sla management framework_telecommunication_services
Post on 30-Jun-2015
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An SLA Management Framework for Teleccommunication Services
Telefónica I+D
Creating new
services in a
service
oriented
economy
Now, Service
Level Agreements
(SLAs) are
important
SLA Management
Process
A non-zen
Architecture
A comprehensive
model for
SLA(T)s
Service
Aggregation
ScenarioCustomer(Bank Company)
End Users (Bank Customers)
Software
Business(Telco As A Service)
Infrastructure
Service AggregatorSLA
SLA
SLA
SLA
SLA
3 Party
3 PartyTelco Network Capabilities3 PartyTelco Network Capabilities
3 Party
Telco Network Capabilities provider
SaaS Provider
A Comprehensive
automatic SLA
management
framework
A new business
oportunity for
Telcos and
third party
developers
A chance to
integrate SLA
penalties in
services
charging
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