Name: Vivian Haynes Interpreter São Paulo, Brazil

Contact Information:

Avenida Santo Amaro, 791 apto. 32 04505-001 – Vila Nova Conceição São Paulo/SP - Brazil vivian@interpretesprofissionais.com.br Home Phone: (55 -11) 5561-0915 Office Phone: (55 -11) 5507-4746 Mobile phone: (55 -11) - 99934-4647 (55-11) 99124-9767

Work Experience INTERPRETER (1992 – present date) In-house interpreter and translator for Amway do Brasil and Amway Corporation (Ada, Michigan, US) for 8 years. Free lance interpreter after leaving Amway having worked for Swatch do Brasil, IBM, Oracle, Unicamp, USP, Michael Schumacher, Fundação Getúlio Vargas, Telefonica, Unidade de Eventos, Bay Area Credit (San Jose, CA), Paul King Enterprises (UK), Nutrilite Corporation (US), Bearing Point, Stryker, Coca-Cola, Cargill, Bayer and Visa among others.

Able to interpret in the mode (simultaneous and consecutive) required by the setting and provide accurate renditions of informal, formal, and highly formal discourse. Conveys the meaning of the speaker faithfully and accurately, including all details and nuances, reflecting the style, register, and cultural context of the source language, without omissions, additions or embellishments. Demonstrates superior command of the skills required for interpretation, including mastery of both working languages and their cultural context, and wide-ranging expertise in specialized fields. Outstanding delivery, with pleasant voice quality and without

hesitations, unnecessary repetitions, and corrections. Exemplifies the highest standards of professional conduct and ethics.

POINTER SOLUTIONS (DIRECTOR) August 1999 – 2012 Implementation of e-commerce and interactive marketing plans for websites. Development and maintenance of strategic partnerships with regional portals, content providers and virtual malls. Web marketing and business development, adaption and regionalization of web content to facilitate operations in a Latin American environment. Responsible for growth of dot.com multilingual internet sites and web strategy. Responsible for running all e-commerce operations including business development, supervision and planning. Development of e-commerce seminars, promotional demos and exhibitions. Advising on new e-commerce products and the maximisation of earning potential. Web graphics and design. AMWAY DO BRASIL - BUSINESS MANAGER FOR LATIN AMERICA (l992 to l999) Responsible for marketing, sponsorships, training strategy and special events in Latin America. Administration of the Amway business for different lines of sponsorship. Deep extensive knowledge of direct selling and the multi-level marketing business. Implementation of training programs in Latin America for continued improvement in product and sales effectiveness. Responsible for all major company events (conventions, workshops, seminars, product launches, congresses, shows) in Latin America and overseas with a budget of US$ 3M. Worked closely with Disney Resorts, planned, organized, supervised and financially controlled events of over 2.000 participants in the US and South America. Budget control and negotiation of transportation, venues, audio-visual support and product exhibitions. Travel all major markets developing professional relationships with new and existing distributors. Responsible for company sponsorships, image and reputation campaigns resulting in a 15/20% increase in sales activities after these events. Consecutive and simultaneous interpreting (8 years) for foreign speakers at all company events both in Brazil and the US. Personal interpreter for D. Lila Covas during her visit to Michigan and Shaquille O’Neil while visiting S Paulo. MC at company events and public speaker to large audiences. Good presentation skills. Travelled throughout Latin America and the US for business development and participation in trade shows and conventions. GEAGÁ CORPORATION – COMMERCIAL AND SALES MANAGER FOR BRAZIL (l982 to l992) In charge of sales, product positioning strategies, marketing campaigns, customer pricing, purchasing, costs, forecasts and promotional programs for a chain or seven rug and carpet retail and wholesale stores in Brazil.

Negotiated and managed contract terms, pricing and promotional support from suppliers. Selected and recommended future product offerings based on extensive market research. Created and conducted training programs and materials for sales and customer services. Carried out special consumer promotion plans that increased gross sales by 25%. Coordinated sales people. Organized marketing and publicity for the group in newspapers, magazines, TV and radio; participation of the company in national exhibitions. Implemented a handicraft division with 200 craftsmen. New product development, targeting needs of the public. THE BRITISH COUNCIL – FUNCTIONAL ASSISTANT (l981 to l982) In charge of cultural events, art exhibitions, concerts, choirs, theatre presentations, ballets and stage plays. Film and video library organization. Responsible for scholarships for Brazilian students wishing to study in Great Britain. UNISYS DO BRASIL – LATIN AMERICAN AUDITING DEPARTMENT ASSISTANT (1978 to 1981) Asisstant for the Latin American Auditing Department; organized travel, translations and interpreting, general correspondence, congresses, fairs and external courses.

Education Post Graduate course in Internet Design Applications – Universidade São Francisco/SP Bachelor in Psychology – Pontifícia Universidade Católica de São Paulo Bachelor in Geography – University of São Paulo Finishing school (Pensionnat Surval) in Montreux, Switzerland Dante Alighieri school in São Paulo

Languages Fluent in English (University of Cambridge, UK Proficiency), Portuguese, Spanish and French (Examen de Nancy III, Alliance Française). Competent in Danish and Italian.

Technical/Computer Skills MS Office); Adobe Photoshop; HTML; Corel, Video editing.

Summary I am able to bring energy, enthusiasm and hard dedicated work to any company that can use my language skills as well as my extensive management and business experience. Born in Denmark, Danish and Brazilian citizenship. Interests: travel, swimming, music and computers. List of recent clients for interpreting services: Active Brasil – Software, Consultoria e Treinamento AgCert do Brasil Soluções Ambientais Ltda.

Amway Corporation (Ada, Michigan, USA) Amway do Brasil Ltda (São Paulo, Brazil) Arbitration in New York working as court interpreter for Adriano Ometto versus Abengoa (Arbitrator: David Rivkin) Bacardi-Martini do Brasil Indústria e Comércio Bayer do Brasil Bearing Point Citrix Systems Inc. Congregation of the Good Shepherd Sisters - Rome Conquista Turismo Eaton Brasil Fundação Getúlio Vargas Gtech HQ do Brasil Administração de Bens e Serviços IBM do Brasil (São Paulo) Incentive House Instituto de Ciências Náuticas do Rio de Janeiro Jack Daniels Jay Links Jerky Beef Inc. Nalco Brasil Ltda. Nutrilite Corporation (California, USA) OAB - São Paulo Pier One Cruises (São Paulo, Brazil) Potain – Manitowoc Crane Group SAS Sell-Mac Máquinas e Equipamentos Ltda. Shaquille O'Neil (São Paulo)

Suzano Petroquímica Telefonica (São Paulo, Brazil) The Swatch Group (Switzerland) Unicamp – Campinas Unidade de Eventos (São Paulo, Brazil) Universidade Anhembi-Morumbi, São Paulo Videoverso Ateliê de Idéias Volkswagen Xavier, Bernardes, Bragança Sociedade de Advogados