ana m. rios resume

AnaRios900NE12thAve.Apt.401,HallandaleFL33009

Phone:(954)871-8159Email:riosana5@gmail.com

Ateamplayercommittedtohardworkandgiftedwithsuperiorverbalandwrittencommunicationskills,Iexcelatleadershippositionsineventplanningandcustomerserviceroleswhereproblemsolvingandemployeemanagementarekeyaspectsofmyjobdescription.Neveronetoshyawayfromachallenge,Iameagertodemonstratemyuniqueskillsettoprospectiveemployersacrosstheeventplanning,salesandhospitalityspectrum.Wellversedinsocialmediaandmarketingtechnology,withaudio,video,graphicdesignandwebcontentmanagementexperience,Iamreadyto

embracethenextstepinmycareer.

ProfessionalExperience July.2015-CurrentAdministrative/EventCoordinator,ImplantSeminars–Miami,FL

• Managehigh-volumeinboundandoutboundinquiriesfromdentistsandoralsurgeonsregardingtheircontinuingeducationneedsandinstitutionalcredentialing

• Coordinatein-stateandout-of-statelectures,coursesandsymposiawhileaddressingandresolvingcurriculumorevent-planning-relateddiscrepancies

• Ensurecourse-relatedmaterials(textbooks,notes,workshopmodels,andcadaverspecimens)areproperlycataloguedforshippingandthatsurgicalequipmenthasbeensenttoproperdecontaminationsites

Feb.2013-July2015AssistantManager,PediatricEyeAssociates–PembrokePines,FL

• Managedmultipleofficelocations;supportedpracticegrowthbyimplementinginternalandexternalmarketingstrategies

• Interviewed,hired,trainedandhelpedorientnewstaff;oversightoffrontandbackoffice;coordinatestaffvacationsandabsencestoensurepropercoverage

• Oversawinsuranceappeals,paymentsandchargedpostingandcollections;insuranceverifications,authorizations,precertificationmanagement;batchreconciliationandbankdeposit

2012-2014PersonalConcierge,TrumpTowers/SLSBoucherBrothers–SunnyIsles,FL

• Responsibleformeetingandgreetingguestsat4-starhotel;managedallcommunicationswithvisitorstohighermanagement;madeappointmentsthroughhotelconciergesystem

• Assistedguestswithloungechairs;tookfoodanddrinkorders;collect/inputpaymentsforloungesandcabanas 2011-2012

Greeter/Hostess,AcqualinaResort&Spa–SunnyIsles,FL• Greetedallguestsandresidentsinapleasantandprofessionalmanner;providedvisitorswith

directionalassistance;providedallinformationregardingthehotelanditsrespectedareas• Bookedhotelanddinnerreservationsonbehalfofguests;assistedinfacilitatingspecialrequests

EducationPre-LicensingCAMcourse-GoldCoastSchools June2016BachelorofArtsandSciences–FloridaInternationalUniversity,Miami,FL May2015Major–InternationalRelationsAssociateofArts Dec.2010BrowardCollege–Davie,FLLanguages

English,Spanish(bilingual)