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Interpersonal Communication

How Interpersonal Communication Works

1. The source/encoder

2. The signal

3. The decoder/destination

Successful and Unsuccessful Interpersonal

Communication

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Interpersonal Communication (continued)

Feedback and Interpersonal Communication

Gathering and Using Feedback

Achieving Communication Effectiveness

1. Seek to clarify your ideas before communicating

2. Examine the true purpose of each communication

3. Consider total physical and human setting whenever you communicate

4. Consult with others, when appropriate, in planning communications

5. Be mindful of the overtones while you communicate

6. Take the opportunity to convey something of help or value

7. Follow up your communication8. Communicate for tomorrow as well as today

9. Be sure your actions support your communications

10. Seek not only to be understood, but also to understand

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Interpersonal Communication (continued)

Verbal and Nonverbal Interpersonal

Communication

The Importance of Nonverbal Communication

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Interpersonal Communication in Organizations

Formal Organizational Communication

Types of Formal Organizational Communication

1. Downward

2. Upward

3. Lateral

Patterns of Formal Organizational Communication

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All rights reserved. No part of this publication may be reproduced, stored in aretrieval system, or transmitted, in any form or by any means, electronic,

mechanical, photocopying, recording, or otherwise, without the priorwritten permission of the publisher. Printed in the United States of America.

Copyright 2012 Pearson Education, Inc. publishing asPrentice Hall