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Rodrigo Sampaio LealAftersales Director at TRIPLE POWER GROUP - INDIAN / BMW / TRIUMPH / HUSQVARNAMotorcycles

rodrigo.sampaio.leal@hotmail.com

Summary

Mechanical engineer, musician, producer, leader, administrator. A professional experienced from

manufacturing to retail and business development that has worked with: - Aftersales and customer satisfaction

(including service shops constructions from zero to operations); - Premium products sales (premium

motorcycles); - Dealernet development (from contract to operations); - Product homologation and tests

(legal requirements); - Process and product engineering (including construction of assembly lines); - Facility

maintenance & safety - industrial; - Industrial and supply quality & sustainability; - Business Excellence (SGI).

| E-mail: rodrigo.sampaio.leal@hotmail.com | Mobile: +55 11 96414-2176.

ExperienceAftersales Director at TRIPLE POWER GROUP - INDIAN / BMW / TRIUMPH / HUSQVARNAMotorcyclesoutubro de 2015 - até o momento (7 meses)

Head of the Aftersales Department of TRIPLE POWER GROUP, a Motorcycle Only group renowned by the

brazilian motorcycle industry. - TRIPLE TRIUMPH: Biggest Triumph Motorcycle dealer in the world; -

POWER BMW: 6th biggest BMW Motorcycle Only dealer in the world, and biggest service shop of Latin

America; - INDIAN SP: 1st Indian Motorcycle dealership in Brazil ever, biggest dealership of latin america;

- HUSQVARNA: Exclusive Husqvarna Motorcycles distributor of Brazil.

Aftersales General Manager at TRIPLE POWER GROUP - BMW / TRIUMPH / HUSQVARNAMotorcyclesjulho de 2014 - até o momento (1 ano 10 meses)

- Aftersales General Manager of Triple Power Group - a motorcycle only specialized dealer group of

the brazilian motorcycle industry: http://powerbmw.com.br/ http://www.tripletriumph.com.br/ http://

www.powerhusqvarna.com.br/ - Responsible for the aftersales of 4 premium motorcycles dealerships -

Power BMW Santo André / Power BMW Santos / Triple TRIUMPH São Paulo JK / Triple TRIUMPH

Campinas; - Responsible for the new HUSQVARNA Motorcycles start-up on technical training,

homologations and importation; race/events team (field); motorcycle preparation and pre-delivery inspection;

- Responsible for overall aftersales and service departments aspects and management: safety, productivity,

profitability, facilities and equipments, staff and resources, steering committee participant, customer

satisfaction, and business intelligence (DMS).

District Manager at Harley-Davidson Motor Company

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agosto de 2012 - junho de 2014 (1 ano 11 meses)

District Manager at Harley-Davidson Motor Company. Responsible for Harley-Davidson Brazil (subsidiary

of HDMC) motorcycles sales management in 4 regions: North, Northeast, Central-West, and São Paulo State

country area (Campinas, Ribeirão Preto, Sorocaba). Key results area focus: overall customer experience;

dealership relationship; market area planning & performance; marketing & brand integration; market area

development; dealer performance management; self development; continuous improvement; communication.

Dealer Development at Harley-Davidson Motor Companymarço de 2011 - agosto de 2012 (1 ano 6 meses)

Dealer Development Supervisor at Harley-Davidson do Brasil – São Paulo, BR March 2011 – August 2012

• Responsible for transferring know-how, tendencies, tools and global guides to dealers, setting standards,

working plans, coaching staff to work with the best practices developed at the brand. • Develop, study

and implement the NDO, market study by niche size to evaluate the potential of sales and other several

tools for analysis, evaluation and improvement of dealerships; • Support new dealers during the setup; •

Reformulation of the Minimum Standard Installation of Sales Point, focusing on structures - mainly more

profitable by defining new guides for dealer network. • Dealer field visits supporting needs on fixtures,

system, staff, layout, process, installation.

Service Operations Area Representative (SOAR) at Harley-Davidson Motor Companyjaneiro de 2009 - março de 2011 (2 anos 3 meses)

Service Operations Area Representative (SOAR) at Harley-Davidson do Brasil – São Paulo, BR (January

2009 – March 2011) • Support Dealers in Region toward improved profitability, proficiency, productivity,

and customer service levels of their P&A and Service operations. • Assist dealers in managing and resolving

unusual and complex field vehicle failures. • Support dealers from south region of Brazil, focusing in

customer satisfaction and Service, Parts and Accessories management; • Development and implementation

of Dealers’ Visit Report to evaluate dealers’ structure, human resources, processes and goals performance; •

Develop patterns to manage dealers’ parts stock and orders. • Responsible for the development and control of

new strategic service programs to be implemented on dealership network and adapt dealers to the new reality

of capacity and demand.

Senior Process Engineer at Harley-Davidson Motor Companydezembro de 2007 - janeiro de 2009 (1 ano 2 meses)

Homologation Infrastructure and Facility Chief, Platform Engineer Buell and VRSC at Harley-Davidson

- Manaus, BR (June, 2008 – March 2011) - Coordinate the interface between headquarter’s engineering

and Brazilian government; - Project development for new regulation application; - Project development

related to new vehicles lauching; - Responsible for every domestic and imported models (Buell and V-Rod);

- Vehicles system and components certification; - Forums and debates participation related to enviromental

and vehicles safety issues; - Directorship representation and support in forums, discussions and debates with

Brazilian government members, manufactures associations and unions; - Government bodies, associations

and unions network development; - Main contact bodies: ABRACICLO / ANFAVEA / AEA / IQA /

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SIMEFRE / CETESB / IBAMA / CONAMA / DENATRAN / CONTRAN / ANATEL / MDIC / Min.

Cidades - Vehicles magazine and general medias test coordination; - Coordination of vehicular testing

focused on customers experience; - Coordination of vehicles for fairs and exhibitions; - Budget control and

department financial activities.

Process and Product Engineer at Philipsjaneiro de 2004 - dezembro de 2007 (4 anos)

At Philips I had the chance to develop my technical skills as an engineer. Philips was a company that I

dedicate a lot of my study time. Lots of learns and good relationships.

CoursesEngineer's Degree, Engenharia Industrial MecânicaUTAM - Instituto de Tecnologia da AmazôniaMicrosoft Network and Operating System 2151/2266

................................................................................................................................................................. Senior Process EngineerHarley-Davidson Motor CompanyISO9001:2000 Auditor GraduationSGQ - Quality Management System AuditorGraduation

Service Operations Area Representative (SOAR)Harley-Davidson Motor CompanyInventory Management for Parts, Accessories andGeneral Merchandise

HDU

Media Training - Printer PressRider's Edge Motorcycle Riding Training

District ManagerHarley-Davidson Motor CompanyAndragogyHDCX Instructor

Process and Product EngineerPhilipsISO14001:2004 - Environmental Management

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Commodity Tax ClassificationCIPA - Safety Commission for Accidents Prevention(member)SAP - Supply Quality Administration

Test ScoresGallup StrenghtsFindersetembro de 2013 Nota:Check description.

- Futuristic - Relator - Individualization - Responsibility - Discipline MBTI Personality Typemarço de 2012 Nota:ESTJ

Practical, realistic, matter-of-fact. Decisive, quickly move to implement decisions. Organize projects and

people to get things done, focus on getting results in the most efficient way possible. Take care of routine

details. Have a clear set of logical standards, systematically follow them and want others to also. Forceful in

implementing their plans. E - 15; S - 14; T - 18; J - 20.

ProjectsHarley-Davidson Brazil Startup - HDB SPApril 2010 to Present

Usuários:Rodrigo Sampaio Leal

- High dedication on the Harley-Davidson Brazil startup project - HDB-SP; - Support the new staff on the

knowledgement of Harley-Davidson culture in Brazil; - Aftersales field supporter during the new operations

take over.

PublicationsII Antologia de Poetas LusófonosEditora Folheto Edições & Design outubro de 2010

Autores: Rodrigo Sampaio Leal

Writter on the Second Edition of the Anthology of Portuguese-speaking poets (5 poems published)."Beyond The Great Vast Forest"Immortal Choir band 5 de março de 2003

Autores: Rodrigo Sampaio Leal, André Mendonça

Immortal Choir's debut album. A Heavy Metal record from Manaus/AM Brazil. Officially release in 2003.

Honors and AwardsZenóbio da Costa Honor MedalBrazilian Army - Batallion of Guards (1BG)

agosto de 2010

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Awarded with the Zenóbio da Costa Honor Medal due the extensive work provided to Brazilian Army with

Harley-Davidson Motor Company on the delivery of the first batch of special motorcycles and construction/

design of the official service shop, and technical training on 1BG Batallion - Rio de Janeiro.Sexagenarian Military Police MedalBrazilian Army - Military Police (1BPE)

fevereiro de 2011

Awarded with the Sexagenarian Mlitary Police Medal Honor Medal due the extensive work provided to

Brazilian Army with Harley-Davidson Motor Company on the delivery of the second batch of special

motorcycles and construction/design of the official service shop on 1BPE Batallion - Rio de Janeiro.Best Supply Quality EmployeePhilips Consumer Electronics

setembro de 2005

Best employee of Supply Quality Dept.Best Engineering EmployeePhilips Consumer Electronics

outubro de 2006

Best employee of Connected Display Engineering Dept.

LanguagesInglês (Fluente ou nativo)Espanhol (Nível básico a intermediário)Português (Fluente ou nativo)

Skills & ExpertisePro-EInglês FluenteMicrosoft OfficeSales ManagementSales OperationsDirect SalesAftersalesDealer ManagementDealer OperationsDealer TrainingDealer MarketingDealer NetworksDealer RelationshipsDealer ProgramsNew Business DevelopmentProduct DevelopmentBusiness StrategyBusiness Analysis

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Business PlanningBusiness ProcessRetail SalesRetail DesignRetail MarketingOnline RetailCustomer ServiceCustomer SatisfactionCustomer RetentionCustomer ExperienceCustomer OrientedCustomer SupportLong-term Customer RelationshipsEmployee EngagementLeadershipTeam BuildingTeam LeadershipTeamworkCross-functional CoordinationCross Functional Team BuildingMatrix ManagementSituational LeadershipTechnical LeadershipProduct ManagementMusic IndustryMusic EducationMusiciansProduction ManagmentHarley DavidsonMotorcycleMotorcycle IndustryMotorcycle Safety

EducationHarley-Davidson UniversityMBA, Dealership Management Modules, 2009 - 2009Grade: SpecializationActivities and Societies: Business holistic discussions and forums Retail environment discussions and forumsUTAM - Instituto de Tecnologia da AmazôniaEngineer's Degree, Engenharia Industrial Mecânica, 2000 - 2004Activities and Societies: Science events, expositions, etc.UTAM - Instituto de Tecnologia da AmazôniaBacharelado em Engenharia, Engenharia Mecânica, 2000 - 2004

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InterestsOperations management, retail development, sales and operations, high-end technology, physics, music,

investing, music production, motorcycling, etc.

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Rodrigo Sampaio LealAftersales Director at TRIPLE POWER GROUP - INDIAN / BMW / TRIUMPH / HUSQVARNAMotorcycles

rodrigo.sampaio.leal@hotmail.com

7 person has recommended Rodrigo

"Sampaio é um profissional intenso, dedicado e com foco absoluto no cliente. Trabalhei com Sampaio na

Harley-Davidson e posso afirmar que é companheiro de time dos mais agradáveis de se ter, sabe valorizar

cada momento e oportunidade para crescer e aprender. Tenho orgulho de ter trabalhado com esse profissional

de primeira linha."

— Cristiano Albuquerque.'., Country Manager Brasil, Harley-Davidson Financial Services, workeddirectly with Rodrigo at Harley-Davidson Motor Company

"I had the privilege of working with Sampaio during the period that we were together in H-D. I learned quite

a lot with his technical and results-oriented profile. Sampaio is an excellent professional and knows the

structure of a Dealer from A to Z like no one else, anticipating problems and being fully transparent."

— Oswaldo Zambon, Sales Manager, Harley-Davidson Motor Company, managed Rodrigo at Harley-Davidson Motor Company

"O Rodrigo é um excelente profissional com grandes habilidades de relacionamento pessoal e trabalho em

equipe, sempre atento aos números e em busca de resultados que tragam o sucesso para empresa e para as

pessoas que trabalham ao seu redor. Tem uma visão estratégica no futuro que facilita nas tomadas de decisões

na maioria das vezes corretas, ousado e inovador busca sempre as melhores saídas para os desafios do dia-a-

dia."

— Tiago Moreira da Silva, Planejamento de peças, acessórios e vestuário, Harley-Davidson do BrasilLtda, managed Rodrigo at Harley-Davidson Motor Company

"Otimo profissional, dedicado, leal e realizador. foco em objetivo e extremamente comprometido com as

metas. Apaixonado pelo que faz!!!"

— Rosemberg Oliveira, worked with Rodrigo at Harley-Davidson Motor Company

"I was lucky to hire Rodrigo at H-D. He is an excellent, hands on professional, fast learner and team player.

He is a decision maker and works well with people."

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— Humberto Catelan, managed Rodrigo at Harley-Davidson Motor Company

"Rodrigo came to Harley-Davidson with a high level of passion and energy for the brand. That, combined

with his work ethic paved the way to his current position as District Manager. These positions are only

entrusted to those who are dedicated, know the products, dealers and customers in depth. His standing with

H-D Brazil is well-deserved."

— Bill Jackson, worked with Rodrigo at Harley-Davidson Motor Company

"I had the pleasure to work with Rodrigo for almost 4 years in several projects and tasks. He is hands on

and very proactive. A very enthusiastic and dynamic person as well as a very determined and prepared

professional. Outstanding knowledge on his area, always updated and kind to teach people who work with

him. An open person, who listens whatever others have to say. He works very hard and is customer oriented,

having focus in brand values, targets and results. He has the biggest interpersonal relationship I have ever

seen, balancing the mature authority with results. He is flexible, extremely intelligent and fighting spirit.

A natural leadership, self-motivated and positive attitude makes it easier to work with him and establish

confidence in his work. I would recommend Rodrigo for any company."

— Carla Romano, worked directly with Rodrigo at Harley-Davidson Motor Company

Contact Rodrigo on LinkedIn