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Prestação de cuidados de saúde

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Propriedade industrial

Catarina Sarmento e Castro

Assistant Professor - Law School - University of CoimbraOffice of the State Secretary for Administrative ReformCairo, Egypt, 17 June 2008

Agenda

The Administrative Modernisation Strategy

The SIMPLEX Programme

SIMPLEX: main goals and examples of initiatives

AGENDA

The Administrative Modernisation

Strategy

YESTERDAY’s Public Administration

TODAY’s Public Administration

Vertical; hierarchical; unflexible

The supply’s logic: services divided into silos

Difficult access to services

The State knows everything

The same service for everyone

Transversal; shared; connected

The demand’s logic: integrated services

Services on real time 24/7

The citizen also knows

Custom-made service


Agenda

The administrative Modernisation strategy



AGENDA

SIMPLEX Programme design:

First Access, Then correct

Ex ante Simplification

Simplex test

Ex post Simplification

SIMPLEX Programme: Linking eGov and

Administrative Simplification

All Government departments and many

public bodies involved (such as

universities, hospitals, etc.)

SIMPLEXOutcomes

2006 Programme:

333 simplification/eGov initiatives

2007 Programme:


2008 Programme:


SIMPLEX - OUTCOMES

SIMPLEX initiatives:


DOUBLE STRATEGY

FOCUS – Top down initiatives

SEMA/GOV

Prioritized initiatives

Competitiveness; service delivery

improvement

DIVERSITY – Bottom up initiatives

Global cultural change

All Gov departments; many public bodies

involved

Eliminating certificates Doing away with unnecessary certificates

Eliminating paper/dematerialisationPutting forms and procedures on line

Simplification/deburocratisationSimplifying laws and procedures so as to make them less bureaucratic

Deregulation

Easier access to public servicesEstablishing single contact points for the delivery of both informational and transactional services

Harmonising and consolidating set of rules


Key areas

SIMPLEX Programme:

transparency and accountability

All information available on line

WWW.SIMPLEX.GOV.PT

Results communicated each quarter

and if there are delays the reasons

are posted

Public consultation for new

initiatives

Independent Panel to follow-up the

Programme

SIMPLEX Transparency

Accountability

http://www.simplex.gov.pt/

SIMPLEXOutcomes

2006 Programme:


85% completed

2007 Programme:


83,48% completed

2008 Programme:


SIMPLEX - OUTCOMES

SIMPLEX Outcomes:

SIMPLEX’08

Public Consultation

775 Contributions

SECTOR

Justiça 17,3%

Finanças e Administração Pública 15,5%

Saúde 11,0%

Trabalho e da Solidariedade Social 9,9%

Obras Públicas Transportes e Comunicações 9,4%

Economia 6,4%

SECTOR

Justice 17,3%

Finances and Public Administration 15,5%

Health 11,0%

Labour and Social Solidarity 9,9%

Public Works, Transports and Communications 9,4%

Economy 6,4%

SIMPLEX 08:

Public Consultation

Agenda




AGENDA

SIMPLEXGoals and examples (1/6)

Making Government-to-Citizens interactions easier

and more convenient

MAIN GOALS AND EXAMPLES OF INITIATIVES

14

One-stop-shop for public services delivery

Walking inside of a Citizen’s Shop_2G


• 820 services from 130 public and private bodies

• More than 150.000 registered users

• Average of 3 millions page views per

month:

– Information services

– Certificates

– Income tax declaration

– Changing address

• Since February 2005 it has offered

SMS-based services

A Multichannel Approach The WEB Channel: Citizen's PORTAL

www.portaldocidadao.pt

… and new Integrated Services

The “One-stop House”

Allows citizens to

complete at a single

counter all the

procedures related

to the purchase or

sale of their home

Paying the taxes; drafting and signing the contract; seeking for

municipal tax exemption; registering the property with all the

relevant authorities


…. and new Integrated Services

“I lost my wallet” counter

An integrated

service for

renewing

documents that

allows citizens to

submit at a single

counter what

would normally

require going to

several services


New Integrated Services

The Citizen’s Card

Replaces 5 cards:

•ID card

•Taxpayer card

•Social Security card

•Voter’s card

•National Health Service user’s card

The new document of identification, that identifies the citizen visually and

physically and allows its owner to identify himself and sign documents

electronically

More then 30.000 CC delivered

49,02 % Digital Signature activated

(volunteer)


Making Government-to-Business interactions faster and

more transparent


http://www.serverpool.com/Service_Solutions/RF4847231.jpeg

With the “On the Spot Firm”

service it is possible to set up

companies at a single contact point

and in less than 1 hour, without filling

any application form.

More than 50.000 “On the Spot Firm”

have already been created.

Starting a Business at one-stop-shop The “On the Spot Firm”

And also:

- To register an “On the Spot Trademark”

- To immediately join a Consumer Complaint

Arbitration Centre


• 450 services from 78 public

bodies

• The business Portal provides

informational and transactional

services covering the business

lifecycle:

– Starting a business

– Managing business activities

– Expanding a business

– Closing or Selling a business

The WEB Channel: Business’s PORTAL

www.portaldaempresa.pt

Financial statements and statistics: connecting e-Gov

and simplification

Enterprises have to submit their annual financial statements and account reports, as well as related information, to several administrative bodies

Four of these bodies sponsored a project to aggregate and streamline this information steam

Directorate General for TaxationBusiness Register

Statistics Agency

Portuguese Central Bank

Now enterprises submit in just one single online interaction the data legally required for those four administrative bodies

The fees of this new system are fixed in a less amount than before


Making administrative burdens proportional to risk


Simplifying Licensing Procedures The new Building Regulation

Small construction projects exempt from previous communication

More trust, more responsibility (more severe sanctions for non-compliance)


Licenças

Estudar e aprender

Prestação de cuidados de saúde

Simplificar o registo civilTurismo

Criar e gerir empresas

Propriedade industrial

Thank you for your attention

Catarina Sarmento e Castro

Assistant Professor - Law School - University of CoimbraOffice of the State Secretary for Administrative ReformCairo, Egypt, 17 June 2008

propriedade industrial prestação de cuidados de saúde ... - … · licenças estudar e aprender...

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