Slide 1

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Slide 2

Como você se comporta diante de uma situação crítica?Como você se comporta diante de uma tragédia? E diante da morte? E gerenciando uma crise?Qual sua qualidade de comportamento diante situações difíceis?

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Slide 3

VOCE TEM EQUILÍBRIO EMOCIONAL E QUALIDADE COMPORTAMENTAL?

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Slide 4

Quando nosso emocional é, por algum motivo, abalado, perdemos automaticamente a nossa capacidade de perceber o que está no ar.

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Slide 5

As pessoas só fazem conosco aquilo que permitimos. É fundamental mudarmos, entretanto ninguém muda ninguém; nos mudamos.

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Slide 6

O mérito supremo consiste em quebrar a resistência do inimigo sem lutar

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Slide 7

Você tem as três principais características para ser um bom gestor em momentos de crises e conflitos?

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Slide 8

Iniciativa

É a principal característica!Ter iniciativa é ser proativo, é fazer acontecer

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Slide 9

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Bom Senso

O Bom Senso vai muito além da capacidade de discernir o certo do errado. O bom senso esta diretamente ligado a capacidade intuitiva do ser humano de fazer a coisa certa, falar a coisa certa e pensar na coisa certa em momentos inusitados ou não

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Slide 10

Discernimento

Discernir é discriminar, distinguir, conhecer, avaliar, apreciar, medir....Fazer a melhor escolha!

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Slide 11

O que fazer?

Algumas dicas para situações de crise ou conflitos:

Calma. Prepare-se, não saia falando sem saber o que de fato aconteceu;Não Tema. Fale. Se você não falar, alguém vai falar por você, só que não necessariamente a verdade;Mentir, Jamais. Quando pegos em uma mentira, passamos a ser o culpado; Assegure-se que esta sendo compreendido, cuidado com termos técnicos ou evasivas;

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Slide 12

Não especule. Não brinque. Não subestime.Nunca passe a impressão de arrogância ou má fé;Jamais diga “sem comentários ou nada a declarar”

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Slide 13

O que não fazer!

Evite agir desta forma: “Estou sendo injustiçado”,“ Não é problema meu”“ Me respeite” ( não leve para o pessoal)“Não quero incomodar meu chefe”“ Isso não vai dar em nada”( pense o que é pior um fim horroroso ou um horror sem fim)“Legalmente estamos cobertos” ( ter razão não significa necessariamente vencer)

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Slide 14

Não negligencie: nada é tão ruim que não possa piorar

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Slide 15

"Em momentos de crise, só a imaginação é mais importante que o conhecimento." (Albert Einstein)

"Quando escrito em chinês a palavra crise compõe-se de dois caracteres: um representa perigo e o outro representa oportunidade." (John F. Kennedy)

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