apresentação institucional arvato digital services

Company Profile

May 18th, 2010

4/26/2010

•2

THE BERTELSMAN GROUP

•More than100,000 employeesworldwide

• US$ 23 billionin ConsolidatedRevenues in 2008

Largest European Media Company

5 Business Units

4/26/2010 •3

• Source: Bertelsmann Annual Report 2008

▪ Provides Customer

Communication and

Logistics services

▪ Complete print service

provider

(conception, preprint, print, fi

nishing, personalization and

supplementary services)

▪ IT Service provider

(consulting, conception, devel

opment and implementation)

▪ Provides integrated service

packages for the IT/High-

tech, Video, Audio and Games

sectors

360 SOLUTIONS

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ARVATO WORLDWIDE

Revenueof over US$ 7 billionin 2008

Present in 35 cities

More than63,000employees

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BRAZIL: THE CENTER OF OUR

OPERATIONS IN SOUTH

AMERICA

2 – adis BrazilFootprint&Size

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Bogotá

COLOMBIA

Hortolândia

BRAZIL

São Paulo

BRAZIL

Buenos Aires

ARGENTINA

Manaus

BRAZIL

SOUTH AMERICA OPERATIONS

Guarulhos,São

Paulo, BRAZIL

Bolívia

Argentina

Chile

Peru

Ecuador

Venezuela

Colômbia

Brazil

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BPOLogistics

Digital Content Management & Distribution

Media Manufacturing

FinancialServices E-commerce

Solutions

Printing

FULL SUPPLY CHAIN SOLUTION

8

4/26/2010 9

MEDIA MANUFACTURING

Service Portfolio

Content Download

CD & DVD Manufacturing

CDR & DVD-R Burning

Authoring

Replication

9

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PRINT SERVICES

WHAT WE DOPrinting of

books, magazines and

promotional material

POD

Distribution

10

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SUPPLY CHAIN SOLUTION

WHAT WE DOKitting & Assembly

Procurement

Printing

Replication

Importation

Warehousing

Transportation Management

11

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WHAT WE DOCustomer data check

Credit check

Invoicing and billing

Processing of different

payment methods

Payment reconciliation

Cash application

Collection

Accounts Receivable

Accounts Payable

Detailed management reports

FINANCIAL SERVICES

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e-COMMERCE SOLUTIONS

WHAT WE DOPayment gateway

Payment Service Provider

Web Back Office Infra-structure

Customer services (call center)

13

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adis BRAZIL FIGURES IN 2009

Revenue of US$ 100 million;

1.000 employees;

46,000 ordersprocessed in

10,000 SKUs in stock

Distribution to more than 12,000 storeswithin 1,500 cities

70 million CD/DVDunits delivered

14

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1. Profound knowledge of the region;

2. Huge leverage potential, from any

site/any service;

3. Focus on tailored made outsourced

solutions;

4. Unparalled expertise in supply chain

management,

5. Global reach/global support

COMPETITIVE ADVANTAGES

4/26/2010

The spirit of solutions