Company Profile

May 18th, 2010

4/26/2010

•2

THE BERTELSMAN GROUP

•More than100,000 employeesworldwide

• US$ 23 billionin ConsolidatedRevenues in 2008

Largest European Media Company

5 Business Units

4/26/2010 •3

• Source: Bertelsmann Annual Report 2008

▪ Provides Customer

Communication and

Logistics services

▪ Complete print service

provider

(conception, preprint, print, fi

nishing, personalization and

supplementary services)

▪ IT Service provider

(consulting, conception, devel

opment and implementation)

▪ Provides integrated service

packages for the IT/High-

tech, Video, Audio and Games

sectors

360 SOLUTIONS

4/26/2010

•4

ARVATO WORLDWIDE

Revenueof over US$ 7 billionin 2008

Present in 35 cities

More than63,000employees

4/26/2010 5

BRAZIL: THE CENTER OF OUR

OPERATIONS IN SOUTH

AMERICA

2 – adis BrazilFootprint&Size

4/26/2010 7 7

Bogotá

COLOMBIA

Hortolândia

BRAZIL

São Paulo

BRAZIL

Buenos Aires

ARGENTINA

Manaus

BRAZIL

SOUTH AMERICA OPERATIONS

Guarulhos,São

Paulo, BRAZIL

Bolívia

Argentina

Chile

Peru

Ecuador

Venezuela

Colômbia

Brazil

4/26/2010 8

BPOLogistics

Digital Content Management & Distribution

Media Manufacturing

FinancialServices E-commerce

Solutions

Printing

FULL SUPPLY CHAIN SOLUTION

8

4/26/2010 9

MEDIA MANUFACTURING

Service Portfolio

Content Download

CD & DVD Manufacturing

CDR & DVD-R Burning

Authoring

Replication

9

4/26/2010 10

PRINT SERVICES

WHAT WE DOPrinting of

books, magazines and

promotional material

POD

Distribution

10

4/26/2010 11

SUPPLY CHAIN SOLUTION

WHAT WE DOKitting & Assembly

Procurement

Printing

Replication

Importation

Warehousing

Transportation Management

11

4/26/2010 12 12

WHAT WE DOCustomer data check

Credit check

Invoicing and billing

Processing of different

payment methods

Payment reconciliation

Cash application

Collection

Accounts Receivable

Accounts Payable

Detailed management reports

FINANCIAL SERVICES

4/26/2010 13

e-COMMERCE SOLUTIONS

WHAT WE DOPayment gateway

Payment Service Provider

Web Back Office Infra-structure

Customer services (call center)

13

4/26/2010 14

adis BRAZIL FIGURES IN 2009

Revenue of US$ 100 million;

1.000 employees;

46,000 ordersprocessed in

10,000 SKUs in stock

Distribution to more than 12,000 storeswithin 1,500 cities

70 million CD/DVDunits delivered

14

4/26/2010

•15

1. Profound knowledge of the region;

2. Huge leverage potential, from any

site/any service;

3. Focus on tailored made outsourced

solutions;

4. Unparalled expertise in supply chain

management,

5. Global reach/global support

COMPETITIVE ADVANTAGES

4/26/2010

The spirit of solutions