cv-victor parra 20160930
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Professional Attributes
More than six years of experience in Project management, with strong analytical skills.
Knowledgeable problem-solving techniques; able to identify problems and implement solutions.
Proficient in English language communications and Basic Portuguese.
Strong Leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining the focus in the bottom line.
Skills Team Leadership
Project Management
Business Process Improvement
Change Management
Planning, Strategy, Analysis
Experience DHL GLOBAL FORWARDING– Bogotá, CO 2015 – Present
Program & Implementation Manager Manage all processes and functions related to live projects in ASSC.
Lead the new regional and / or global implementations (offshoring processes) that take place in the department.
Submit the proposal of business to potential customers. Plan and lead the implementation of new regional projects and / or global in conjunction
with the Program Supervisor.
Ensure standardization, quality and correct documentation of processes.
Identify and implement opportunities for improvement.
Keep Stakeholders successful relationships with each program.
2012 – 2015
Program Supervisor / Supply Chain Leader Project manager and leader in several programs of the company, Project lifecycle
and process optimization.
Ensure that quality procedures are implemented.
Monitor all operations and information systems in order to ensure quality and agreed service level.
Monitor the improvement process, to ensure that customer requirements are met.
Prevent service failures, in case it occurs, ensure that corrective actions
Victor R. Parra A. Industrial Engineer. Logistic Management Specialist. PMP®
Cra 47 # 151a-24 Ent 4, Apto 504, Bogotá, Colombia
[email protected] / [email protected] - +(57)3168759022
Victor R. Parra A. / RESUME P a g e | 2
have been taken.
Develop and coordinate customer´s service level agreements.
Develop and maintain deep knowledge of current and future (potential) customers in order to improve execution procedures involved with the implementation.
KPI development / improvement regarding customer standards.
2010 – 2012
Supply Chain Coordinator Provide immediate response (written or oral) to customer inquiries.
Attend the requirements in a proper manner within the established time and with the expected quality.
Understand the concept of KPIs that are handled in the team.
Actively participate in initiatives of improvement actions..
CEMEX COLOMBIA S.A.– Bogotá, CO 2009 – 2010
Financial and Project Planning Analyst Support the bidding process in the different projects.
Develop specifications request to potential participants.
Coordinate the assessment session of the bidders.
Develop performance indicators for monitoring the company operation from the strategic planning department.
Evaluation of new projects to present to management.
Education PROJECT MANAGEMENT INSTITUTE 2013
Project Management Professional – PMP Certificate
UNIVERSIDAD DE LA SABANA – Bogotá, CO 2012
Logistics Management Specialization
PONTIFICIA UNIVERSIDAD JAVERIANA – Bogotá, CO 2010
Bachelor of Science in Industrial Engineering
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Other Studies & Courses
DHL GLOBAL FORWARDING 2012 – Present
CIF – Foundation Module – Sep 2016
First Choice Advisor Certification Training – Jul 2015
NFE Country Train the Trainers. Customer Service Domain – Aug 2014
Customer Service Train the Trainers program – Sep 2013
Process Improvement through DMAIC Methodology, Champion Certification – July 2012
SCRUM STUDY 2015
Scrum Fundamentals Certified (SFC)
PONTIFICIA UNIVERSIDAD JAVERIANA – Bogotá, CO 2010
Supply Chain and Logistics Diploma