRQWUROHGHLQGLVSRQLELOLGDGHGDVUHGHV:$1
26/$pXPDFRUGRHQWUHRVFOLHQWHVXVXiULRV H 7, RQGH GHVFUHYH WDUHIDVSDUDRIRUQHFHGRUGHVHUYLoRVHHVSHFLFDPUHVSRQVDELOLGDGHVSDUDRWHPSRGHHQWUHJDGRVHUYLoRSRUPHWDVGHSURYLVmRGHVHUYLoRHRXSURFHVVRHVSHFtFRSHODVTXDLVRGHVHPSHQKRGDRUJDQL]DomRGH7,SRGHVHUjulgado ou medido e sustentar uma base SDUDJHUHQFLDU6/$63$/',1*
.3,.H\3HUIRPDQFH,QGLFDWRUV
3DUDTXHVHMDSRVVtYHOPHGLUHVVHDFRUGRpHVWDEHOHFLGRXPLQGLFDGRUGHGLVSRQLELOLGDGHTXHYHPGRSURFHVVR,7,/FKDPDGR.3,
$WUDYpVGHVVHVLQGLFDGRUHVpSRVVtYHOUHDOL]DUFKHFDJHPQRVFRQWUDWRVFRPSURYHGRUHVGHVHUYLoRGHFRPXQLFDo}HVHVDEHU VH DV TXHGDV GRV OLQNV:$1 HVWmRGHQWURGRHVFRSRGRFRQWUDWR
4. METODOLOGIA
(PXPDHPSUHVD GH JUDQGH SRUte h uma necessidade de se fazer o conWUROHGR6/$GRSURYHGRUGHFRPXQLFDomR$VVLPSDUDJDUDQWLURFRQWUROHULJRURVRGR6/$IRLHODERUDGDXPDSODQLOKDSDUDRJHUHQFLDPHQWRGRVLQGLFDGRUHVGHGLVSRQLELOLdade.
1RLQLFLRDSODQLOKDVHPRVWURXHFLHQWH SRLV RV GDGRV HUDP DUPD]HQDGRVFRPIDFLOLGDGHHQmRKDYLDSUREOHPDVDRVHODQoDUDVTXHGDV3RUpPFRPRFRQVWDQWHcrescimento do nmero de links adicionais QDHPSUHVDDSODQLOKDSDVVRXDFRQWHUXPH[FHVVRGHLQIRUPDo}HVRTXHLPSRVVLELOLWDYDXPDDQiOLVHDGHTXDGD
$VTXHGDVHUDPODQoDGDVDWUDYpVGH XP WHPSODWH R TXDO FRQWLQKD RV FDPSRVGHGLDTXHGDTXHGDVHJXQGRVHPRWLYR(VWH WHPSODWHSHUPLWLDDREWHQomRGHXPFRQWUROHGDVTXHGDVHRFiOFXORGHLQGLVSRQLELOLGDGH HUD UHDOL]DGR FRP EDVHQRWHPSRHPTXHROLQNFDYDLQGLVSRQtYHO&RPRH[HPSORWHPRVXPOLQNTXHFDLXQRGLDGHIHYHUHLURFDQGRLQGLVSRQtYHOGDVKPLQDWpDVKPLQ
-
Intercincia & Sociedade77
3ULPHLUDPHQWHpUHDOL]DGRXPFiOFXORSDUDREWHURWRWDOHPVHJXQGRVGRWHPSRGHLQGLVSRQLELOLGDGH$VHJXLUVmRFDOFXODGRVRVVHJXQGRVGHXPSHUtRGR LQWHJUDOFRPHUFLDOGDVKRUDVjVKRUDV$VVLPHVWH OLQN FRX VHJXQGRV LQGLVSRQtYHOGHQWURGHXPWRWDOGHVHJXQGRV(VVD LQIRUPDomRSHUPLWHRFiOFXORGDSRUFHQWDJHPGRWHPSRHPTXHROLQNFRXLQGLVSRQtYHOGLYLGLQGRVHRVVHJXQGRVLQGLV
SRQtYHLVSHORWRWDOGHVHJXQGRVGRSHUtRGRLQWHJUDO PHQVDO RX VHMD WHPRV RV VHJXQGRVGLYLGLGRVSRUVHJXQGRVPHQVDLV UHVXOWDQGR XPD SRUFHQWDJHP GHGHLQGLVSRQLELOLGDGH
$OpP GR WHPSODWH RXWUR SRQWR DVHU GHVWDFDGRp D DEDGH UHVXPR FRPRPRVWUDGRQD)LJXUDDTXDORIHUHFHXPDYLVXDOL]DomRGHPDQHLUDUiSLGDGRVWDWXVGR6/$(VVDDEDpFRPSRVWDSRUOLQNVHPp
GLDVJHUDLVGDVTXHGDVRQGHRFiOFXORGDSRUFHQWDJHPpUHDOL]DGRFRPEDVHQRFiOFXORFLWDGRDQWHULRUPHQWHGLIHULQGRTXDQWRDRIDWRGHTXHVHXPDORFDOLGDGHSRVVXLYiULRVOLQNVID]VHDPpGLDGHVWHV
3RU H[HPSOR VH XPD ORFDOLGDGHSRVVXLGRLVOLQNVROLQNHROLQNHHPXPPrVROLQNWHYHXPDLQGLVSRQLELOLGDGHGH
HQTXDQWRTXHROLQNQmRDSUHVHQWRXTXHGD WHPVHTXHDPpGLDGHGLVSRQLELOLGDGHGHVWDORFDOLGDGHIRLGH$DEDGHUHVXPRVWDPEpPDSUHVHQWDDPpGLDDQXDOGHTXHGDVHPXPD ORFDOLGDGHRTXHSHUPLWH XPD UiSLGD YLVXDOL]DomR GD PDQHLUDFRPRROLQNVHFRPSRUWRXGXUDQWHRSHUtRGRde um ano.
Figura 3:7HPSODWHSDUDODQoDPHQWRGHTXHGDV:$1
Figura 4: 5HVXPRGHGLVSRQLELOLGDGH
-
Intercincia & Sociedade78
Figura 5: Gerenciamento de links.
&RPDQDOLGDGHGHVHDXWRPDWL]DURSURFHVVRRTXDOHUDUHDOL]DGRGHPDQHLUDWRWDOPHQWHPDQXDO VHQGR VXVFHWtYHO D IDOKDVIRLGHVHQYROYLGRXPVRIWZDUHXWLOL]DQGRD WHFQRORJLD 1(7 & FRPEDQFRGHdados relacional MySQL.
2 VRIWZDUH SRVVXL GXDV FODVVHVSDUDJHUHQFLDURVFiOFXORVGH LQGLVSRQLELOLGDGHDFODVVH&DOFB'LVSRQLELOLGDGHFVHDFODVVH,QWHUYDORFV$SULPHLUDFODVVHpUHVSRQViYHOSRUUHDOL]DURFiOFXORGHGLVSRQLELOLGDGHFRPRSRUH[HPSORTXDQGRp IHLWR
R ODQoDPHQWR GH XPD TXHGD QR LQWHUYDORHQWUHDVKPLQHDVKPLQ
2V SDUkPHWURV VmR HQWmR SDVVDGRVSDUDDVHJXQGDFODVVHDTXDOUHWRUQDRWRWDOGRWHPSRHPVHJXQGRVHRUHODFLRQDPHQWRFRPRSHUtRGRWRWDO UHDOL]DQGRRFiOFXORGDLQGLVSRQLELOLGDGH
FDGDOLQNLQVHULGRQDEDVHGHGDGRVID]VHDDPDUUDomRjORFDOLGDGHjTXDOHVWHSHUWHQFH&RPRH[HPSORQDJXUDWHPVH R OLQN QRPHDGR FRPR 5%/$&W3(%7 R TXDO SHUWHQFH j ORFDOLGDGH &W3
'HVVD PDQHLUD TXDQGR RV UHODWyULRV GH6/$VmRJHUDGRVDORFDOLGDGHSHUPLWHXPDRSomRSUiWLFDSDUDOWUDJHP
$QWHULRUPHQWH VHRFRUULDXPSUREOHPD KDYLD D QHFHVVLGDGH GH FRSLDU RWHPSODWH SDGUmR FRODU RPHVPR UHQRPHDQGRHGXSOLFDQGRSDUDFDGDPrVGRDQRDOpPGDQHFHVVLGDGHGHID]HUDDPDUUDomRdos dados manualmente.
5. RESULTADOS
Com a realizao dos testes, foi SRVVtYHO GHVWDFDU DOJXQV SRQWRV VREUH RVRIWZDUH JHUHQFLDPHQWR GH ORFDOLGDGH HOLQNVJHUHQFLDPHQWRHODQoDPHQWRGHTXHGDVYLVXDOL]DomRGRVGDGRVHJUiFRV
5HVXOWDGRVGRJHUHQFLDPHQWRGHORFDOLdades e links
$JXUD LOXVWUDRJHUHQFLDPHQWR
GHOLQNVRTXDODSUHVHQWDXPDIiFLOQDYHJDomRHQWUHWRGRVRVOLQNVTXHHVWmRLQVHULGRVQDEDVHGHGDGRV$XWLOL]DomRGRVRIWZDUHGHJHUHQFLDPHQWRREVHUYRXVHXPDQRWiYHOIDFLOLGDGHGHVHLQFOXLUHH[FOXLUOLQNVHORFDlidades na base de dados.
*HUHQFLDPHQWRGHTXHGDV
2 JHUHQFLDPHQWR GH TXHGDV TXHDQWHULRUPHQWHHUDIHLWRDWUDYpVGRWHPSODWHDSUHVHQWDGRQDJXUD IRLDXWRPDWL]DGRR TXH VLPSOLFRX D LQFOXVmR GH XPDQRYDTXHGD:$1HDYLVXDOL]DomRGDVTXHGDV
$QWHV GD LQFOXVmR GR VRIWZDUHTXDQGR YiULRV OLQNV FDYDP LQGLVSRQtYHLVJDVWDYDVH XP ORQJR WHPSR SRLV HUD QHFHVViULR SUHHQFKHU R WHPSODWH HP YiULDVDEDVD SODQLOKD H UHDOL]DU RV FiOFXORVPDQXDOPHQWHRTXHWDPEpPGDYDPDUJHPDerros.
-
Intercincia & Sociedade79
/DQoDPHQWRGHTXHGDV
$JXUDDSUHVHQWDRPRGRFRPRpUHDOL]DGRRODQoDPHQWRGHTXHGDVRTXDODQWHULRUPHQWHUHDOL]DGRDWUDYpVGHXPWHPSODWH
$OJXQVSRQWRVTXHSRGHPVHUGHVWDFDGRVQDDQiOLVHGDWHODDSUHVHQWDGDQDJXUDpRREMHWLYRGHVHDGLFLRQDUXPFKHFNER[SDUDODQoDUPDLVTXHXPDTXHGDSRUYH]RXVHMDXPJUXSRGHOLQNVTXHFDUDP
LQGLVSRQtYHLV GXUDQWH R PHVPR LQWHUYDORRQGHWRGRVSRGHPVHUDJUHJDGRVHODQoDGRVGHXPD~QLFDYH]RTXHSURSRUFLRQRXuma facilidade maior no lanamento, eliminando a necessidade de se criar um temSODWHHXPFiOFXORSDUDFDGDOLQN
9LVXDOL]DomRGRVGDGRVHJUiFR
1D JXUD SRGHVH REVHUYDU DYLVXDOL]DomRGHWRGRVRVGDGRVLQVHULGRVHGRVFiOFXORVUHDOL]DGRVHpSRVVtYHOQRWDUDVHPHOKDQoDFRPDJXUDQDTXDOVmRDSUHVHQWDGDVWRGDVDVPpGLDVGHTXHGDVPHQVDLVHDQXDLV7DPEpPpSRVVtYHOOWUDURVGDGRVSRUORFDOLGDGHGHPDQHLUDDUHnar a busca.
A diferenciao dos dados indicaGDSHODVGLIHUHQWHVFRUHVIDFLOLWDPDYLVXDOL]DomRRQGHRVFDPSRVHPYHUGHLQGLFDPTXHROLQNQmRFRXLQGLVSRQtYHOSRUWHPSRVXFLHQWHSDUDDIHWDUR6/$HRVFDPSRVHPYHUPHOKRLQGLFDPTXHDLQGLVSRQLELOLGDde do link afeta o SLA.
7DPEpPpSRVVtYHO ID]HUDYLVXDOL]DomR JUiFD GR FRPSRUWDPHQWR GR OLQNDSUHVHQWDGDQDJXUDSRGHQGRVHUDQDOLVDGDGHPDQHLUDPHQVDORXDQXDOHOWUDGDSRU OLQNV RX SRU ORFDOLGDGH 1R JUiFR GDJXUD D OLQKD YHUPHOKD LQGLFD WRGRV RVOLQNV TXH DSUHVHQWDUDP LQGLVSRQLELOLGDGH
Figura 5: Gerenciamento de links.
Figura 7: &iOFXORGHGLVSRQLELOLGDGH
-
Intercincia & Sociedade80
GXUDQWHRSHUtRGR$QDOLVDQGRD JXUD REVHUYDVH
TXH RV FDPSRV QD SDUWH VXSHULRU GD WHODSHUPLWHPUHQDUDYLVXDOL]DomRGRVGDGRVSRGHQGROWUDUDORFDOLGDGHHROLQN1DDQiOLVHGRJUiFRWHPVHTXHDOLQKDYHUPHOKDLQGLFDRVOLQNVTXHDSUHVHQWDUDPLQGLVSRQLELOLGDGHHQTXDQWRTXHDOLQKDYHUGHUHSUHVHQWDRV OLQNV LQGLVSRQtYHLVGHXPDGHWHUPLQDGD ORFDOLGDGH D TXDO IRL VHOHFLRQDGD
QROWURHDOLQKDD]XOUHSUHVHQWDXPGHWHUPLQDGROLQNRTXDOWDPEpPIRLVHOHFLRQDGRQROWUR
6. CONSIDERAES FINAIS
$SyVDUHDOL]DomRGHWRGRVRVWHVWHVpSRVVtYHOQRWDUDSUHFLVmRGRVUHODWyULRGHSRLVGD LQWURGXomRHXWLOL]DomRGD IHUUDPHQWDQDiUHDGHUHGHV7DPEpPpSRVVt
Figura 8: *UiFRUHSUHVHQWDomRJUiFDGHTXHGDV$,QGLFDTXHKRXYHTXHGDVQRPrV%,QGLFDTXHGHQWUHDVTXHGDVRFRUUHUDPQDORFDOLGDGH&XULWLED&,QGLFDTXHROLQN5%/$&W3B(%7WHYHXPDTXHGDQDORFDOLGDGH&XULWLEDGXUDQWHRPrV
YHO QRWDU D IDFLOLGDGH GDPDQLSXODomR GRVdados, onde antes da ferramenta se tinha JUDQGHGLFXOGDGHGHODQoDUTXHGDVVLPXOWDQHDV+RMHpSRVVtYHOJHULUWRGRVRVGDGRVGHLQGLVSRQLELOLGDGHFRPJUDQGHIDFLOLGDGH(VVDIHUUDPHQWDWURX[HJDQKRVYLVLYHLVDRGHSDUWDPHQWRSRLVHUDQHFHVViULRUHDOL]DUuma tarefa manual de organizao dos inGLFDGRUHVSDUDJHUDURUHODWRULRPHQVDOGHLQGLVSRQLELOLGDGH
Sendo esse assunto de granGHLQWHUHVVHSDUDDVHPSUHVDVFRPRWUDEDOKRIXWXURVXJHUHVHDSULPRUDURVUHODWyULRVHJUiFRVSDUDFDGDYH]PDLVVHWRUQDUIDFLODYLVXDOL]DomRGRVLQGLFDGRUHV
REFERNCIAS BIBLIOGRFICAS
)2528=$1%HKURX] Comunicao de dados e redes de computadores.%RRNPDQ
35(72*HUVRQRede MPLS, tecnologias e tendnFLDVGHHYROXomRWHFQROyJLFDV
6+$5217D\ORUService Design ITIL 2*&762/RQGRQ
6+$5217D\ORUService Strategy ITIL 2*&762/RQGRQ
63$/',1**HRUJHITIL Continual Service Impro-vement 7KH6WDWLRQHU\2IFH
7$1(1%$80$QGUHZ6Redes de Computadores. 5LRGH-DQHLUR(GLWRUD&DPSXV(GLomR
-
Intercincia & Sociedade81
Antonio W. Mucciolo Junior pHVWXGDQWHXQLYHUVLWiULRGRFXUVRGH&LrQFLDGD&RPSXWDomRQD)DFXOGDGH0XQLFLSDO3URI)UDQFR0RQWRURUHDOL]RXHVWiJLRQDiUHDGHUHGHVGHFRPSXWDGRUHVQDHPSUHVD%RVFKFHUWLFDGRHP,7,/9)RXQGDWLRQDWXDOPHQWHWUDEDOKDQDHPSUHVD,%0GDQGRVXSRUWHDDSOLFDo}HVPDLQIUDPH'%DXWRPDWL]DomRGHSURFHVVRVHGHVHQYROYLPHQWR9%$
Manoel Peluso CarvalhopPHVWUHHP*HVWmRGH5HGHVGH7HOHFRPXQLFDo}HVSHOD3RQWLItFLD8QLYHUVLGDGH&DWyOLFDGH&DPSLQDV38&&$03HHVSHFLDOLVWDHP$QDOLVHGH6LVWHPDV&OLHQWH6HUYLGRUSHOD3RQWLItFLD8QLYHUVLGDGH&DWyOLFDGH&DPSLQDV38&&$03$WXDFRPRSURIHVVRUXQLYHUVLWiULRQD)DFXOGDGH0XQLFLSDO3URIHVVRU)UDQFR0RQWRUR0RJL*XDoX63QR&HQWUR5HJLRQDO8QLYHUVLWiULRGH(VStULWR6DQWRGR3LQKDO(VStULWR6DQWRGR3LQKDO63H)$7(&$UWKXUGH$]HYHGR0RJL0LULP63