guia da e-justiça

GUIA DA

e-JUSTIÇA

Maise-Justiça

MaisSimples

MaisEconómico

Maisno Futuro

e-Justiça:Projectos

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iGOV-GUIA | Guia da e-justiça

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10. Mais e-Justiça

18. Mais Simples

34. Mais económico

44. Mais no Futuro

54. e-Justiça: Projectos

06. Prefácio

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Guia da e-justiça | iGOV-GUIA

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56 eU cidadão58 Cartão de Cidadão60 Certidão Permanente do Registo Civil62 Procurações Online64 Linha Registos

66 eU e a Minha Família68 Nascer Cidadão70 Casamento Online72 Balcão Divórcio com Partilha74 Balcão das Heranças e Sucessões com Partilha

76 eU e a Minha casa78 Casa Pronta80 Predial Online82 Certidão Permanente do Registo Predial84 Depósito de Documento Particular Autenticado

86 eU e o Meu automóvel88 Documento Único Automóvel90 Automóvel Online92 Certidão Permanente do Registo Automóvel

94 eU e a Minha empresa96 Cartão da Empresa/Pessoa Colectiva

98 Empresa na Hora100 Sucursal na Hora102 Empresa Online104 Certidão Permanente do Registo Comercial106 IES – Informação Empresarial Simplificada108 Publicações Online110 SICAE – Sistema de Informação deClassificaçãodasActividades Económicas

112 eU e a Minha associação114 Associação na Hora

116 eU e as Minhas Marcas e Patentes118 Marca na Hora120 Marca Online122 Patente Online

124 eU e a Minha Justiça126 Portal da Justiça128 Hermes130 Leis da Justiça132 Julgados de Paz134 Centros de Arbitragem136 Sistema de Mediação Familiar138 Sistema de Mediação Laboral140 Sistema de Mediação Penal

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O propósito desta publicação é prático: divulgar o já longo rol de serviços electrónicos disponíveis no mundo da Justiça portuguesa.

Muitos ficarão surpreendidos, outros dirão que a lista pode ser alongada (no que acertarão!), mas faço votos de que ninguém dê por mal empregue o tempo que dedi-que à leitura deste pequeno guia. Para os desejosos de informação adicional e em profundidade, aconselho a visita à versão electrónica do guia, onde as ferramentas multimédia permitem percursos apoiados pelo som e imagem, ampliando a oferta de pistas para descobrir o que está feito e o que falta fazer.Tratando-se de um sector com muitas

componentes, houve a preocupação de não deixar nenhuma de fora e, também, de se-parar águas. Prova a experiência que mudar de repente o mundo dos registos é possível, mas seria milagre conseguir fazer o mesmo no diversificado continente dos tribunais, razão pela qual os esforços em curso têm o mérito de ir no rumo certo, com terra à vista já em muitos casos, mas com consciência da longa rota a percorrer.Essa rota, para quem queira conhecê-la, foi apresentada aos cidadãos no Programa com que o PS se apresentou às eleições de Setembro de 2009, hoje Programa do XVIII Governo. Não poderiam ser mais precisos e inequívocos os compromissos que assumi-mos em matéria de política de Justiça. Na formulação densificada aprovada na lei das Grandes Opções do Plano 2010-2013,

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Guia da e-JustiçaPor José Magalhães

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«a promoção de uma Justiça mais simples e desburocratizada, mais célere, acessível e transparente, é um objectivo central na pre-sente legislatura. Este desígnio será prosse-guido através da melhoria da organização, funcionamento e gestão dos tribunais, alterando os procedimentos, eliminando trâ-mites, intervenções e passos burocráticos desnecessários. A utilização sistemática no sector da Justiça das tecnologias de informa-ção e comunicação e o incentivo ao recurso a vias alternativas de resolução de conflitos, serão também promovidas. Estas reformas visam uma maior eficácia na investigação e punição do crime e da corrupção, uma maior proximidade aos cidadãos e a redução dos custos de contexto das empresas».Feito o enunciado das metas gerais, assumem-se de forma pormenorizada e concreta, compromissos quanto à forma de atingir os objectivos propostos. Quem quiser, como é direito de cidadania, apurar o que está a ser executado encontrará, com não surpreendente frequência, alusões a projectos tecnológicos. Foi graças a eles que nasceram e estão a ser ampliados os servi-ços electrónicos de que este guia dá conta. Essa visão estratégica sobre o papel das tecnologias é hoje consensual, mas nem sempre teve execução à altura dos propó-sitos e dotações orçamentais concordantes com a grandeza das metas fixadas. Entre 2005 e 2009, operou-se uma viragem histórica no sentido de acabar com essa discrepância, o que permite agora aprofun-dar e afinar, sem ter de começar de novo ou mudar de rumo. O rumo não pode ser mais claro (e exigente!):

“Para aumentar o contributo da Justiça na eficácia dos serviços, na proximidade aos cidadãos e às empresas e na redução dos custos de contexto, o Governo conferirá mais coerência e celeridade ao plano global de informatização integral dos registos e notariado, de forma a concretizar o acesso universal e tendencialmente gratuito aos registos públicos, através da Internet. Disponibilizará também novas ferramentas aplicacionais via Web aos profissionais, com vista à partilha e acesso à informação em parceria com os operadores judiciários, entidades e organismos do sector e promo-verá o incrementar da utilização de registos online, designadamente no que respeita aos que utilizem o cartão de cidadão e amplian-do as funcionalidades do Portal da Justiça na Internet. Serão também opções para a legislatura a criação da certidão permanente de registo civil, a simplificação dos mecanismos que permitem a inscrição oficiosa das Empresas na Hora, Empresas online, Associação na Hora e Sucursal na Hora nos serviços de fi-nanças e da segurança social e a implemen-tação da Informação Predial simplificada.O Governo promoverá medidas que visem permitir a realização de novos actos de registo comercial e civil online e pedidos de certidão de registo por diversas vias, e prosseguirá o esforço de modernização da rede de balcões de registos, através do Balcão Único de Registos, e sua coerência com a rede de Lojas do Cidadão de Segunda Geração.No decorrer da legislatura, o Governo efectuará planos para uma nova geração de

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serviços de registo mais próximos do local onde o cidadão ou a empresa praticam um acto respeitante à sua vida, aumentará a rede de espaços de atendimento integrado com horário de funcionamento alargado e continuará o trabalho conducente à criação de uma Marca e de uma patente lusófona”.Os leitores deste Guia poderão verificar de que forma estes objectivos estão a ser concretizados. Mas não ficará sem resposta quando a sua atenção se voltar para o mun-do dos tribunais. Também aí os compromis-sos são claros e precisos:“O Governo mantém a sua prioridade na política de Justiça e orientará a sua acção no sentido de prosseguir continuamente os esforços para fornecer um serviço público de Justiça que respeite os direitos humanos, mais próximo do cidadão, acessível a todos, mais célere e mais transparente, com mais vias alternativas de resolução de conflitos e mais eficaz na investigação e punição dos crimes.O Governo dará especial importância ao contributo da Justiça para a promoção do desenvolvimento económico, criando condi-ções para a segurança jurídica, a confiança e a captação de investimento interno e externo”.A via preconizada para atingir esses ob-jectivos não é o recurso taumatúrgico a avalanches legislativas. Essa era a convic-ção dominante na década de 80 e 90, com resultados limitados quando não contrapro-ducentes. Sublinham as GOP’s, para que não haja dúvidas, que a via a utilizar deve ser outra:“A melhoria da qualidade será obtida prioritariamente através da simplificação e

reengenharia de processos e da utilização sistemática no sector da Justiça das tec-nologias de informação e comunicação do século XXI e da avaliação sistematizada dos vários regimes jurídicos que se encontram a implementar promovendo-se os necessários e pontuais acertos à legislação em vigor”.Donde a precisa enumeração das prioridades:“Visando o desenvolvimento do Programa de Governo e assumindo como prioridade a melhoria do serviço público de Justiça, são definidas como prioritárias as seguintes áre-as de política a concretizar prioritariamente:■ Promoção da simplificação, celeridade,

e transparência do serviço público de Justiça;

■ Reforço da eficácia na prevenção, na investigação e na punição do crime;

■ Promoção da qualificação da justiça, me-lhorando a organização, funcionamento e gestão dos tribunais:

■ Promoção da redução de custos de contextos nos registos e na proprieda-de industrial, no sentido de aumentar o contributo da Justiça para a eficiência da economia, promovendo a proximidade aos cidadãos e às empresas e a redução dos custos de contexto”.

Para atingir esses objectivos o Governo vai:■ “iniciar a alteração dos procedimentos

nos tribunais, eliminando trâmites, inter-venções e passos burocráticos desneces-sários que, em articulação com a adopção de medidas de descongestionamento, permitirá reduzir os prazos de decisão dos processos.

■ promover, faseadamente, novas formas

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de organização das tarefas nos processos, de forma a concentrar a actividade do juiz na fase do julgamento e decisão.

■ iniciar os procedimentos adequados tendentes a construir um novo paradigma do processo baseado na desmateriali-zação e no registo integral de imagem e de voz, na oralidade, na simplicidade, nomeadamente através da promoção do uso de comunicações de banda larga para permitir a prestação de depoimentos em tribunal, e da introdução nas audiências de sistemas de registo em áudio e vídeo”.

A simplificação e celeridade será também apoiada pelo lançamento da Rede da Justiça de nova geração, baseada em fibra óptica, dotada de alto débito e elevada segurança e pela reformulação do CITIUS, com a parti-cipação de todas as entidades utilizadoras, para que assegure operacionalidade refor-çada e passe a disponibilizar novos serviços e funcionalidades. Visa-se o alargamento do processo electrónico aos tribunais supe-riores e a novas formas de processo, bem como impulsionar a simplificação dos pro-cessos de cobrança de dívidas, com especial incidência na aplicação das injunções em matéria de acção executiva e implementar o novo regime de inventário, com recurso às novas tecnologias, com a prática de actos por via electrónica, tornando o processo mais fácil e célere para os cidadãos.Inevitavelmente, constitui prioridade ampliar o Portal da Justiça, agregador dos serviços e da informação indispensável aos cidadãos, com recurso a novas ferramentas interactivas e aos meios tecnológicos da web2.0, articulando-o com a melhoria do

acesso ao direito e do apoio judiciário.As inovações programadas incluem ainda:■ O reforço dos meios tecnológicos e infor-

macionais da investigação criminal dotan-do o Ministério Público de uma Aplicação para Gestão do Inquérito-Crime (AGIS) e de plataformas colaborativas com órgãos de polícia criminal;

■ A conclusão do processo de entrada em funcionamento da Base de Dados de Perfis de ADN, conectando-a às outras bases de dados europeias para reforçar o combate à criminalidade organizada e transfronteiriça.

■ A activação do SIIC (Sistema Integrado de Informação Criminal) e o cumprimento da legislação sobre intercâmbio de dados e informações de natureza criminal entre as autoridades dos Estados Membros da União Europeia, modernizando os gabine-tes Sirene, Interpol e Europol.

Escaparia aos propósitos deste Guia dar informação completa sobre todas as compo-nentes do Plano Tecnológico da Justiça (que terá na altura própria edição apropriada) e seria vitupério exarar autoelogio ao que já foi feito ou está em curso. Não cometerei, contudo, a injustiça grave que seria não assinalar, com gratidão, o enorme respeito e admiração que é devido aos homens e mulheres que no dia a dia se batem para que sejam cumpridas as ambiciosas metas que a Constituição fixou a quem administra a Justiça em nome do povo. O Guia ilustra, afinal, o que fazem e dá aos cidadãos uma ferramenta útil para beneficiarem do que há e desejarem mais e melhor, como é seu direito.

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Uma vasta panóplia de projectos de modernização veio revolucionar o sector da Justiça em Portugal. Serviços online, balcões únicos, integração, tudo em nome da simplificação da vida dos cidadãos e empresas.E a mudança continua.

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Está em curso uma das maisimportantes «revoluções»na modernização das relações entre os cidadãos e o Estado. Nascea justiça moderna em Portugal:a justiça electrónica portuguesa.

Uma Justiça simples, moderna e eficaz. Este é o grande objectivo traçado pelo Programa do Governo para o sector de Justiça, apostando a fundo na modernização do relacionamento dos vários serviços tutelados pelo Minis-tério da Justiça (MJ) com os cidadãos e as empresas.Não menor desafio é o da simplificação dos serviços de Justiça, procurando dotar os funcionários dos organismos a seu cargo de mecanismos e ferramentas que permitis-sem tornar o seu trabalho, e consequen-temente a vida dos cidadãos e empresas, mais facilitada.Uma boa prova dessa aposta foi o projecto «Desmaterialização, eliminação e simpli-

ficação de actos e processos na Justiça», que visou a melhoria do atendimento a cidadãos e empresas, eliminando os actos e procedimentos considerados redundantes e dotando os tribunais, os juízes, os magis-trados do Ministério Púbico, os advogados e demais intervenientes nesta área, de fer-ramentas tecnológicas capazes de acelerar essa mudança, que se adivinhava urgente e prioritária.Abrangendo, não só a desmaterialização e simplificação de processos e a eliminação de actos e procedimentos na Justiça, mas também os serviços de Registo e Notaria-do, este projecto norteou-se, desde o início, pela necessidade de redução dos prazos dos actos, combinando as medidas de reorganização com inovações tecnológicas profundas.Para que a simplificação fosse possível, foi necessário desburocratizar alguns actos que levavam a perdas de tempo, tanto para os cidadãos como para as empresas,

Rumo à justiça Electrónica

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nomeadamente, no que respeita aos registos civil, predial e comercial, sendo possível, hoje em dia, efectuar, do princípio ao fim, vários actos, apenas por via electrónica.

informatizar para simplificarA importância da informatização do sector da Justiça e os passos dados nesse sentido permitiram que hoje se possa falar numa «revolução» em várias áreas deste sector, entre elas os serviços de Registos. A prestação de serviços de registo através da Internet e a existência de balcões únicos que abrangem, tanto áreas direccionadas para os cidadãos, como para as empresas, e alguns que prestam serviços mistos são hoje uma realidade insofismável.A informatização de todas as conserva-tórias do país, que ocorreu entre 2005 e 2007, foi o primeiro passo desta trans-formação. Sem uma rede informática e registos informatizados que permitissem o acesso aos dados em tempo real, não tinha sido possível a criação de serviços online e a realização de vários actos de registo relacionados com um determinado processo, num só balcão ou online. Em Abril de 2005, teve início a massificação da

informatização das conservatórias. Apenas 100 das 972 existentes no país estavam informatizadas. Em Julho de 2007, já todo o processo, que envolveu o Instituto dos Re-gistos e do Notariado (IRN) e o Instituto das Tecnologias de Informação na Justiça (ITIJ), estava concluído, podendo ser alargado e aprofundado.

Empresa na Hora iniciou «revolução»O lançamento da «Empresa na Hora» (2005), balcão onde é possível criar uma empresa, em menos de uma hora e sem deslocações, foi o primeiro passo deste processo de modernização e desburocra-tização, que teve por base as Tecnologias de Informação e Comunicação (TIC) e que permitiu a ligação entre os vários serviços públicos implicados na criação, licencia-mento e registo das empresas.Ainda nesse ano, surgiu o Documento Único Automóvel (DUA), um serviço também prestado em balcão único, que permite, num único local, obter o «certificado de matrícula» e tratar de todos os registos relacionados com veículos automóveis, substituindo os antigos «livretes», em que se registavam as

Foi conseguida a massificaçãoda informatização dasconservatórias. apenas100 das 972 existentes no país estavam informatizadasem abril de 2005.

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características do automóvel, e os «títulos de registo de propriedade».Os actos associados ao registo comercial, ou seja, os que maiores implicações têm na vida das empresas, foram os primeiros a serem disponibilizados online. Em 2006, surgiu a «Empresa Online», serviço que permite constituir sociedades comerciais pela Internet, o «Registo Comercial Onli-ne», através do qual é possível solicitar a prática de actos de registo comercial via web e a «Certidão Permanente Electró-nica», permanentemente disponível e actualizada no site «Empresa Online» às empresas que aderirem ao serviço. Sempre que a certidão estiver online, nenhuma entidade pública ou privada pode exigir a sua versão em papel, ficando obrigada a consultar a versão digital.Ainda nesse ano, «nasceram» a «Proprie-dade Industrial Online», que permite a apresentação de todos os pedidos rela-cionados com marcas e patentes nacio-nais, através da Internet e a «Publicação Online dos Actos das Empresas», que veio substituir a publicitação dos actos da vida das empresas em Diário da República. Para complementar, foram criados os serviços «Marca na Hora», que permite a aquisição imediata de uma marca, associada à forma da sociedade, no processo de constituição de uma empresa na hora e «Marca Online», que possibilita o pedido de marcas nacio-nais e outros relacionados com a proprieda-de industrial, através da web.A desmaterialização de procedimentos, que agora são efectuados electronicamente, foi outra das medidas implementadas pelo

Ministério da Justiça. Assim, foram desma-terializados os actos de injunção, diversos actos e processos da Justiça e ainda outros no âmbito da investigação criminal.Todo este processo foi alavancado numa alteração do modelo de gestão dos tri-bunais e na modernização dos mesmos, principalmente no que toca à instalação de redes informáticas, de equipamento e de aplicações conducentes a melhorar o desempenho e o acesso dos vários interve-nientes no sistema judicial. Esse processo será elevado a novo patamar de qualidade e segurança graças ao projecto CITIUS PLUS e ao projecto AGIC, que visa dotar o Ministério Público com uma poderosa ferra-menta de desmaterialização do inquérito-crime e de relacionamento electrónico com os órgãos de polícia criminal. Desempenha importante papel o «Portal da Justiça» (lançado em 2006), com o objecti-vo principal de melhorar o relacionamento com os cidadãos e as empresas, e onde é possível encontrar variada informação sobre o sistema judicial português. Também assume papel relevante o projecto «Hermes», que veio reformular as estatísticas da Justiça, tendo por objectivo a recolha electrónica de dados estatísticos e a possibilidade de acesso via Internet à informação estatística relevante sobre a Justiça.

Nasce o Cartão de CidadãoA disponibilização de serviços online e de balcões únicos centrou-se mais nas ne-cessidades dos cidadãos, embora algumas destas medidas sejam transversais, abran-

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gendo também as empresas. Tem especial importância e implicações em múltiplos sectores o lançamento do «Car-tão de Cidadão», que veio substituir o anti-go Bilhete de Identidade e combina vários documentos num só: Bilhete de Identidade, Cartão de Contribuinte, da Segurança So-cial e do Serviço Nacional de Saúde. Concebido como um verdadeiro certifica-do de cidadania, o «Cartão de Cidadão»

é simultaneamente um documento físico e digital, identificando o cidadão, quer presencial quer electronicamente nos actos em que tal seja necessário.Destacam-se ainda projectos como:■ o «Automóvel Online», que permite o

registo da compra e venda de veículos através da Internet, lançado

em 2007 e desde então ampliado e alargado■ o balcão «Casa Pronta», que possibilita a

realização, num só local, dos vários actos relacionados com a compra e venda de imóveis, lançado em 2007 e desde então ampliado e alargado

■ o «Balcão das Heranças», que permite

a realização, num único local, de três procedimentos relacionados com as heranças: a habilitação de herdeiros (com ou sem registos), a habilitação de herdeiros com partilha e registos e a partilha hereditária e registos

■ o «Balcão do Divórcio com Partilha», onde é possível tratar de procedimentos relacionados com a partilha do património comum, em casos de divórcio

■ o serviço «Nascer Cidadão», que permite o registo de recém-nascidos nas unidades de saúde onde ocorre o nascimento

■ o serviço «Patente Online», que veio permitir efectuar online todos os pedidos de patentes e modelos de utilidade nacionais

■ o balcão «Associação na Hora», que permite aos cidadãos criarem associações num único posto de atendimento.■ o serviço «Sucursal na Hora», que

funciona nos mesmos moldes do «Empresa na Hora», mas que se destina às empresas estrangeiras que se queiram implantar em Portugal.

O processo de modernização e de desbu-rocratização dos serviços de Registo levou à criação, até Julho de 2010, de 22 balcões únicos, no âmbito do projecto Regius, onde se incluem os balcões «Empresa na Hora», «Heranças», «Divórcio com Partilha», «Documento Único Automóvel (DUA)», «As-sociação na Hora» e «Nascer Cidadão».O nascimento de um tão elevado e diversi-ficado número de balcões foi possível gra-ças à supressão da competência territorial

O Cartão de Cidadão estáem fase de expansão, com mais de 3,5 milhões de titularese interessantes parcerias para promover o uso das suas funcionalidades avançadas.

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das conservatórias e à criação de uma rede informática que liga os serviços de registos, para que haja uma comunicação entre todos, sendo desnecessário aos cidadãos e às empresas perderem tempo com des-locações e com o pedido de informações e certidões que podem ser, actualmente, acedidas directamente pelos serviços.Essa infra-estrutura foi uma preciosa ajuda para a criação, em 2009, do «Registo Pre-dial Online», serviço destinado a cidadãos e empresas, que passam a poder promover actos do registo predial através da Internet, e do «Registo Civil Online», que, numa primeira fase, passou a disponibilizar a

instauração do processo de casamento (ci-vil ou religioso), via web, e que tem como objectivo máximo simplificar e desburocra-tizar o acesso dos cidadãos aos serviços de registo civil.A criação de tantos e novos serviços, com especial ênfase para os serviços online, e a simplificação de vários procedimentos relacionados com os actos de registo e no-

tariais levou a que o Instituto dos Registos e do Notariado (IRN) sentisse necessidade de criar linhas de apoio especificas para cada uma destas áreas. Após algum tempo, foi decidido simplificar o contacto com os cidadãos e as empresas, criando um contact center único. Sob o lema «Todos os registos, um único número» nasceu e está em expansão a «Linha Registos».

a caminho da justiça ElectrónicaO projecto Justiça Electrónica materiali-zou-se na disponibilização de aplicações informáticas adaptadas às necessidades dos juízes, do Ministério Público, dos mandatários e das secretarias, o que levou à introdução de novos procedimentos de trabalho e à eliminação de rotinas e de actos desnecessários. Foram criados certificados digitais e car-tões de assinatura digital qualificada, que foram distribuídos a mais de 95 por cento dos magistrados de 1ª instância ainda an-tes de 2009, visando garantir a segurança e a inviolabilidade dos actos praticados nos processos judiciais.Todo este processo levou a que, a 5 de Janeiro de 2009, o fluxo processual dos tribunais cíveis e de família estivesse integralmente coberto por aplicações informáticas, que são utilizadas por todos os intervenientes nos processos (juízes, advogados, Ministério Público, oficiais de justiça e solicitadores). Consumou-se assim a primeira fase do lançamento do «pro-cesso electrónico» na justiça cível, mais transparente, mais célere e que levou a

O lançamento da «Empresa na Hora», balcão onde é possível criar uma empresa, em menos de uma hora e sem deslocações, foi o primeiro passo deste processo de modernização e desburocratização, que teve por base as tecnologias de informação e Comunicação (tiC)

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uma redução significativa da circulação de papel pelos tribunais. Esta medida levou a que, até ao final de Junho de 2010, mais de 3.117.876 peças processuais tenham sido entregues através do CITIUS, sendo que, em Dezembro de 2009, 86 por cento de todas as acções e procedimentos iniciaram-se via CITIUS.

Em prol do CidadãoAté 2010, foram criados 17 novos serviços online destinados directamente a cidadãos e empresas. Entre os mais emblemáticos, destaca-se a constituição de empresas online, a promoção dos actos de regis-to comercial via Internet, a publicação online dos actos da vida das empresas, a obtenção da «Certidão Permanente Electrónica», a criação da «Informação Empresarial Simplificada», a «Marca na Hora», o registo de marcas e patentes e o registo de compra e venda de automóvel, via Internet, entre muitos outros.Esta criação de serviços e de balcões é hoje reconhecida pelos cidadãos e pelas empresas como uma mais-valia, sendo que a sua utilização é bastante frequente. Mas este reconhecimento também tem surgido a nível internacional, nomeada-mente das instâncias comunitárias. A «Empresa na Hora» levou mesmo a que Portugal fosse considerado «top reformer» pelo Banco Mundial, tendo também obtido da Comissão Europeia o primeiro prémio no que se refere à «redução da burocra-cia».A facilitação dos contactos com as enti-dades públicas tuteladas pelo Ministério

da Justiça e a celeridade dos processos foi e continua a ser o objectivo essencial do esforço em curso.

Revolução para continuarA mudança contínua no sector dos ser-viços prestados pela Justiça a cidadãos e empresas tem conhecido novo fôlego ao longo de 2010. Prova disso foi o lançamento da «Certidão Predial Permanente Online», acessível através do sítio «Predial Online» e que permite o acesso ao registo predial descritivo relativo a prédios, através de certidão permanente.Prova disso foi também o alargamento do leque de serviços disponibilizados pelos bal-cões «Casa Pronta», que passaram a poder efectuar os actos de transmissão, oneração e registo de prédios por doação ou permuta. E ainda a criação da «Certidão Permanente do Registo Civil», que permite o acesso pela Internet à informação actualizada do as-sento de nascimento. Ou o alargamento do CITIUS aos Tribunais de Execução de Penas e a extensão dos serviços «Casa Pronta», «Automóvel Online» e «Documento Único Automóvel» aos cidadãos de todo o país.Prova disso foi também a assinatura do protocolo para o lançamento do CIMACE – «Centro de Informação, Mediação e Arbi-tragem do Comércio Electrónico» -, em par-ceria com variadas associações nacionais e que visa acelerar a resolução de litígios emanados das relações de comércio entre fornecedores e consumidores via Internet. A «revolução» na Justiça é para continuar e os próximos tempos trarão desenvolvimentos tão úteis como inovadores.

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A torrente de entraves burocráticos nas várias facetas da vida dos cidadãos e empresas é hoje um mero facto histórico. As medidas na área da e-Justiça vierammodificar permanentemente o modo de relacionamento com o Estado. Nada é agora como dantes.

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Os novos serviços de e-Justiça vieram simplificar, sobremaneira, a vida dos cidadãos, nas suas mais variadas facetas. Da família à compra de casa ou carro,do registo à constituiçãode empresas ou associações, nada é hoje como dantes…

eU CidadãoOs momentos mais felizes da vida de um cidadão de uma cidadã ou de um casal tornavam-se muitas vezes sombrios, sempre que a felicidade envolvia o relacionamento com o Estado. Por exemplo, a emoção e felicidade de mudar de casa transformava-se geralmente numa grande dor de cabeça na hora de tratar da alteração de morada nos vários documentos de identificação. O tempo perdido em filas de espera e no preenchimento de formulários multiplicava-se pelos balcões de diversos serviços públicos.Com o «Cartão de Cidadão» tudo mudou…

Uma nova forma de cidadaniaCombinar os vários meios de identificação num único cartão, aumentando simultaneamente os níveis de segurança e confidencialidade dos dados foi o grande desafio do novo documento lançado há três anos pelo Executivo e que marcou

Uma vida mais simples

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o processo de modernização de serviços prestados ao cidadão.Nascia o «Cartão de Cidadão» e com ele uma nova dinâmica de simplificação e desmaterialização dos processos administrativos. Combinando Bilhete de Identidade, Cartão de Contribuinte, Cartão da Segurança Social e Cartão do Serviço Nacional de Saúde num só

documento, o «Cartão de Cidadão» marcou, sobremaneira, as políticas de modernização da Administração Pública.Constituindo, simultaneamente, um documento físico e digital, uma vez que identifica o cidadão, quer presencial, quer electronicamente, o «Cartão de Cidadão» veio trazer uma nova dinâmica ao processo de desmaterialização, uma vez que possibilita a identificação sempre que o cidadão utiliza serviços electrónicos ou tem necessidade de autenticar documentos digitais, através de assinatura electrónica.As suas funcionalidades facilitam a

interacção multi-canal com as diferentes entidades públicas e privadas, onde quer que o cidadão se encontre ou seja qual for o meio de comunicação a que recorre. O «Cartão de Cidadão» veio ainda fomentar a utilização de serviços electrónicos, contribuindo para ajustar os serviços públicos à medida das necessidades de cada cidadão, da sua disponibilidade e da forma de acesso que mais lhe convém, seja o balcão tradicional, o telefone, o telemóvel ou a Internet.Mas, embora tenha constituído um marco histórico na modernização administrativa, o «Cartão de Cidadão» não foi o único projecto desenvolvido a pensar na facilitação da vida dos cidadãos. O lançamento do serviço «Procurações Online» veio permitir saber, a tempo e horas, quem representa quem, evitando que os cidadãos sejam lesados. O registo deve ser efectuado no site «Procurações Online» pelas entidades a quem as procurações são outorgadas, no próprio dia ou no dia útil seguinte em que a procuração é outorgada.A proliferação de serviços online levou ainda à necessidade da criação de um número único de atendimento aos cidadãos. Assim, através do número 707 22 11 20, qualquer cidadão pode hoje tirar quaisquer dúvidas sobre questões relacionadas com os serviços «Automóvel Online», «Casa Pronta», «Casamento Online», «Cartão de Cidadão», «Cartão da Empresa», «Comercial Online», «Empresa na Hora» e «Predial Online». Denominado «Linha Registos», este serviço

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de atendimento telefónico do Instituto dos Registos e do Notariado (IRN) trata também das questões relacionadas com a nacionalidade, tendo passado, a partir de Março de 2010, a fazer o agendamento do pedido de «Cartão de Cidadão», seja via telefone, seja através de correio electrónico.Outra das grandes novidades no que se refere a serviços ao cidadão foi a disponibilização da «Certidão Permanente do Registo Civil». Através deste serviço,

lançado no início de 2010, o cidadão deixou de ter de se deslocar ao IRN para a emissão do documento, bastando alguns «clics» no portal «Civil Online». A certidão passou a ser um código, que o cidadão entrega a quem necessitar de aceder à sua informação civil.

eU e a Minha FamíliaO nascimento de um filho é um dos marcos mais importantes na vida de qualquer casal. É uma altura de esperança e de grandes emoções, onde a vida a dois assume outra dimensão e sofre mudanças assinaláveis. Mas no meio de todo este «turbilhão» emocional, ainda era necessária a deslocação física dos progenitores à respectiva conservatória, aguardando na fila a sua vez, para fazer o registo do novo elemento do agregado familiar. O novo serviço «Nascer Cidadão» veio eliminar essa tarefa incómoda …

Nascimento mais simplificadoSimplificar o processo de registo de nascimento, deixando de ser necessárias deslocações às conservatórias do Registo Civil foi o objectivo do desenvolvimento do projecto «Nascer Cidadão». Com a informatização dos serviços e a instalação de postos do Registo Civil nas unidades de saúde, passou a ser possível ter acesso imediato à certidão de nascimento, ficando esta acessível em qualquer conservatória do país, o que torna o atendimento mais eficaz e mais célere.A grande vantagem é poupar aos novos pais deslocações redundantes, com os

eM NúMerOs

3.500.000Desde 2007 e até Maio de 2010, foram emitidos quase três milhões e quinhentos mil «Cartões de Cidadão».

siMpliFiCaNDOiDeNtiFiCaçãO

O «Cartão de Cidadão» combina vários documentos num só: Bilhete de Identida-de, Cartão de Contribuinte, da Segurança Social e do Serviço Nacional de Saúde. Concebido como um verdadeiro certifica-do de cidadania, o «Cartão de Cidadão» é simultaneamente um documento físico e digital, identificando o cidadão quer presencial quer electronicamente nos actos em que tal seja necessário.

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consequentes ganhos em tempo e dinheiro. Além disso, o «Nascer Cidadão» veio também permitir um descongestionamento das próprias conservatórias e a libertação de funcionários para outras tarefas.O serviço abrange todas as crianças nascidas em Portugal, quer filhas de pais portugueses, quer de pais estrangeiros, possibilitando, ao mesmo tempo, obter indicações mais precisas acerca do número de nascimentos ocorridos no país, actualizando também o registo de nascimentos por unidade de saúde.Mas as novidades nos serviços familiares não se restringem aos mais novos. Outro dos momentos mais felizes na vida a dois também foi facilitado. O «Casamento Online» veio permitir instaurar, numa conservatória do Registo Civil, o processo destinado à verificação da sua capacidade matrimonial, a partir de casa ou de outro local com acesso à Internet. Para tal, basta ir ao portal «Civil Online», em www.civilonline.mj.pt, autenticar-se com o certificado do «Cartão de Cidadão» e preencher a informação solicitada quanto à identificação dos nubentes e do casamento. A outra parte – noivo ou noiva – recebe então no seu endereço de correio electrónico uma mensagem para confirmação da informação. Dado o «sim» electrónico, basta proceder ao pagamento para que o processo dê início na conservatória escolhida pelo feliz casal.Mas, como a vida não é feita apenas de momentos felizes, foram criados os balcões «Heranças e Sucessões com Partilha» e «Divórcios com Partilha», que

eM NúMerOs

199.000Desde Janeiro de 2009 e até Junho de 2010, foram registadas mais de 199 mil crianças nas unidades de saúde onde nasceram.

siMpliFiCaNDOregistO

O «Nascer Cidadão» funciona como se de um posto do Registo Civil se tratasse. Os pais da criança, antes de saírem da unidade de saúde, dirigem-se a este balcão de atendimento com a documentação necessária para o acto de registo, que é efectuado de imediato na aplicação informática do Instituto dos Registos e do Notariado. Assim, o assento de nascimento é efectuado de imediato e entregue o respectivo documento aos progenitores.

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vieram simplificar dois processos morosos e dolorosos na vida de qualquer família. Estes balcões vieram evitar deslocações sucessivas a diferentes serviços públicos, permitindo realizar, em balcão único de atendimento, diferentes actos de natureza notarial, registral e fiscal.

eU e a Minha CasaQuem casa, quer casa, reza o velho ditado popular. Mas a sabedoria do povo teimava em esbarrar num sem número de procedimentos, trâmites e deslocações que tornavam um acto tão simbólico numa dor de cabeça sem igual. Havia quem pensasse duas vezes ou mais antes de mudar de casa devido ao pesadelo processual que tinha pela frente. Mas, com a introdução do «Casa Pronta», tudo isso são águas passadas…

O fim de um pesadeloO balcão «Casa Pronta» veio pôr termo ao interminável rol de deslocações que antes eram exigidos a quem queria comprar, vender ou trocar de casa. O pedido e entrega de documentos que antes obrigavam a incontáveis perdas de tempo e dinheiro, é hoje efectuado num único local.O balcão «Casa Pronta» permite a realização de todos os procedimentos relacionados com a compra e venda de casa e está disseminado por todo o território nacional. Instalados nas conservatórias do Registo Predial, estes balcões permitem celebrar contratos, tanto quando há recurso ao crédito, como

quando tal não acontece.Além disso, possibilitam ainda pagar os impostos relacionados com a compra e venda de imóveis, pedir a isenção de pagamento do Imposto Municipal sobre Imóveis (IMI), solicitar a alteração da morada fiscal e inscrever ou actualizar o prédio urbano na matriz, deixando de ser necessário solicitar as plantas à Câmara Municipal.Outra das novidades introduzidas no sector de Justiça foi o serviço «Predial Online». Acessível na Internet, em www.predialonline.pt, este serviço online do Ministério da Justiça (MJ) veio permitir a cidadãos, empresas, advogados, câmaras de comércio e indústria, notários e solicitadores promover todos os actos de registo predial através da Internet, incluindo o pedido e consulta da «Certidão

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«berço» a outro dos serviços lançados pelo MJ, o «Depósito de Documento Particular Autenticado», que agora pode ser feito por via electrónica, permitindo ainda proceder ao depósito de consentimento do credor ao cancelamento do registo de hipoteca, quando não se pretenda pedir, de imediato, o registo do acto.

eU e o Meu automóvelUm carro novo é normalmente motivo de orgulho e contentamento para qualquer um, mesmo que seja em segunda ou terceira «mão». Mas este momento de felicidade era rapidamente tolhido pelas burocracias e deslocações que a transacção implicava. Já para não falar no tempo perdido antes de estrear o novo volante.O lançamento do «Automóvel Online» veio pôr travão a tanto entrave e acelerar todo o processo.

acelerar para o futuroCom o lançamento do «Automóvel Online», o registo de veículos através da Internet passou de ficção a realidade. Hoje, este serviço está acessível em todo o país e possibilita, entre outros, registar um automóvel novo, alterar o registo de um veículo usado e extinguir a reserva de propriedade.Qualquer das partes envolvidas no acto de Registo Automóvel pode assim efectuá-lo por via electrónica, com recurso aos certificados digitais existentes no «Cartão de Cidadão».O processo é simples e deve ser completado num prazo máximo de

Permanente do Registo Predial», outro dos serviços online que veio facilitar a vida dos cidadãos, possibilitando obter informação permanentemente actualizada sobre imóveis, com valor de certidão. Além disso, o «Predial Online» serviu de

eM NúMerOs

139.000Desde 2007 e até Junho de 2010, foram efectuados cerca de 139 mil procedimentos através do balcão «Casa Pronta»

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O balcão «Casa Pronta» permite a realização de todos os procedimentos relacionados com a compra e venda de casa. Instalados nas conservatórias do Registo Predial, estes balcões permitem celebrar contratos, tanto quando há recurso ao crédito, como quando tal não acontece. Possibilitam ainda pagar os impostos relacionados com a compra e venda de imóveis, pedir a isenção de pagamento do Imposto Municipal sobre Imóveis (IMI), solicitar a alteração da morada fiscal e inscrever ou actualizar o prédio urbano na matriz, deixando de ser necessário solicitar as plantas à Câmara Municipal.

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sessenta dias após o acto sujeito a registo. Basta aceder a www.automovelonline.mj.pt, preencher o formulário referente ao acto a realizar a enviá-lo por via electrónica, anexando os documentos necessários em formato digital. Por questões de segurança, estes documentos terão de ser assinados digitalmente.O serviço «Automóvel Online» permite ainda efectuar pedidos e consultas da «Certidão Permanente do Registo Automóvel», um documento que contém informação permanentemente actualizada sobre o veículo correspondente, permitindo aos cidadãos acederem a informação credível sobre esse automóvel. E para garantir a actualidade da informação, a certidão tem a validade de seis meses, período após o qual é necessário solicitar uma nova certidão.Todas estas alterações foram antecedidas de um outro serviço não menos importante: o «Documento Único Automóvel» (DUA). Materializado no certificado de matrícula, que veio substituir os antigos livrete e registo de propriedade, o DUA teve início com a criação de balcões e serviços únicos de atendimento. Hoje, este serviço permite a quem comprar carro novo ou precisar de substituir o livrete ou registo de propriedade, solicitar um certificado de matrícula que reúne toda a informação necessária sobre o veículo.

eU e a minha empresaEmpreender e criar empresas e com elas novos postos de trabalho e, consequentemente, riqueza para o

eM NúMerOs

500.000Em 2010, foram efectuados mais de 500 mil pedidos de registo automóvel através do «Automóvel Online»

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O «Automóvel Online», que já está a funcionar em todo o país, permite que qualquer uma das partes envolvidas num acto de Registo Automóvel possa efectuá-lo por via electrónica. O «Automóvel Online» permite ainda a realização de pedidos e consultas de «Certidão Permanente do Registo Automóvel».

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país é uma das mais nobres profissões. Mas quantas iniciativas de valor terão esbarrado na anterior panóplia de requisitos e procedimentos que abrir uma empresa implicava. Quantos bons negócios não se terão perdido na anterior teia burocrática exigida. O serviço «Empresa na Hora» veio mudar tudo e aumentar o número de boas ideias tornadas realidade.

em nome do empreendedorismoO serviço «Empresa na Hora» veio tornar possível a constituição de sociedades num único balcão e de forma imediata, em pouco mais de meia hora. Veio dispensar a obtenção prévia do certificado de admissibilidade da firma, junto do Registo Nacional de Pessoas Colectivas, eliminar a necessidade de celebração de escritura pública e atribuir, no momento da

constituição, o código de acesso ao cartão electrónico da empresa, assim como o número de identificação da Segurança Social.Além disso, veio ainda fazer com que a nova empresa fique, desde logo, na posse do pacto social e do código de acesso à «Certidão Permanente do Registo Comercial», pelo prazo de um ano, ou, em alternativa, pelo prazo de três anos, acompanhada de certidão em papel. A «Certidão Permanente do Registo Comercial», outro dos projectos lançados para simplificar a vida dos empresários, é constituída por um código de acesso válido junto de qualquer entidade pública ou privada, substituindo as antigas certidões em papel, que tinham que ser pedidas nos serviços do Registo Comercial.O registo do contrato da sociedade passa

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a ser publicado, de imediato, no site «Publicações Online», um portal lançado para o efeito e que veio dispensar a publicação de actos societários em Diário da República, sendo de acesso público e gratuito.Outra das iniciativas levadas a cabo para facilitar a constituição de sociedades foi a

introdução do «Cartão da Empresa», um documento que reúne os três números de identificação das pessoas colectivas – Número de Identificação de Pessoa Colectiva (NIPC), Número de Identificação Fiscal e Número de Identificação da Segurança Social (NISS) – e que é disponibilizado em formato electrónico e em formato físico.Para quem pretender tratar de todo o processo de criação de uma empresa via Internet, foi criado o serviço «Empresa Online», que permite tratar de todas as formalidades através da Internet, possibilitando ainda resolver assuntos que antes eram morosos e implicavam várias deslocações. Integrada no serviço «Empresa Online», está a declaração de «Informação Empresarial Simplificada» (IES), que permite às empresas satisfazerem, através da Internet, num único momento, um conjunto de obrigações declarativas a nível contabilístico, fiscal e estatístico.Ainda no âmbito da modernização dos serviços a empresas, foram criadas a «Sucursal na Hora», que funciona nos mesmos moldes do «Empresa na Hora», mas que se destina às empresas estrangeiras que se queiram implantar em Portugal, e o «Sistema de Informação de Classificação Portuguesa de Actividades Económicas» (SICAE), que permite obter, num único local na Internet, toda a informação actualizada sobre o código de Classificação de Actividades Económicas (CAE) de empresas e outras pessoas colectivas.

eM NúMerOs

93.000Entre 2005 e Junho de 2010, foram constituídas mais de 93.000 «Empresas na Hora».

siMpliFiCaNDOCONstitUiçãO

O serviço «Empresa na Hora» veio tornar possível a constituição de sociedades num único balcão e de forma imediata, em pouco mais de meia hora. Dispensou a obtenção prévia do certificado de admissibilidade da firma, junto do Registo Nacional de Pessoas Colectivas, eliminou a necessidade de celebração de escritura pública, e atribui, no momento da constituição, o código de acesso ao cartão electrónico da empresa, assim como o número de identificação da Segurança Social.

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eu e a Minha associaçãoTomar parte activa na vida do país é um dos papéis da sociedade civil. Uma das várias formas de desempenhar um papel activo e ajudar o próximo é a constituição de uma associação. Mas, para este passo, era preciso bem mais do que boa vontade, já que o processo de constituição estava envolto numa teia burocrática. Hoje, a boa vontade é encarada com outros olhos e foi muito facilitada graças ao serviço «Associação na Hora».

associativismo mais fácilNascido em 2007, o balcão único «Associação na Hora», que se destina à criação de associações, quer por pessoas individuais, quer por entidades colectivas, veio permitir a criação de uma associação num só momento e no mesmo local.Para constituir uma associação através deste serviço, os interessados deverão dirigir-se ao balcão «Associação na Hora», podendo escolher um nome e um modelo de estatutos, previamente aprovados, dos

eM NúMerOs

2.900Desde 2007 e até Junho de 2010, foram constituídas mais de 2.900 «Associações na Hora».

siMpliFiCaNDOCONstitUiçãO

Tornar mais fácil e menos complexa a criação de uma associação é o objectivo do balcão único «Associação na Hora», que se destina à criação de associações, tanto por pessoas individuais, como colectivas. Para constituir uma associação através deste serviço, os interessados deverão dirigir-se ao balcão «Associação na Hora», podendo escolher um nome e um modelo de estatutos, previamente aprovados no serviço. É também possível, neste mesmo acto, designar um Técnico Oficial de Contas.

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dois que estão disponíveis (com ou sem nomeação simultânea dos órgãos sociais) e pré-aprovados no serviço. É também possível, neste mesmo acto, designar um Técnico Oficial de Contas (TOC), ou então escolher um da bolsa de TOC disponibilizada pelo serviço.A celeridade de todo este processo permite que, após a constituição da associação, os seus sócios tenham

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acesso imediato ao Cartão Electrónico de Pessoa Colectiva, que é visualizável electronicamente através da atribuição de um código de acesso. Também a inscrição na Segurança Social é imediata, sendo atribuído o número de identificação da associação, sem necessidade de mais deslocações. Ainda sem saírem do mesmo espaço físico, os sócios recebem a certidão do acto constitutivo da associação e os seus estatutos, e é atribuído o registo de domínio Internet «.pt» à associação, que é gratuito durante o primeiro ano.

eU e as Minhas Marcas e patentesFormulários, pagamentos, espera e mais espera… Estes eram apenas alguns dos entraves a quem pretendia defender a propriedade de uma ideia original, uma marca, algo que tinha criado de raiz e que pretendia registar como sua de facto. Com

o lançamento da «Marca na Hora», tudo ficou mais fácil.

em defesa da propriedadeO sistema «Marca na Hora» permite a obtenção imediata da propriedade sobre uma marca registada, escolhida de entre um conjunto de denominações previamente aprovadas e constantes da bolsa única de firmas e marcas.O interessado terá apenas de adquirir uma marca, obedecendo aos trâmites previstos no Código da Propriedade Industrial, sendo poupado a qualquer morosidade. As marcas na hora já cumpriram os prazos previstos para a sua publicação no Boletim da Propriedade Industrial, os prazos de oposição e sobre as mesmas já se emitiu despacho de concessão. Ao futuro titular caberá apenas consumar um acto, o mais simples: adquiri-las e lançá-las no mercado!É possível adquirir uma «Marca na Hora»

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eM NúMerOs

740Desde 2007 e até Junho de 2010, foram adquiridas mais de 740 «Marcas na Hora».

siMpliFiCaNDOaqUisiçãO

O sistema «Marca na Hora» permite a obtenção imediata da propriedade sobre uma marca registada, escolhida de entre um conjunto de denominações previamente aprovadas e constantes da bolsa única de firmas e marcas. As marcas na hora podem ser adquiridas nos mesmos balcões onde é possível constituir uma «Empresa na Hora» ou através do Portal da Empresa.

sem constituir uma «Empresa na Hora» e qualquer pessoa singular ou colectiva estabelecida ou domiciliada em Portugal pode ter acesso a este serviço. As marcas na hora podem ser adquiridas nos mesmos balcões onde é possível constituir uma «Empresa na Hora» ou através do Portal da Empresa.Paralelamente ao «Marca na Hora», foram lançados os serviços de registo de marcas e patentes através da Internet. Os registos online permitem solicitar actos de Propriedade Industrial, tais como pedidos de marca e patente e outros sinais distintivos do comércio, bem como o pagamento de taxas periódicas e outros actos de manutenção.

eU e a Minha JustiçaResolver pequenos litígios do quotidiano, como questões do condomínio, pequenas indemnizações decorrentes de acidentes de viação e outros problemas normais na vida de cada cidadão era uma verdadeira dor de cabeça. Os casos alongavam-se em filas de espera nos tribunais, depois vinham os recursos e os apelos, em situações que se arrastavam durante anos. Mas os «Julgados de Paz» vieram alterar este panorama desesperante…

Mediar para descongestionarOs «Julgados de Paz» são tribunais de proximidade que permitem resolver conflitos em matéria cível até 5.000 euros. As decisões dos juízes de paz têm o mesmo valor que as dos juízes dos tribunais judiciais e, antes da sentença,

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é sempre tentado resolver o conflito por comum acordo.Pequenos casos do quotidiano, como indemnizações decorrentes de acidentes de viação, incumprimentos de contratos de fornecimento de bens entre empresas, acções resultantes de direitos e deveres dos condomínios e outras relativas, por exemplo, a contratos de arrendamento urbano, com excepção de despejos, são passíveis de ser resolvidos através dos «Julgados de Paz».Estes tribunais de proximidade permitem resolver litígios num prazo médio de 2 a 3 meses e poupar dinheiro e dores de cabeça a todos os intervenientes. Para acelerar a Justiça, foram também criados os «Centros de Arbitragem», centros apoiados pelo Ministério da Justiça que promovem a mediação, a conciliação e a arbitragem, procurando resolver os litígios em áreas importantes da vida dos cidadãos e das empresas, por comum acordo. Neste contexto, foram ainda criados os «Sistemas de Mediação» – Laboral, Penal e Familiar -, que procuram resolver litígios, com o auxílio de um mediador, por acordo e num curto espaço de tempo, sem intervenção do tribunal.Também nesta área, merecem destaque os projectos «Hermes», que permite a divulgação online das estatísticas relativas à área da Justiça, devidamente actualizadas, e «Leis da Justiça», que possibilita aos cidadãos acederem à legislação em vigor na área da Justiça, estruturada em áreas temáticas.

eM NúMerOs

3.300.000Mais de três milhões e trezentos mil habi-tantes estão hoje abrangidos pelos «Julga-dos de Paz» espalhados por 58 concelhos, de norte a sul do país.

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Os «Julgados de Paz» são tribunais de proximidade que permitem resolver conflitos em matéria cível até 5.000 euros. As decisões dos juízes de paz têm o mesmo valor que as dos juízes dos tribunais judiciais e, antes da sentença, é sempre tentado resolver o conflito por comum acordo. Estes tribunais de proximidade permitem resolver litígios num prazo médio de 2 a 3 meses.

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Além de mais simples, os serviços para cidadãos e empresas estão também agora mais baratos. Reduções que chegam a baixar para metade os valores pagos no passado. Modernizar também é sinónimo de poupar.

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o processo de modernizaçãoda e-Justiça portuguesa não veio apenas tornar os serviços mais simples e acessíveis. Veio também torná-los mais baratos, suavizando os custos administrativos para cidadãos e empresas.

Foram várias as reduções de custos conseguidas através da simplificação dos processos. Reduções que vieram abranger as áreas mais vitais da vida de cada um e que permitem, hoje, poupanças bastante significativas.

cartão de cidadãoUm dos ícones da modernização administrativa foi também uma das principais chaves para se começar a poupar nos custos com os diversos serviços disponibilizados na área da Justiça.O «Cartão de Cidadão» possibilita hoje reduções de custo, nalguns casos, superiores a 50% dos gastos que cidadãos e empresas despendiam ao utilizar determinados serviços públicos. O «Cartão de Cidadão» permite agora poupanças tão significativas como:

Modernizarsignifica poupar

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■ Reduções de 64% em taxas de constituição de empresas, utilizando a Internet, em comparação com o método tradicional, cujo custo ascende a €500.

■ Reduções de 50% ao efectuar pedidos de registo comercial online, relativamente ao valor cobrado em qualquer conservatória do Registo Comercial.

■ Reduções de 50% ao realizar pedidos de registo automóvel via Internet, em comparação com o valor de registo actualmente cobrado em qualquer conservatória do Registo Automóvel.

■ Reduções de 20% ao pedir o Registo Predial através da Internet, desde que não sejam efectuados registos provisórios.

Registo automóvelO serviço «Automóvel Online» permite solicitar e obter registos relativos aos veículos e respectivos reboques, através da Internet. Este serviço, além de simplificar a vida de qualquer automobilista, veio ainda proporcionar reduções de custo nos registos de viaturas.Um pedido de registo de compra de um veículo custa apenas €30, mais €3 de Imposto de Selo, se for promovido via www.automovelonline.mj.pt. Mas se for requerido num serviço de registo pelas vias tradicionais, esse valor ascende a

o «cartão de cidadão» possibilita hoje reduções de custo, nalguns casos, superiores a 50%.

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coMo PouPaR coMo caRtão dE cidadão?

1. Possuir um cartão de cidadãoÉ necessário possuir um «Cartão de Cidadão» com certificado digital activo, que é requisitado na altura de levantamento do documento numa conservatória ou Loja do Cidadão.

2. Possuir um leitor de cartão de cidadão

É necessário ter um leitor de «Cartão de Cidadão», que pode ser adquirido nos locais onde se efectuam os pedidos e entregas de «Cartão de Cidadão».

3. descarregar o softwareFazer o download do software para utilização do «Cartão de Cidadão», em www.cartaodecidadao.pt.

4. inserir o cartão de cidadãoInserir o «Cartão de Cidadão» no leitor correspondente.

5. aceder aos sites da administração PúblicaAceder a um dos vários sites da Administração Pública em que é possível a autenticação com o «Cartão de Cidadão», em nome próprio ou como gerente de uma empresa (www.empresaonline.pt, www.automovelonline.pt, www.predialonline.pt, etc.)

6. introduzir o PinIntroduzir o PIN do certificado digital, assim que solicitado.

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coMo PouPaR no REgisto autoMóVEl?

1. aceder ao automóvel onlineIr a www.automovelonline.mj.pt, sem necessidade de autenticação com o «Cartão de Cidadão» ou certificado digital.

2. inserir os dadosIndicar a matrícula do veículo, o seu nome e endereço de correio electrónico.

3. código de acessoGuardar o código de acesso, que é automaticamente gerado.

4. PagamentoEfectuar o pagamento de €6 por Multibanco, homebanking ou Visa.

5. confirmação de registosApós o pagamento, os serviços enviam um email de alerta, comunicando ao requerente que a «Certidão Permanente de Registo Automóvel» está disponível.

€60, mais o respectivo imposto, que permanece inalterável. Ou seja, registar o novo proprietário de um automóvel, via «Automóvel Online» permite uma poupança de 50%.O mesmo se aplica aos pedidos de registo de compra e venda e locação financeira. Quando promovidos através da Internet, custam apenas €60, mais €6 de Imposto

de Selo, mas se forem requeridos num balcão físico, passam a custar €120, mais o respectivo imposto, isto é, o dobro. O pedido de «Certidão Permanente do Registo Automóvel» também fica bastante mais barato. Além de dispensar o papel, esta certidão é €65 mais barata do que o respectivo documento físico, passando dos €17 para apenas €6.

Registo de EmpresasA constituição de empresas foi uma das áreas que conheceu reduções de custo mais significativas. Serviços como o «Empresa na Hora», «Empresa Online» e «Sucursal na Hora» vieram tornar o acto da constituição muito mais simples e… barato.Hoje, constituir uma empresa no balcão único «Empresa na Hora» permite poupar 28% em taxas, relativamente ao método tradicional. O custo de criação de uma empresa através deste serviço é de apenas €360, valor que baixa para os €300, caso a sociedade a constituir tenho como objecto social o desenvolvimento tecnológico ou a investigação. A estes valores acresce o respectivo Imposto de Selo, na ordem dos 0,4%.Se a empresa for constituída através

Registar o novo proprietário de um automóvel, via «automóvel online», permite uma poupança de 50%.

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da Internet, as reduções são ainda mais significativas. O serviço «Empresa Online» permite pagar menos 64%, em taxas, em comparação com o método tradicional. Basta ir a www.empresaonline.pt ou www.portaldaempresa.pt e os custos da constituição baixam para os €180, incluindo o custo de publicação, quando se utilizem os modelos de pactos previamente aprovados, valor que passa para os €360, quando se opte por pactos elaborados pelos interessados. Este valor já inclui igualmente o custo da publicação. Estes custos são ainda reduzidos em €60, quando a actividade principal da empresa a constituir seja classificada como actividade informática ou conexa, ou ainda como de investigação e desenvolvimento. Este serviço permite ainda poupar 50% nos registos comerciais, se estes forem promovidos pela Internet. E o mesmo se passa com as certidões. A «Certidão Permanente do Registo Comercial» é 24% mais barata do que a certidão em papel pedida aos balcões do Registo Comercial. Custa €19,50 se for válida por um ano, €35 por dois e €59 por quatro anos.No que toca a sucursais, a tendência é a mesma. Com recurso ao serviço «Sucursal na Hora», as poupanças ascendem a 50%, passando dos €200 do método tradicional, para apenas €100.

Registo de associaçõesA constituição de associações no balcão único «Associação na Hora», além de mais rápida e simples, é também significativamente mais barata. A

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coMo PouPaR no REgisto dE EMPREsas?

1. aceder aos sites com cartão de cidadãoIr a www.empresaonline.pt ou www.portal-daempresa.pt, utilizando o «Cartão de Cida-dão» ou através de um certificado digital.

2. Escolher a firma da sociedade comercialSeleccionar a firma da sociedade comercial a partir de uma lista de firmas pré-apro-vadas, utilizar um certificado de admissi-bilidade já emitido pelo Registo Nacional de Pessoas Colectivas (RNPC), obter firma/nome, de forma imediata, electrónica e automática, ou escolher a firma pretendida por via electrónica.

3. identificação dos sóciosIndicar os dados de identificação dos sócios.

4. Escolher o pacto socialEscolher o pacto social de modelo pré-aprovado ou, em alternativa, enviar o pacto social elaborado pelos sócios.

5. Envio de documentosEnviar os documentos necessários à cria-ção da empresa.

6. PagamentoEfectuar o pagamento por Multibanco, homebanking ou Visa.

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redução de custos é superior a €130 em comparação com o recurso às vias tradicionais.Além dos associados fundadores não necessitarem de obter previamente um certificado de admissibilidade da firma junto do Registo Nacional de Pessoas Colectivas (RNPC), de celebrar uma escritura notarial, efectuar publicações em Diário da República ou enviar fisicamente a escritura ao Ministério Público e efectuar

o depósito no Governo Civil, este serviço possibilita ainda poupanças superiores a 40% no acto da constituição.A «Associação na Hora» custa apenas €170, mais €25 de Imposto de Selo, enquanto o custo mínimo para a criação de uma associação pela via tradicional ascende aos €300, mais o respectivo Imposto de Selo, de valor idêntico.Isto significa que a constituição de uma associação através do serviço «Associação na Hora» permite poupar, pelo menos, €130.

Registo PredialAs transacções imobiliárias foram outro sector que sofreu uma enorme remodelação. A modernização de vários serviços levou também a uma significativa redução de custos. Hoje, o balcão «Casa Pronta» permite poupar entre €250 e €500 numa transacção de um imóvel. Assim, se a compra/venda for efectuada sem financiamento bancário, neste balcão, custa apenas €300, mais impostos, valor que baixa para os €180 se for usada uma conta poupança-habitação. Pelo método tradicional, o valor pode ascender a €550, acrescido de impostos.Com financiamento bancário, a transacção no «Casa Pronta» custa €600, mais impostos, valor que baixa para os €400, acrescidos de impostos, no caso de ser utilizada uma conta poupança-habitação. Com recurso à via tradicional, as custas são superiores a €900, acrescidos de impostos. Também as certidões ficaram mais em conta, baixando entre €15 e

coMo PouPaR no REgistodE associaçõEs?

1. Escolha prévia da firmaOs associados fundadores devem escolher uma firma pré-aprovada ou recorrer à utilização de um certificado de admissibilidade de firma, previamente aprovado pelo Registo Nacional de Pessoas Colectivas (RNPC). Esta escolha é feita no balcão «Associação na Hora».

2. Escolha dos estatutosEscolha do modelo de estatutos e respecti-va assinatura pelos associados fundadores.

3. técnico oficial de contas (toc)No momento da constituição da associação, é possível designar o Técnico Oficial de Contas (TOC) da associação ou escolher um da Bolsa de Técnicos Oficiais de Contas, se a opção for por ter contabilidade organizada, ou ainda en-tregar a declaração de início de actividade no serviço «Associação na Hora» ou nas Finanças.

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coMo PouPaR no REgisto PREdial?

1. aceder ao site com cartão de cidadãoIr a www.predialonline.mj.pt, utilizando o «Cartão de Cidadão» ou autenticando-se através de um certificado digital.

2. Preencher os formuláriosPreencher os formulários electrónicos e efectuar as opções apresentadas.

3. indicar o actoIndicar os actos que se pretendem registar (aquisição, hipoteca, etc.), os imóveis e os sujeitos do registo (comprador, banco, etc.).

4. PagamentoProceder ao pagamento das taxas de registo por homebanking, Multibanco ou Visa. Após a confirmação de pagamento, o requerente é informado por email que o pedido de registo foi recebido.

5. Envio de sMs ou emailO requerente do registo recebe um aviso por SMS ou email, assim que o registo seja realizado e a indicação do código de acesso à «Certidão Permanente de Registo Predial».

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€30, no caso das certidões negativas de exercício de preferência. Já a «Certidão Permanente do Registo Predial» permite poupar, pelo menos, €24, em relação às certidões em papel, que custam €30, numa redução de 80% do valor.O serviço «Predial Online», outra das iniciativas de modernização lançadas pelo Executivo, permite poupar 20% nas taxas de registo de imóveis, sendo que o pedido de registo predial através da Internet é 24% mais barato, caso não sejam solicitados registos provisórios. Antes de 21 de Julho de 2008, o custo de registos de compra/venda de uma casa, com recurso a financiamento bancário, era de €526,98, valor que baixou para os €400, a partir de 1 de Janeiro de 2009.

Registo de Marcas e PatentesAlém de melhorar a protecção da propriedade, o Registo de Marcas e Patentes ficou mais simples, moderno e barato. Hoje, o registo de uma marca, se for pedido pela Internet, custa €115 (pedido e registo), face aos €230 cobrados no balcão. Uma redução de 50%, que permite uma poupança de €115.Quanto às patentes, o pedido de registo online custa €90, enquanto que ao balcão custa precisamente o dobro. Igual poupança se consegue nos pedidos de

o serviço «Predial online» permite poupar 20% nas taxas de registo de imóveis, sendo que o pedido de Registo Predial através da internet é 24% mais barato, caso não sejam solicitados registos provisórios.

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registo de um desenho ou modelo, que custam também €90 via Internet e €180 no balcão físico.Mas também os registos internacionais sofreram reduções de custos significativas. O custo do pedido e registo, em papel, de uma marca comunitária, passou de €1.750 para €1.050, numa redução de 40%. No entanto, quando efectuado via Internet, a redução é ainda maior. O custo do pedido e registo de uma marca comunitária através da Internet, em www.oami.eu, passou de €1600 para €900, numa redução de 44%.Por seu turno, o custo do pedido de designação de marca comunitária através do Sistema de Madrid passou de €1.450 para €870, num «corte» de 40%.

JustiçaDescongestionar os tribunais tem sido um dos grandes objectivos de modernização da Justiça portuguesa. Várias iniciativas têm sido desenvolvidas para resolver o problema, que passam, sobretudo, pela resolução alternativa de litígios.Entre os diversos projectos levados a cabo pelo Ministério da Justiça nesta área, um dos mais emblemáticos serão os «Julgados de Paz». Estes tribunais de proximidade, que actuam em casos mais simples, não só são mais rápidos e acessíveis, como também são muito menos dispendiosos. O valor a pagar num «Julgado de Paz» é de apenas €35, por parte envolvida. Caso o processo se resolva através de mediação, sem chegar a julgamento, a taxa é de apenas €25, por cada parte. Ressalve-se que, numa acção de valor até €5.000,

coMo PouPaR no REgisto dE MaRcas E PatEntEs

1. aceder ao site do inPiIr a www.inpi.pt.

2. Pedido de registoEscolher o acto que se pretende praticar: pedido de registo de marca, patente, desenho ou modelo.

3. introduzir o registoIntroduzir informação técnica nos vários ecrãs, relativamente ao pedidode registo.

4. Elementos de identificaçãoPreencher os elementos de identificação.

5. PagamentoReceber online as referênciaspara pagamento por Multibancoou homebanking.

6. confirmaçãoÉ enviado um email de confirmação do pedido de registo, com todos os elementos apresentados.

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42434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596979899100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144

Hoje, o registo de uma marca, se for pedido pela internet, custa €115 (pedido e registo), face aos €230 cobrados no balcão.

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num tribunal judicial, cada parte pode pagar até €204.Os «Centros de Arbitragem» apoiados pelo Ministério da Justiça, outra das iniciativas de mediação, também são bastante mais baratos. Se o valor de um processo for de €50.000, num tribunal judicial, as custas processuais são de €714, enquanto que no «Centro de Informação, Mediação e Arbitragem de Seguros Automóveis»

(CIMASA) são de apenas €500.Com os «Sistemas de Mediação» - Laboral ou Penal - passa-se o mesmo. Estas iniciativas de resolução alternativa de litígios permitem poupanças na ordem dos 50%. Se no recurso ao «Sistema de Mediação Laboral» (SML), há apenas lugar ao pagamento de uma taxa única, no valor de €50, já o «Sistema de Mediação Penal» é totalmente gratuito.

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iGOVDOC ESPECIAL | Guia da e-justiça

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Uma Justiça mais moderna e funcional, com tecnologia participada por todos os intervenientes. Mais balcões de Registos e parcerias com outros ministérios. Mais e melhores serviços online. O futuro da e-Justiça é já ali…

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Guia da e-justiça | iGOVDOC ESPECIAL

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uma Justiça mais moderna,a ampliação da rede de balcõesdo irn e a disponibilizaçãode melhores serviços online são algumas das apostas do Ministério da Justiça para o futuro. iniciativas inseridas num verdadeiro plano tecnológico da Justiça.

A multiplicidade de áreas tuteladas pelo Ministério da Justiça (MJ), por vezes desconhecida para muitos cidadãos, leva a que os novos desenvolvimentos no sector abranjam igualmente uma grande diversidade de projectos.Desde iniciativas sobejamente conhecidas e de reconhecido sucesso como o «Cartão de Cidadão» até à área dos Registos, passando pelo combate ao crime altamente organizado, pela segurança jurídica e pelos tribunais, são muitas e de grande importância as novas iniciativas que o MJ vai implementar a curto e médio prazo.

Justiça e tribunaisElementos absolutamente fundamentais na área da aplicação da Justiça, os tribunais têm visto a sua rede alargada, nomeadamente com a criação de tribunais

um futuro ainda mais moderno

de competência especializada, como os anunciados pelo próprio Primeiro-Ministro no dia 25 de Abril de 2010 nas áreas da defesa da propriedade intelectual e da concorrência, regulação e supervisão. A rede será gradualmente alargada e serão desenvolvidos os tribunais de segunda geração. O novo mapa judiciário vem melhorar a qualidade da Justiça prestada a quem necessite, dos tribunais comuns aos de família, passando pela Justiça criminal, pelos tribunais fiscais e de comércio.Nestes domínios, o Ministério da Justiça encontra-se a trabalhar afincadamente, tanto no que se refere à plataforma

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legislativa, como no que toca à alteração de procedimentos e de ferramentas tecnológicas. Em suma, trata-se de promover simultaneamente mudanças legislativas, processos de reorganização e mudança administrativa, adequada formação dos recursos humanos e a aplicação de um inovador Plano Tecnológico da Justiça.

Citius plusNo caso da Justiça cível, e mais concretamente da Acção Executiva, estão a ser planeadas diversas medidas, tanto no plano normativo, como organizativo e tecnológico. O objectivo é garantir eficácia na Acção Executiva e modernizar a Justiça cível, o que exige reformas do quadro legal e um grande esforço tecnológico.Inserido nas Grandes Opções do Plano, o projecto CITIUS PLUS partiu do reconhecimento de que o sistema actual tinha atingido o seu limite de desenvolvimento e de que era necessária uma intervenção urgente de consolidação da tecnologia e o lançamento das bases para o aperfeiçoamento e desenvolvimento futuros de aplicações de suporte ao labor diário dos magistrados, funcionários e mandatários forenses. Para atingir esses objectivos, o modo de gerir e de produzir aplicações tinha que ser alterado radicalmente no MJ, o que está efectivamente a ser conseguido.O Governo concentrou no Instituto das Tecnologias de Informação na Justiça (ITIJ) a responsabilidade pelo desenvolvimento das aplicações informáticas e foi contratada

uma das melhores empresas portuguesas de software para produzir o CITIUS PLUS, tendo sido alterada também a metodologia de organização e o acompanhamento do processo.Foi criada, pelo Ministro da Justiça, uma comissão de acompanhamento, onde estão representados os vários intervenientes do sector. Uma metodologia participativa, que visa assegurar a colaboração permanente de todos os interlocutores do mundo da Justiça, incluindo os sindicatos, a Procuradoria-Geral da República, a Ordem dos Advogados, o Conselho Superior de Magistratura, assim como os representantes dos utilizadores, sem os quais o êxito das reformas não poderia ser alcançado.

Além de com o CITIUS PLUS se visar uma aplicação melhor e mais robusta, é importante ressalvar a mudança radical da metodologia, garantindo que não se venham a travar, em volta de aplicações que visam facilitar o trabalho dos operadores judiciários, conflitos

o novo mapa judiciário vem melhorar a qualidade da Justiça prestada a quem necessite, dos tribunais comuns aos de família, passando pela Justiça criminal, pelos tribunais fiscaise de comércio.

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institucionais que têm sempre como consequência o atrito, a dificuldade de implementar soluções tecnológicas e, no limite, o insucesso destas soluções.O Ministro da Justiça e o Secretário de Estado da Justiça e da Modernização Judiciária não se têm cansado de sublinhar que a tecnologia veio facilitar o trabalho da Justiça e não criar factores suplementares de desagrado. E foi essa a razão que levou o Ministério da Justiça a lançar um programa de estudo para avaliar o que, no ambiente de trabalho tecnológico do juiz/magistrado, pode ser melhorado para que estes intervenientes sintam que têm, não só ferramentas fáceis de utilizar, mas que estas estão numa conjugação harmoniosa.Com efeito, à medida que se vão criando e ampliando mais ferramentas e introduzindo novas funcionalidades, está a alterar-se muito mais do que tecnologia. Está a criar-se um quadro em que os ritmos de trabalho são necessariamente diferentes, a gerar ambientes de trabalho diferentes, não sendo apenas a mudança tecnológica que pode assegurar a perfeição do processo de mudança.

sitaF 2.0 Na área da Justiça administrativa e fiscal, vai ser feito o upgrade do Sistema Informático dos Tribunais Administrativos e Fiscais, dando origem ao SITAF 2.0. Essa aplicação, datada do início do século, acusa os sinais da passagem do tempo e necessita da uma renovação. Está já, preparado o caderno de encargos para ser lançado o procedimento para esta renovação.

aGiC Por outro lado, o Ministério Público (MP) será finalmente dotado de uma ferramenta que apoie a realização do inquérito-crime. O MP tem hoje um conjunto de ferramentas dispersas, mas não tem, ao contrário do que se passa com a Polícia de Segurança Pública (PSP) ou com a Polícia Judiciária (PJ) – que dispõem de sistemas de informação a apoiar a sua acção como polícias de investigação criminal -, nenhuma ferramenta global que lhe permita desmaterializar as suas peças processuais e, simultaneamente, preparar a articulação entre a actividade investigatória e o lançamento do inquérito, quando há acusação, para a sua tramitação nos tribunais. O projecto AGIC, que também foi lançado com especificações discutidas, a par e passo, e de mãos dadas com o Ministério Público virá alterar profundamente o ambiente de trabalho dos magistrados e funcionários do MP,

uma das melhores empresasportuguesas de software vaiproduzir o Citius plus, tendo sido alterada tambéma metodologia de organização e acompanhamento do processo. a prestigiada empresa accentureassegurará o aGiC. Mas o itiJ continuará também a assegurara produção in-housede aplicações, apostando-sena diversidade.

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abrindo também caminho a novas formas de articulação com os órgãos de polícia criminal. A reputada empresa Accenture assegurará que as especificações dêem origem a uma nova forma de realizar o inquérito-crime, melhorando também a protecção das peças processuais em segredo de justiça.A metodologia nova adoptada para produzir as especificações e pilotar o projecto AGIC revela que o Ministério da Justiça sabe bem que o Ministério Público só pode reconhecer-se e ter satisfação nas ferramentas que usa no seu dia-a-dia se estiver envolvido, a cem por cento, na sua definição e implementação.

rede da JustiçaO Ministério da Justiça está também a investir numa profunda metamorfose da Rede da Justiça, sobretudo ao nível da melhoria da qualidade do serviço prestado e do aumento de capacidade para poder dar resposta às crescentes solicitações das aplicações e dos serviços da Justiça cível e criminal. A actual Rede Nacional de Comunicações da Justiça é um produto do final do século passado e precisa, não só, de mais largura de banda, como de uma arquitectura mais moderna, que obedeça aos melhores standards e às boas práticas internacionais.Está já a ser planeado o próximo contrato de comunicações para a Rede Nacional de Comunicações da Justiça e, desse contrato, espera-se, não só muito mais largura de banda na era da fibra óptica, mas também novos serviços convergentes

Melhorias na Justiça

Citius plusO desenvolvimento do CITIUS PLUS vem melhorar uma ferramenta que já estava no limite da sua capacidade. Foi adoptada uma nova metodologia de acompanhamento da implementação da solução, que engloba todos os intervenientes/utilizadores da futura ferramenta.

sitaF 2.0Vai ser renovado o do Sistema Informático dos Tribunais Administrativos e Fiscais), uma aplicação que, sendo do início do século, já acusa os sinais do tempo.

aGiC Vai ser lançada uma ferramenta global para permitir ao Ministério Público desmaterializar e gerir as peças processuais do inquérito-crime e, simultaneamente, preparar a articulação entre a actividade investigatória e o lançamento do inquérito, quando há acusação, para a sua tramitação nos tribunais. Trata-se do projecto AGIC, que também foi pensado com especificações discutidas, a par e passo, e de mãos dadas com o Ministério Público.

rede da JustiçaEstá a ser planeado o próximo contrato de comunicações para a Rede Nacional de Comunicações da Justiça e, desse contrato, espera-se, não só mais largura de banda, uma arquitectura que obedeça aos melhores standards e uma melhor relação custo/benefício.

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de comunicações, mais qualidade de serviço assegurada e melhor relação custo/benefício para a Justiça. Na verdade, muitas das queixas que magistrados e funcionários apresentam em relação ao funcionamento das aplicações de que dispõem são causadas, não só por problemas por estas gerados, mas também e às vezes sobretudo por limitações da Rede da Justiça. Esse problema obriga que o MJ actue nessas áreas. Não só no desenho e optimização dos Sistemas de Informação, como na arquitectura da distribuição dos equipamentos pelo território. A ideia é concentrá-los, de forma a acompanhar o novo mapa judiciário. O objectivo é ter menos servidores, mas mais potentes, mais seguros e mais protegidos.

registos e notariadoPartindo de bases bastante sólidas e consolidadas na área dos Registos, o Ministério da Justiça continuará a trabalhar neste sector, mantendo o impulso reformador. O último trimestre de 2010 será já marcado pelo reajustamento das taxas e dos emolumentos que os cidadãos e empresas devem pagar pelos serviços prestados. Num outro plano, o Governo propôs ao Parlamento o alargamento das competências dos notários portugueses, opção que foi aprovada e que vem permitir a sustentabilidade do notariado, que foi privatizado em 2003. Sendo naturais as divergências sobre as medidas que podem robustecer as condições em que opera a rede nacional de cartórios notariais, o

Governo tem manifestado o seu interesse em estabelecer uma parceria construtiva com a Ordem dos Notários, que inclua a modernização dos meios de trabalho e o acesso a novas ferramentas tecnológicas. Por isso mesmo, os notários não foram esquecidos na definição de uma visão global para o Plano Tecnológico do ministério, que está em curso.As reformas incidem sobre terrenos diferentes e regem-se por princípios também diferentes. A reforma dos Registos e do notariado é um êxito reconhecido internacionalmente, uma vez que, no caso dos Registos, é possível alterar pilares organizativos e determinar, por exemplo, a cessação da competência territorial das conservatórias, abrindo portas a uma radical mudança da forma de trabalhar e de aceder aos serviçosUm factor que permitiu esta flexibilidade foi o correcto planeamento da tecnologia, para que os arquivos electrónicos pudessem ser acedidos a partir de qualquer ponto do território nacional, sendo possível, desta forma, resolver antecipadamente muitas questões. Isto possibilitou também gerir recursos de uma forma balanceada e mais racional.O ritmo das reformas dos Registos e do notariado, velocíssimo, não pode ser aplicado, de igual forma, a todas as áreas da Justiça, cujas regras de funcionamento têm pilares constitucionais condicionantes e dificuldades estruturais e de escala

expansão da rede de balcõesEstá em curso a extensão a todo o país, de balcões que, até aqui, apenas existiam

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num número limitado de locais. Continua também a expansão das Lojas do Cidadão de 2ª Geração, em conjunto com a Secretaria de Estado da Modernização Administrativa e com a Agência para a Modernização Administrativa (AMA), sendo certo que o Instituto dos Registos e do Notariado (IRN) é uma das âncoras essenciais das Lojas do Cidadão de 2ª Geração, o que implica, em muitos casos, deixar as conservatórias tradicionais para passar a estar presente nessasnovas lojas.Por outro lado, todo o conjunto de serviços online está, não só em consolidação, como em expansão. Sendo o IRN um dos pilares da expansão do «Cartão de Cidadão», toda a aposta no novo documento de identificação visa que este sirva, cada vez mais, para identificar a autenticar os cidadãos, que activando a sua componente de assinaturas digitais se investem, na qualidade de cidadãos digitais para usarem essas chaves para abrirem as portas de, cada vez mais, serviços electrónicos.

sinergias com outrosministériosNeste contexto, o futuro passa por consolidar a alargar os serviços já existentes, o que implica investir na nova plataforma dos Registos de Identificação Civil e na continuação da migração dos dados que aí estão alojados para uma plataforma mais robusta e mais sofisticada. O Ministério da Justiça vai continuar igualmente a trabalhar em iniciativas como o «Civil Online», o «Predial Online» e o «Automóvel Online», e noutras, muitas vezes, em articulação com outros ministérios.O lançamento de um novo serviço de informação sobre óbitos (projecto SICO), da responsabilidade do Ministério da Saúde, vai dar aos operadores da área da Justiça uma ferramenta muito importante para levar a desmaterialização a um domínio onde, tradicionalmente, há obstáculos, dificuldades e burocracia, sendo certo de que se trata de

o Ministério da Justiça está também a investir na metamorfose da rede da Justiça, sobretudo ao nível da melhoria da qualidade do serviço prestado e do aumento de capacidade para poder dar resposta às crescentes solicitações das aplicações dos serviços da Justiça cível e criminal.

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Melhorias nos reGistos

expansão da rede de balCõesEstá em curso a extensão a todo o país, de balcões que, até aqui, apenas existiam num número limitado de locais.

nova plataForMa dos reGistos de identiFiCação CivilSerá feito um investimento na nova plataforma dos Registos de Identificação Civil e na continuação da migração dos dados que aí estão alojados para uma plataforma mais robusta e mais sofisticada.

sinerGias CoM outros Ministérios Estão em curso projectos em parceria com outros ministérios para dotar, quer os profissionais da Justiça, quer os cidadãos, de novos serviços e ferramentas electrónicas.

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um aspecto que é absolutamente fundamental para garantir a segurança jurídica, onde estão em curso investimentos cruzados e esforços conjugados.O MJ tem também com o Ministério dos Negócios Estrangeiros um trabalho muito profícuo de colaboração, que leva a que as comunidades portuguesas pelo mundo possam beneficiar, pela primeira vez na história do país, de serviços em igualdade de circunstâncias com os cidadãos que residem em território nacional.Os consulados funcionam como balcões de acesso a serviços, tanto pedidos e recebidos na hora, como enviados posteriormente, que é o que ocorre com o Passaporte Electrónico Português (PEP) e com o «Cartão de Cidadão», por exemplo, que, pela primeira vez, podem ser prestados com elevada qualidade.

serviços onlineIrão ser efectuados aditamentos às funcionalidades já existentes na maioria dos serviços online prestados pelo MJ a cidadãos e empresas. O «Predial Online» terá cada vez mais sub-serviços. No que toca ao Registo Civil, já este ano, foi ampliado o pedido de serviços online, de que é exemplo o pedido de «Casamento Online», ainda insuficientemente usado.No entanto, medir a eficácia de alguns destes serviços apenas pelo valor quantitativo é um erro. Na verdade, em muitos casos, o cidadão não quer

sendo o irn um dos pilares da expansão do «Cartão de Cidadão», toda a aposta no novo documento de identificação é para que este sirva, cada vez mais, para identificar e autenticar os cidadãosno seu relacionamento electrónico com entidades públicas e privadas.

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o futuro passa por consolidar a alargar os serviços já existentes,o que implica investir na novaplataforma dos registos de identificação Civil e na continuação da migração dos dados que aí estão alojados para uma plataforma mais robusta e mais sofisticada.

Melhorias nos serviços online

autoMóvel onlineO serviço «Automóvel Online» será ampliado e desenvolvido.

Civil online Será ampliado o pedido de serviços online do Registo Civil, através do «Civil Online».

predial onlineO serviço «Predial Online» será ampliado e contará com cada vez mais sub-serviços.

taxasForam reajustados os preços e taxas dos serviços online, para que não haja um abismo entre os valores praticados nos balcões físicos e os praticados nos «balcões digitais».

começar na Internet um processo relativamente ao seu casamento, Prefere deslocar-se com solenidade a uma conservatória, falar «olhos nos olhos» com o conservador e discutir pormenores sobre o casamento até à sua realização, o que é perfeitamente normal.É também necessário criar info-mediadores para dar apoio a cidadãos cuja literacia digital é menor, desde logo através de balcões físicos para a utilização dos «balcões digitais».Por outro lado, o MJ está também a reajustar os preços e as taxas aplicáveis, para garantir que não haja, entre as taxas dos «balcões virtuais» e as taxas dos balcões físicos, um abismo Foi necessário, no lançamento de certos serviços electrónicos, criar taxas verdadeiramente promocionais, sem relação com o custo real dos serviços. No actual contexto, e findo o período experimental, o MJ está a reajustar essas taxas. Sendo vital não tornar os serviços incomportáveis para os cidadãos, há que garantir que o IRN

é sustentável e continua a dispor de condições financeiras para a ampliação dos serviços justamente desejada pelos cidadãos e pelas empresas.

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Novos documentos e novas formas de obter informação tornaram os actos referentes à cidadania mais céleres e transparentes. Uma das faces desta mudança é bem visível e conhecida: o Cartão de Cidadão. Mas os serviços online também vieram dar uma ajuda.

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a identificação dos cidadãos sofreu uma revolução. Deixou de ser necessário andar com quatro cartões. tudo foi concentrado no cartão de cidadão.

Uma carteira a abarrotar de cartões. Era este o resultado para quem pretendia ter sempre consigo todos os seus documentos de identificação. Em 2007, o cenário mu-dou. Surgiu o «Cartão de Cidadão».O novo documento veio condensar num só documento, quatro dos já existentes: Bilhe-te de Identidade, Cartão de Contribuinte, Cartão da Segurança Social e Cartão de Utente do Serviço Nacional de Saúde.Contudo, o «Cartão de Cidadão» não veio só simplificar a vida a quem tem que andar com vários documentos. Trouxe outras mais-valias, uma vez que, para além de um cartão físico é também um documento de identificação electrónica, o que permite aos seus titulares autenticarem-se junto de vários serviços online, através dos certifica-dos digitais contidos no mesmo. Para além dos números de identificação, o «Cartão de Cidadão» inclui uma fotografia digital do seu titular bem como as impressões digitais do mesmo.A segurança e a confidencialidade dos dados foram das questões que mais estive-

ram na ordem do dia aquando do lança-mento do «Cartão de Cidadão». Hoje, esses receios já estão ultrapassados. O novo documento de identificação contém os nú-meros de identificação perante os serviços que aderiram ao projecto, mas não permite que se tenha acesso, por exemplo, aos dados fiscais ou de saúde do seu titular.A entrada em produção do «Cartão de Cidadão» veio simplificar em muito o pedido de documentos de identificação. Agora, num só local, é possível solicitar os quatro documentos que fazem parte deste projecto sem ter que andar de um lado para o outro e sem ter que pedir certidões e outros papéis que comprovem a situação do cidadão junto dos serviços públicos. São os serviços de emissão do «Cartão de Cidadão» que comunicam com as várias entidades (Segurança Social, Ministério da Saúde, Direcção-Geral dos Impostos) para obterem os dados que sejam necessários para a emissão do novo documento de cidadania.Também deixou de ser necessário levar fotografia, algo que era essencial para soli-citar o Bilhete de Identidade. Ou seja, hoje em dia, basta dirigir-se a um dos postos de emissão do «Cartão de Cidadão», que to-dos os procedimentos serão efectuados no mesmo local. E mesmo as filas de espera que, no início, eram características deste serviço podem agora ser minimizadas. Basta que o cidadão faça o agendamento do pedido através da «Linha Registos» e que compareça à hora marcada no local escolhido, que pode ser uma conservatória ou uma Loja do Cidadão.

cartão de cidadão:Quatro em um

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contactos

urL: www.cartaodecidadao.pttelef.: 707 20 11 22e-mail: [email protected]

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cartão de cidadãowww.cartaodecidadao.pt

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VantagenssimplificaçãoO «Cartão de Cidadão» veio simplificar a identificação dos cidadãos ao juntar quatro documentos num só.ModernizaçãoFoi modernizado todo o processo de obtenção de dados de identificação dos cidadãos, passando os serviços a comunicar entre si por via electrónica.racionalizaçãoVários documentos de identificação deram lugar a um, poupando tempo e dinheiro.DesmaterializaçãoOs certificados digitais do «Cartão de Cidadão» veiram permitir o acesso a serviços por via electrónica, completamente desmaterializados.MultifuncionalidadeUm só cartão permite várias formas de contacto com os serviços públicos, quer na forma física quer online.

serViçosalteração de moradaO «Cartão de Cidadão» permite alterar a morada junto de várias entidades via Portal do Cidadão.Pedido de certidões onlineOs certificados digitais do «Cartão de Cidadão» possibilitam a autenticação no serviço de certidões online, no Portal do Cidadão.

Passo a Passo

1. agendamentoLigar para a «Linha Registos» e agendar o dia, a hora e o local para pedir o «Cartão de Cidadão».

2. Deslocação ao posto de atendimento Comparecer no local, à hora e dia marcados.

3. recebimento do cartão de cidadãoDeslocar-se ao serviço do «Cartão de Cidadão» que indicou para levantar o documento.

4. Validação dos certificados digitaisAquando do recebimento do «Cartão de Cidadão», se assim o entender, deve proceder, nos serviços de atendimento, à validação dos certificados digitais contidos no mesmo.

núMeros

3.474.559 cartões de cidadão emitidosDesde 2007 e até Maio de 2010, foram emitidos mais de três milhões e quatrocentos mil Cartões de Cidadão.

440 serviços implementadosO «Cartão de Cidadão» pode ser solicitado em mais de 400 locais no país e no estrangeiro.

36 serviços de emissão nos consuladosOs portugueses que residem no estrangeiro têm o serviço disponível em 36 postos consulares.

13 serviços de emissão nas Lojas do cidadãoSão 13 as Lojas do Cidadão que contam com serviços do «Cartão de Cidadão».

Pedido de cartão Jovem < 26Os jovens podem solicitar este cartão autenticando-se com o «Cartão de Cidadão».

acesso ao automóvel onlineOs certificados digitais do «Cartão de Cidadão» permitem aceder aos serviços «Automóvel Online».

apresentação de Queixa electrónicaPermite a apresentação de queixa electrónica junto das forças de seguranças (GNR, PSP e SEF).

cancelamento de matrícula onlineCom os certificados digitais é possível pedir o cancelamento online da matrícula de um automóvel.

criação de empresa onlinePara criar uma empresa online, o «Cartão de Cidadão» é indispensável para a autenticação do seu titular.

acesso à segurança social DirectaO acesso aos serviços online da Segurança Social é outras das mais-valias do «Cartão de Cidadão».

acesso aos serviços do Portal das FinançasAceder ao Portal das Finanças passou a ser possível com a autenticação com «Cartão de Cidadão».

Pedido de casamento onlinePedir a marcação de um casamento por via electrónica só é possível com o «Cartão de Cidadão».

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acabou-se a entrega de certidões em papel em serviços e mais serviços públicos. agora basta entregar um código.

Sempre que era necessário confirmar a identificação civil de um cidadão, os serviços públicos e privados exigiam a entrega de uma certidão do Registo Civil. O cidadão tinha de se dirigir aos serviços do Instituto dos Registos e Notariado competentes para a emissão do documento, solicitar o mesmo, aguardar que lhe fosse entregue e depois ir entregá-lo a quem o tinha pedido.Desde o início de 2010 que todo este procedimento passou a ser mais simples. Com a disponibilização do pedido de «Certidão Permanente do Registo Civil» no portal «Civil Online» estes passos deixaram de ser necessários. A certidão é agora um código. E é esse código que o cidadão entrega a quem necessitar de aceder à sua informação civil.Dado que se trata de informação sensível sobre as pessoas, o pedido de certidão tem de ser efectuado pelo próprio, desde que maior de idade ou emancipado, sendo obrigatório o uso do «Cartão de Cidadão» para autenticação no site.A «Certidão Permanente do Registo Civil» contém todos os factos sujeitos a registo

identificaçãocivil num simples código

civil, como o nascimento, o casamento, o óbito, a mudança de nome, sendo válida por três ou seis meses, para que a informação constante na mesma esteja o mais actualizada possível. Quando este prazo terminar, terá que ser pedida uma nova certidão.O pedido, que é feito online, deve ser pago num prazo de 48 horas para que seja aceite e siga os trâmites necessários e para que o cidadão receba o código de acesso à mesma. O envio deste código é efectuado para o email indicado pelo cidadão.Também online é possível consultar a «Certidão Permanente do Registo Civil», o que torna todo o processo de obtenção de dados civis dos cidadãos mais simples e desmaterializado, reduzindo os custos, tanto para quem pede a certidão, como para quem a emite.

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Vantagens

Desmaterialização

As certidões do registo civil deixam de ser, obrigatoriamente, em papel. Os cidadãos passam a poder transmitir o código de acesso à sua certidão às entidades que solicitem o documento, sendo este procedimento completamente desmaterializado.

simplificação

Através da entrega de um código de acesso, a obtenção da informação necessária para a identificação civil dos cidadãos passou a estar mais simplificada.

actualização

Como as certidões têm prazo de validade (3 ou 6 meses) os dados contidos nas mesmas são actualizados constantemente.

serViços

Pedido de certidão Permanente

do registo civil

No site «Civil Online», é possível efectuar o pedido da «Certidão Permanente do Registo Civil».

consulta de certidão Permanentedo registo civil

As entidades que estejam mandatadas para o efeito podem consultar, mediante a inserção do código de acesso, as certidões emitidas.

Passo a Passo

1. aceder ao site civil online

Entrar no site «Civil Online».

2. autenticar-se

Aceder à área de pedido de certidões e autenticar-se com o «Cartão de Cidadão».

3. submeter o pedido de certidão

Preencher os dados referente à certidão a pedir, como o prazo de validade pretendido, e os dados de contacto (telefone e email).

4. efectuar o pagamento da certidão

Proceder ao pagamento da certidão através de Multibanco ou Visa, no prazo de 48 horas.

núMeros

28 certidões permanentes

do registo civil

Foram emitidas, desde o início de 2010, 28 certidões permanentes do Registo Civil.

contactos

urL: www.civilonline.mj.pt

telef.: 707 20 11 22

e-mail: [email protected]

certidão Permanente do registo civilwww.civilonline.mj.pt

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representar alguém num negócio é um assunto sério. Para que tal seja transparente e seguro, passou a ser obrigatório o registo online das procurações irrevogáveis no site «Procurações online».

Uma procuração dá plenos poderes a alguém para representar outrem em actos considerados importantes e muitas vezes vitais para a gestão do património e de assuntos da vida pessoal do representado.Saber, a tempo e horas, quem representa quem é vital para que os negócios se façam com validade jurídica e para que ninguém seja lesado. Foi para dar resposta a esta necessidade que, a partir de 31 de Março de 2009, passou a ser obrigatório o registo das procurações irrevogáveis com poderes de transferência da titularidade de imóveis.O registo deve ser efectuado no site «Procurações Online» pelas entidades a quem as procurações são outorgadas. Este registo deve ser efectuado no dia em que a procuração é outorgada ou no dia útil imediato.Dado este ser um assunto em que a segurança e a certeza jurídica são essenciais, para o registo das procurações é necessário que as entidades registantes possuam um certificado digital que comprove a sua qualidade profissional. Mas nem só o registo online é

obrigatório, também a extinção das procurações tem que ser feita por via electrónica. Com o registo da extinção da procuração, os dados constantes no registo são eliminados. Se essa extinção não ocorrer, há mecanismos automáticos para eliminar esses mesmos dados. Assim, os dados são eliminados 15 anos após a outorga da procuração ou logo que deixem de ser necessários para a finalidade que levou à sua recolha.Embora o registo seja obrigatório para as procurações irrevogáveis com poderes de transferência da titularidade de imóveis, também podem ser registadas outras procurações irrevogáveis. Neste regime de registo facultativo, o acto de registo poderá ser efectuado pelo mandatário da procuração ou pelo mandante.Para que o processo de registo seja transparente, assim que o mesmo é efectuado, é emitido um comprovativo com a menção do código de identificação atribuído ao documento, que é enviado por email e por SMS. Este envio é feito, tanto para a entidade que efectuou o registo, como para as pessoas/empresas que constam na procuração.O registo é gratuito e a sua consulta, através do código de acesso enviado, pode ser efectuada pela entidade que procedeu ao registo e por quem conste na procuração. Se, por algum motivo, houver um esquecimento do código de acesso, é possível solicitá-lo ao Instituto dos Registos e do Notariado (IRN).

a importânciado registo

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0102030405060708091011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859606162

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100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144

núMeros

1.621Estão online mais de 1.600 procurações.

contactos

urL: www.procuracoesonline.mj.pttelef.: 707 20 11 22e-mail: [email protected]

Passo a Passo

1. aceder ao site

Aceder ao site «Procurações Online».

2. autenticar-se

Deve fazer a autenticação com certificado digital que comprove a qualidade profissional.

3. Digitalizar os documentos

Proceder à digitalização dos documentos a enviar para registo.

4. enviar os documentos

Enviar, por via electrónica, os documentos para registo.

VantagenstransparênciaTorna mais transparente o processo de atribuição de procurações, uma vez que a sua publicação permite saber quem representa quem.

segurança

Permite uma maior segurança nos negócios jurídicos, uma vez que há a garantia de que se está a tratar com quem de direito.

autenticidade

É garantida a autenticidade dos documentos, uma vez que o seu registo só pode ser efectuado mediante um certificado digital que comprove a qualidade profissional de quem procede ao registo.

serViços

registo online de uma procuração

Permite efectuar o registo de uma procuração irrevogável com poderes de transferência da titularidade de imóveis.

consulta de uma procuração

Através de um código de acesso, é possível consultar uma procuração.

extinção de uma procuração

Este serviço permite proceder à comunicação da extinção de uma procuração, o que levará a eliminação dos dados do registo.

Procurações onlinewww.procuracoesonline.mj.pt

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agendar o «cartão de cidadão», tirar dúvidas sobre pedidos de nacionalidade, obter informação sobre a possibilidade de proceder ao pedido de marcação de casamento online? a solução é marcar 707 22 11 20.

Prestar um melhor atendimento telefónico aos cidadãos e às empresas, numa altura em que o Instituto dos Registos e do Nota-riado (IRN) criou vários serviços online, foi um dos objectivos da implementação da «Linha Registos», que passou a funcionar como o call center do IRN.Com a criação dos serviços online, prolife-raram as linhas telefónicas de apoio e os endereços de correio electrónico para tirar dúvidas ou pedir esclarecimentos, mas nem sempre quem as utilizava sabia ao que ia ou as dúvidas eram esclarecidas, nem era possível reencaminhar directa-mente os interessados para o serviço mais correcto.Para dar resposta a estas questões surgiu, em 2009, um número único, o 707 22 11 20, que permite o esclarecimento de assuntos relacionados com as seguintes questões: «Automóvel Online», «Casa Pronta», «Casamento Online», «Cartão de Cidadão», «Cartão da Empresa», «Comer-cial Online», «Empresa na Hora», Naciona-lidade e «Predial Online».Um desenvolvimento importante deste projecto ocorreu em Março de 2010, com a passagem do serviço de agendamento do pedido de «Cartão de Cidadão» para esta linha. Esta mudança veio aumentar

o fluxo de chamadas recebidas na «Linha Registos», que também recebe os pedidos de agendamento efectuados por email.Também importante no call center da «Linha Registos» é o atendimento das chamadas telefónicas sobre as questões relacionadas com a nacionalidade. Isto porque, embora os pedidos tenham que ser efectuados junto da Conservatória dos Registos Centrais, a informação sobre os requisitos necessários para que este pedido possa chegar a bom porto deve ser solicitada através deste número de telefone.O funcionamento da «Linha Registos» é efectuado através de duas linhas de aten-dimento. Assim, quem ligar para o 707 22 11 20 é atendido numa primeira linha, que presta informações de carácter genérico sobre as questões mais pertinentes rela-cionadas com os serviços disponibilizados. Se não for possível obter uma resposta satisfatória nesta primeira linha de aten-dimento, o cidadão será reencaminhado para a segunda linha. A «Linha Registos» funciona, nos dias úteis, das 09h00 às 17h00, à excepção do serviço referente ao pedido de informação sobre o «Cartão de Cidadão», que está disponível 24 sobre 24 horas, sete dias por semana.

Vários serviçosnum único número

contactos

urL: www.irn.mj.pttelef.: 707 20 11 22e-mail: [email protected]

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100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144

Vantagens

simplificaçãoA criação da «Linha Registos» veio pôr termo a um conjunto de números de telefone e endereços de correio electrónico de apoio aos serviços online do Instituto dos Registos e do Notariado.

Melhor atendimentoCom a criação de um centro de contacto úni-co, é possível o cidadão obter esclarecimen-tos sobre assuntos diversos com uma única chamada telefónica.

ProfissionalizaçãoOs serviços de atendimento tornaram-se mais profissionais, uma vez que há um conheci-mento completo do número de chamadas recebidas, das atendidas e de quanto tempo demorou esse atendimento, o que possibilita que os serviços possam actuar sempre que a capacidade de resposta não estiver nos parâmetros exigidos

serViços

automóvel onlineÉ possível pedir informações e ajudasobre os serviços do «Automóvel Online».

casa ProntaPode ficar a saber como funcioname onde funcionam os balcõesCasa Pronta.

casamento onlineEsta linha permite obter esclarecimentos sobre o serviço de marcação de casamentos através do serviço «Civil Online».

cartão de cidadãoNa «Linha Registos», pode ser agendado o pedido de «Cartão de Cidadão» e obter informações sobre o mesmo.

cartão da empresaAs dúvidas sobre o «Cartão da Empresa» po-dem ser solucionadas através deste número de telefone.

comercial onlineInformações sobre como funciona o serviço «Comercial Online» podem ser solicitadas pelo 707 22 11 20.

empresa na HoraÉ possível obter informações sobre os bal-cões «Empresa na Hora» e o funcionamento dos mesmos.

nacionalidadeA informação sobre o que é necessário para pedir a nacionalidade portuguesa pode ser solicitada através da «Linha Registos».

Predial onlineEsclarecimentos sobre o funcionamento dos serviços online do Registo Predial também são disponibilizados por esta via.

núMeros

34.271 chamadasNo mês de Maio de 2010, a «Linha Registos» recebeu mais de 34 mil chamadas

6.514 pedidos de agendamento de cartão de cidadão Foram agendados, em Maio de 2010, mais de 6 mil de 500 pedidos de «Cartão de Cidadão».

Passo a Passo

1. Marcar o número 707 22 11 20Ligar para a «Linha Registos».

2. escolher o serviço a que pretende acederEscolher do «menu» disponibilizado automaticamente o serviço ao qual quer aceder.

Linha registoswww.irn.mj.pt

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Registo antes de sair da maternidade, dar andamento ao casamento pela Internet, divorciar-se e tratar deheranças em balcões únicos. Em pouco anos, os actos da vida familiar tornaram-se muito mais simples.

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Ir a correr a uma conservatória registar o filho recém-nascido era uma realidade para quem acabava de ser pai. Assim que a criança saía da maternidade, lá tinha o pai ou a mãe que se deslocar à conservatória e registar a chegada de um novo membro à família, sempre respeitando os prazos legais.Para que esta situação deixasse de fazer parte das tarefas associadas ao nascimento de uma criança, entrou em funcionamento, em 2007, um novo serviço - o «Nascer Cidadão» -, que veio tornar o procedimento bastante mais simples.O objectivo do «Nascer Cidadão» é permitir que o registo das crianças seja efectuado na unidade de saúde de nascimento, ainda antes da sua saída. Nos seus quase quatro anos de existência, este serviço foi expandindo o seu raio de acção, estando agora presente em 45 unidades de saúde em todo o país. E se, no início, este era um projecto que envolvia apenas as unidades de saúde públicas, o seu âmbito foi sendo alargado

e já é possível registar as crianças que nasçam nas unidades de saúde privadas que se associem ao serviço, mediante a assinatura de um protocolo.O «Nascer Cidadão» funciona como se de um posto do Registo Civil se tratasse. Os pais da criança, antes de saírem da unidade de saúde, dirigem-se a este balcão de atendimento com a documentação necessária para o acto de registo, que é efectuado de imediato na aplicação informática do Instituto dos Registos e do Notariado. Assim, o assento de nascimento é efectuado de imediato e entregue o respectivo documento aos progenitores. A partir deste momento, o registo fica disponível e pode ser acedido a partir de qualquer conservatória do registo civil.Para efectuar o registo, é preciso escolher o nome da criança, que deve seguir as regras em vigor no país, assim como a naturalidade, que tem que cumprir os seguintes requisitos: ser a do concelho e freguesia da unidade de saúde ou a do concelho e freguesia de residência habitual da mãe. Sempre que possível, devem ser apresentados os documentos de identificação dos progenitores. Este processo simplifica um acto que tem que ser efectuado nos 20 dias imediatos ao nascimento, e que é gratuito.

cidadãodesde o berçoVinte dias é o prazo máximo previsto para o registo de um filho, mas com o «nascer cidadão» esse acto pode ser efectuado ainda antes da saída da maternidade.

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100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144

Vantagens

simplificação

O processo de registo de crianças recém-nascidas é efectuado no local de nascimento, sem necessidade de deslocação a uma conservatória do registo civil.

Modernização

Os serviços do Registo Civil vão ao encontro dos cidadãos, alterando o paradigma até aí existente.

serViços

registo de nascimento

Este serviço permite efectuar o registo de recém-nascidos nas unidades de saúde onde ocorreu o nascimento.

núMeros

199.678 registos através do nascer cidadão

Desde Janeiro de 2009 e até Junho de 2010, foram registadas mais de 199 mil crianças nas unidades de saúde onde nasceram.

4.745 registos num mês

No mês de Junho de 2010, foram registadas mais de 4 mil crianças através do «Nascer Cidadão».

45 unidades de saúde com o nascer cidadão

O serviço «Nascer Cidadão» está disponível em 45 unidade de saúde, tanto públicas como privadas.

contactos

urL: www.irn.mj.pt/sections/irn/a_registral/registo-civil/docs-do-civil/nascer-cidadao/

telef.: 707 20 11 22 e-mail: [email protected]

Passo a Passo

1. Dirigir-se ao posto de atendimento

Antes da criança sair da unidade de saúde, os pais devem dirigir-se ao serviço «Nascer Cidadão» respectivo para efectuar o registo.

2. escolher o nome

A escolha do nome a atribuir à criança deve seguir as regras em vigor no país e que são dadas a conhecer aos pais.

3. escolher a naturalidade

Há que escolher a naturalidade da criança, que tem que ser feita entre a freguesia e concelho da maternidade e a freguesia e concelho de residência habitual da mãe.

4. entrega do documento comprovativo do registo

Completado o registo, é entregue aos pais o documento comprovativo do mesmo.

nascer cidadãowww.irn.mj.pt

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Quem pretende casar já sabe que terá que despender muito tempo nos preparativos. E um dos locais a «visitar» é a conservatória do Registo Civil, para dar início ao processo de casamento. Ou melhor, era.Com a criação do portal Civil Online, passou a ser possível suprimir esta visita do roteiro dos noivos. Agora, se os dois tiverem Cartão de Cidadão e os certificados digitais respectivos activados, basta aceder a este portal e dar andamento ao pedido.E não se pense que este serviço está disponível apenas para casamentos civis, pois quem queira casar numa cerimónia religiosa também pode recorrer à Internet para dar os primeiros passos.O pedido de andamento do processo pode ser efectuado por qualquer um dos nubentes, que deverá aceder à área «Casamento Online» no portal «Civil Online», autenticar-se com o «Cartão de Cidadão», proceder ao preenchimento dos dados pretendidos e submeter o pedido.Mas, como são necessárias duas pessoas para que um casamento se realize, o outro nubente vai receber uma mensagem para

aceder ao site, autenticar-se e confirmar a informação existente. Só após essa confirmação o pedido é aprovado e, para que seja dado andamento ao processo, é necessário efectuar o pagamento correspondente, no prazo de 48 horas.O serviço pode ser usado por cidadãos portugueses com idade igual ou superior a 18 anos e por cidadãos brasileiros a quem tenha sido concedido o estatuto de igualdade de direitos.Os cidadãos podem escolher a conservatória que vai tratar do processo e na qual irão casar, no caso de se tratar de um casamento civil, podendo ser solicitada a deslocação do conservador para a realização do casamento num outro local.Tendo em vista a total desmaterialização deste processo, os noivos irão receber um código de acesso ao seu pedido, para que possam consultar o estado do mesmo, sendo ainda possível recorrer à «Linha Registos» para obter informações. Quando houver um despacho sobre o pedido, a conservatória envia uma notificação por email ou SMS

casamento à distânciade um cliquenão é um casamento virtual, mas permite iniciar o processo sem ir à conservatória. «Dar o nó»também é hoje mais fácil.

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Vantagens

simplificação

Dar início a um processo de casamento passa a ser mais simples, sem necessidade de deslocação a uma conservatória.

Desmaterialização

Todos os passos necessários para dar andamento ao processo passam a ser efectuados por via electrónica, desde o pedido, à confirmação, passando pelo pagamento.

serViços

Dar início ao processo de casamento online

Através do site «Civil Online», é possível dar início a um processo de casamento, que pode ser civil ou religioso.

núMeros

165 processos de casamento iniciados

Foram iniciados 165 processos de

casamento online, desde a entrada em

vigor desta medida até Maio de 2010.

contactos

urL: www.civilonline.mj.pttelef.: 707 20 11 22 e-mail: [email protected]

Passo a Passo

1. aceder ao site

Deve aceder ao site «Civil Online».

2. autenticação no serviço

Depois de entrar no site, aceder à área «Casamento Online» e proceder à autenticação com o «Cartão de Cidadão».

3.Preencher o formulário

Preencher o formulário para o pedido de casamento online, que tem de conter a identificação dos dois nubentes.

4.submissão do pedido

Submeter os formulários preenchidos.

5.aprovação do pedido

Após esta submissão, o outro nubentereceberá uma mensagem para que acedaao site, se autentique e confirme a informação existente. Só assim o pedidoserá aprovado.

6. Pagamento Um dos dois interessados deverá proceder ao pagamento do pedido, no prazo de 48 horas. Este pagamento pode ser efectuado por Multibanco ou Visa.

Processo de casamento onlinewww.civilonline.mj.pt

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o quase sempre doloroso processo de divórcio implicava uma não menos penosa visita ao tribunal. Hoje, tudo pode ser resolvido num simples balcão.

Um divórcio, por menos doloroso que seja, acarreta sempre questões burocráticas que têm que ser resolvidas. A partilha dos bens pertencentes ao casal vai ter que ser feita de acordo com a legislação em vigor, e nem sempre o processo é rápido e cómodo.Em 2007, o serviço de registos passou a poder efectuar actos relacionados com os processos de divórcio e de partilhas, que até aí eram apenas da competência dos tribunais, o que veio tornar mais simples estes procedimentos. E foi com esta simplificação que foi possível criar um balcão único destinado a tratar das questões relacionadas com o divórcio/separação judicial e a partilha do património conjugal.Assim surgiu o «Balcão Divórcio com Partilha», que, além de realizar procedimentos de divórcio e partilha de património, pode efectuar também actos relacionados com a partilha, nos casos em que o divórcio foi realizado noutra instância, ou seja em tribunal.Estes balcões funcionam nos serviços

do Registo Civil e realizam vários actos relativos à partilha e ao divórcio, comunicando com os vários serviços públicos que estão envolvidos nestes processos, sem que os cidadãos tenham de se deslocar para pedir e entregar documentos. Todas as questões burocráticas são realizadas no mesmo local.Além do divórcio e da partilha de património, é efectuado, de imediato, o registo obrigatório dos bens sujeitos a registo. Podem também ser cumpridas, na hora, as obrigações fiscais associadas. As vantagens para quem recorre a este serviço passam também pelo facto de a conservatória poder ainda solicitar, a pedido dos envolvidos, a alteração da morada fiscal dos mesmos, a isenção do Imposto Municipal sobre Imóveis relativo a habitação própria permanente e a inscrição ou a actualização de prédio urbano na matriz.A desmaterialização dos serviços de registo leva a que, para os actos realizados no balcão «Divórcio com Partilha», não seja necessário que os cidadãos levem consigo qualquer certidão a que os serviços possam ter acesso electrónico, como é o caso das certidões de nascimento ou do Registo Predial.

Divórciossem tribunal

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100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144

VantagenssimplificaçãoOs processos de divórcio e de partilha do património podem ser efectuados num balcão único do Registo Civil, sem recorrer ao tribunal.

comodidadeTodos os actos relacionados com o divórcio e a partilha de bens são tratados de uma só vez, num só local, e todos os procedimentos necessários são efectuados pelos serviços.

DesmaterializaçãoSão os serviços do «Balcão Divórcio com Partilha» que obtêm, por via electrónica, as certidões necessárias, como as referentes ao Registo Civil ou Predial, e comunicam com as restantes entidades públicas que têm de conhecer os actos realizados.

serViçosDecisão de divórcio/separaçãoPermite realizar o divórcio ou a separação judicial.

Partilha do património conjugalÉ realizada a partilha dos bens comuns.

registo imediato de bens partilhadosA partilha é registada no momento.

Passo a Passo

1. aceder ao site civil online Dirigir-se ao balcão

Os dois membros do casal devem dirigir-se ao «Balcão Divórcio com Partilha».

2. Proceder ao processo de divórcio

É realizado o processo de divórcio.

3. realizar a partilha do património comum

Procede-se à partilha do património comum. Este acto pode ser efectuado neste balcão, mesmo nos casos em que o divórcio foi realizado noutro serviço.

núMeros

3.483 procedimentos

Foram efectuados, entre a criação deste balcão e Maio de 2010, mais de três mil e cem procedimentos de divórcio com partilha.

contactos

urL: www.irn.mj.pt/sections/irn/a_registral/posto-dos-registos/index-balcao-das-herancas/telef.: 707 20 11 22e-mail: [email protected]

Balcão do Divórcio com Partilhawww.irn.mj.pt

Liquidação de impostos devidos – imposto de seloO serviço possibilita a liquidação imediata dos impostos decorrentes do processo.

certidão gratuita da partilha efectuadaÉ entregue uma certidão da partilha.

certidão gratuita de registosAs partes envolvidas recebem uma certidãodos registos efectuados.

comprovativos de liquidação de impostosO serviço emite um comprovativo do pagamento dos impostos devidos.

Pedido de alteração de morada fiscalÉ possível pedir que os serviços solicitem a alteração da morada fiscal das partes envolvidas.

Pedido de isenção de imposto Municipal sobre imóveis (i.M.i.)Pode ser efectuado o pedido de isenção do Imposto Municipal sobre Imóveis.

Participação para inscrição ou actualização de prédios urbanos É pedida a inscrição ou actualização de prédios urbanos ao registo predial.

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se recebeu uma herança e não sabe como proceder à partilha, não desespere. um balcão perto de si resolve o problema.

Tornar mais simples, cómodo e com menos deslocações o processo de partilhas associado a uma herança foi o mote para a criação de um balcão único dedicado exclusivamente a estas questões.Inserido na lógica de balcões únicos criados para simplificar e desmaterializar procedimentos, foi implementado, em 2008, o «Balcão das Heranças e Sucessões com Partilha», depois de um período experimental decorrido em 2007.É neste balcão, que funciona junto dos postos de atendimento do Registo Civil, que é possível proceder à partilha dos bens resultantes de uma herança e dos actos que são necessários para que todo o processo fique completo. Incluem-se aqui operações como a comunicação a serviços públicos, como o Registo Predial, no caso dos imóveis, ou a Direcção-Geral dos Impostos, quando houver lugar a pagamentos ao fisco.As partilhas que podem ser efectuadas por este serviço dizem respeito às heranças referentes a bens imóveis, bens móveis e participações sociais sujeitos a registo, sendo que a habilitação de herdeiros pode

ser efectuada neste mesmo serviço, ou, anteriormente, noutro local. Neste último caso, tem de ser entregue ao balcão uma certidão da escritura da habilitação de herdeiros.As vantagens para quem recorre a este serviço são inúmeras, uma vez que, neste balcão, é possível, num único momento e num só local, efectuar a habilitação de herdeiros, realizar a partilha da herança e promover os registos que sejam obrigatórios.Ao mesmo tempo, pode ainda liquidar-se o Imposto Municipal sobre Transmissões Onerosas, ser solicitada a alteração da morada fiscal dos interessados, bem como a isenção do Imposto Municipal sobre Imóveis e proceder à inscrição ou actualização de imóveis na matriz.Tendo por base a lógica dos balcões únicos, também aqui todos os documentos necessários que existam nos serviços públicos são pedidos electronicamente pelo balcão, não necessitando os interessados de entregar certidões, entre outros documentos. A junção, num só local, de serviços que eram prestados pelas conservatórias, pelas repartições de Finanças e pelos cartórios notariais simplificou e desmaterializou um procedimento que era moroso e complexo para os cidadãos.

Heranças e partilhasmais simples

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Vantagens

simplificação

Com a junção de serviços que estavam dispersos por várias entidades, como o Registo Civil, as repartições de Finanças e os cartórios notariais tornou-se mais simples proceder à partilha de uma herança.

comodidade

Todos os procedimentos são efectuados no mesmo local e no mesmo momento, sem necessidade de deslocações a várias repartições públicas.

Desmaterialização

Sempre que seja necessário comunicar os vários actos referentes aos processos de habilitação de herdeiros, partilhas e registos, esta comunicação é feita por via electrónica, assim como a obtenção de dados já constantes nos arquivos dos serviços.

serViços

Habilitação de herdeiros

Permite efectuar a habilitação de herdeiros, caso esta ainda não tenha ocorrido.

Habilitação de herdeiros com partilha e registos

Para além da habilitação de herdeiros, é efectuada a partilha dos bens e o registo dos mesmos.

Partilha hereditária e registos

Neste balcão, é possível efectuar também a partilha de bens e o registo dos mesmos, quando a habilitação de herdeiros tenha sido realizadanoutro local.

Passo a Passo

1. Dirigir-se ao balcão

O representante dos herdeiros deve dirigir-se ao «Balcão das Heranças e Sucessões com Partilha», para dar início ao processo.

2. Proceder à habilitação de herdeiros

Se ainda não foi efectuada uma habilitação de herdeiros, este é o passo seguinte.

3. realizar a partilha dos bens

Após a habilitação de herdeiros, é efectuada a partilha dos bens da herança e o seu registo.

núMeros

23.848 procedimentos efectuados

Os balcões «Heranças e Sucessões com Partilha» foram responsáveis, desde a sua criação, por mais de 21 mil procedimentos.

contactos

urL: www.irn.mj.pt/sections/irn/a_registral/posto-dos-registos/novidades-balcao-das1246

telef.: 707 20 11 22


Balcão das Heranças e sucessões com Partilhawww.irn.mj.pt

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Comprar casa sem deslocações a vários serviços, fazer registos pela Internet, ter acesso a dados apenas com um código. Estas são algumas das múltiplas vantagens dos novos balcões e serviços lançados na áreada habitação.

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eu

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Min

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5.3

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Comprar ou vender casa são eventos de vida, que dizem respeito à grande maioria dos cidadãos. Os procedimentos necessários à conclusão destes processos é que não são familiares a todos e costumam trazer muitas deslocações e muitos papéis associados.Foi para tornar estes processos mais simples que foi criado o balcão único «Casa Pronta», que centraliza os procedimentos associados à compra e venda de imóveis num único local, em qualquer ponto do país.Para além da centralização dos serviços, também os processos foram simplificados. O cidadão deixou de pedir certidões nuns ser-viços públicos para entregar noutros. Agora, toda a informação que constar nos servi-ços é pedida, por meios electrónicos, pelo balcão, aos serviços respectivos. O mesmo processo é efectuado aquando do envio da informação que resulta da realização da compra/venda do imóvel.Disseminado em todo o território nacional, este serviço funciona junto das conservató-rias do Registo Predial, mas também junto dos bancos e das imobiliárias que tenham assinado o protocolo com o Ministério da Justiça. Assim, ao invés de ser o cidadão a ir ao balcão, é este que se desloca ao banco ou à imobiliária.Para além destas vantagens, o processo de desmaterialização das comunicações entre serviços permitiu que, no mesmo local e as-sim que é efectuada a escritura de compra/

venda do imóvel, sejam pagos os impostos relacionados com a transacção, como o Imposto Municipal sobre Transmissões One-rosas de Imóveis (IMT).Além disso, o «Casa Pronta» permite ainda pedir a isenção de pagamento do Imposto Municipal sobre Imóveis (IMI), pedir a altera-ção da morada fiscal e inscrever ou actualizar o prédio urbano na matriz, sendo que, nesta última situação, deixa de ser necessário soli-citar as plantas do imóvel à Câmara Munici-pal, ficando este pedido a cargo da conserva-tória, que também enviará, posteriormente, estes dados ao serviço de Finanças.A simplificação de todo o processo apa-rece como uma das mais-valias do «Casa Pronta», uma vez que, com a sua entrada em funcionamento, deixou de ser necessá-rio obter, junto da conservatória do Registo Predial, uma certidão do prédio, antes de ser celebrada a escritura pública. E mesmo obter a caderneta predial nas Finanças, uma vez que, do mesmo modo, a conservatória acede directamente a essa informação. Além disso, deixou de ser necessário obter a licen-ça de habitação junto da Câmara Municipal e deixou de ser necessária a celebração de escritura pública em cartório. Em suma, os organismos públicos passam a comunicar entre si, não sendo necessária a intervenção do cidadão.Recorrendo às Tecnologias de Informação e Comunicação (TIC), também é possível, atra-vés do site «Casa Pronta», saber se alguma entidade pública tem direito de preferência sobre o imóvel. A redução dos custos do pro-cesso de compra e venda de imóveis é outro dos benefícios deste serviço.

sem complicações, sem voltas e mais voltas, entra no «casa Pronta» e sai directamente para a sua casa nova.

uma casa«chave na mão»

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Vantagenssimplificação

Simplifica os procedimentos de compra/venda de imóveis.

Modernização

Há uma modernização no atendimento no que se refere aos actos relacionados com a compra/venda de imóveis, que passam a ser efectuados num mesmo local e no mesmo momento.

racionalização

Há uma redução de custos e uma racionalização de meios, tanto para os cidadãos como para o Estado.

Desmaterialização

A obtenção de informação por parte dos serviços públicos é feita através dos sistemas informáticos, deixando o cidadão de ter que solicitar informação em papel para entregar nos serviços.

serViços

compra/venda de imóveis

Permite realizar todos os procedimentos relativos à compra/venda de imóveis, incluindo o pagamento de impostos e as comunicações às entidades competentes.

Doação de imóvel em pagamento

Possibilita efectuar a doação de imóveis em pagamento.

Permuta de imóveis

Permutar imóveis é outra das mais-valias deste balcão.

Doação de imóveis

Através do «Casa Pronta» pode ser efectuada a doação de imóveis.

núMeros

139.910 processos «casa Pronta»

Desde a criação do balcão, foram efectuados por esta via quase 140 mil processos de compra/venda de imóveis.

340 serviços

Em Junho de 2010, estavam em funcionamento 340 balcões Casa Pronta.

contactos

urL: www.casapronta.pt

telef.: 707 20 11 22


Passo a Passo

1. Dirigir-se ao balcão «casa Pronta»

Dirigir-se ao balcão, podendo marcar antes a realização do negócio.

2. Dar início ao processo de compra/ venda de imóvel

Com a presença das partes envolvidas é dado início ao processo, que inclui o negócio propriamente dito e o pagamento dos impostos relativos ao mesmo, bem como todas as comunicações necessárias a outros serviços públicos.

3. efectuar o pagamento

Proceder ao pagamento do serviço, cujos valores vão dos 180 aos 600 euros.

casa Prontawww.casapronta.pt

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Dar ao Registo Predial uma nova face no relacionamento com os cidadãos e as empresas. Foi este o lema que levou à criação do portal «Predial Online».Do conceito passou-se à prática e, desde 2009, as deslocações às conservatórias do Registo Predial deixaram de ser obrigatórias para realizar muitos, se não todos, os actos relacionados com a transacção de imóveis.Agora, à distância de um clique, é possível solicitar certidões do Registo Predial, na sua vertente desmaterializada, ou seja a «Certidão Permanente do Registo Predial», efectuar os vários registos e o seu pagamento, fazer o «Depósito de Documento Particular Autenticado», aceder às publicações e ainda publicar anúncios

com vista ao exercício do Direito Legal de Preferência. E, para além dos pedidos, está disponível a consulta dos mesmos.No caso do pedido e da consulta à certidão permanente, não é necessária a autenticação com certificados digitais, o que vem simplificar o acesso dos cidadãos aos dados dos prédios. Os outros actos necessitam de autenticação, sendo que os serviços que estão nesta situação se dirigem a advogados, solicitadores e notários, que, por razões de segurança e de confiança jurídica, terão que se autenticar.Sendo estes actos sujeitos a pagamento, também neste domínio ocorreu uma mudança. O pagamento pode ser efectuado por cartão de crédito, no momento, o que acelera a confirmação do pedido, ou por Multibanco e homebanking, recebendo, o requerente, uma mensagem quando o pedido entra no sistema, confirmando que foi dado andamento ao processo.Toda esta alteração no paradigma de relacionamento com os serviços do Registo Predial foi possível devido a ter sido extinta a competência territorial das conservatórias, algo que também só ocorreu devido ao grande investimento em Tecnologias de Informação e Comunicação, que permite que os dados estejam todos informatizados e acessíveis de qualquer parte do país.

registo Predialmuito mais acessível

contactos

urL: www.predialonline.mj.pttelef.: 707 20 11 22e-mail: [email protected]

Melhorar o acesso aos serviços do registo Predial, tornando mais fácil a realização dos actos obrigatórios nesta área é a grande mais-valia do «Predial online».

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Vantagens

DesmaterializaçãoO «Predial Online» veio permitir desmaterializar os actos relativos às transacções de imóveis sujeitas a registo, passando os mesmos a poderem ser efectuados por via electrónica.

simplificaçãoSimplifica a comunicação entre cidadãos e empresas com as conservatórias do Registo Predial, bem como o relacionamento entre os serviços púbicos e os advogados, notários e solicitadores.

ModernizaçãoHá uma alteração no atendimento ao cidadão, que deixa de ter que ser presencial, e uma mudança na transmissão de dados e informações entre os vários serviços públicos, que passou a ser por via electrónica.

serViçoscertidão Permanente do registo PredialPermite solicitar e consultar a «Certidão Permanente de Registo Predial». Não é necessária autenticação para realizar este serviço.

registos onlineAtravés deste serviço, podem ser promovidos

núMeros

306.887 actos realizados online

Desde 2009, foram realizados mais de 300 mil registos através do «Predial Online».

151.126 registos em 2010

Nos primeiros seis meses de 2010, ocorreram mais de 150 mil registos via Predial Online.

Passo a Passo

1. aceder ao site

Entrar no site «Predial Online».

2. seleccionar o serviço pretendido

De entre os cinco serviços disponibilizados, escolher o pretendido e seguir os passos indicados para a realização do mesmo.

todos os actos de Registo Predial, pedir o registo, proceder ao depósito electrónico de documentos, efectuar os pagamentos devidos e efectuar o suprimento de deficiências do pedido de registo.

Depósito de documentosPossibilita efectuar o depósito electrónico obrigatório do «Documento Particular Autenticado» pelos advogados, câmaras de comércio e indústria, notários e solicitadores que utilizem este instrumento na celebração de negócios sobre imóveis.

anúncio para exercício do direito legal de preferênciaNesta área, é possível preencher e enviar, por via electrónica, o anúncio destinado a que as entidades com direito legal de preferência num negócio de transacção de imóveis possam manifestar a intenção, ou não, de exercer o direito legal de preferência que lhes assiste.

PublicaçõesÉ possível aceder às publicações de notificações editais, no âmbito dos processos de justificação e de rectificação, e às publicações das decisões do processo de justificação.

Predial onlinewww.predialonline.mj.pt

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Quando se pretende adquirir um imóvel é importante saber que registos existem sobre o mesmo. É para isso que existem as certidões. E, até 2009, estas eram em papel. Mas, na era da desmaterialização e da simplificação, até esta realidade mudou. Para dar uma resposta mais condizente com os novos tempos, surgiu a «Certidão Permanente do Registo Predial».Esta certidão foi desmaterializada e passou a ser um código, que permite o acesso, via portal «Predial Online», a todos os registos existentes e pendentes sobre um determinado prédio. Mas não foi só a certidão que se desmaterializou, também o pedido da mesma passou a ser efectuado através do mesmo site, sem que para tal seja necessária autenticação.Desta forma, quem pretenda proceder a este pedido só tem que ter um computador com ligação à Internet, aceder, no site «Predial Online», à área de pedido de certidões, preencher os dados pessoais e proceder ao pagamento

do pedido. Assim que o pedido é processado, os cidadãos recebem uma mensagem de correio electrónico onde é indicado o código de acesso à certidão, que terá o prazo de validade de um ano.Mas este prazo, que poderá parecer longo, não retira qualquer valor aos dados disponibilizados, uma vez que a certidão, dado ser apresentada em formato electrónico, está

permanentemente actualizada.Outra das vantagens deste tipo de certidão reside no facto do seu preço, seis euros, não só ser mais baixo do que a versão em papel (30 euros), como poder se deduzido se, no prazo de vigência da mesma, ocorrer algum acto de registo via Internet sobre o prédio em questão.

Dados prediaisvia internet

as certidõesdesmaterializaram-se. agora, através de um simples código,é possível consultar os dadosde um prédio pela internet.

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Vantagens

Desmaterialização

O processo de pedido e de acessoàs «Certidões do Registo Predial» passaa ser efectuado de forma completamentedesmaterializada, não sendo necessárioproceder à emissão em papel das certidões.

simplificação

Os pedidos de certidão foram simplificados.As deslocações às conservatórias foramsubstituídas pelo acesso à Internet. No site «Predial Online» pode solicitar-se o código de acesso ao documento, sem que seja necessária qualquer autenticação.

actualização

As certidões emitidas têm a validade de um ano, mas como são em formato electrónico a informação constante no registo está sempre actualizada.

serViços

Pedido de certidão Permanentedo registo Predial

No site «Predial Online» é possível efectuar o pedido da «Certidão Permanente do Registo Predial» de um prédio.

consulta de certidão Permanentedo registo Predial

Acesso, mediante a inserção do códigoda certidão, aos registos relativos ao prédio a que a mesma se refere.

núMeros

2.711.430 certidões Permanentes do

registo Predial

Desde a entrada em vigor deste serviço, e até Maio de 2010, foram emitidos mais de dois milhões de certidões.

contactos

urL: www.predialonline.mj.pt

telef.: 707 20 11 22


Passo a Passo

1. aceder ao site

Entrar no site «Predial Online».

2. Preencher os dados

Aceder à área de pedido de certidões e preencher os dados solicitados.

4. submeter o pedido de certidão

Preencher os dados referentes à certidão a pedir e os dados de contacto (telefone e email).

5. efectuar o pagamento da certidão

Proceder ao pagamento da certidão através de Multibanco ou Visa no prazo de 48 horas.

certidão Permanente do registo Predialwww.predialonline.mj.pt

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84858687888990919293949596979899100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144

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A veracidade e autenticidade dos documentos apresentados quando se pretende efectuar um negócio não pode ser descurada. Se quem diz que é não o for, se um documento que fornece dados sobre um imóvel envolvido numa transacção não for autêntico, mais do que perante uma mentira, podemos estar perante uma burla.Garantir que os documentos apresentados aquando da realização de transacções de imóveis são autênticos é vital para o bom andamento e conclusão das mesmas. Para desmaterializar a apresentação destes documentos, foi criada uma área no portal «Predial Online» que serve para depositar os documentos particulares autenticados.Esta é uma área reservada a advogados, solicitadores, notários e câmaras de comércio e indústria, e por isso quem precisar de aceder para efectuar o depósito de documentos terá que se autenticar através de um certificado

digital. Refira-se que este depósito de documentos é obrigatório para advogados, câmaras de comércio e indústria, notários e solicitadores que utilizem este instrumento na celebração de negócios sobre imóveis. Nos casos em que o pedido de registo de um acto seja promovido em simultâneo com o «Depósito do Documento Particular Autenticado», não deverá ser utilizada esta área do «Predial Online» para o depósito, mas sim a área Registos.Se a autenticação é obrigatória para proceder ao depósito online de documentos particulares autenticados, o mesmo não acontece quando se pretende aceder a um documento depositado.Para realizar este pedido de acesso, basta introduzir o código de acesso ao documento e indicar um endereço de correio electrónico, para o qual será enviada a informação solicitada.Com a disponibilização deste serviço, é mais um acto relativo às transacções de imóveis que se desmaterializa e simplifica, tornando mais acessível o relacionamento entre cidadãos/empresas e serviços públicos, neste caso o Registo Predial.

autenticidadevia interneta autenticidade dos documentos é essencial para a realização de transacções. agora, esta característica pode ser verificada online.

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010203040506070809101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384

858687888990919293949596979899

100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144

Vantagens

simplificação

Torna mais simples a tarefa de advogados, solicitadores, notários e câmaras de comércio e indústria que tenham que usar documentos particulares autenticados, uma vez que os mesmos são depositados por via electrónica, sem deslocações.

Desmaterialização

O acesso ao Documento Particular Autenticado é feito através da Internet, no portal «Predial Online», sem que haja circulação de papel.

serViços

criar Depósito de Documento Particular autenticado

Permite efectuar o depósito electrónico obrigatório do Documento Particular Autenticado.

consultar Depósito de Documento Particular autenticado

Sem necessidade de autenticação, está disponível a consulta ao documento depositado.

núMeros

44.986 Documentos depositados

Foram depositados quase 45 mil

Documentos Particulares Autenticados.

contactos

urL: www.predialonline.pt

telef.: 707 20 11 22


Passo a Passo

1. aceder ao serviço Predial online

Entrar no site «Predial Online».2. entrar na área depósito

de documentos

Clicar na área referente ao Depósito de Documentos, no serviço «criar».

3. autenticar-se

Para criar o depósito de um documento terá que, em seguida, autenticar-se.

4. realizar o serviço

Seguir os passos indicados para a realização do serviço.

Depósito de Documento Particular autenticadowww.predialonline.pt

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Internet e balcão único: são estas as duas vias que vieram revolucionar o Registo Automóvel. Um novo documento, mais simples e conciso, que pode ser solicitado online ou ao balcão, e actos que passam a ser apenas electrónicos. É este o veículo para uma maior simplificação.

01020304050607080910111213141516171819202122232425262728293031323334353637383940414243444546474849505152535455565758596061626364656667686970717273747576777879808182838485

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Há poucos anos, para que se tivesse a identificação total de um veículo e do seu proprietário eram necessários, pelo menos, dois documentos: o livrete e o registo de propriedade. O primeiro continha as características do veículo e o segundo reunia a informação sobre o seu proprietário. Esta situação mudou, com a criação do certificado de matrícula.O certificado de matrícula é o documento que torna mais visível e palpável aos olhos dos cidadãos um projecto mais vasto, o «Documento Único Automóvel» (DUA), que teve início com a criação de balcões e serviços únicos de atendimento.Só com a criação do DUA, que resultou de várias medidas de desburocratização e reorganização dos serviços, como a fim da competência territorial, foi possível chegar ao certificado de matrícula, que unifica, num só documento, a informação antes contida em dois.Desta forma, a quem adquirir um automóvel novo, necessitar de substituir o livrete ou o registo de propriedade - tanto em caso de alteração de dados, como quando apenas é necessária uma segunda via, devido a roubo ou perda do mesmo -, bastará solicitar um certificado

de matrícula. Esse pedido poderá ser efectuado em qualquer balcão DUA do país, algo só possível dado ter sido extinta a competência territorial das conservatórias, o que veio simplificar e tornar mais acessível aos cidadãos este serviço.Além de pedido nos balcões DUA, que estão presentes nos postos de atendimento do Instituto da Mobilidade e dos Transportes Terrestres em todas as capitais de distrito, nas conservatórias do Registo Automóvel e nas Lojas do Cidadão, o certificado de matrícula pode ser solicitado via Internet, através do portal «Automóvel Online», sendo neste caso necessária a autenticação através de certificado digital, como o que está contido no «Cartão de Cidadão». O pedido deste novo documento pode ser efectuado pelos proprietários do veículo, pelos importadores de automóveis, pelos usufrutuários dos mesmos e por quem adquire um veículo com reserva de propriedade. Com o DUA, passou a ser possível ter, num único documento, o que antes exigia dois, ou seja a informação ficou mais simplificada.

contactos

urL: www.automovelonline.mj.pt telef.: 702 20 11 22e-mail: [email protected]

o livrete e o registo de propriedade dos veículos estão em vias de extinção. o projecto Dua – «Documento único automóvel» - levou à criação do certificado de matrícula, que fundiu estes dois documentos.

um novo serviçoque levou à fusão

de dois documentos

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100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144

Vantagens

simplificaçãoFoi criado o certificado de matrícula, que veio substituir o livrete e o registo de propriedade do veículo.

Fim da competência territorialO certificado de matrícula passou a poder ser pedido em qualquer balcão do «Documento Único Automóvel» (DUA) existente no país.

DesconcentraçãoOs funcionários do Registo Automóvel passaram a ter mais competências. Passam a desempenhar algumas funções que antes eram apenas asseguradas pelos conservadores, o que facilita a prestação de serviços.

reforma de procedimentosHouve uma simplificação dos formulários a preencher e a obtenção de informação passou a ser feita, sempre que possível, por via informática.

serViços

emissão do certificado de matrículaPermite solicitar o certificado de matrícula sempre que ocorre a compra/venda do veículo

segunda via do certificado de matrícula sem alteraçõesEste serviço possibilita que seja pedida uma segunda via do documento, sempre que o mesmo esteja em mau estado de conservação ou tenha sido perdido/roubado

segunda via do certificado de matrícula com alteraçõesPedido de uma nova via do certificado de matrícula sempre que ocorram alterações, tanto nas características do veículo como nos dados do proprietário, como a morada, por exemplo.

núMeros

363 serviços Documento único automóvelSão já 363 os serviços do projecto «Documento Único Automóvel»

7.800.337 certificados de matrícula emitidos.Desde 2005, foram emitidos maisde 7 milhões e oitocentos mil certificadosde matrícula.

672.313 certificados de matrícula emitidos em 2010 (até Maio)Este ano, até ao final do mês de Maio, os serviços do DUA emitiram mais de seis mil e setecentos certificados de matrícula.

Documento único automóvelwww.automovelonline.mj.pt

Passo a Passo

1. Dirigir-se ao balcão Dua

Deslocar-se ao balcão do «Documento Único Automóvel», que presta o serviço de emissão de certificado de matrícula.

2. Preencher os formulários

Preencher os formulários destinados ao pedido a efectuar, podendo solicitar ajuda para o efeito.

3. entregar os formulários preenchidos

Entregar ao balcão os formulários devidamente preenchidos.


O pagamento do pedido é efectuado no acto de entrega do mesmo.

5. entrega do certificado de matrícula

O certificado de matrícula é enviadopor correio para a morada do requerente.Em casos excepcionais, pode ser levantado no próprio dia, na Imprensa Nacional - Casa da Moeda

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Registar um automóvel novo, alterar o registo de um automóvel usado, extinguir a reserva de propriedade, entre outros actos relativos ao registo de veículos era algo que consumia tempo e implicava desloca-ções. Foi para alterar esta situação que a inicia-tiva «Automóvel Online» foi criada. Com a adopção de várias medidas administrativas que reduziram a burocracia e alteraram, simplificando, os procedimentos, nomea-damente o fim da competência territorial das conservatórias do registo automóvel, passou a ser possível realizar o registo de veículos através da Internet.O projecto, que já está a funcionar em todo o país, permite que qualquer uma das partes envolvidas num acto de Registo Automóvel possa efectuar o mesmo por via electrónica. Mas, para isso, é necessária a autenticação no portal através de certifica-dos digitais, o que, no caso dos cidadãos, pode ser feito através dos certificados existentes no «Cartão de Cidadão». Este pedido pode ser efectuado também por advogados, solicitadores e notários em representação de uma das partes, e, nes-tes casos, é exigido um certificado digital qualificado.Os procedimentos para o registo de veícu-los, que deverá ser efectuado antes de se

completarem sessenta dias sobre o acto sujeito a registo, são simples. Ao aceder ao site, o requerente deverá preencher o formulário referente ao acto a realizar e enviar o mesmo por via electrónica, assim como anexar ao pedido os documentos necessários em formato digital. Para garantir a autenticidade dos mesmos e a segurança, se o pedido for efectuado por um cidadão, os documentos terão que ser assinados digitalmente.Para que haja um garantia de recebimento do pedido, o requerente recebe um email comprovativo do pedido de registo, que contém a informação enviada para que se possa verificar se não há erros, e ainda os dados para pagamento por homebanking ou Multibanco, se for o caso. Sem este pagamento, o pedido de registo não avan-çará.Embora os registos relacionados com os ve-ículos sejam as operações mais conhecidas do «Automóvel Online», a verdade é que o site permite ainda a realização de pedidos de «Certidão Permanente do Registo Auto-móvel» e a consulta da mesma. Com estes serviços, a desmaterialização dos actos do Registo Automóvel é quase total permitindo ganhos directos e indirectos de produtivida-de e a redução de custos.

o registo automóvel arrancou a grande velocidade com a internet. num único portal, é hoje possível realizar a maior parte dos actos relacionados com o registo de veículos, sem sair de casa.

revolução no registoautomóvel

contactos

urL: www.automovelonline.mj.pt telef.: 702 20 11 22e-mail: [email protected]

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919293949596979899

100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144

automóvel onlinewww.automovelonline.mj.pt

núMeros

1.429.921 registos efectuados

Desde Setembro de 2007 e até final de Maio de 2010, foram efectuados mais de um milhão e 400 mil registos de automóveis pela Internet.

515. 248 pedidos de registo até Junho de 2010

Entre Janeiro e Junho de 2010, foram registados mais de 500 mil veículos via portal AutomovelOnline.

VantagenssimplificaçãoO acesso aos serviços de registo automóvel pela Internet veio simplificar alguns procedimentos relativos aos actos de registo.

DesmaterializaçãoTodo o processo passou a ser efectuado digitalmente. O papel deixou de circular.

redução de custosCom o «Automóvel Online», foram reduzidos os custos.

reorganizaçãoDeixou de existir uma competência territorial para a realização do registo de veículos.

serViços▪ Transmissão de propriedade plena resultante

de um contrato verbal de compra e venda;▪ Penhora, desde que requerida por solicitador

de execução, e cancelamento de penhora;▪ Apreensão administrativa de veículo;▪ Alteração do contrato de locação financeira;▪ Alteração de nome/denominação e/ou

mudança de residência/sede;▪ Cancelamento de registo;▪ Compra e venda mais locação financeira;▪ Compra e venda com reserva de propriedade;▪ Extinção de locação, de reserva, de locação

mais compra e venda, de reserva mais compra e venda;

▪ Locação financeira;▪ Registo inicial de propriedade;▪ Transmissão da posição de locador e de

locatário;▪ Constituição e cancelamento de hipoteca

legal, judicial e voluntária;▪ Compra e venda mais hipoteca voluntária;▪ Cancelamento de hipoteca mais compra e

venda;▪ Transmissão da propriedade por doação,

por partilha de herança, por partilha subsequente a divórcio ou separação judicial de pessoas e bens, por fusão, ...;

▪ Pedido de 2ª via do certificado de matrícula;▪ Registo e cancelamento de acção e registo

de decisão judicial;

Passo a Passo

1. aceder ao site

Aceder ao site Automóvel Online – http://www.automovelonline.mj.pt - e autenticar-se através de certificado digital ou do Cartão de Cidadão.


Preencher os formulários adequados ao registo a efectuar.

3. envio dos formulários e documentos

Depois de preenchidos os formulários, enviar os mesmos por via electrónica, assim como qualquer outro documento necessário, tendo estes que ser enviados nos seguintes formatos digitais: PDF, JPEG, GIF ou TIF.

4. Pagamento dos emolumentos

Efectuar o pagamento dos emolumentos correspondentes ao pedido, por homebanking ou Multibanco. O pagamento deverá ser feitono prazo de dois dias úteis.

5. recebimento de sMs/email a confirmar registo

Após o pagamento, o requerente recebe uma SMS ou um email a confirmar que o registo irá ser efectuado.

6. recebimento do certificado de Matrícula

O requerente recebe o Certificado de Matrícula na morada indicada para o efeito.

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Quer comprar um veículo em segunda mão mas não tem qualquer garantia se o mesmo está em nome de quem se apresenta como seu proprietário? O que fazer? Se esta tarefa lhe parecer hercúlea é porque ainda não conhece o serviço «Certidão Permanente do Registo Automóvel». Este serviço, que está disponível através do portal «Automóvel Online» e em qualquer balcão do Registo Automóvel, permite que qualquer cidadão solicite uma certidão sobre determinado veículo. E, para seja um pedido fácil de executar, não há necessidade de autenticação no site.Para requerer esta certidão, basta preencher os dados do veículo e do

requerente e proceder ao pagamento do pedido, no valor de 10 euros, através de homebanking ou através do Multibanco, sendo gerada, automaticamente, uma referência para tal.A resposta ao pedido de certidão materializa-se no envio de um código de acesso ao requerente, que permite aceder ao registo do veículo, sendo que este substitui a certidão em papel, não podendo ser exigida, quer por entidades públicas, quer privadas, a apresentação desta última, sempre que seja entregue o código de acesso.A actualização da informação disponibilizada é uma das vantagens deste serviço, pelo que, para que a mesma seja sempre fiável, as «Certidões Permanentes do Registo Automóvel» têm a validade de seis meses, findo os quais deverá ser requerida uma nova certidão. Através da «Certidão Permanente do Registo Automóvel» é possível obter informação sobre o titular dos veículos, assim como sobre todas as apresentações e pedidos de registos pendentes de elaboração ou confirmação sobre o veículo.Tendo em conta que este é um processo que visa a desmaterialização de procedimentos, as certidões poderão ser impressas a partir do site, mas não terão, neste formato, qualquer valor jurídico.

um só código, todaa informação automóvelse quer saber de quem é um veículo e outras informações relevantes sobre o mesmo, basta ir ao «automóvel online» ou a um balcão do registo automóvel.

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100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144

VantagensDesmaterializaçãoTodo o processo de pedido de certidão é desmaterializado, assim como o acesso à mesma. Acaba a emissão em papel. É atribuído um código que permite o acesso online aos dados do veículo, através do portal «Automóvel Online».

simplificaçãoOs pedidos de certidão podem ser efectuados em qualquer local e a qualquer hora, sem necessidade de deslocações.

actualizaçãoOs dados sobre os veículos estão sempre actualizados, pelo que, quando se pede uma certidão ou se acede à mesma, a informação lá inscrita é a mais actual.

serViçosPedido de certidão Permanente do registo automóvel onlinePermite solicitar a emissão da «Certidão Permanente do Registo Automóvel», através da atribuição de um código de acesso

consulta de certidão Permanente do registo automóvel onlineÉ possível consultar, mediante um código de acesso, a «Certidão Permanente do Registo Automóvel» em vigor.

núMeros

159.501 certidões Permanente do regis-to automóvel

Desde Setembro de 2007 e até Junho de 2010, foram emitidas mais de 15 mil Certi-dões Permanentes do Registo Automóvel

contactos

urL: www.automovelonline.mj.pt

telef.: 702 20 11 22


certidão Permanente do registo automóvelwww.automovelonline.mj.pt

Passo a Passo

1. aceder ao site automóvel online

Aceder ao site http://www.automovelonline.mj.pt.

2. entrar na área Pedido de certidão Permanente do registo automóvel

Depois de entrar no site «Automóvel Online», entrar na área reservada ao pedido das certidões, que não exige certificado digital.

3. Preencher os dados do veículo

Preencher os dados solicitados sobre o veículo a que se refere o pedido.

4. Preencher os dados do requerente

Preencher os campos destinados à identificação do requerente

5. obtenção de comprovativo do pedido

Emissão de um documento comprovativo do pedido, que só é aceite após o pagamento.

6. obtenção de dados para pagamento

Emissão dos dados para pagamento por homebanking ou Multibanco.

7. envio do código de acesso à certidão

Após o pagamento do pedido, é enviado para o requerente, por email, o código de acesso à «Certidão Permanente do Registo Automóvel».

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Criar uma empresa, abrir uma sucursal, prestar contas, aceder a variada informação empresarial, todos estes actos da vida das sociedades são hoje mais simples e mais rápidos. Os negócios agradecem…

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Cartão com o Número de Identificação Fiscal, cartão com o número de Segurança Social, lembretes com o código de acesso à «Certidão Permanente do Registo Comercial». Estes e outros documentos tinham que fazer parte do dia-a-dia das empresas.Para tornar a identificação das empresas mais simples e prática foi criado o Cartão da Empresa/Pessoa Colectiva, que junta, num só documento, esses números de identificação, tendo o Número de Identificação Fiscal passado a Número de Identificação de Pessoa Colectiva (NIPC). Para além destes dados, o novo documento contem ainda a CAE (Classificação de Actividade Económica) principal e até três CAE secundária, a natureza jurídica da sociedade e a data da sua constituição.Mas as mudanças não ficaram por aqui. Este cartão deixou de ser apenas físico, para ser também electrónico, medida que se insere no movimento de constante desmaterialização dos procedimentos associados à vida das empresas. E para que a aposta no uso das tecnologias e no recurso a procedimentos simplificados seja cada vez maior, este cartão é disponibilizado, gratuitamente, às sociedades constituídas no âmbito das iniciativas «Empresa na Hora», «Empresa Online», «Sucursal na Hora» e «Associação na Hora».

Os pedidos deste cartão podem ser efectuados online no site do Instituto dos Registos e do Notariado, no Portal da Empresa e na «Empresa Online», onde também poderá ser consultado, mediante a inserção do código de acesso, e também junto das conservatórias do Registo Comercial. Estes pedidos apenas devem ser efectuados pelas empresas existentes antes da sua entrada em vigor deste projecto, ou seja, antes de 31 de Dezembro de 2008, uma vez que, para as constituídas depois dessa data, a emissão do cartão é automática. Este novo documento identifica as sociedades, cooperativas, agrupamentos complementares de empresas, agrupamentos europeus de interesse económico, entidades públicas empresariais, estabelecimentos individuais de responsabilidade limitada, sucursais de entidades estrangeiras, «trusts», empresários individuais, se for designado de Cartão da Empresa.No caso das entidades inscritas no Ficheiro Central de Pessoas Colectivas, mas não sujeitas a registo comercial (associações, fundações, pessoas colectivas religiosas, organismos da Administração Pública, condomínios), e das associações e fundações registadas nas conservatórias do Registo Comercial, devido ao seu reconhecimento como pessoas colectivas de utilidade pública, será emitido o Cartão de Pessoa Colectiva. Uma das vantagens da versão electrónica deste cartão é a sua permanente actualização, pelo que, ao contrário do que acontece com a sua vertente física, não tem prazo de validade.

a identificação das empresas é agora efectuada através de um único cartão, que pode ser físico e electrónico.

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uma empresa,um documento

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Vantagens

simplificação

Simplifica a identificação das empresas/pessoas colectivas, ao juntar, num só cartão, vários dados, como o Número de Identificação de Pessoa Colectiva, da Segurança Social, e ainda os códigos de acesso à IES e à Certidão Permanente do Registo Comercial.

Desmaterialização

A identificação da empresa passa a estar disponível online, sem necessidade de papel.

transparência

Os dados de identificação disponibilizados online estão permanentemente actualizados.

serViços

Pedido de cartão da empresa /Pessoa colectiva

Permite solicitar a versão em papel e electrónica do Cartão da Empresa/Pessoa Colectiva.

consulta de Pedido de cartão da empresa/Pessoa colectiva

Pode ser consultado o estado do pedido.

consulta de cartão da empresa /Pessoa colectiva

Após a emissão do cartão, é gerado um código que permite a sua consulta por via electrónica.

núMeros

86.763 cartões emitidos

Já foram emitidos mais de 86 mil «Cartões da Empresa/Pessoa Colectiva».

17.875 cartões emitidos em 2010

Foram emitidos, desde o início deste ano e até ao final do mês de Junho, quase 18 mil Cartões da Empresa/Pessoa Colectiva.

contactos

urL: www.irn.mj.pt

telef.: 707 20 11 22


cartão da empresa/Pessoa colectivawww.irn.mj.pt

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Passo a Passo

1. aceder ao site

Aceder a um dos sites onde é possível proceder ao pedido.

2. Preencher o formulário

Preencher os dados referentes ao pedido.

3. confirmação do pagamento

Confirmar o pagamento do pedido de cartão.

4. comprovativo do pedido

É emitido o comprovativo do pedido.

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Julho de 2005 marca uma nova era na criação de empresas em Portugal. É nesta data que entra em funcionamento o balcão «Empresa na Hora». Daí para cá, os empresários passaram a ter um novo relacionamento com os serviços públicos quando pretendem constituir sociedades.O processo, que até então, era demorado e implicava a deslocação a vários serviços públicos, passou a estar concentrado num único local, o que reduziu o tempo gasto no processo de criação de empresas, bem como simplificou os procedimentos associados ao mesmo.A simplificação passou a ser a palavra-chave no relacionamento com os empresários, por isso, para a constituição de uma sociedade por esta via, que pode ser uma sociedade unipessoal, uma sociedade por quotas ou uma sociedade anónima, deixou de ser necessário obter, previamente, o certificado de admissibilidade da firma, junto do Registo Nacional de Pessoas Colectivas, bem como celebrar uma escritura pública. Esta constituição pode ser efectuada em qualquer um dos balcões existentes no

país, independentemente do local de sede da empresa.A desmaterialização dos vários procedimentos relacionados com a criação de uma empresa, que permite que sejam os serviços a comunicar entre si, não sobrecarregando as sociedades com tarefas de carácter administrativo, levou a que, no acto da constituição de uma empresa através do serviço «Empresa na Hora», seja comunicado, de imediato, o código de acesso ao cartão electrónico da empresa e o número de identificação da Segurança Social, assim como seja entregue o pacto social e o código de acesso à «Certidão Permanente do Registo Comercial», válida pelo prazo de um ano ou, em alternativa, pelo prazo de três anos, acompanhada de certidão em papel.Todo o esforço de desmaterialização permite também que seja publicado, de imediato, o registo do contrato da sociedade no site «Publicações Online», deixando de ser necessário efectuar esta publicação em Diário da República, uma vez que o acesso a este site é público e gratuito. É ainda atribuído à sociedade um registo de domínio «.pt», que é gratuito durante o primeiro ano. Para que todas as formalidades fiquem completas, o «Empresa na Hora» permite ainda que seja escolhida uma marca para associar à empresa e a adesão a um centro de arbitragem.

constituir uma empresa deixou de ser um quebra-cabeças. Desde 2005, que em pouco mais de 30 minutos, é possível dar inicio a uma actividade empresarial.

empresas«à la carte»

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Vantagens

simplificação

Simplificar os procedimentos para a criação de empresas.

Modernização

O paradigma de contacto com os serviços públicos foi alterado. Há uma junção de vários serviços num só local.

racionalização

Há uma redução e custos e uma racionalização de meios, tanto para os cidadãos como para o Estado.

serViçoscriação de empresa

O balcão «Empresa na Hora» permite a constituição de uma sociedade em menos de uma hora, bem como a realização de todas as formalidades associadas à mesma.

núMeros

93.882 empresas na Hora

Através do serviço «Empresa na Hora», foram já criadas mais de 93 mil empresas.

185 serviços

Existem no país 185 balcões Empresa na Hora.

39 minutos e 54 segundos

É este o tempo médio de constituição de uma «Empresa na Hora».

contactos

urL: www.empresanahora.pttelef.: 707 20 11 22e-mail: [email protected]

empresa na Horawww.empresanahora.pt

Passo a Passo

1. Dirigir-se ao balcão empresa na Hora

Os sócios da sociedade a constituir devem dirigir-se a um serviço Empresa na Hora.

2. escolher um pacto social

Devem escolher um pacto social entre os modelos pré-aprovados existentes no serviço.

3. escolher uma denominação de firma

Escolher a denominação da firma entre a lista de nomes pré-aprovados disponibilizados ao balcão.

4. indicação ou escolha

do técnico oficial de contas (toc)

No acto de constituição da empresa, pode indicar-se um TOC ou escolher um da Bolsa de TOC disponível.

5. Pagamento

Para que o processo fique concluído, é efectuado o pagamento devido.dito.

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Criar uma sucursal ou uma representação permanente de uma empresa estrangeira em Portugal mudou em Abril de 2008. Foi nessa data que, na lógica dos balcões únicos criados com o objectivo de simplificar, modernizar e tornar mais eficiente a prestação de serviços públicos aos cidadãos e as empresas, entrou em funcionamento o balcão «Sucursal da Hora».Com a entrada em funcionamento deste serviço, não só passou a ser possível criar as sucursais, como nomear os seus representantes e inscrever, de imediato, as mesmas nas Finanças e na Segurança

Social. Também a obrigatória publicação da sua criação ficou facilitada, uma vez que a mesma é, automaticamente, efectuada no site «Publicações Online». Desta forma são eliminadas as deslocações a vários serviços, como o Registo Nacional de Pessoas Colectivas, as conservatórias do Registo Comercial, os serviços de Finanças e a Segurança Social.Para além da diminuição das deslocações e de todos os custos que estas acarretam, também os valores a pagar pela criação de uma sucursal passaram a ser menores. Nos balcões «Sucursal na Hora», o valor cobrado é de 100 euros, face aos 200 cobrados pelo método tradicional. Sendo que este valor também baixou com a criação destes balcões, uma vez que, antes de Abril de 2008, podia ir até aos 495 euros.Actualmente, o serviço está disponível em 70 balcões em todo o país, tendo já contribuído para a constituição de 226 sucursais, números referentes ao período compreendido entre a sua criação e final de Junho de 2010.Nos primeiros cinco meses de 2010, foram registadas 42 sucursais no balcão «Sucursal na Hora», o que correspondeu a 58 por cento do total deste tipo de sociedades criadas em Portugal neste período.

um balcão parainvestir em Portugal

as empresas estrangeiras que pretendam investir em Portugal podem criar, em apenas um dia, a sua sucursal no país.

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contactos

urL: www.irn.mj.pttelef.: 707 20 11 22e-mail: [email protected]

sucursal na Horawww.irn.mj.pt

Passo a Passo

1. Dirigir-se ao balcão sucursal na Hora

Deve dirigir-se a um balcão de atendimento que preste este serviço.

2. apresentar a documentação necessária

Os interessados devem apresentar os documentos que comprovem a existência da empresa estrangeira e as deliberações que aprovam a criação da sucursal e indicar os representantes em Portugal.

3. criação da sucursal

Após apresentação e confirmação dos dados, a sucursal é criada e o seu registo é efectuado de imediato no site Publicações Online.

4. Pagamento

Para que o processo fique concluído é efectuado o pagamento devido

Vantagens

simplificação

Simplifica os procedimentos de constituição de sucursais, que passam a ser efectuados num único local e no mesmo dia.

Modernização

Moderniza os procedimentos relativos ao atendimento aos empresários que pretendem investir em Portugal.

competitividade

Ao possibilitar a criação mais célere de sucursais, é dado um estímulo ao investimento estrangeiro.

serViçoscriação de sucursal

Permite a uma empresa estrangeira criar, num balcão único de atendimento, uma sucursal em Portugal, evitando deslocações a vários serviços.

núMeros

226 sucursais na HoraDesde Abril de 2007 até final de Junho de 2010, foram constituídas mais de 220 Sucursais na Hora.

70 serviçosExistem no país 70 balcões Sucursal na Hora.

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Os sócios que queiram criar uma empresa já não precisam de andar de repartição pública em repartição pública para materializarem o seu desejo. Com o serviço «Empresa Online», basta que tenham um computador, uma ligação à Internet e certificados digitais para autenticação, para procederem a este acto.Com a criação do serviço «Empresa Online», foram simplificados e desmaterializados processos que envolviam uma grande carga burocrática e que eram muito morosos. E, para além da criação de empresas, este serviço, ao qual se acede através do Portal da Empresa, permite ainda pedir e consultar a «Certidão Permanente do Registo Comercial» e a entrega da declaração «IES – Informação Empresarial Simplificada».A simplificação de todos os procedimentos permite que, no momento da criação de uma empresa por via electrónica, possa ser escolhido um pacto social de entre os modelos pré-aprovados e disponibilizados pelos serviços, assim como um nome de firma, de entre os disponíveis numa bolsa de nome, podendo ser associada, de imediato, uma marca. Também por esta via pode ser dada a informação sobre o Técnico Oficial de Contas (TOC) da sociedade ou

escolher um da bolsa existente.Tendo sempre em vista a desmaterialização destes procedimento, as comunicações necessárias com outros serviços públicos, como a Segurança Social, a Direcção-Geral dos Impostos ou a Autoridade para as Condições do Trabalho são realizadas por via informática.Quando se trata de preencher formulários podem ocorrer erros. Na constituição de uma sociedade convém que tal não aconteça. Mas, se acontecer, os sócios podem estar descansados, uma vez que serão notificados por via electrónica para os corrigir. Sempre que sejam detectadas inconformidades, é enviado um email a informar das mesmas, que devem ser corrigidas no prazo de cinco dias. Para que o processo seja claro e rápido, as inconformidades são listadas na mensagem enviada. Assim, basta aceder à aplicação e corrigir os campos indicados.A constituição de uma empresa exige que seja publicada a informação relativa a este mesmo acto. E aqui, mais uma vez, a desmaterialização é total. Deixa de ser necessário recorrer ao Diário da República. Todo o processo é realizado por via electrónica, através do site «Publicações Online», que é de acesso público e gratuito. Este processo leva também a que se seja emitida a «Certidão Permanente do Registo Comercial», através do envio do código de acesso à mesma. Também será emitido o «Cartão da Empresa» em papel, que será enviado por correio para a sede da sociedade.

Basta um computador e uma ligação à internet para criar uma empresa e proceder a vários actos relacionados com a sua gestão. o serviço «empresa online» veio mudar a forma de constituir empresas em Portugal.

empresas à distânciade um «clique»

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Vantagens

simplificaçãoSimplificar os actos relacionados com a criação e a vida das empresas.

DesmaterializaçãoOs processos relativos à criação de empresas e às suas obrigações podem ser efectuados de forma desmaterializada, através da autenticação com certificados digitais.

ModernizaçãoHá um novo modelo de serviço público centrado no uso das Tecnologias de Informação e Comunicação.

racionalizaçãoA disponibilização de serviços por via electrónica permite uma maior racionalização dos recursos e uma diminuição dos custos.

serViçoscriação de empresa Através do Portal da Empresa, é possível criar uma empresa de forma totalmente desmaterializada, assim como proceder a todos os actos necessários a essa constituição, relacionados, tanto com procedimentos anteriores como posteriores.

obtenção de certidão Permanentedo registo comercialO serviço Empresa Online permite pedir e aceder à Certidão Permanente do Registo Comercial.

Declaração de ies – informação empresarial simplificadaAs obrigações declarativas ao Estado, que as empresas estão obrigadas a cumprir, podem ser efectuadas através do serviço Empresa Online.

núMeros

13.231 empresas online

Foram registadas, desde o início deste serviço, mais de 13 mil empresas através do Portal da Empresa.

577 empresas online constituídas em Junho de 2010

No mês de Junho de 2010, foram criadas 577 empresas por via electrónica.

contactos

urL: www.portaldaempresa.pt/cve/pt/eol/telef.: 707 20 11 22

empresa onlinewww.portaldaempresa.pt

Passo a Passo

1. aceder ao Portal da empresa

Aceder ao site.

2. escolher a opção criar empresa

No Portal da Empresa, entrar no menu criar empresa e preencher os formulários disponibilizados.

3. escolher o pacto social

O serviço disponibiliza vários modelos de pacto social pré-aprovados, basta escolher um.

4. escolher a firma

Escolher um nome para a sociedade entre os disponibilizados pelo serviço.

5. Pagamento

É fornecida uma referência para pagamento dos custos da operação. O pagamento pode ser efectuado por homebanking, Multibanco ou cartão de crédito.

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Saber qual a situação de uma empresa é, muitas vezes, o primeiro passo para quem pretende avançar com um negócio. E, para facilitar o acesso aos registos constantes sobre as empresas na Conservatória do Registo Comercial, foi criada uma nova modalidade de certidões.Com o objectivo de simplificar e desmaterializar esse acesso, surgiu a «Certidão Permanente do Registo Comercial», que consiste na atribuição de um código de acesso aos registos da empresa. Esta certidão mais não é do que a disponibilização em suporte electrónico, permanentemente actualizado, da reprodução dos registo em vigor sobre qualquer empresa ou entidade que seja sujeita a Registo Comercial, assim como sobre os registos e os pedidos pendentes.Tendo em vista simplificar o acesso a estes dados, o pedido desta certidão pode ser efectuado por qualquer pessoa, sem necessidade de autenticação, no caso de ser efectuado por via electrónica, e através

de vários serviços.Sendo a aposta na desmaterialização essencial para a modernização e a simplificação dos procedimentos relativos à vida das empresas, é possível solicitar esta certidão por via electrónica em três sites diferentes: Portal do Cidadão, «IES – Informação Empresarial Simplificada», e «Empresa Online».Mas, quem não domina as novas tecnologias, pode sempre dirigir-se a uma conservatória do Registo Comercial e solicitar a certidão. Esse pedido pode ser efectuado verbalmente ao balcão ou por escrito, através do envio de uma carta.Dado que os negócios têm, em muitos casos, uma dimensão internacional, as certidões podem ser também solicitadas em língua inglesa.A criação deste tipo de certidão trouxe uma maior transparência aos negócios, assim como permitiu que os serviços responsáveis pela sua emissão pudessem proceder a uma maior racionalização de recursos, uma vez que deixaram de emitir tantas certidões em papel.A validade da «Certidão Permanente do Registo Comercial» não pode ser posta em causa por nenhuma entidade, quer pública quer privada. Sempre que seja entregue o código de acesso, não pode ser exigida a versão em papel do documento.

Mais segurae mais simplesos registos respeitantes a uma empresa estão agora à distância de um código. sem necessidade de qualquer autenticação, pode pedir-se a certidão desses mesmos registos.

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100101102103104

105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144

Vantagens

simplificação

Simplifica o acesso aos registos das empresas existentes nas Conservatórias do Registo Comercial, possibilitando que qualquer pessoa solicite e aceda a essa informação.

Desmaterialização

A «Certidão Permanente do Registo Comercial» consiste num código que permite o acesso online à informação. Deixa de haver lugar à circulação de papel.

segurança

A informação é mais segura do que a constante nas certidões em papel, uma vez que está permanentemente actualizada.

serViçosPedido de certidão Permanente do registo comercial

Permite efectuar o pedido de certidão.

acesso à certidão Permanente do registo comercial

Possibilita o acesso à certidão mediante a inserção do código de acesso.

núMeros

1.450.511 certidões emitidas

Já foram emitidas mais de 1 milhão e 400 mil Certidões Permanentes do Registo Comercial.

22.338 certidões num único mês

Em Junho de 2010, foram emitidas mais de 22 mil certidões.

contactos

urL: www.portaldaempresa.pt

telef.: 707 20 11 22


certidão Permanente do registo comercialwww.portaldaempresa.pt

Passo a Passo

1. aceder ao Portal da empresa

Aceder ao Portal da Empresa.

2. entrar na área para pedidos de certidão do site

Entrar na área de pedidos de certidão.

3. efectuar pedido de certidão

Efectuar o pedido de certidão.

4. Pagamento

Efectuar o pagamento devido, sendo gerada uma referência para tal.

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Prestar informação sobre as contas anuais ao Estado era, em muitos casos, uma dor de cabeça para as empresas. Enviar informação para quatro entidades diferentes, em momentos diferentes, consumia muito tempo, e nalguns casos, era preciso ter alguém a tempo inteiro para essa tarefa.Acabar com este estado de coisas foi o que conduziu à criação da «IES – Informação Empresarial Simplificada», uma plataforma informática que permite a prestação desmaterializada da informação requerida pelo Estado.Com a entrada em vigor da IES, que pode ser acedida através do portal «IES» ou do Portal das Finanças, o registo de prestação de contas que era entregue, em papel, às conservatórias do registo comercial, a entrega da declaração anual de informação contabilística à Administração Fiscal, a entrega de informação estatística ao Instituto Nacional de Estatística e a entrega de informação relativa aos dados contabilísticos anuais, para fins estatísticos, ao Banco de Portugal, foram simplificados. Estes procedimentos foram desmaterializados e passaram a ser realizados através de um formulário electrónico e num único momento. Além da

desmaterialização do processo de prestação de contas às entidades competentes, o pagamento da IES também foi facilitado, uma vez que, no momento de submissão dos formulários, o sistema emite uma referência multibanco para pagamento.Com a informatização de todo este processo, também passou a ser automaticamente registado o acto da prestação de contas. Assim, as empresas vêem as suas contas publicadas directamente no site «Publicações Online», do Ministério da Justiça. A dimensão de todo este processo antes da desmaterialização, o fluxo de papel que gerava e os recursos que consumia, tanto às empresas como aos organismos públicos, pode ser aferida ao ter em conta o número de entidades sujeitas a este processo. Isto porque estão sujeitas à prestação de contas as sociedades comerciais e as sociedades civis sob forma comercial, as sociedades anónimas europeias, as empresas públicas, as sociedades com sede no estrangeiro e representação permanente em Portugal e os estabelecimentos individuais de responsabilidade limitada.Outra das facilidades criadas com o recurso à IES é a «Certidão Permanente de Registo Comercial». Ou seja, quando as empresas fazem o registo da prestação de contas, é-lhes atribuído um código de acesso a uma «Certidão Permanente de Registo Comercial», que mais não é do que a disponibilização, em suporte electrónico e permanentemente actualizado, da reprodução dos registos em vigor sobre a sociedade.

as quatro obrigações declarativas das empresas foram condensadas numa só e em formato electrónico. Para cumprir esta obrigação, basta ir ao site «ies – informação empresarial simplificada».

Quatroem um

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100101102103104105106

107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144

Vantagens

simplificação

As empresas passaram a realizar, de uma só vez, a prestação de contas e as obrigações declarativas junto de quatro entidades (Registo Comercial, Administração Fiscal, Instituto Nacional de Estatística e Banco de Portugal).

Desmaterialização

Deixou de existir papel, a declaração é efectuada num formulário electrónico e submetida às entidades competentes.

racionalização

Há uma racionalização de meios e de recursos humanos por parte das empresas, uma vez que quatro declarações deram origem a uma única.

serViços

entrega da declaração de ies

Permite a entrega da declaração de IES junto de quatro entidades diferentes, através do preenchimento de formulários electrónicos.

registo de prestação de contas

Após a entrega da declaração de contas, o registo das mesmas é efectuado, automaticamente, no site Publicações Online.

certidão Permanente do registo comercial

Aquando da entrega da prestação de contas, é atribuíd

núMeros

1.260.979 declarações entregues

Desde Abril de 2007 e até final de Junho de 2010, foram entregues mais de 1 milhão e 200 mil declarações por via electrónica.

43.190 declarações de contas anuais

Já foram entregues, através da IES, mais de 43 mil declarações de contas anuais.

contactos

urL: www.ies.gov.pttelef.: 707 20 67 07

ies – informação empresarial simplificadawww.ies.gov.pt

Passo a Passo

1. aceder ao site

Aceder ao site IES.

2. Preencher o formulário

Preencher os formulários respeitantes aos actos declarativos a que a empresa está obrigada.

3. submeter o formulário

Submeter, por via electrónica, os formulários para as entidades respectivas.

4. Pagamento

Proceder, por homebanking ou Multibanco, aos pagamentos que sejam devidos.

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As empresas, por lei, sempre tiveram que publicar os actos societários que efectuam, para que a informação relativa à sua constituição seja pública e clara. A publicação destes dados era, até Julho de 2005, efectuada em Diário da República.Mas o movimento de modernização, simplificação e «webização» dos serviços públicos, que já tinha sido iniciado e que estava em pleno funcionamento, também chegou a esta área. E foi assim que, da publicação em papel, se foi passando gradualmente para a publicação desses actos por via electrónica. O primeiro passo foi a criação do portal «Publicações Online», do Ministério da Justiça, e a instituição da obrigatoriedade de publicar online as alterações ocorridas

nos registos das empresas e as suas prestações de contas, entre outros actos.Como não se muda de um dia para o outro, até ao início de 2006, apenas as empresas criadas através do balcão «Empresa na Hora» foram abrangidas por esta medida, até porque nestes casos, como passou a ser corrente, as publicações são efectuadas de forma automática e oficiosa pelos serviços e não pelas empresas. Actualmente, este regime de publicação de actos por via electrónica abrange todas as sociedades.Esta medida de modernização administrativa veio tornar mais simples o processo de publicações, que também passou a ser mais barato, permitindo ainda uma maior transparência à vida das empresas, uma vez que as publicações são efectuadas e estão disponíveis num site que é de acesso público e gratuito.Para além da publicação dos actos, o site permite também consultar as certidões permanentes das empresas e as certidões de prestação de contas, o que aumenta a transparência. Para as empresas, há ainda um serviço que pode ser bastante importante, que consiste na possibilidade de consultar a legislação em vigor relativa às publicações, pois permite-lhes estar sempre a par das alterações legislativas que ocorram, e que, obviamente, têm que cumprir.

Do papelpara a internet

Quem quiser saber informações sobre uma empresa já não vai ao Diário da república. Vai à internet e acede ao site Publicações online.

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100101102103104105106107108

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contactos

urL: http://publicacoes.mj.pttelef.: 707 20 11 22e-mail: [email protected]

Publicações onlinehttp://publicacoes.mj.pt

Passo a Passo

1. aceder ao siteAceder ao site «Publicações Online».

2. Proceder ao preenchimento dos dadosPreencher os dados correspondentes ao acto societário a publicar.

3. submeter a informação para publicação

Após o preenchimento dos formulários, submeter os mesmos parapublicação.

Vantagens

simplificaçãoÉ simplificada a publicação dos actos societários.

ModernizaçãoHá uma modrnização do relacionamento das empresas com os serviços públicos, facilitando os procedimentos de publicação de actos, que passam a ser efectuados de forma oficiosa no site Publicações Online.

DesmaterializaçãoDeixam de ser publicados os actos societários em Diário da República, passando a ser publicados na Internet. A comunicação dos mesmos pelos serviços também é feita por via electrónica.

serViçosconsultar e pesquisar todas as publicações Permite consultar e pesquisar os actos publicados.

solicitar a publicação de actos societários online Possibilita pedir a publicação de actos societários.

solicitar a publicação de avisos, anúncios e convocatórias de associações e fundações Podem ser publicados outros actos como avisos e anúncios.

consultar a legislação em vigor, relativa às publicações Está disponível, para consulta, a legislação em vigor.

Pedido de certidão permanente Pode ser pedida a «Certidão Permanente do Registo Comercial».

consulta de certidão permanenteConsultar, mediante inserção do código de acesso, a certidão.

Pedido/renovação de certidão de prestação de contas Permite pedir ou renovar a certidão de prestação de contas.

consulta de certidão de prestação de contasDisponibiliza a consulta à certidão de prestação de contas.

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Tornar mais simples a obtenção de informação sobre os códigos de Classificação de Actividades Económicas (CAE) foi um dos pontos de partida para a criação do «SICAE – Sistema de Informação de Classificação das Actividades Económicas», um site a que qualquer entidade tem acesso.Sendo esta uma medida conducente a tornar a informação mais acessível, uma vez que está concentrada num única base de dados, disponível online, a actualidade dos dados é essencial. Por isso, todas as alterações que ocorram a nível destes códigos serão automaticamente publicadas no site.O SICAE apresenta-se como um canal único para a consulta do código CAE e para a comunicação, por via electrónica, com as diversas entidades públicas às quais tenha que ser comunicada uma alteração deste código. Desta forma, acaba a necessidade de contactar diversos organismos e por diferentes vias. A comunicação é apenas por via electrónica e a partir de um único ponto de acesso.Em funcionamento desde Abril de 2009, este site permite, não só a consulta dos códigos CAE, como pedir a alteração dos mesmos, sempre que tal seja necessário. A possibilidade de consulta dos códigos é essencial, uma vez que estes podem ser alterados oficiosamente pelo Instituto Nacional

de Estatística, pelo Instituto dos Registos e do Notariado e pela Direcção-Geral dos Impostos.Em termos gerais, o SICAE é um subconjunto do Ficheiro Central de Pessoas Colectivas, que integra, numa base de dados única, a informação sobre o código CAE. Estão disponíveis neste serviço as informações sobre as sociedades comerciais e civis sob forma comercial, cooperativas, empresas públicas, agrupamentos complementares de empresas e agrupamentos europeus de interesse económico. Estão igualmente disponíveis informações sobre os estabelecimentos individuais de responsabilidade limitada, sobre as representações de pessoas colectivas com sede no estrangeiro que habitualmente exerçam actividade em Portugal e estejam sujeitas a registo comercial, e sobre os instrumentos de gestão fiduciária e sucursais financeiras exteriores registados na Zona Franca da Madeira.Sobre as entidades mencionadas, é possível obter, através do SICAE, a seguinte informação: NIPC, Firma, Código CAE principal e até 3 códigos CAE secundários.Tanto as empresas como as entidades públicas beneficiam com a existência do SICAE. As empresas passam a dispor de um canal único para comunicar com as entidades públicas. Quanto às entidades públicas, estes serviços passam a ter um ponto único de acesso aos códigos CAE, que está sempre actualizado, o que permite acabar com a desconformidade de classificação da actividade económica que possa ocorrer entre os vários organismos públicos. As consultas ao SICAE são gratuitas tal como os pedidos de alteração dos códigos CAE.

nem sempre a atribuição de um código de classificação de actividade económica (cae) é uma tarefa simples e consensual. Para terminar com a confusão, nasceu o sicae.

o fim dasdesconformidades

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contactos

urL: www.sicae.pttelef.: 707 20 11 22 e-mail: [email protected]

sicae - classificação das actividades económicaswww.sicae.pt

Passo a Passo

1. aceder ao site

Aceder ao site SICAE.

2. Preencher os dados referentes

à mudança de cae

Preencher os dados do pedido indicando

o novo código pretendido.

3. submeter o pedido

Submeter por via electrónica o pedido.

4. recebimento da notificação

da mudança

A aceitação, ou não, da alteração

é comunicada de imediato no site.

Vantagens

simplificaçãoSimplifica o acesso das empresas aos códigos de Classificação da Actividade Económica (CAE), bem como possibilita o pedido de alteração sem necessidade de deslocações aos serviços.

DesmaterializaçãoOs procedimentos relativos à atribuição de códigos CAE e à sua alteração foram desmaterializados. Sempre que ocorra uma alteração, esta é publicada no site e as empresas notificadas.

canal únicoO SICAE apresenta-se como um canal único, por via electrónica, de consulta aos códigos CAE e de comunicação com as entidades públicas sobre as alterações que ocorram, evitando a comunicação com vários organismos e por diversas vias.

serViços

consulta de caePossibilita a consulta do código CAE de uma empresa, a partir do Número de Identificação de Pessoa Colectiva (NIPC) e da firma da mesma.

Pedido de alteração de caePermite pedir a alteração do código de Classificação da Actividade Económica (CAE) de uma empresa.

núMeros

203.120 comunicações ao sicae

Entre Março de Março de 2009 e Agosto

de 2010 foram efectuadas mais de 200 mil

comunicações ao SICAE

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Para criar uma associação, agora basta ir a um único local. Num só acto e no mesmo momento, o balcão «Associação na Hora» realiza todas as formalidades relativas à criação de associações. E com menos custos…

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Tornar mais simples e menos burocrático o contacto dos cidadãos com os serviços públicos foi o objectivo da criação dos balcões únicos. É nesta lógica que se inscreve o serviço «Associação na Hora».Com o intuito de tornar mais rápida e menos complexa a criação de uma associação, foi criado um balcão único, denominado «Associação na Hora», que se destina à criação de associações, tanto por pessoas individuais, como colectivas. O objectivo deste projecto, que vem na sequência de outras iniciativas tendentes a modernizar e a simplificar os serviços públicos, é permitir que, num só momento e num só local, se possa constituir uma associação.Para constituir uma associação através deste serviço, os interessados deverão dirigir-se ao balcão «Associação na Hora», podendo escolher um nome e um modelo de estatutos, previamente aprovados, dos dois que estão disponíveis (com ou sem nomeação simultânea dos órgãos sociais) e pré-aprovados no serviço. É também possível neste mesmo acto designar um Técnico Oficial de Contas (TOC), ou então escolher um da bolsa de TOC disponibilizada pelo serviço, isto se a opção for ter contabilidade organizada. Se não for esta a opção, é possível entregar a declaração de início de actividade neste mesmo balcão.O serviço «Associação na Hora» veio reduzir em muito os passos necessários para a criação de associações. Isto porque deixou de ser

necessário obter, previamente, o certificado de admissibilidade da firma junto do Registo Nacional de Pessoas Colectivas, assim como celebrar uma escritura pública, enviar a mesma, em formato físico, ao Ministério Público, e depositá-la no Governo Civil. Também a publicação em Diário da República foi suprimida, uma vez que as publicações da constituição e dos estatutos da associação passaram a ser efectuadas directamente, por via electrónica, no portal das Publicações, em http://publicacoes.mj.pt.A celeridade de todo este processo permite que, após a constituição da associação, os seus sócios tenham acesso imediato ao Cartão Electrónico de Pessoa Colectiva, que é visualizável electronicamente através da atribuição de um código de acesso. Também a inscrição na Segurança Social é imediata, sendo atribuído o número de identificação da associação sem necessidade de mais deslocações. Ainda sem saírem do mesmo espaço físico, os sócios recebem a certidão do acto constitutivo da associação e os seus estatutos, e é atribuído o registo de domínio Internet «.pt» à associação, que é gratuito durante o primeiro ano.Para além da simplificação, a redução de custos é outra das vantagens deste balcão. A constituição de uma associação fica por 170 euros, valor que é reduzido para 70 euros se se tratar de uma associação de estudantes.

contactosurL: www.associacaonahora.mj.pt/index.htmtelef.: 707 20 11 22

simplificar a criação de associações, evitando deslocações e burocracias é o principal objectivo do serviço associação na Hora

em prolda sociedade civil

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associação na Horawww.associacaonahora.mj.pt

Passo a Passo1. ir ao balcão associação na HoraOs sócios devem dirigir-se a um balcão Associação na Hora com os documentos de identificação necessários. 2. escolher uma denominaçãoO nome da associação pode ser escolhido através da lista de denominações pré-existente no balcão.3. escolher o modelo de estatutosExistem dois modelos de estatutos pré-aprovados, com ou sem nomeação dos órgãos sociais.4. iniciar a constituição da associaçãoApós os passos anteriores, inicia-se a constituição da associação.5. efectuar pagamentoO pagamento é efectuado no momento.

VantagenssimplificaçãoDeixa de ser necessário proceder a vários actos prévios à constituição de uma associação.

DesburocratizaçãoSão eliminados procedimentos em papel, que passam a ser efectuados por via electrónica.

redução de custosOs valores a pagar pela constituição são inferiores aos praticados fora do balcão único.

comodidadeOs sócios recebem, no momento, vários documentos da associação, como o Cartão Electrónico de Pessoa Colectiva, Segurança Social, certidão do acto constitutivo e estatutos.

serViçoscriação da associaçãoO balcão Associação na Hora permite a criação de associações num só local e num só acto.

escolha de estatutosNo balcão, estão disponíveis dois modelos de estatutos à escolha, com ou sem nomeação dos órgãos sociais.

Designação de um técnico oficial de contasÉ possível aos sócios, se optarem pelo modelo de

núMeros

134 balcõesDesde 2007, foram criados 134 balcões Associação na Hora.

2.977 associações constituídasForam quase três mil as associações criadas por este serviço desde a sua entrada em funcionamento.

671 associações constituídas em 2010 (até Junho)Nos primeiros seis meses de 2010,o balcão Associação na Hora foiresponsável pela criação de maisde 670 associações.

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contabilidade organizada, designar um Técnico Oficial de Contas (TOC) ou escolher um da Bolsa de TOC disponível no balcão.

entrega de certidão do acto constitutivoÉ entregue, de imediato, a certidão do acto constitutivo e dos estatutos.

entrega do cartão electrónico de pessoa colectivaOs sócios recebem um código para aceder ao cartão electrónico de pessoa colectiva, em www.irn.mj.pt ou www.empresaonline.pt.

entrega do número de identificação da segurança socialÉ entregue, no momento, o número de identificação da Segurança Social da associação.

Publicação do acto constitutivo e dos estatutosO acto constitutivo e os estatutos são, de imediato, publicados no site das Publicações do Ministério da Justiça – http://publicacoes.mj.pt -, deixando de ser necessária a sua publicação em Diário da República.

atribuição de domínio internet «.pt»É atribuído, de imediato, pela Fundação para a Computação Científica Nacional (FCCN), um registo de domínio «.pt», que é gratuito no primeiro ano.

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Se tem criatividade e imaginação, use a Internet para registar as suas ideias. Marcas e patentes estão hoje mais seguras graças aos novos serviços de pesquisa e registo. Está aberto o caminho para mais inovação.

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A criação de uma empresa tem, muitas vezes, associada uma marca. Mas nem sempre os sócios conseguem chegar a um nome que agrade a todos ou ter imaginação para criar a sua própria marca. Foi para facilitar esta tarefa que foi criado o serviço «Marca na Hora». Este projecto consiste numa bolsa de marcas pré-registadas a favor do Estado, que está disponível para acesso através da Internet. Os interessados apenas terão que aceder à bolsa através do Portal da Empresa, autenticar-se com um certificado digital, escolher aquela que pretendem e efectuar o registo em seu nome, pagando os respectivos custos.Embora seja uma acção, muitas vezes, associada à criação de empresas, nada impede que alguém adquira uma marca isoladamente, embora os números desta iniciativa mostrem que é na constituição de sociedades que mais se recorre a este serviço.O obtenção de uma «Marca na Hora» pode ser efectuada isoladamente no momento

da constituição de uma «Empresa na Hora», uma vez que nestes balcões existe o acesso à bolsa de marcas, ou quando se constitui uma «Empresa Online».Este serviço está disponível tanto para pessoas singulares como colectivas, tendo a bolsa de marcas pré-registadas, permanentemente, cerca de 200 marcas de escolha livre, uma vez que nenhuma delas tem associada qualquer actividade específica.O registo da marca tem a duração de dez anos, podendo ser renovado pelo mesmo prazo. A protecção da marca obtida por esta via apenas se limita ao território nacional, podendo, no entanto, o seu titular registá-la com âmbito europeu ou internacional. Mas, nestes casos, terá que se dirigir a um dos postos de atendimento do Instituto Nacional da Propriedade Industrial (INPI).

um serviçoque «marca»escolher uma marca nem sempre é fácil. Mas, com o serviço «Marca na Hora», basta escolher uma de entre as variadas denominações pré-aprovadas existentes numa bolsa na internet.

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contactos

urL: www.portaldaempresa.pt telef.: 707 20 11 22 e-mail: [email protected]

Marca na Horawww.portaldaempresa.pt

Passo a Passo

1. aceder ao site

Aceder, através do Portal da Empresa, à bolsa de marcas.

2. escolher a marca

Escolher, de entre as marcas pré-existentes, a que se pretende.

3. associar a marca à empresa a criar

Se for o caso, deverá associar a marca escolhida à empresa que vai criar. Este acto pode ser feito, tanto através do balcão Empresa na Hora, como do serviço Empresa Online. A aquisição de uma Marca na Hora não implica a criação de uma empresa, podendo ser um acto isolado.

4. Proceder ao registo da marca

Deve efectuar o registo da marca escolhida, que tem a duração de dez anos e é renovável, infinitamente, por períodos de dez anos.

5. Pagamento

Efectuar o pagamento dos valores correspondentes à marca escolhida.

VantagenssimplificaçãoSimplifica a adopção de uma marca. Os interessados podem escolher, através do Portal da Empresa, uma das marcas pré-registadas numa bolsa de marcas e registá-la online. DesmaterializaçãoO acesso à bolsa de marcas e o seu registo são realizados através da Internet, sem necessidade de entrega de documentos físicos, nem deslocações.

serViçosregisto de marcaPermite a aquisição, de forma imediata, de uma marca da bolsa de marcas pré-existentes online. O acesso a esta listagem pode ser efectuado através do Portal da Empresa, sendo necessário possuir um certificado digital para realizar esta acção.

núMeros

742 Marcas na Hora

Desde a criação do serviço, foram atribuídas mais de 740 marcas, através deste serviço.

158 marcas adquiridas isoladamente

Foram atribuídas mais de 150 marcas, sem outro acto associado, via Marca na Hora.

521 marcas associadas a empresas na Hora

Mais de 500 marcas foram adquiridas e associadas à constituição de empresas no balcão Empresa na Hora.

61 marcas para empresas online

61 das empresas constituídas online tiveram associada a atribuição de uma Marca na Hora.

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Para utilizar uma determinada denominação como marca, é necessário acautelar o seu registo. Primeiro, para que a denominação não possa ser usada pela concorrência. Em segundo lugar, para saber, previamente, se já não é usada por outrem, e, neste caso, a escolha terá que recair sobre um outro nome.Foi para simplificar os trâmites necessários a este processo que o Instituto Nacional da Propriedade Industrial (INPI) decidiu apostar na Internet. A desmaterialização dos procedimentos, através da criação dos serviços online, permitiu que o pedido de registo de marcas e a consulta ao estado do pedido possam ser efectuados via Internet. Também os pedidos de renovação de uma marca já registada podem ser efectuados por via electrónica. Esta

renovação pode ser sobre a totalidade do registo ou apenas sobre parte deste. Outra das possibilidades é o pedido do título de registo desmaterializado. Além disso, e para evitar duplicações de marca, é ainda possível efectuar pesquisas sobre marcas já registadas, obtendo a informação sobre a área de actividade a que estão associadas e quem as registou.Mas, tornar todo este processo mais simples, não implicou que este deixasse de ser seguro. Por isso, alguns actos de pedido de registo mais complexos requerem a autenticação através de certificados digitais.Os custos associados aos pedidos de registo foram também reduzidos para quem optar pela entrega dos pedidos por via electrónica, chegando os valores a pagar a ter uma redução de cerca de 50 por cento.

Marcaspela internetefectuar o pedido de registo de uma marca deixou de ser uma dor de cabeça. os serviços online do instituto nacional da Propriedade industrial (inPi) colocam agora este serviço disponível em qualquer local e a qualquer hora.

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contactos

urL: www.inpi.pt telef.: 808 20 06 89e-mail: [email protected]

Marca onlinewww.inpi.pt

Passo a Passo

1. aceder ao site

Aceder, através do site do INPI, aos serviços online.

2. para a área de registo de marca

Entrar na área de registo de marca dos serviços online.

3. seleccionar o acto pretendido

De entre os vários actos apresentados, escolher o que se adequa ao objectivo em causa.

4. Preencher os dados

Preencher os formulários para o pedido.


Pagar os registos, através de Multibanco ou homebanking.

Vantagens

simplificaçãoOs pedidos de registo de marca, tanto nacional como internacional, passaram a estar mais acessíveis, bastando para tal ter uma ligação à Internet.

DesmaterializaçãoTanto o pedido, como a consulta de registo e de marcas já registadas podem ser efectuados através dos serviços online do INPI, o que acaba com a necessidade de requerimentos em papel e com as deslocações aos balcões de atendimento.

serViços▪ Pedido de registo de marca;▪ Pedido de renovação do registo;▪ Consulta de marcas;▪ Pedido de título desmaterializado;▪ Pedido de título em papel;▪ Certificado;▪ Certidão;▪ Desistência;▪ Renúncia;▪ Transmissão;

núMeros

9.168 pedidos de Marca online

Foram efectuados, por via electrónica, mais de 9 mil pedidos de registo, nos primeiros seis meses de 2010.

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A protecção da inovação e do desenvolvi-mento de novos produtos e equipamentos sempre foi uma área sensível. Para dar mais segurança às empresas e particulares

que investem tempo e recursos a criar algo único, o processo de registo de patentes foi, também ele, alvo de uma enorme inovação.As patentes são o garante de que, duran-te o tempo em que estão legalmente em

vigor, os seus autores são devidamente compensados pelo tempo, trabalho e recur-sos que investiram nos projectos.Patentear algo era, no entanto, uma tarefa complicada. Sobretudo, quando se tratava de modelos, fórmulas ou dados, à primeira vista bastante abstractos. E, até há bem pouco tempo, implicava mesmo uma ou mais deslocações ao Instituto Nacional da Propriedade Industrial (INPI).Para alterar esta situação, o INPI, entidade junto da qual é obrigatório o registo das patentes, resolveu desmaterializar estes procedimentos, através da criação do servi-ço online - «Patente Online» - para o pedido de registo de patente e para os actos asso-ciados, como a renovação, a renúncia ou a transmissão de registos, entre outros.Para que seja garantida a segurança destes pedidos, na maior parte dos casos, é necessário que o requerente se autenti-que através de certificados digitais. Assim, quem pretender registar uma patente, apenas terá que aceder ao site do INPI e, na área «serviços online», seguir os passos indicados. A simplificação foi também aplicada ao pa-gamento dos actos de registo, podendo ser efectuado por Multibanco ou homebanking. Através dos serviços online, é ainda possí-vel consultar a lista das patentes registadas em todo o país.

imaginaçãosem barreirasregistar patentes é garantia de segurança para a inovação e o desenvolvimento. o processo foi simplificado e garante, hoje, maior fiabilidade aos inovadores portugueses.

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contactos

urL: www.inpi.pt

telef.: 808 20 06 89


Patente onlinewww.inpi.pt

Passo a Passo

1. aceder ao site

Aceder, através do site do INPI, aos serviços online.

2. entrar na área de registo de patente

«Clicar» na secção corresponde ao registo de patente, nos serviços online.

3. escolher o registo pretendido

Na lista de serviços, escolher que tipo de registo se pretende fazer.


Preencher os dados solicitados e anexar os documentos considerados necessários.

5. submeter o pedido

Submeter o pedido através do site.

6. Pagamento

Efectuar o pagamento, que pode ser por Multibanco ou homebanking.

núMeros

88 pedidos de registo de patente

Nos primeiros seis meses de 2010, foram pedidos quase 90 registos de patente nacional via Internet.

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Vantagens

simplificação

Simplifica o pedido de registo de patentes e os actos relacionados, permitindo a sua realização por via electrónica, sem deslocações.

Desmaterialização

A entrega dos pedidos é efectuada através dos serviços online, não havendo necessidade de entrega de papéis, sendo a sua tramitação efectuada electronicamente.

competitividade

Ao tornar mais simples o pedido de registo de patentes, dá aos inventores nacionais mais capacidade para registar o seu trabalho, o que aumenta a competitividade da investigação nacional.

serViços▪ Pedido de registo de patente;▪ Pedido de renovação do registo; ▪ Consulta de patentes registadas;▪ Tradução de fascículo de patente europeia;

▪ Pedido de protecção provisória;▪ Pedido de título desmaterializado;▪ Pedido de título em papel;▪ Pedido de título provisório de modelo de utilidade;

▪ Certificado;▪ Certidão;▪ Pedido de exame;▪ Desistência;▪ Renúncia;▪ Transmissão;

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++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Do acesso à informação à resolução alternativa de litígios, muito tem sido feito para tornar o acesso à Justiça mais rápido e acessível. O descongestionamento dos tribunais já não é mera ficção.

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eu

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5.8

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eu

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iça

Obter a informação que se pretende, quando se trata de áreas muito específicas, nem sempre é fácil. E esse era o caso da Justiça.Foi para alterar este cenário que foi criado, pelo Ministério da Justiça, o «Portal da Justiça». O objectivo foi concentrar, num só local na Internet, toda a informação sobre o sector da Justiça que diga respeito aos cidadãos e às empresas.Com este projecto, foi desmaterializado e simplificado o acesso à informação, tornando-a mais acessível aos cidadãos. Para que seja mais fácil «navegar» por este mundo, o portal tem secções bem delimitadas. Assim, há uma área para os cidadãos, onde é possível aceder a informação sobre o apoio às vítimas, a identificação e registo civil, as certidões online, o registo predial, o registo criminal, o registo de contumazes, o documento único automóvel, conselhos sobre segurança e a base de dados genéticos.

Via abertapara a Justiça

num só site, já é possível aceder a uma vasta informação sobre o sector da Justiça, tanto dirigida aos cidadãos como a que diz respeito às empresas. o Portal da Justiça é hoje uma porta aberta para a Justiça via internet.

No que se refere à área dedicada às empresas, está disponível informação sobre propriedade industrial, dossier de empresa, publicação de actos e registo comercial. Já, sobre a área da Justiça e dos Tribunais, as funcionalidades do site permitem o acesso a informação sobre a organização judiciária, sobre a resolução alternativa de litígios e sobre a justiça criminal. Para os administradores da justiça, é possível aceder ao CITIUS, aos tribunais online e às injunções. Há ainda uma área para os administradores de insolvências. O portal tem ainda uma área dedicada a estatísticas e documentos, bem como o acesso aos contactos de todas as entidades do sector. Este site é uma das faces visíveis da modernização da Justiça, dando a conhecer, não só o sector, como também os vários projectos que têm vindo a ser desenvolvidos no âmbito do Plano Tecnológico do Ministério da Justiça.

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contactosurL: www.mj.gov.pt

Portal da Justiçawww.mj.gov.pt

Vantagens

acessibilidadeOs cidadãos e as empresas têm, através de um único site, o acesso à informação sobre o sector da Justiça.

simplificação

A informação sobre o sistema de justiça está concentrada num único local na Internet, o que simplifica o acesso à mesma.

conhecimento

A disponibilização da informação online acessível a todos permite um maior conhecimento do sistema de justiça.

serViçosinformação para cidadãos

Permite aceder à informação sobre o sistema de justiça direccionada para os cidadãos.

informação para empresas

Disponibiliza informação sobre os serviços da área da Justiça dirigidos ao sector empresarial.

informação sobre Justiça e tribunais

Elenca os tribunais e demais serviços do sector da Justiça existentes em Portugal.

Passo a Passo

1. aceder ao siteAceder ao Portal da Justiça.

2. escolher a área de interesseNo portal, «clicar» na área sobre a qual pretenda informação.

3. PesquisarPesquisar nessa área os dados pretendidos.

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Disponibilizar dados estatísticos a tempo e horas, efectuar a análise e tratamento dos números e torná-los públicos foi o objectivo do desenvolvimento do projecto «Hermes», que levou à reformulação do Sistema de Informação das Estatísticas da Justiça.De uma forma mais concreta, este projecto, que teve início em 2003, visou alterar o método de recolha de dados estatísticos, melhorar a exploração dos dados recolhidos e disponibilizar online a informação estatística. Até aqui, as entidades que tinham que fornecer dados estatísticos à Direcção-Geral da Política da Justiça (DGPJ) efectuavam esse envio em suporte papel, o que tornava morosa a tarefa de realização das estatísticas, que era da responsabilidade dos técnicos da DGPJ. Agora, a recolha é feita por via informática, tanto de modo automático, com a transferência de ficheiros, como de forma descentralizada, através do

preenchimento de formulários online.Com esta modernização dos procedimentos, passou a ser possível ter uma actualização semanal ou mensal da informação, bem como analisar, no caso dos tribunais, os fluxos processuais, o que permite detectar obstruções. Mas há outros benefícios adicionais, como a possibilidade do cruzamento das variáveis estatísticas e a sua análise para utilização em processos de apoio à decisão.Outra das vertentes do «Hermes» é a divulgação online da informação estatística, permanentemente actualizada e não apenas referente ao ano anterior, como acontecia quando o processo era elaborado em papel e depois colocado online. Com as funcionalidades online, os dados estão actualizados, uma vez que qualquer alteração fica, de imediato, disponível, e estes podem ser acedidos a partir de qualquer lugar e a qualquer hora. Há também a possibilidade de se localizar geograficamente os dados estatísticos a que se acede.O Hermes veio revolucionar as estatísticas da Justiça, desde a forma como as mesmas são efectuadas à forma de acesso aos dados disponibilizados.

Hermes:em nome da transparênciaDotar o sistema de Justiça de dados mais fiáveis e fáceis de tratar é o objectivo do projecto Hermes. as estatísticas são agora sempre actuais e estão acessíveis à distância de um «clique».

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contactos

urL: www.siej.dgpj.mj.pttelef.: 217 924 000e-mail: [email protected]

Hermeswww.siej.dgpj.mj.pt

Passo a Passo

1. aceder ao site

Entrar no site do Sistema de Informação

Estatística da Justiça

2. escolher o sector

Seleccionar o sector sobre o qual

se pretende obter dados estatísticos.

Vantagens

simplificação

O tratamento dos dados estatísticos foi simplificado, passando os mesmos a ser introduzidos num sistema de informação único.

Desmaterialização

O processo de realização de estatísticas passou a ser totalmente efectuado online, da recolha de dados ao tratamento dos mesmos, bem como a sua análise e difusão.

acessibilidade

A informação é divulgada online e está sempre disponível, em qualquer lugar e a qualquer hora.

interactividade

É possível aos diferentes utilizadores, através de uma lista de permissões, manipular e explorar a informação.

serViços

acesso a estatísticas da Justiça

Permite aceder a informações estatísticas sobre o sector da Justiça, que estão divididas por áreas funcionais.

núMeros

6.357 acessos

Entre Abril e Julho de 2010 o Hermes contabilizou mais de seis mil acessos.

4 mil entidades

São 4 mil as entidades que contribuem com dados para o Hermes.

3 mil verbetes e mapas

Diariamente, o sistema recebe cerca de 3 mil verbetes e/ou mapas estatísticos.

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Procurar legislação sobre o sector da Justiça é hoje uma tarefa muito mais fácil. Com a criação do site «Leis da Justiça», o que antes era uma tarefa morosa e que implicava a consulta a várias fontes de informação, umas online e outras apenas disponíveis em papel, passou a ser mais simples e menos demorado.Num único site, foi junta a vasta legislação sobre o sector da Justiça, e organizada por Livros, que incidem sobre dez áreas específicas: Leis sobre organização e funcionamento do Ministério da Justiça, Leis sobre organização judiciária, Leis civis e de processo civil, Leis criminais, de processo criminal e prisionais, Leis sobre contra-ordenações, Leis administrativas, de processo, procedimento administrativo e responsabilidade do Estado, Leis da nacionalidade, registos e notariado, Leis comerciais e da empresa, Leis sobre arbitragem e exercício extrajudicial da Justiça e Leis sobre Advogados e Solicitadores. Este projecto destina-se tanto aos juristas e aos profissionais da área do Direito, como

aos cidadãos, sendo que o mesmo abrange a legislação em vigor, não contendo legislação que já não vigore. A recolha da legislação contida nos dez livros que compõem este projecto tem como limite inicial 1976, data de entrada em vigor da actual Constituição da República, pelo que não se apresenta como uma resenha histórica dos actos legislativos do sector.Para que a pesquisa se revele o mais

completa possível, nos dez livros que compõem as «Leis da Justiça», cada acto legislativo enunciado tem um link directo para o texto do diploma. Para facilitar a pesquisa, esta pode ser efectuada por palavras ou por informações sobre o acto legislativo, como o número ou a data de publicação.

Bibliotecada JustiçaQuem procura legislação sobre a área da Justiça, só tem de ir ao site «Leis da Justiça». os enormes tratados em papel fazem parte da História.

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contactosurL: www.dgpj.mj.pt/sections/leis-da-justicatelef.: 217 92 40 00e-mail: [email protected]

Leis da Justiçawww.dgpj.mj.pt

Passo a Passo

1. aceder ao site

Aceder à página Internet do projecto Leis da Justiça.

2. seleccionar a informação pretendida

De entre a informação disponibiliza-da, seleccionar aquela a que pretende aceder.

núMeros

431.245 acessos

Os acessos ao site Leis da Justiça entre Agosto de 2009 e Agosto de 2010 foram superiores a 431 mil.

Vantagens

simplificaçãoNum só local, é possível aceder a um vasto conjunto de legislação sobre a área da Justiça.

acessibilidadeA legislação está acessível online, a partir de qualquer local e a qualquer hora.

serViçosacesso a legislaçãoPermite aceder à legislação sobre o sector da Justiça.

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Descongestionar os tribunais e permitir uma mais célere resolução de litígios que não estejam relacionados com a justiça criminal. Esta podia ser a definição dos «Julgados de Paz», projecto que teve o seu início em 2002 e que já resolveu mais de 35 mil conflitos.Presentes em 58 concelhos, através de uma rede de 23 postos de atendimento, os «Julgados de Paz» foram criados com o objectivo de agilizar, com base na promoção de novas e diferentes formas de resolução de litígios, a administração da Justiça.Sendo uma forma diferente para a resolu-ção de conflitos, o próprio funcionamento dos «Julgados de Paz», para além da sua proximidade aos cidadãos, traz novidades, e uma das principais é a possibilidade de apresentar oralmente as peças processuais. Também nova é a possibilidade dos litígios poderem ser resolvidos de três formas dife-rentes: mediação, conciliação e sentença. O primeiro caso ocorre quando as partes estão de acordo e visa proporcionar às mesmas a possibilidade de resolverem as suas diver-gências, através de uma forma amigável, com a intervenção do mediador. Quando da mediação não resulta um acordo, o pro-cesso segue os seus trâmites e o juiz tenta a conciliação. Se aqui também não houver resultados, a acção segue para julgamento.Os «Julgados de Paz» não têm como missão

sobrepor-se aos tribunais e o seu âmbito de acção está bem delimitado, tendo apenas competência para decidir acções declarati-vas cíveis, com excepção das que envolvam matérias de direito da família, direito das sucessões e direito do trabalho, e cujo valor não ultrapassasse os cinco mil euros.Daqui resulta que os «Julgados de Paz» podem decidir acções destinadas a efectivar o cumprimento de obrigações, com excep-ção das que tenham por objecto prestação pecuniária, acções de entrega de coisas móveis, acções resultantes de direitos e de-veres dos condóminos, acções de resolução de litígios entre proprietários de prédios e acções possessórias, usucapião e acessão.Pode ainda decidir acções que respeitem ao direito de uso e administração da compro-priedade, da superfície, do usufruto, de uso e habitação e ao direito real de habitação periódica, acções que digam respeitam ao arrendamento urbano, excepto as acções de despejo ou acções que respeitem à respon-sabilidade civil contratual e extracontratual. É possível ainda recorrer aos «Julgados de Paz» no caso de acções que respeitem ao incumprimento civil contratual, excepto contrato de trabalho e arrendamento rural, acções que respeitem à garantia geral das obrigações, e acções relativas a pedidos de indemnização cível, quando não tenha sido apresentada participação criminal ou após desistência da mesma.Sendo um sistema que visa tornar mais célere a administração e o acesso à Justiça, o recurso aos «Julgados de Paz» está sujeito ao pagamento de uma taxa única no valor de 70 euros.

reduzir o recurso aos tribunais e acelerar a resolução de litígios é a principal função dos Julgados de Paz. Foram já mais de 35 mil os conflitos resolvidos pelos tribunais de proximidade.

o juizali ao lado

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contactos

urL: www.gral.mj.pt/categoria/conteudo/id/7telef.: 808 26 20 00

Julgados de Pazwww.gral.mj.pt

Passo a Passo

1. Dirigir-se ao serviçoDirigir-se ao Julgado de Paz da área de residência.

2. Dar entrada à acçãoCom a documentação necessária, dar entrada à acção através deste sistema de resolução de litígios.

Vantagens

simplificaçãoSimplificar o acesso à Justiça por parte dos cidadãos, diminuindo o recurso aos tribunais.

ModernizaçãoModernizar as formas de administração da Justiça.

ProximidadeUm sistema mais próximo dos cidadãos, funcionando por concelhos ou agrupamentos de concelhos vizinhos.

celeridade Diminuir o tempo necessário para a resolução dos litígios, não sendo necessário recurso ao tribunal. Em média, um processo é resolvido em dois meses.

serViçosresolução de acções de litígio por mediação

Possibilita a resolução de acções de litígio através da mediação.

resolução de acções de litígio por julgamentoPossibilita a resolução de acções de litígio através de julgamento.

núMeros

35.203 processos entrados

Desde 2002, deram entrada nos «Julgados de Paz» mais de 35 mil processos.

23 Julgados de Paz

Há, no país, 23 «Julgados de Paz».

58 concelhos

São 58 os concelhos abrangidos por este sistema alternativo de resolução de conflitos.

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Há áreas em que os litígios que surgem não ganham nada em ser resolvidos através dos tribunais, ou porque o tempo que levam a resolver é demasiado, ou porque o valor em causa poderá não se compadecer com as custas associadas aos processos.Para que estas questões pudessem ser resolvidas de uma forma mais célere, mais desburocratizada e com menores custos surgiram os «Centros de Arbitragem», que tiveram o seu início em 1986 e que actual-mente comportam quatro áreas de actua-ção: consumo, sector automóvel, proprieda-de industrial e acções administrativas.Tendo em vista tornar o recurso aos «Cen-tros de Arbitragem» mais simples, estes, para além de funcionarem por áreas de actividade, operam em função da sua com-petência territorial. Para que as decisões sejam tomadas em tempo útil, o prazo legal para a tomada de decisão é de seis meses.Para recorrerem aos «Centros de Arbi-tragem», as partes de um litígio têm que estabelecer uma convenção de arbitragem, em que se comprometem a resolver os seus conflitos, tanto actuais como futuros, através desta forma alternativa de reso-lução. Nestes centros, os conflitos podem ser resolvidos por mediação ou conciliação, em que o objectivo é levar a que as partes

cheguem a um acordo, e por arbitragem, através da intervenção de um juiz árbitro, que pode ser escolhido pelas partes ou designado pelo Centro.Nem todos os conflitos que possam surgir nas várias áreas de actuação dos «Cen-tros de Arbitragem» estão cobertos pelos mesmos. No que respeita aos «Centros de Arbitragem de Consumo», estes abran-gem os litígios resultantes da aquisição de bens, produtos ou serviços. O recurso ao «Centro de Arbitragem do Sector Automó-vel» (CASA) deve ocorrer quando estejam em causa conflitos de consumo neste sector. Quando se tratar de litígios resul-tantes de acidentes de viação, em que haja apenas danos materiais, cabe ao «Centro de Informação, Mediação e Arbitragem de Seguros Automóveis» (CIMASA) resolver os problemas.Por seu turno, o (ARBITARE), para os litígios referentes à propriedade industrial e registo de domínios e marcas, tem por objectivo resolver as acções nestas áreas em que estejam em conflito dois ou mais particulares ou um particular e os serviços públicos competentes para registar marcas, patentes e firmas. O (CAAD) – «Centro de Arbitragem Administrativa» destina-se a resolver litígios relacionados com matéria administrativa, concretamente no âmbito do funcionalismo público e dos contratos celebrados com entidades públicas.As decisões dos «Centros de Arbitragem» têm o mesmo valor de uma sentença judicial e, em caso de incumprimento por uma das partes, a outra pode pedir a sua execução ao Tribunal de 1.ª Instância.

conflitos de consumo, no sector automóvel, no âmbito da propriedade industrial e nos procedimentos administrativos. são estas as áreas em que pode recorrer a um centro de arbitragem.

resolução de litígiosmais rápida

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contactos

urL: www.gral.mj.pt/categoria/conteudo/id/9

telef.: 808 26 20 00

centros de arbitragemwww.gral.mj.pt

Passo a Passo

1. informar-se se a área em que vai interpor a acção está coberta por um centro de arbitragem

Nem todas as áreas de actividade estão cobertas por «Centros de Arbitragem», o primeiro passo é informar-se.

2. saber se a entidade contra quem vai interpor a acção aderiu ao sistema de arbitragem

Deve informar-se se a entidade com a qual tem um conflito está inscrita no «Centro de Arbitragem» da sua área de actuação.

3. Dirigir-se ao centro de arbitragem

Dirigir-se às instalações do centro indicado.

4. apresentar a acção

Interpor a acção para arbitragem.

Vantagens

simplificação

Simplifica a resolução de litígios em quatro áreas de actividade, de forma desburocratizada.

especialização

São serviços especializados em determinado tipo de litígios.

Proximidade

Os «Centros de Arbitragem» funcionam com base em competência territorial, logo mais próximos do cidadão.

celeridade A resolução das acções é mais rápida do que se houver recurso aos tribunais.

serViçosarbitragem na área do consumo

Permite arbitrar conflitos na área do consumo.

arbitragem no sector automóvel

Possibilita a resolução de acções no âmbito da prestação de serviços na área automóvel.

arbitragem para a propriedade industrial, nomes de domínio, firmas e denominações

Destina-se aos litígios decorrentes das áreas da propriedade industrial e do registo de nomes de domínio, firmas e denominações.

arbitragem na área administrativa

Tem como âmbito a resolução de conflitos relacionados com matéria administrativa, no âmbito do funcionalismo público e dos contratos celebrados com entidades públicas.

núMeros

75.443 processos

Desde o seu lançamento, entraram nos Centros de Arbitragem mais de 75 mil processos.

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Litígios surgem onde menos se espera e quando menos se espera. E as relações familiares não estão isentas de problemas. Resolver estas questões nos tribunais nem sempre é o melhor caminho, embora até 2007 fosse o único.Para que tal deixasse de ser obrigatório, foi criado o «Sistema de Mediação Familiar», um serviço do Gabinete para a Resolução Alternativa de Litígios (GRAL), que passou a ter competência para mediar litígios nas áreas da regulação do poder paternal, do divórcio e separação de pessoas e bens, da conversão da separação de pessoas e bens em divórcio, da reconciliação dos cônjuges separados, da atribuição e alteração de alimentos, provisórios ou definitivos, da privação do direito ao uso dos apelidos do outro cônjuge e autorização do uso dos ape-lidos do ex-cônjuge, e na atribuição de casa de morada da família.O recurso a este sistema, que é mais célere e mais barato, com um custo único de 50 euros para cada uma das partes, independente-

mente do número de sessões, só pode ocorrer de forma voluntária e por decisão conjunta, mesmo se tal for solicitado por um juiz.A mediação familiar, que está disponível em todo o território nacional, funciona através da existência de um mediador certificado nas matérias abrangidas pelo sistema. Os processos, dado que se pretende que a sua resolução seja rápida, têm que estar conclu-ídos no prazo máximo de três meses. Mas, sendo este um serviço de adesão voluntária, qualquer uma das partes poderá pôr termo ao processo de mediação, se sen-tir que o mesmo não resolve a sua situação. E também o mediador poderá interromper o processo, se verificar que este não levará a qualquer resultado concreto.Embora este sistema de mediação tenha va-lor jurídico e sejam reconhecidos os acordos resultantes do mesmo, as declarações pres-tadas e os acordos efectuados no âmbito das sessões de mediação não poderão ser usados como factor valorativo em acções em tribunal.

Mediarpara acelerar

Quem fica com a casa? a quem pertence o poder paternal?estas são apenas algumas das questões que podem ser tratadas, com celeridade, através do sistema de Mediação Familiar.

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contactos

urL: www.gral.mj.pt/categoria/conteudo/id/14telef.: 808 26 20 00

sistema de Mediação Familiarwww.gral.mj.pt

Vantagens

simplificação

Simplifica a resolução de conflitos, dado evitar o recurso aos tribunais.

celeridade A resolução dos conflitos é mais rápida e menos burocrática.

serViços

Mediação de conflitos familiares

O «Sistema de Mediação Familiar» destina-se a resolver conflitos no âmbito do Direito da Família, sem recurso a tribunal, desde que haja acordo das partes.

núMeros

1.860 pedidos de informação

Mais de mil e 800 pessoas pediram informações sobre este sistema.

885 processos de mediação

Entraram, para mediação, 885 processos.

Passo a Passo

1. contactar o gabinete para a resolução alternativa de Litígios (graL)

Uma ou ambas as partes devem contactar o gabinete. Este primeiro passo pode ser dado por um juiz.

2. solicitar acesso ao sistema de Mediação Familiar

Deve ser pedido o acesso ao sistema de mediação que se pretende.

3. Dar entrada ao processo

Entrar com o processo.

4. realização das sessões

Passam a ser realizadas sessões de mediação sem limite de número.

5. conclusão

Os processos deverão ser concluídos em três meses.

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Em Maio de 2006, dava os primeiros passos um sistema que pretendia ser uma forma alternativa para a resolução dos litígios que surgem na relação empregado/empregador.Foi nesse ano que o Ministério da Justiça e a Confederação da Indústria Portuguesa (CIP), a Confederação do Comércio e Serviços de Portugal (CCP), a Confederação do Turismo Português (CTP), a Confederação dos Agricultores de Portugal (CAP), a Confederação Geral dos Trabalhadores Portugueses – Intersindical Nacional (CGTP - IN) e a União Geral dos Trabalhadores (UGT) assinaram um protocolo que veio dar origem ao «Sistema de Mediação Laboral» (SLM). De lá para cá, muitas outras entidades aderiram ao sistema, contando-se agora mais de 80, entre entidades empregadoras, associações profissionais e sindicatos.Mas para quê criar este serviço se já existia o Tribunal de Trabalho? Para tornar mais céleres e mais simples a resolução

de determinados litígios, sendo que nem todos podem ser abrangidos por este sistema. O recurso ao SML pode ocorrer quando esteja em causa o pagamento de créditos decorrentes da cessação do contrato de trabalho, as promoções, a mudança do local de trabalho, a rescisão do contrato de trabalho, a marcação de férias, os procedimentos disciplinares e a natureza jurídica do contrato de trabalho.Resolver os conflitos por esta via é um acto voluntário, que tem que ser assumido por ambas as partes, que submetem o litígio para mediação. Todos os conflitos que sejam alvo de mediação têm que estar resolvidos num prazo de três meses, e os intervenientes no processo terão um custo de 50 euros cada, independentemente do número de sessões de mediação realizadas.A resolução dos conflitos através do SML pode resultar num acordo, tendo o teor do mesmo que ser livremente fixado pelas partes, não podendo haver a imposição de qualquer medida unilateral como forma de «compensar» quem se considere lesado. Passados quatro anos da sua entrada em funcionamento, o SML está já disponível em todo o país.

empregadorese empregados forados tribunaisresolver os litígios resultantes das relações laborais sem recorrer ao tribunal de trabalho. É para isso que existe o sistema de Mediação Laboral. a adesão tem sido um sucesso.

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contactos


telef.: 808 26 20 00

sistema de Mediação Laboralwww.gral.mj.pt

Passo a Passo

1. solicitar a mediação ao gabinete para a resolução alternativa de Litígios (graL)

A mediação pode ser solicitada pelas partes ou por um juiz.

2. efectuado o contacto com as partes

Após o recebimento do pedido, as partes são contactadas pelo mediador.

3. Marcação e realização das sessões de mediação

São marcadas as sessões de mediação que têm que ser assistidas pelas partes.

4. conclusão do processo

O processo é dado como concluído, podendo resultar em acordo. O prazo para conclusão é de três meses.

Vantagens

simplificaçãoHá uma simplificação dos procedimentos, que tornam os processos menos burocráticos.

celeridade Os litígios resultantes da actividade laboral são resolvidos de forma mais célere, com vantagens para os trabalhadores e os empregadores.

competitividadeCom uma resolução mais atempada dos conflitos laborais, o tecido empresarial torna-se mais competitivo.

serViços

Mediação de litígios laboraisPermite mediar e resolver de forma menos burocrática e mais rápida os conflitos resultantes das relações laborais.

núMeros

1.869 pedidos de informação

Os pedidos de informação sobre mediação laboral foram superiores a 1.800.

1.283 pedidos de mediação

Foram efectuados mais de 1.200 pedidos de mediação laboral.

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O objectivo da introdução de um «Sistema de Mediação Penal» (SMP) no ordenamento jurídico português, em 2007, foi acelerar e tornar mais simples a reparação dos danos causados pela acção do arguido.Embora seja um meio alternativo para a resolução de litígios de natureza penal, nem todos os que se enquadram neste âmbito podem ser abrangidos. Apenas os mais simples e que não ponham em causa questões fundamentais para a paz social podem ser objecto do SMP. Assim, podem ser resolvidos por esta via os litígios que prevejam penas inferiores a cinco anos de cadeia ou multa, nomeadamente as ofensas à integridade física simples ou por negligência, as ameaças, a difamação, a injúria, a violação de domicílio ou perturbação da vida privada, o furto, o abuso de confiança, o dano, a alteração de marcos, a burla, a burla para obtenção de alimentos, bebidas ou serviços, e a usura.

Para além disso, só é possível recorrer ao SMP quando exista um processo-crime, estejam em causa crimes que dependam de acusação particular ou crimes contra as pessoas ou o património, cujo procedimento penal dependa de queixa, e crimes contra as pessoas ou contra o património, em que o ofendido tenha idade igual ou superior a 16 anos. O SMP não abarca crimes contra a liberdade ou contra a autodeterminação sexual, nem processos sumários ou sumaríssimos.Para além de vir simplificar o acesso à Justiça e descongestionar os tribunais, o SMP reduz também os custos, uma vez que o recurso ao mesmo é gratuito, independentemente das sessões de mediação efectuadas. Se, destas sessões, não resultar um acordo, o processo seguirá pelas vias judiciais. Os acordos resultantes da mediação não podem conter medidas de privação da liberdade nem deveres que ofendam a dignidade do arguido ou cujo cumprimento se prolongue por mais de seis meses.Este sistema teve início a 23 de Janeiro de 2008, a título experimental, nas comarcas de Aveiro, Oliveira do Bairro, Porto e Seixal, tendo vindo a expandir-se, abrangendo, actualmente, 15 comarcas.

Mediar paradescongestionarse um processo-crime disser respeito a um litígio com pena inferior a cinco anos de prisão poderá ser resolvido pelo sistema de Mediação Penal. os tribunais agradecem e os cidadãos também.

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contactos


telef.: 808 26 20 00

sistema de Mediação Penalwww.gral.mj.pt

Passo a Passo

1. envio do processo para o sistema de Mediação Penal

O processo é remetido pelo Ministério Público para o sistema de mediação e designa o mediador.

2. contactar e informar as partes

O mediador contacta o ofendido e o arguido e informa-os dos procedimentos associados à mediação.

3. início das sessões de mediação

Se o procedimento de mediação for aceite pelas partes, iniciam-se as sessões de mediação.

4. conclusão

O processo deverá estar concluído em três meses.

Vantagens

simplificação

Torna mais simples a resolução de alguns litígios de natureza penal, sem recurso a tribunais.

celeridade Como os processos são simplificados, decorrem de forma mais rápida, tendo que estar concluídos em três meses.

serViços

Mediação de litígios de natureza penalPermite resolver conflitos de natureza penal, que impliquem penas de prisão inferiores a cinco anos ou penas de multa.

núMeros

56 pedidos de informação

Os pedidos de informação sobre mediação penal rondam os 55.

504 mediações penais

Foram efectuadas mais de 500 mediações penais

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www.i-gov.orgO iGOV é um meio de comunicação social independente dedicado às temáticas da modernização administrativa (Registo ERC: 125024)

DirectoraAna Pinto Martinho

Sub-directorAndré Julião

conceito editorial e gráficoPaulo Rodrigues

DesignNelson Risso/Carlos Fernandes

Depósito Legal304622/10

iSSn1647-3302

contactos:E-mail: [email protected]: [email protected]: [email protected]

Morada:Av. 25 de Abril, n.º 39-B, 2º C2800-298 AlmadaTelef.: 21 276 24 62Fax: 21 274 46 64

conteúdos:

www.mj.gov.pt

Os conteúdos desta edição são da inteira responsabilidade do Ministério da Justiça.

EDiçãoE ProDução

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