ana m. rios resume

Ana Rios 900 NE 12 th Ave. Apt. 401, Hallandale FL 33009 Phone: (954) 871-8159 Email: [email protected] A team player committed to hard work and gifted with superior verbal and written communication skills, I excel at leadership positions in event planning and customer service roles where problem solving and employee management are key aspects of my job description. Never one to shy away from a challenge, I am eager to demonstrate my unique skill set to prospective employers across the event planning, sales and hospitality spectrum. Well versed in social media and marketing technology, with audio, video, graphic design and web content management experience, I am ready to embrace the next step in my career. Professional Experience July. 2015- Current Administrative/Event Coordinator, Implant Seminars – Miami, FL • Manage high-volume inbound and outbound inquiries from dentists and oral surgeons regarding their continuing education needs and institutional credentialing • Coordinate in-state and out-of-state lectures, courses and symposia while addressing and resolving curriculum or event-planning-related discrepancies • Ensure course-related materials (textbooks, notes, workshop models, and cadaver specimens) are properly catalogued for shipping and that surgical equipment has been sent to proper decontamination sites Feb. 2013- July 2015 Assistant Manager, Pediatric Eye Associates – Pembroke Pines, FL • Managed multiple office locations; supported practice growth by implementing internal and external marketing strategies • Interviewed, hired, trained and helped orient new staff; oversight of front and back office; coordinate staff vacations and absences to ensure proper coverage • Oversaw insurance appeals, payments and charged posting and collections; insurance verifications, authorizations, precertification management; batch reconciliation and bank deposit 2012-2014 Personal Concierge, Trump Towers/SLS Boucher Brothers – Sunny Isles, FL • Responsible for meeting and greeting guests at 4-star hotel; managed all communications with visitors to higher management; made appointments through hotel concierge system • Assisted guests with lounge chairs; took food and drink orders; collect/input payments for lounges and cabanas 2011-2012 Greeter/Hostess, Acqualina Resort & Spa – Sunny Isles, FL • Greeted all guests and residents in a pleasant and professional manner; provided visitors with directional assistance; provided all information regarding the hotel and its respected areas • Booked hotel and dinner reservations on behalf of guests; assisted in facilitating special requests Education Pre-Licensing CAM course- Gold Coast Schools June 2016 Bachelor of Arts and Sciences – Florida International University, Miami, FL May 2015 Major – International Relations Associate of Arts Dec. 2010 Broward College – Davie, FL Languages

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AnaRios900NE12thAve.Apt.401,HallandaleFL33009

Phone:(954)871-8159Email:[email protected]

Ateamplayercommittedtohardworkandgiftedwithsuperiorverbalandwrittencommunicationskills,Iexcelatleadershippositionsineventplanningandcustomerserviceroleswhereproblemsolvingandemployeemanagementarekeyaspectsofmyjobdescription.Neveronetoshyawayfromachallenge,Iameagertodemonstratemyuniqueskillsettoprospectiveemployersacrosstheeventplanning,salesandhospitalityspectrum.Wellversedinsocialmediaandmarketingtechnology,withaudio,video,graphicdesignandwebcontentmanagementexperience,Iamreadyto

embracethenextstepinmycareer.

ProfessionalExperience July.2015-CurrentAdministrative/EventCoordinator,ImplantSeminars–Miami,FL

• Managehigh-volumeinboundandoutboundinquiriesfromdentistsandoralsurgeonsregardingtheircontinuingeducationneedsandinstitutionalcredentialing

• Coordinatein-stateandout-of-statelectures,coursesandsymposiawhileaddressingandresolvingcurriculumorevent-planning-relateddiscrepancies

• Ensurecourse-relatedmaterials(textbooks,notes,workshopmodels,andcadaverspecimens)areproperlycataloguedforshippingandthatsurgicalequipmenthasbeensenttoproperdecontaminationsites

Feb.2013-July2015AssistantManager,PediatricEyeAssociates–PembrokePines,FL

• Managedmultipleofficelocations;supportedpracticegrowthbyimplementinginternalandexternalmarketingstrategies

• Interviewed,hired,trainedandhelpedorientnewstaff;oversightoffrontandbackoffice;coordinatestaffvacationsandabsencestoensurepropercoverage

• Oversawinsuranceappeals,paymentsandchargedpostingandcollections;insuranceverifications,authorizations,precertificationmanagement;batchreconciliationandbankdeposit

2012-2014PersonalConcierge,TrumpTowers/SLSBoucherBrothers–SunnyIsles,FL

• Responsibleformeetingandgreetingguestsat4-starhotel;managedallcommunicationswithvisitorstohighermanagement;madeappointmentsthroughhotelconciergesystem

• Assistedguestswithloungechairs;tookfoodanddrinkorders;collect/inputpaymentsforloungesandcabanas 2011-2012

Greeter/Hostess,AcqualinaResort&Spa–SunnyIsles,FL• Greetedallguestsandresidentsinapleasantandprofessionalmanner;providedvisitorswith

directionalassistance;providedallinformationregardingthehotelanditsrespectedareas• Bookedhotelanddinnerreservationsonbehalfofguests;assistedinfacilitatingspecialrequests

EducationPre-LicensingCAMcourse-GoldCoastSchools June2016BachelorofArtsandSciences–FloridaInternationalUniversity,Miami,FL May2015Major–InternationalRelationsAssociateofArts Dec.2010BrowardCollege–Davie,FLLanguages