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1 Conhecendo as funcionalidades do TRIRIGA Integridade Respeito pelas Pessoas Proteo ao nosso Planeta Presente em 160 pases 54.000 colaboradores Mais de 5.000 produtos Vendas anuais de US$ 57 Bi Slide 2 2 Slide 3 3 Business Services VP WPS Global Director Area Consumption / Cost Service Delivery Ldr Area Imp PjMLeveraged Service Delivery Eng Service Delivery Specialist Engineer / Technology SME which is primarily asset aligned. In Region Centralized Region Flexible Site Delivery & Operations Dow Site Delivery & Operations Asset Aligned Workplace Services Director North America Latin America Europe Middle East & Africa Asia ITIS Facilities Services Hub Leader Area Implementation LeaderLeveraged Data Center Mgmt Bus Continuity & Crisis Mgmt Enterprise Applications Facilities & IT Workplace Services Construction Projects Tech Center Provisioning Field Services Real-estate Strategy and Planning & Property Management Personal Devices & Security Collaboratio n Hosting Connectivity IT Infrastructure Service & Operations IT Security Risk Management Cyber Security Slide 4 Workplace Services Strategy in LA 4 Measure of Success A Successful enterprise has to be nimble, customer responsive, innovation centric and productivity focused Andrew Liveris, CEO, Oct 2009 Align Services Portfolio to Business Strategy Create Value to Business by Delivering Innovative Solutions Support Cultures transformation Know Business Strategies Slide 5 5 Global and Regional Strategies Local Market, Economy and Trends Demographics ( Business Years, Generations, Diversity, Turn Over,...) Collaboration and Communication Technology Understand Culture and local characteristics Workplace Services Strategy in LA Slide 6 6 Build strong partnership with key areas (Finance, HR, Businesses, Public and Government Affairs, ) Have a seat at the table in strategic discussions Participate on executive committees Built Solid relation with all Functions Workplace Services Strategy in LA Slide 7 7 Transformational Core Competencies Collaborating for superior results Leading courageously Delivering innovative solutions Generating customer value Values Integrity Respect for people Protecting the planet Services Leaders Behaviors Behave like a business Use demand based planning Know Dow and its Value Chain Ethics, EH&S, compliance and values are non-negotiable Know the Expectations set for Services Leaders Workplace Services Strategy in LA Slide 8 Workplace Services Portfolio Dimension + de 5.000 Employees 11 countries in LA 15 Corporate offices 32 Manufacturing Plants 14 R&Ds (8 inside sites) 8 Slide 9 9 W.I.S.E. Program Workplace Integration & Sustainable Environment Slide 10 W.I.S.E. Fundamentals Strategy deployment integrated vision 10 Attract and retain people ; Increase productivity and engagement Increase space utilization and efficiency Strategies design to support sustainable innovation HR RE IT WISE If you can not do better, then why do it? Herbert H. Dow If you can not do better, then why do it? Herbert H. Dow Increase collaboration and communication, as well as reducing the individual cost DOW RESTRICTED Slide 11 W.I.S.E Program - Goals 11 Get the most efficiency the current work environment, by: Ensuring Cost Efficiency and Sustainable Occupation Enhancing People Wellness Encouraging Innovation Inspiring Collaboration Exchanging Ideas and Knowledge Increasing Productivity Supporting Dows Growth Slide 12 12 W.I.S.E Concepts Slide 13 External Mobility External Mobility Concepts of new working style External Mobility Requirements Positive Aspects 13 Allowing eligible people to work partially outside of the office, as long as some criteria are met (Legal, Connectivity, etc) Define processes and policies Trainings differentiated by job level Incorporate into on- boarding process Voluntary adhesion should be encouraged Define processes and policies Trainings differentiated by job level Incorporate into on- boarding process Voluntary adhesion should be encouraged Saves operational costs Improves work/life balance Improves job satisfaction Leverage current Performance Review Process to remote work Saves operational costs Improves work/life balance Improves job satisfaction Leverage current Performance Review Process to remote work Out-of-sight concept may require mindset tunning Increase Information Protection mindset Attention to avoid decreasing live interaction Out-of-sight concept may require mindset tunning Increase Information Protection mindset Attention to avoid decreasing live interaction Points of Attention Slide 14 Internal Mobility Internal Mobility Concepts of new working style 14 Internal Mobility Requirements Positive Aspects Points of Attention Eliminating assigned seating so people can seat anywhere within a designated area. Creates more flexible seating options. Eliminating assigned seating so people can seat anywhere within a designated area. Creates more flexible seating options. Behavioural trainings to maximise productivity and correctly use new spaces and available technologies Incorporate into on- boarding process Behavioural trainings to maximise productivity and correctly use new spaces and available technologies Incorporate into on- boarding process Increase Space Efficiency without impacting comfort Saving on occupancy cost per person Increase job satisfaction Promote Workgroup information sharing Increase Space Efficiency without impacting comfort Saving on occupancy cost per person Increase job satisfaction Promote Workgroup information sharing Challenges the leaders and direct reports to effectively adapt to new concept Personal and Workgroup lockers are mandatory Challenges the leaders and direct reports to effectively adapt to new concept Personal and Workgroup lockers are mandatory Slide 15 Collaborative Areas Collaborative Areas Concepts of new working style 15 Collaborative Areas Requirements Positive Aspects Points of Attention Flexible and informal open spaces to encourage workgroups interaction, free-thinking and creativity. Behavioural changes to correctly use new spaces and available technologies Incorporate into on- boarding process Behavioural changes to correctly use new spaces and available technologies Incorporate into on- boarding process Flexibility to accommodate different layouts with up to date Haworth furniture Differentiated concept from Innovation Room Increase Space Efficiency without impacting comfort Flexibility to accommodate different layouts with up to date Haworth furniture Differentiated concept from Innovation Room Increase Space Efficiency without impacting comfort Challenges the leaders and direct reports to effectively use the new concept Slide 16 Flex Desks Flex Desks Concepts of new working style 16 Hot Desks Requirements Positive Aspects Points of Attention Multiple workers using a single physical workstation, during different time periods Behavioural trainings to maximise productivity and correctly use new spaces and available technologies Incorporate into on- boarding process Enable minimum technology Behavioural trainings to maximise productivity and correctly use new spaces and available technologies Incorporate into on- boarding process Enable minimum technology Increase Space Efficiency without impacting comfort Saving on occupancy cost per person Allow creation of dedicated space for visitors, third parties, interns and workgroups Increase Space Efficiency without impacting comfort Saving on occupancy cost per person Allow creation of dedicated space for visitors, third parties, interns and workgroups Increase People / Assets Security awareness Lockers are mandatory Routing of messaging services General Mail Box Workgroup Interactions Increase People / Assets Security awareness Lockers are mandatory Routing of messaging services General Mail Box Workgroup Interactions Slide 17 W.I.S.E. 2014 VISION Slide 18 W.I.S.E. FUTURE VISION Slide 19 19 Survey and Data Collection Slide 20 Occupancy Analysis Workstations Focus and Huddles M T W T F Slide 21 W.I.S.E. Program applied to LAA HQ ADDITIONAL FLOORS (5%) ONLY TOWER D20142015201620172018 CURRENT MODEL10100 WISE (20% OF MOBILITY)00010 Slide 22 22 Slide 23 23 Slide 24 24 Obrigada!dlacerda@dow.com