Marisa Aleen Franz Resume

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2298 Manhattan Place, Santa Clara, CA 95051beebuzzingby@gmail.com (916) 337-9684 cell (916) 988-9798 message

Marisa Aleen Franz

OBJECTIVE:Utilize my background in research to help accelerate productivity in the workplace and provide assistance.

EDUCATION:

Bachelor of Arts in Communication, University of California Santa Barbara March 2014 Related coursework emphasis: research and analysis, psychology, consultation

QUALIFICATIONS: UCSB Communications Degree completed in 2 years with honors Recognized for leadership, enthusiasm and my ability to inspire and encourage others Flexible to learn new concepts quickly and adept at working well under pressure Published in art forms including photography, videography, pen and ink, oil and water color Experienced in international travel and interacting with diverse cultures and communities Creative at communicating ideas clearly and effectively through varied media, tools and technologies (visual/graphics, social media, video editing, fan-page, blog, live stream)

EXPERIENCE:

Customer Experience SpecialistGoogle through Adecco August 2014 - Current Represented Google Express through phone, email, and chat support Appointed Point of Contact as knowledge resource for fellow employees Provided unique contributions as part of the Social Team, and maintained presence on social media (Twitter, Facebook, G+, Instagram) Worked on projects as member of the Communication Team, to increase overall satisfaction

Marketing/Sales AssociateTommy Hilfiger, Folsom, Ca. July - Sept. 2012 Managed as Employee Trainer of Floor Sales for current and new hire Sales staff Served as liaison between Department Sales representatives and management Transacted customer sales while improving customer satisfaction, resolving customer issues Maintained marketing displays of products, organized daily operations and developed strategies to improve sales

Sales Floor ManagerFolsom High School, Folsom, Ca. 2009 - 2011 Managed and Trained employees for Cashier and Food Server/Food Prep duties Directly served students/customers while simultaneously managing order preparation, counter appearance, product stocking, cashier transactions, and training new staff Independently researched transactions for most popular items and prices, presented analysis with suggestions for price adjustments vs. cost to increase revenue while maintaining customer satisfaction

LEADERSHIP: Marketing Relations and Promotional Media Design, CALPIRG, UCSB Community Relations/Photographer, Folsom Teen Council Assistant Organizer, Philosophers Club, Folsom High School Public Relations Officer, Academic Decathlon, Folsom High School Youth/Teen Reader Assistant, Youth Readers Club, Folsom Public Library Team Leader, Area Creek Cleanups, Sacramento Area Creeks Council, Sacramento Member/Community Service Leader for the International Order of the Rainbow for Girls Commissioned to create original works of art and photography for gallery displays and online sales

AWARDS: UCSB Deans List, College of Letters and Science, 2013 National Honor Society member, 2011 California Scholarship Federation Lifetime member, 2011 Folsom Cordova Leadership Association Award and multiple leadership/academic awards, 2011