Jesus ZamoraSan Jose, CA 95133

(408) 966-3056Jeszam11@gmail.com

OBJECTIVE: Seeking an Information Technology position where my technical skills and customer service skills can be utilized to improve efficiency for the organization.

Professional Summary

Two years of managing 10+ team members Quick problem solver, strong client service troubleshooting skills Detail-oriented, deadline focused Ability to communicate effectively and professionally with all personnel level.

EDUCATION

Heald College, Milpitas, CA January 2014Associate in Applied Science Degree in Information Technology with an emphasis in Network SecurityAssociate of Arts January 2011Associate in Applied Science Degree in Criminal Justice Administration July 2010

TECHNICAL SKILLS

Microsoft Office, Google iOS, Android experience Device configuration and support

PROFESSIONAL EXPERIENCE

Astreya onsite at Google, Mountain View CA July 2014- PresentService Delivery Manager

Ensure OLA’s and SLA’s and any third party supplier agreements are in alignments with and capable of delivering to stakeholders.

Support the organization on delivering the Service Strategy and vision for the department. Identify areas for cost savings / proper asset management / improved user experience. Prepare reports and maintain records of work accomplishments and administrative information

for stakeholders.

Astreya onsite at Google, Mountain View CA February 2014- July 2014

Equipment Maintenance Technician Supporting 200+ conference rooms to ensure complete functionality. Processed 60+ tickets a daily through Google ticketing system. Perform hardware cycle counts to ensure assets are accounted for.