sla management framework_telecommunication_services

12
An SLA Management Framework for Teleccommunication Services Telefónica I+D

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Page 1: Sla management framework_telecommunication_services

An SLA Management Framework for Teleccommunication Services

Telefónica I+D

Page 2: Sla management framework_telecommunication_services

Creating new

services in a

service

oriented

economy

Page 3: Sla management framework_telecommunication_services
Page 4: Sla management framework_telecommunication_services

Now, Service

Level Agreements

(SLAs) are

important

Page 5: Sla management framework_telecommunication_services

SLA Management

Process

Page 6: Sla management framework_telecommunication_services

A non-zen

Architecture

Page 7: Sla management framework_telecommunication_services
Page 8: Sla management framework_telecommunication_services

A comprehensive

model for

SLA(T)s

Page 9: Sla management framework_telecommunication_services

Service

Aggregation

ScenarioCustomer(Bank Company)

End Users (Bank Customers)

Software

Business(Telco As A Service)

Infrastructure

Service AggregatorSLA

SLA

SLA

SLA

SLA

3 Party

3 PartyTelco Network Capabilities3 PartyTelco Network Capabilities

3 Party

Telco Network Capabilities provider

SaaS Provider

Page 10: Sla management framework_telecommunication_services

A Comprehensive

automatic SLA

management

framework

Page 11: Sla management framework_telecommunication_services

A new business

oportunity for

Telcos and

third party

developers

Page 12: Sla management framework_telecommunication_services

A chance to

integrate SLA

penalties in

services

charging