resume 2010 - phil
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Phillip D. Rodriguez
San Jose, CA(408) 677-0901
Objective: To provide the utmost in customer care utilizing 20 plus years experiencein administrative services.
Skills: Application experience: MS Word, Excel, PowerPoint and LotusNotes. Certified in Microsoft Office. Exceptionally strong customer serviceskills
Experience:
Kaiser Permanente San Jose Medical Center
Health Plan RepresentativeMember Services 1/2007 9/2009
Entered inquires in the CIWRS system (member tracking system)
Assisted Health Plan Representatives with writing case synopsis
Completed Material Management Requisitions to order office equipment and supplies
Created spreadsheets and maintained data bases
Greeted walk in customers to determine if they were in the right department. Assisted
Spanish speaking members
Took Department Staff Meeting minutes
Assisted Manager with special projects
Santa Clara University
Administrative Coordinator Financial Aid Office 1/2000 3/2005
Provided primary telephone support for the Financial Aid Office
Informed students and families on financial aid opportunities, procedures, rules and
regulations
Entered letters of special circumstance and appeals in data base
Assisted with processing of documents to ensure expeditious handing of applications
Provided assistance in the transmission and reconciliation of federal and state data
Answered all e-mail inquiries sent to the Financial Aid homepage
Prepared and mailed requests for clarification/ resolution of inconsistent data
Stanford University Graduate School of Business (Manpower)Administrative Assistant 1/1998 12/1999
Provided general administrative support to the Dean and Department
Edited and distributed Faculty Interests document
Typed and updated faculty Annual Reports
Updated and distributed new faculty orientation material
Edited correspondence's for Associate Deans
Greeted visitors to the office and directed them appropriately
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The following 4 positions through Spherion Staffing Agency
Kaiser Permanente Santa Clara Home Health and Hospice
Home Health Clerk and Receptionist 11/2006 1/5/2007
Printing and data entry using HCMS of Doctors Orders report for authorization of care
Mailed daily requests for Doctors signature and made copies for chart room
Answered phones assisting patients regarding home visits from Home Health nurses and
physical therapists
Sorted and distributed Home Health Care staff mail
Kaiser Permanente San Jose Medical CenterConference Room Scheduling SupportFacilities Services 7/2006 10/2006
Answered calls requiring a high level of problem solving/mediation skills
Printed out hospital department requests for conference room
reservations using South Bay Request System
Booked Hospital conference rooms and reserved AV equipment using Meeting Room
Manager; generated daily reports
Kaiser Permanente Santa Clara Medical CenterSenior Staff Assistant Continuing Care Department 2/2006 5/2006
Supported two Continuum Administrators serving South San Francisco, Redwood City,
Santa Clara and San Jose
Set up department meetings using Lotus Notes Calender and SRS
Processed expense reports for reimbursement of business travel
Used Express Request to order services for executive meetings
Kaiser San Jose Medical CenterAdministrative Assistant Material Management Department 11/2005 7/2006
Buyer for Hospital Department Material Requisition requests
Returned Goods (RGA) for credit from vendors for end-users
Located hospital employee recipients unfound mail using Lotus Notes
Operated the Pitney Bowes stamping machine for processing hospital departments mail
Answered office phones, faxed documents, made copies and other projects as assigned
Education & Training:Attended California College of Communication (Campbell, CA), Computerized Office Certificate,& San Jose Community College, San Jose State University, San Jose, CA Business
Administration/Social Sciences, Dale Carnegie Management Training Seminar, San Jose, CA.Certificate of Completion, Ed Funds Training Workshops, Team Building, Creating OutstandingCustomer Service/ Who Moved My Cheese, Certificate of Completion Santa Clara University
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