abbmn em 04 questionnaire telco

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ABBMN-EM-03Questionnaire for Telco

ITU Questionnaire for TelecommunicationsOperators / Service Providers

Action Title: ITU - Afghanistan, Bangladesh, Bhutan, Maldives, and

Nepal (ABBMN) Ministerial Forum, Digital Inclusion:Connecting Responsibly

Start Date: May 2010

End Date: August 2010

Participating Countries: Afghanistan, Bhutan, Bangladesh, Maldives, Nepal

ITU Action Manager: Mr. Sameer Sharma

ITU Lead Study: Mr. Wisit Atipayakoon

Document History / Information

ReviewReviewer Version Date

History

Changes By Version Date

Created Wisit 1.0 29 Mar 2010

International Telecommunication Union




I BASIC INFORMATION

1. Contact Information

1.1) Name of Organisation and Address:

Nepal TelecomCenral Office

Bhadrakali Plaza

Kathmandu

1.2) Telephone Number / Facsimile:

+977-1-4210107

1.3) Contact Person and Designation / Position:

Surendra Prasad Thike, Manager Business

2. Organizational Structure

Attachment 1 – Organisation Structure

II TELECOM NETWORK AND SERVICES

3. Network topology/diagram

3.1) Fixed network and coverage

Attachment 2 – Fixed Network Coverage

3.2) Mobile/wireless network and coverage

Attachement 3 – Mobile Network coverage

3.3) Fibre optical network and coverage

Atachment 4 - Fiber network coverage

National Emergency Telecommunications Plan of 12




4. Equipment and Technologies used

4.1) Fixed line switching equipment

Alcatel Jrack

Alcatel E10MM Siemens EWSD

4.2) Mobile switching equipment

ZTE 2.5 G and 3G

Huawei 2.5G

4.3) Optical transmission equipment

ZTE NGSDHHuawei FTTN (ONU)

4.4) Microwave transmission equipment

Huawei

Harris

4.5) Data communication equipment

4.6) Other type of services e.g. HF, VHF radio

5. Telecommunications/ICT Services





5.1) Telecommunications/ICT services offered

PSTN: Voice service, PCC service, Dialup Internet, ADSL Internet, Voip outgoingservice, IVR based VAS

GSM: 2G and 3G voice, SMS, MMS, CRBT, GPRS, 3G data, Video call, 3G streamingvideo, Inbound and outbound roaming, SMS based VAS.

CDMA: 2G voice, 2001X data, EVDO Data, SMS, SMS with GSM

Internet: Dial up, ADSL, Leased, National Intranet

5.2) Number of subscribers (fixed line service including payphone booth, mobile

service including prepaid and postpaid)

5 Million

5.3) Future service deployment/plan

IP CDMA,

GSM Expansion

Wimax/Wireless Broadband

Wifi Hotspots

III STRATEGY AND REGULATIONS

6. What type of licence does your company currently hold?

Basic Service

GSM 2.5G

GSM 3G

CDMA

Internet

NSP

7. Does your company currently hold a spectrum licence? If yes, what frequency band?

GSM

CDMA

Microwave : 3.5Ghz

8. Is your company planning to apply any other service, spectrum licence? If yes,

please provide details.





Wireless Broadband

Wimax

9. Does your company pay USO levy?

10. Is your company a Universal Service Provider?

Yes

11. What is your company’s strategy in rural ICT network/service expansion?

IV ROLE AND READINESS IN EMERGENCY SITUATIONS

12. Does your company have a “Disaster Management Plan” or “Business Continuity/Contingency Plan”

Informal Plan only. Most of Information Systems are redundant.

12.1) Redundancy for transmission routes and spares for vital equipment

Redundancy from Katmandu to Butwal is a ring Optical (NGSDH)network already

operational. Other rings are in the process.

Spare are locally maintained for vital equipments.

12.2) Separate subscriber management centre located at a remote place and

running concurrently with existing centre

No. But its in the program of next fiscal year.





12.3) Emergency dedicated phone line

Yes, Inmarsat Phone in each regional offices.

12.4) Using paging system and/or SMS and/or Cell Broadcasting for disseminating

disaster warning

No

12.5) For cellular services, do you use the GHz bands for Microwave links between

base stations

Yes

12.6) Deployment of microwave links and base stations to disaster stricken areas

No

12.7) Rapid upgrading of base stations after a disaster

No





13. Can your company’s network give priority to calls for emergency needed in disasterareas? And is it currently practiced?

Yes, but not practiced.

14. Has your company provided any emergency telecom services that may be used in

emergency situations?

No

15. Have you company entered into an agreement e.g. MoU with a government agency

or any emergency management organization in the country?

No

16. Availability of Equipment and Personnel for emergencies

16.1) Types and number of equipment/personnel

16.2) Locations and availability of equipment/personnel for disaster relief

16.3) Deployment of equipment/personnel during disasters – availability of disasterkit and a disaster recovery plan





16.4) Use of equipment/personnel

• Can you readily contact with a Relief Organisation or a government

agency dealing with emergencies ? If yes, what type of telecom

equipment do you use?

• Do you coordinate with other national or international relief agencies?

If yes, what type of telecom equipment do you use?

• Do you have on-site communications? If yes, how many and what

type?

• Do you conduct training to Disaster Telecom Personnel and are the

Instructions Manual available?





17. Document or report on impact of past disaster events to the telecom network

17.1) How much impact to subscriber?

Manual breakdown of Optical Cables

Network equipments damage due to lightningTheft of Secondary copper Network

Customer service interuption due to power outageGSM Service interruption due to power outage

Internet service interruption due to power outage

Damage during insurgency

17.2) How many base station or local switch be interrupted during disaster and howlong it took to back to service?

Not analysed

17.3) Budget used to restore the telecom network back to service?

15 Crore to restore damaged during insurgency

18. Experiences in rehabilitation and reconstruction of telecom network

Attach a document or describe here





19. Future development plan or telecom network

Attach a document or describe here

V TELECOMMUNICATION STANDARDS

20. The list below shows ITU-R Recommendations that relate to telecommunication/ICT

for disaster mitigation.

20.1) Which of the recommendations were you aware of/familiar with before

receiving this questionnaire?

20.2) Which of these recommendations have you used/applied in your work?

20.3) Which of the recommendations do you find applicable to your ongoing and

future work?

ITU-R Recommendations that relate to

telecommunications/ICT for disaster mitigation

Q.20.1

(Yes/No)

Q.20.2

(Yes/No)

Q.20.3

(Yes/No)

ITU-R M.1637: Global cross-border circulation of radiocommunication equipment in emergency and disaster

relief situations

ITU-R F.1105: Fixed wireless systems for disaster

mitigation and relief operations

ITU-R M.1042: Disaster communications in the

amateur and amateur-satellite services

ITU-R S.1001: Use of systems in the fixed-satellite

service in the event of natural disasters and similaremergencies for warning and relief operations

ITU-R M.693: Technical Characteristics of VHF

Emergency Position-indicating Radio Beacons using

Digital Selective Calling (DSC VHF EPIRB)

ITU-R M.1467: Prediction of sea area A2 and NAVTEX

ranges and protection of the A2 global maritimedistress and safety system distress watch channel

ITU-R M.830: Operational procedures for mobile-

satellite networks or systems in the bands 1 530-1 544

MHz and 1 626.5-1 645.5 MHz which are used for

distress and safety purposes as specified for the

GMDSS





21. The list below shows ITU-T Recommendations that relate to telecommunication/ICTfor disaster mitigation.

21.1) Which of the recommendations were you aware of/familiar with beforereceiving this questionnaire?

21.2) Which of these recommendations have you used/applied in your work?

21.3) Which of the recommendations do you find applicable to your ongoing and

future work?

ITU-T Recommendations that relate to

telecommunications/ICT for disaster mitigationQ.21.1

(Yes/No)Q.21.2

(Yes/No

)

Q.21.3(Yes/No

)

ITU-T E.106: International Emergency Preference

Scheme (IEPS) for disaster relief operations

ITU-T H460.4: Call priority designation for H.323 calls

Supplement 47 to ITU-T Q-Series Recommendations

VI OTHER COMMENTS

22. Are you aware of the Tampere Convention?

23. Does your organization currently interact and/or provide assistance to aninternational organization in emergency situations? If yes, please give more details.

23.1) What organization(s) do you work with and for what particular services?

23.2) Do you charge for such services? If yes, please describe pricing scheme?

24. Are you aware that the International Telecommunication Union (ITU) – an UnitedNations’ specialized agency in telecommunications/ICTs – are providing assistance in

emergency telecommunications i.e. disaster response and relief operations?





25. To your view, what would be most required from international cooperation in

emergencies?

26. Other comments


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