faz mod- taj bgrnd
TRANSCRIPT
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ANJUMAN-I-ISLAMS
ALLANA INSTITUTE OF MANAGEMENT
STUDIES & RESEARCH
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PERSPECTIVE MANAGEMENTA Presentation On :-
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PRESENTED BY:
Fazlur Rahman (02)
Towsef Mukadam (33)
Ajaharuddin Shaikh (55)
Chitra Shetty (63)
Wasim Sidat (65)
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INTRODUCTION TO HOTEL
INDUSTRY IN INDIA
Boom in Hotel Industry.
HotelIndustry linked to Tourism
Industry.
Govt. steps boosting Hotel Industry.
Shortage Of rooms fuelling room rates in India.
The future scenario of Indian hotel industry looks extremely
rosy.
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FEATURES O
FHOTEL INDUSTRY
Industry is more depend on metro city
ARR & occupancy rate
Foreign visitors
Multinational hotel
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CLASSIFICATION
5 Stars and 5 Stars Deluxe
Heritage Hotels
Budget Hotels
Unclassified
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GROWTH IN HOTEL INDUSTRY IN
INDIA The services sector showed a healthy growth of
11.2 per cent in 2007 as compared to 9.8 per cent
in 2006 benefiting from the availability of skilled
labour.
Trade, hotels, transport and communication
continued to develop at an accelerated pace
recording a growth
of 13.0 per cent during 2007 asagainst 10.4 per cent in 2006.
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OCCUPANCY LEVELS
Occupancy levels at hotels catering to business travelers
have dropped.
The major dip in the occupancy levels was seen in the IT
hubs, Bangalore and Hyderabad.
Also, new supply had come up in these regions, which
further affected the occupancy levels.
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SCENARIO OF HOTEL INDUSTRY
Natural beauty
The Taj Mahal
Thriving Tourism Sector
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STRUCTURE OF HOTEL INDUSTRY
Five Star Deluxe
Five Star
Four Star
Three Star
Two Star
One Star
Heritage Hotels
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CHALLENGES TO HOTEL
INDUSTRY Shortage of skilled employees
Retaining quality workforce
Shortage of rooms
Intense competition and image ofIndia
Customer expectations
Manual back-end
Human resource development
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SWOT ANALYSIS OF HOTEL
INDUSTRY STRENGTHS
Indias rich Cultural Heritage
Demandsupply gap
Government support
WEAKNESSES
Poor support infrastructure
Slow implementation
Susceptible to political events
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OPPORTUNITIES
Rising Income
Open sky benefits
New business opportunities
THREATS
Event risk
Increasing competition
Increasing transportation facility
Fluctuations in international tourist arrivals
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INTRODUCTION & OVERVIEW OF
HOTEL TAJ Taj Hotel is one of the best and well known Hotel in the
world.
The company was incorporated in 1902 and it opened itsfirst hotel, the Taj Mahal Palace & Tower, Mumbai, in 1903.
The company then undertook major expansion of The Mahal
Palace & Tower, Mumbai by constructing an adjacent tower.
Incorporated by the founder of the Tata Group, Mr. Jamsetji
N. Tata, the company
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One of th
e top class five star Hotel in th
e world.
The number of rooms in this hotel were increased from 225 to565
rooms including 46 suites.
12 rooms are available with a capacity ranging from 250 to 500
person in auditorium can be accommodated for cocktail
receptions.
Space for art conference facilities for conferences meeting and
seminars
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MISSION STATEMENT
MISSION STATEMENT
Embrace talent and harness expertise to
leverage standards of excellence in the art ofhospitality to grow our international
presence, increase domestic dominance, and
create value for all stakeholders.
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VISION STATEMENT
The Taj Group of Hotels commits itself to the overall improvement of theecological environment, which we are all a part of. We recognize that we
are not owners but caretakers of the Planet and owe it to our children and
future generations ofhumankind. It is our endeavor not only to conserve
and protect but also to renew and regenerate the environment in which we
live and operate
Our commitment encompasses all actions related to our products, services,
associates, partners, vendors and communities.
We will partner and engage with our environment through EARTH:
Environmental Awareness and Renewal at Taj Hotels. For us EARTH is not a
program, nor a process; it is a way of life.
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TAJ VALUES
PEOPLE DIVERSITY, INTEGRITY & RESPECT
PASSION FOR EXCELLENCE
EXCEED EXPECTATIONS
INNOVATION
SENSE OF URGENCY & ACCOUNTABILITY
SOCIAL RESPONSIBILITY
JOY AT WORK
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PRODUCT PROFILE
Launch ofKnowledge Management Site
Systems and Technology
Electronic Signage
Guest Wireless Internet access
In Room Guest Entertainment Systems
The Taj Contact Centre
Project Orion, the Integrated Back Office System
Self service Kiosks
Taj Website
Outlook
Global Reach and 24 x 7 x 365 Access for our customers across the world
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BRANDS
Taj Hotels, Resorts and Palaces
Taj (luxury full-service hotels, resorts and palaces)
Taj Exotica
Taj Safaris
Taj Luxury Residences
Upper
Upscale Hotels
The Gateway Hotel
Ginger
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TATA CODE OF CONDUCT
National interest
Financial reporting and records
Competition
Equal-opportunities employer
Gifts and donations
Government agencies
Political non-alignment
Quality of products and services
Corporate citizenship
Cooperation ofTata companies
Public representation of the company and the Group etc
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CONTD5,
Third-party representation
Use ofTata Brand
Ethical conduct
Shareholders
Regulatory compliance
Protecting company assets
Citizenship
Integrity of data furnished
Reporting concerns
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CORPORATE SOCIAL
RESPONSIBILITY The Tata Group has always held that what comes from the
society, must, in reasonable measure, go back to it. The Taj
is proud to be a part of this legacy, and is deeply committed
to serve the community.
Leveraging competencies
Promoting culture
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TRAINING OPORTUNITIES
Through their world class training and development programs,
they ensure that their employees are constantly learning and
continuously growing.
Taj Management Training Programme (TMTP)
Hotel Operations Management Trainee (HOMT) Program
Taj Management Training Programme (TMTP) - Operations/
Food Production
This intensive Management Training Programme prepares young
people as thorough professionals with the Taj.
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TAJ PUBLICATIONS
Coffee Table
What's cooking from Spice
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CORPORATE HOLDING
STRUCTURE OF TAJ
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KEY INITIATIVES
Growth
Spas
Ginger Hotels
Brand Architecture
Product Upgradation
Service Excellence
Quality Management Services.
Introduction of international best practices
Rollout of the Customer Feedback System (CFS)
Reinforcement of the use of the Balanced Scorecard
Corporate Restructuring
IT initiatives
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HOTELS OF TAJ IN INDIA
The Gateway Hotel - Fatehabad Road Agra
The Gateway Hotel - Ummed Ahmedabad
Taj residency - Aurangabad
Mahua Kothi Madhya Pradesh
Taj Kuteeram - Bangalore
The Gateway Hotel - Residency Road Bangalore
The Taj West End- Bangalore
Vivanta by Taj Whitefield, Bangalore
The Gateway Hotel - Beach Road Calicut
Taj Chandigarh
Taj Club House - Chennai
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The Gateway Hotel CHIKMAGALUR, KARNATAKA
The Gateway Hotel - CHURCH ROAD, COONOOR, KERALA
The Gateway Hotel - Ramgarh Lodge Jaipur
The Gateway Hotel - Rawalkot Jaisalmer
The Gateway Hotel - Jodhpur
The Gateway Hotel - Pasumalai Madurai
The Gateway Hotel - Old Port Road Mangalore
The Gateway Hotel - Ambad Nashik
The Gateway Hotel - Athwalines Surat
The Gateway Hotel - Akota Gardens Vadodara
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TAJ HOTELS OUTSIDE INDIA
Vivanta By Taj Bentota (SRILANKA)
Taj Boston (USA)
Taj Cape Town (South Africa)
Taj Samudra (Colombo)
The Taj Palace Hotel (Dubai)
Taj Suites and Residences (Buckingham, U.K.)
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CONTD
Crowne Plaza London St.James (London, U.K.)
Taj Pamodzi (Zamibia)
Taj Exotica Resort and Spa (Maldives)
Vivanta By Taj Coral Reef(Maldives)
The Pierre (New York)
Taj Campton Place (San Francisco)
Taj Tashi (Thimphu, Bhutan)
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MILESTONES
903
The Company opens its first hotel, the "Taj Mahal Palace" in Mumbai, India.
1974
The Company opens its first five star deluxe beach resort, the "Fort Aguada BeachResort" in Goa.
The Company begins business in metropolitan hotels by opening the five stardeluxe hotel, the "Taj Coramandel" in Chennai.
1980
The Company opens its first hotel outside India, the "Taj Sheba Hotel" in Sana'a,Yemen.
1984
The Company entered into a licence agreement to operate the "Taj West End" inBangalore, "Taj Connemara" in Chennai and the "Savoy" in Ooty.
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1989
The Company opens a five star deluxe hotel in Calcutta, the "Taj Bengal".
1990
The Company establishes the Taj Kerala Hotels and Resorts Limited with the KeralaTourismDevelopment Corporation.
1998
The Company opens the "Taj Exotica" in Bentota, Sri Lanka.
2000
The Company establishes Taj GVK Hotels and Resorts Limited with the GVK groupto operate three hotels in Hyderabad.
2001
The Company is awarded the management contract for the "Taj Palace", Dubai.
The Company launches the "Taj Exotica Spa and Resort
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2002
The Company obtains licences to manage and operate two leisure hotels:
the "Rawal-Kot" in Jaisalmer and the "Usha Kiran Palace", Gwalior.The Company acquires an equity interest in "Regent Hotel" in Bandra,
Mumbai which is later renamed as the "Taj Lands End".
2003
The Company relaunches its flag ship property as the "Taj Mahal Palace
and Tower".
2004The company opens its first Jiva Spa at the Usha Kiran Palace in Gwalior.
The Company launches its first luxury serviced apartments, "Wellington
Mews" in Mumbai.
The Company opens its first economy hotel under the brand "Ginger" in
Bangalore.
2005
The Company entered into a management contract to operate the "Taj
Exotica" in Palm Island, Jumeirah, Dubai.
The Company obtained the operating agreement for the "Umaid Bhawan
Palace" in Jodhpur.
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2006
The Company acquires the "W" hotel in Sydney, Australia which is laterrenamed as the "Blue Sydney".
The Company commences operation of its first wildlife lodge at Mahua Kothi,
Bandhavgarh.
2007
The Company acquires the "Ritz-Carlton" in Boston, USA which is laterrenamed as the "Taj Boston".
The Company commences operation of its second wildlife lodge at Baghvan,
Pench.
2008
Taj Hotels Partner with Saraya Islands to Operate Taj Exotica Hotel in Ras AlKhaimah, United Arab Emirates.
2010
The Umaid Bhawan Palace, Jodhpur has been voted the Hotel Of The Year by theGallivanter's Guide Editor's Choice Awards.
Taj Hotels Resorts and Palaces announced the opening ofTaj Cape Town.
2011
Taj Hotels Resorts and Palaces opens a new hotel - Vivanta by Taj - Dal View,Srinagar.
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AWARDS
Global Awards
May 2011
Travel + Leisure, USA 'it' List Editors' Choice Awards - Spin-Off Brands -
Vivanta by Taj Hotels & Resorts
Apr 2011
The Indian Hotels Company Ltd, has won the Gallup Great Work PlaceGlobal Award announced by the GALLUP headquarters, Omaha, USA.
Oct 2010 The Taj Hotels Resorts and Palaces has been voted 2nd best Overseas
Hotel Group in the Guardian Travel Awards 2010
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National (Indian)Awards
Dec 2011
Conde Nast Traveller India - Taj Inner Circle received the Readers TravelAward 2011 for the 'Favorite Hotel Loyalty Programme.
Nov-2009
Travel Agents Federation of India (TAFI) Awards 2009 held in Chiang Mai -Indian Hotels Company Ltd.(Taj Group) Best Luxury Hotel Chain.
Apr-2009
Jiva Spa is nominated for the award ofBest Spa Treatment Ventoz AsiaSpa India Awards held on 8th April 2009 held at Delhi.
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Regional Awards Oct-2009
The Gateway Brand is the Winner in the Budget Hotel category of
the ET TAAI Travel Awards 2009 (Economic Times & TAAI).
Sep-2004
TTG Travel Awards 2004 at the Sofitel Central Plaza, Bangkokfor
the Best Local Hotel Chain.
2003
Pacific Asia Travel Writers Association (PATWA) ITB, Berlin 2002
Lifetime contribution for promoting the Hospitality Industry.
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THANK YOU !!