MIGUEL RANGELPhone: 281-746-5185

E-mail: miguelrangelarguelles@gmail.comDedicated, detail oriented Network Technician with a CISCO Network Specialization AAS and CCNA certified. Motivated to excel in the field of Networking through hard work, skills, and research. Seeking a position as a network engineer or network administrator. Solid experience and training in the IT industry troubleshooting computer hardware and software issues. Strong problem-solving abilities and experience interfacing with clients and customer service.

Professional Profile

Skills Proficiency in CISCO Networking, Troubleshooting Hardware and Software.

Skilled in Routing/Switching protocols and configurations (CCNA)

VoIP, CME, and CUCM V.7 Studies and training. Knowledge of CISCO Network Security, and ASA 5500

training. LAN/WAN set up and troubleshooting studies and training. Proficiency with Altiris Software. Experience with Service Now ticketing system Help desk and PC customer support Comp TIA A+ software and hardware studies and training. Proficiency in Word, Excel, Windows, Power Point,

Outlook, Mac OS. Customer Service experience. Bilingual English-Spanish (both fluent in reading, writing,

and speaking).

Education Lone Star College, Houston, TXAAS Networking Specialization Cisco Track, graduated on Fall 2015, G.P.A. 3.78 CCNA Voice 640-64. Verification #. 422694769585ALYF.ICND1 100-101. Verification #. 422254170154IKXI. AS in Science, graduated on Spring 2015. G.P.A 3.78.

2012-2015 2012-

2015

2015-2018

2015-20182012-2015

Batalla de Carabobo High School, Barquisimeto, Venezuela

2005-2010

Professional Experience

Part-time PC technician II at Lone Star College-Cyfair Installs, configures, tests, maintains, monitors, and

troubleshoots Level II end user workstation hardware, networked peripheral devices, and networking hardware products.

Installs, configures tests, maintains, monitors, and troubleshoots Level II associated workstation software and networking software products.

Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.

Maintains inventory of all monitors, keyboards, hard drives, modems, printers, scanners and other peripheral equipment.

Documents instances of hardware failure, repair, installation, and removal.

Supports development and implementation of new computer projects and new hardware installations.

Assistant to the manager of Materiales Punto Electrico, Barquisimeto, Venezuela Handled administrative functions for the manager of the

Hardware store. Responsible of computer support relating to hardware and

software issues, computer applications and peripherals. Provided outstanding customer service that promoted the

growth of the business. Maintained inventory over $40,000.

2015-present

2009-2010

Volunteer Experience

Houston Children’s Charities. 2011-2012

Honors, Awards and Memberships

Member of the National Society of Honors Student. Member of Phi Theta Kappa Group. Four times included in the President List of the Lone Star

College.

2011-Present