JEAN R ADE 207 Locustwood Blvd

Elmont NY 11003Mobile Phone: (917) 341-3759

Jeanronaldade@aol.com

OBJECTIVE To obtain a position as specialized experience in the Field Service IT & POS

Technician industry that allows me to be dedicated and achieve high targets while providing excellent customer service.

WORK EXPERIENCE.

RETAIL SYSTEM ANALYST Sept. 2015 – Present

KWI | GREENVALE, NYManaging mobile POS, Epicor 5.x and 6.x POS, AJB's Integrated Payment Solution, point of sale systems such as IBM, JDA, SAP, Micros and mobile device management Air Watch Expertise with Windows OS, Apple IOS 6/7/8, SQL. Server VBscript, XML, Visual Basic, and .NET. Reading transaction logs, PLU files, and Polling data. Troubleshooting Pin pad device configuration and management such as VeriFone, Ingenico and Hypercom.

IT, NETWORKING & FIELD SERVICE TECHOct. 2014 – Oct. 2015

FAIRWAY MARKETS | NEW YORK, NY Troubleshoot Problems POS such as IBM, NCR, Dell, jujitsu and VeriFone. POS and IT

equipment including PC’s, LAN Hardware, WAN Hardware. Administering corporate applications which include Active Directory, Exchange, Lync and SharePoint. Experience with Local Area

Networks and LAN switches, VOIP/telephone system. Experience in install, configure, upgrade, patch, maintain and monitor all physical and virtual machines in the windows environment.

IT & FIELD SERVICE TECHNICIANNov 2011 – July 2014

TECH USA / AHOLD / MDI | New York Metro, NY Performs highly complex PC / Network Support installations, updates, and maintenance of new POS system. Troubleshoots, identifies, repairs and/or replaces faulty communication system components. IT equipment including PC’s, printers, UPS’s, Data Racks, LAN Hardware, WAN

Hardware and other peripherals, Linux / Microsoft Exchange, Access, Excel, Power Point, Word Introduction to Computer Software, PC System Network.

SOFTWARE & HARDWARE FIELD SERVICE TECHNICIANJuly 2008 – Nov 2011

TOLT SERVICE GROUP INC. | EATON, NJ Provide IT and troubleshooting and repair service for the Great Atlantic Pacific and Tea Company

Working on POS system such as IBM, NCR, Dell, jujitsu and VeriFone. Managing Printer, PC Network problems set-up login name and password for employer and troubleshooting.

Experience in install, configure, upgrade, patch, maintain and monitor all physical and remote PC.

FIELD SERVICE TECHNICIANAugust 2006 - July 2008

DRESSER WAYNE, DRESSER INC. | Clifton, NJ Working on valves, actuators, meters, switches, regulators, piping specialties, natural gas-fueled

engines, blowers and retail fuel dispensers and associated retail point of sale systems.Also certify in Nuclear, Ovation, ruby and Gilbarco Pumps.

TECHNICAL SUPPORT, HELP DESK, CALL CENTER, ACCOUNT SALE MANAGERSeptember 2005 - October 2008

MARKETSOURCE / EVO MERCHANTS SERVICES | State: NYWorking as a technical support agent, troubleshooting credit card machines over the phone with

customer. Troubleshoot Minor Problems, Install Operating Systems, Internal HardwareIntroduction to Computer Software, PC System Network, Programming, Logic, Design,

Information.

FIELD SERVICE TECHNICIANJune 2004 - August 2006

CABLEVISION / 180 CONNECTS / BAKERS INSTALLATION | State: NYEnergy and Utilities

Troubleshoot Minor Problems, Install Operating Systems, Internal Hardware cleaning, also I have minor knowledge Of Writing Programs. *Windows 95/98, 2000, ME, XP, Vista, Linux / Microsoft

Access, Excel, Power Point, Word Introduction to Computer Software, PC System Network, Programming, Logic, Design, and Information Systems

CUSTOMER SERVICE REP / TECHNICIANMay 2005 - November 2005

VERIZON WIRELESS / SOLECTRON Telecommunications Services

Sell products and services to prospective customers and meet monthly sales quotas. Evaluate wireless telecom needs and recommend products and services based on customer requirements.

Deliver sales presentations and demonstrations to maximize sales performance.

CERTIFICATION

A+, CTT+, Network+, SAP,

EDUCATION

9/2010 – PresentFrederick Community College | State: MD

Computer Repair Technology

1/2005 – 12/2005 SCI Stratford Career Institute | Washington, DC

Some college course

2/1998 – 6/2000 Newcomers H.S | State: NY

High School Diploma

REFERENCES WILL BE FURNISHED UPON REQUEST