8:00 – 8:45am Registro e Café 9:00 – 9:10am Boas Vindas e Introdução Cristiana Pires Head de CTS Brasil Citi Transaction Services Peter Langshaw Energy, Power, Chemicals, Metals & Mining Global Industry Head Citi Transaction Services 9:15 – 10:00am Seção 1: Evolução do Centro de Serviços Compartilha dos no Brasil Mario Faustini Associate Principal McKinsey & Company 10:00 – 10:30am Seção 2: Atualização dos CSCs Frederico A.C. Tinoco Latin America Regional Client Sales Manager Citi Transaction Services 10:30 – 10:45am Intervalo para Café 10:45 – 11:30am Seção 3: Desafios enfrentados nos CSCs e Serviços R egionais ao Cliente Elaine Peixoto Latin America Regional Treasurer Manager Roche Brasil Luciana Holland Client Delivery Brazil Head Citi Transaction Services

Transaction Services

11:30 – 12:15pm Seção 4: O futuro dos CSCs - Painel Moderador: Lilian Camara Deputy Head, Global Subsidiaries Group Citi Institutional Clients Group Participantes: Experts de Centros de Serviços Compartilhados 12:15 – 12:30pm Encerramento Adoniro Cestari Client Sales Management Brazil Head Citi Transaction Services 12:30 – 2:00pm Almoço de Networking

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