first book

INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IPCENTRO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO

Formação Modular

Língua Inglesa - Atendimento

MANUAL

In a clothes shop In a restaurant

In a hotel

Formadora Andrea Matos


Índice

Índice ........................................................................................................................ 2

Greetings .................................................................................................................. 3

Introducing yourself ................................................................................................. 4

Meeting people for the first time ........................................................................... 5

The English Alphabet............................................................................................... 6

Personal pronouns.................................................................................................. 7

Possessive pronouns................................................................................................. 8

Verb TO BE............................................................................................................... 9

Simple present ......................................................................................................... 11

Jobs and Workplaces ............................................................................................... 13

Clothes and Accessories ........................................................................................... 17

Consumerism ........................................................................................................... 19

Sizes - comparison chart........................................................................................... 21

Shopping for clothes ................................................................................................ 22

Restaurant service ................................................................................................... 25

Eating in restaurants ............................................................................................... 26



Checking into a Hotel ............................................................................................... 30

Bibliografia .............................................................................................................. 33

GREETINGS

1. Match the greetings to the pictures.

1. Good morning!

2. Good afternoon!

3. Good evening!

4. Good night!

HOW ARE YOU? I’m great! I’m fine, thanks! I’m not very well!



INTRODUCING YOURSELF

1. Complete the conversations.



Hello, Ryan Gaskell.Pleased to you, Ryan. name’s Jordan Morris.Nice to meet , too, Jordan.

H . M_ name’s Mike.P to m you, Mike. I’ Irena Larsen.N to meet y too, Irena.What’s y surname?My s is Hall.

MEETING PEOPLE FOR THE FIRST TIME

There are two different ways of meeting people for the first time:

INFORMAL

A: Hi! This is Peter.B: Hi, Peter. I'm Maja.C: Nice to meet you, Maja

FORMALA: Good morning. My name is Peter Brown. What's your name?B: I'm Paul Jones.A: How do you do, Mr. Brown.B: How do you do.



1. GAP FILL

Fill in the gaps with the proper form.

A: Hi! My name Tina. What your name?B: I Marko. A: How you do?B: Nice to you Tina.

A: Hello! How you Tone?B: Fine, .

A: Good . I'd like to speak to Mr. Jones. B: I ____ Mr. Jones. And who ____ you?

A: I'm Koritnik.B: How do you , Mr. Koritnik?A: How do do.

ENGLISH ALPHABET



B. Complete the dialogue.

A: What’s your name, please?

B:

A: Can you spell it?

B: _ _ _ _ _ _ _ _ _ _ _

PERSONAL PRONOUNS (SUBJECT)

Singular:

I - eu

you - tu

he - ele

she - ela

it - ele/ela (coisas/ animais)

Plural:

we - nós

you - vós

they - eles/elas



1. Replace the u n der l ined words with the correct Personal Pronouns (subject).

1. Peter is a student.

___________________________________________________________________

2. Peter a n d I are friends.

___________________________________________________________________

3. Sally is a teacher.

___________________________________________________________________

4. Sally and Pet e r aren’t secretaries.

___________________________________________________________________

5. My c at is black.

___________________________________________________________________

7. Steven and you are very hard-working.

___________________________________________________________________

8. Adventure films are my favourite kind of films.

____________________________________________________________________

POSSESSIVE PRONOUNS

Personal Pronouns (subject) Possessive Determiners



I

you

he

she

it

we

you

they

my

your

his

her

its

our

your

their

1. Fill in the gaps with the appropriate possessive determiner.

1. I am late for class.

2. Sh e lives with parents.

3. They are own bosses.

4. We eat breakfast at 8 every day.

5. The film has own soundtrack.

6. H e does homework every day.

7. Y ou are own employer.

8. Jane and Brad grow ___________ own vegetables.



VERB TO BE (SIMPLE PRESENT)

Affirmative Interrogative

Negative

Long Form

Short Form

Long Form Short Form

I am

You are

He is

She is

It is

We are

You are

They are

I’m

You’re

He’s

She’s

It’s

We’re

You’re

They’re

Am I?

Are

you? Is

he?

Is she?

Is it?

Are

we? Are

I am not

You are

not He is

not

She is not

It is not

We are

not You

I’m not

You aren’t

He isn’t

She isn’t

It isn’t

We aren’t

You aren’t

They aren’t

1. Fill in the blanks with the right forms of the verb TO BE.

a. Who you?

b. My name Sally.

c. What your name?

d. How old they?

e. I Portuguese.

f. She a teacher.

2. Fill in the blanks with the negative form of the verb TO BE.

a. He’s Mark. He John.



b. Her surname’s Brown. Her surname White.

c. They’re Jack and Peter. They Paul and Mary.

d. I’m Charles Rider. I Charles Rider.

e. You’re a student. You a teacher.

3. Write the short forms.

a. He is John Porter. _

b. It is not Sunday today.

c. His name is John Smith. _

d. They are not Peter and Susan.

e. Who is she? _

f. We are in the classroom. _________________________________________________________

4. Make short forms long.

My name's Vida. ________________________________

His name's Tine. _________________________________

You aren't Tanja. ________________________________

He isn't Janez. _______________________________

They're happy. _________________________________________________________________



They aren't Smith. _______________________________

Affirmative Interrogative Negative

I play

you play

h e/ s h e / it pl a ys

we play

you play

they play

Do I play?

Do you play?

D o es he/ she/ it p l a y ?

Do we play?

Do you play?

Do they play?

I don’t play

you don’t play

h e/ she/ it d o es n ’ t p l a y

we don’t play

you don’t play

they don’t play

We use this tense for:

habitual actions: We usually go to different places in Britain.

permanent situations: Alex lives in Brighton.

programmes or timetables: The film starts at nine o’clock.

general truths or natural laws: The Earth goes round the Sun.

Time expressions used with the simple present:

every day/ week/ month/ summer/…; usually; often; seldom; never; always; occasionally; sometimes;

generally; normally.



1. Fill in the blanks with the Simple Present.

a) He (build) good houses.

b) She (see) the church from here.

c) They always _____________ (play) the piano in the evening.

d) She _______________(not speak) to them in French.

e) I _____________ (like) them very much.

f) Susan ____________(be) a travel agent.

g) They _____________(not live) in Chicago.

h) Carol (want) to go to the pictures.

i) He (not understand) you.

j) What time (the boys/ wake up)?

k) (Mary/ know) how to operate a computer?

l) We always _____________(make) mistakes.

2. Rewrite the following sentences in the affirmative, negative and/ or interrogative.

a) Sally usually stays in that hotel.Interrogative -

Negative -

b) They aren’t hotel managers.Interrogative -

Affirmative -

c) Are there many people staying at the hotel?Negative -

Affirmative -

d) They do their work with pleasure.Interrogative -

Negative -



e) Peter doesn’t go on holiday every summer.Interrogative -

Affirmative -

f) Is she British?Negative -

Affirmative -

g) Peter and Mary like large rooms with an ocean view.

Interrogative - _____________________________________________________________ Negative - ___________________________________________________________________

JOBS AND WORKPLACES

This is how you ask and answer about job/ occupation.

What’s your job/ occupation?What do you do?

I’m a hairdresser.I’m unemployed./ I haven’t got a job.

What’s his/ her job? He’s a travel agent.She’s a doctor.

What are their jobs? They’re teachers.

A. Match the jobs to the pictures.

_________________ ___________________ _____________________ ____________________



_______________ ________________ _________________ _________________

_______________ ________________ ________________ _______________

________________ ________________ ________________ _______________

Greengrocer Florist Accountant Shop assistant

Manager Housekeeper Butcher Grocer

Cashier Tailor Delivery person Waiter

Baker Secretary Hairdresser Fishmonger

B. Write sentences describing jobs as in the example.

1. An accountant does the company’s accountancy.



2. __________________________________________________________________________

3. __________________________________________________________________________

4. __________________________________________________________________________

5. __________________________________________________________________________

6. __________________________________________________________________________

7. __________________________________________________________________________

8. __________________________________________________________________________

9. __________________________________________________________________________

10. __________________________________________________________________________

11. __________________________________________________________________________

12. __________________________________________________________________________

13. __________________________________________________________________________

14. __________________________________________________________________________

C. Match the pictures to the words below.



____________________ _____________________ _____________________ ____________________

_______________ __________________ ___________________ _________________

_______________ _________________ __________________ __________________

_______________ ________________

Jewellery Supermarket Stationery Grocery



Newsagent Pet shop Butcher's Florist

Boutique Toy shop Pharmacy Shoe shop

Bakery Bookshop

D. Write sentences as in the example.

1. A jewellery sells jewells.

2. __________________________________________________________________________

3. __________________________________________________________________________

4. __________________________________________________________________________

5. __________________________________________________________________________

6. __________________________________________________________________________

7. __________________________________________________________________________

8. __________________________________________________________________________

9. __________________________________________________________________________

10. __________________________________________________________________________

11. __________________________________________________________________________

12. __________________________________________________________________________

13. __________________________________________________________________________

14. __________________________________________________________________________



CLOTHES AND ACCESSORIES1. Match the words to the pictures.

__________________ ______________ _______________ _________________

__________________ ______________ _______________ _________________

__________________ ______________ _______________ _________________

__________________ ______________ _______________ _________________ Formadora Andrea Matos


__________________ ______________ _______________ _________________

__________________ _________________ ________________ _________________

__________________ _________________ ________________ _________________

1. belt

6. Dress 11. jeans 16. shirt 21. socks 25. t-shirt

2. blouse 7. earrings 12. necklace 17. shoes 22. suit 26. trainers

3. boots 8. Gloves 13. pullover 18. shorts 23. tie 27. trousers

4. cap 9. hat 14. sandals 19. skirt 24. top 28. vest

5. sweater 10. jacket 15. scarf 20. flip flop

2. What are you wearing today?


http://www.google.pt/imgres?hl=en&tbo=d&biw=1441&bih=678&tbm=isch&tbnid=0GjfRI6j_5t_FM:&imgrefurl=http://www.vilified.org/userftp/athelias/avatars/&docid=EBKjuXI6dw23nM&imgurl=http://www.vilified.org/userftp/athelias/avatars/suit.gif&w=113&h=200&ei=9nu7UIKfB8WohAe9r4H4Ag&zoom=1&iact=hc&vpx=87&vpy=149&dur=2855&hovh=160&hovw=90&tx=85&ty=62&sig=103233894119982089388&page=1&tbnh=154&tbnw=87&start=0&ndsp=33&ved=1t:429,r:1,s:0,i:83%00%E5%A1%B9%EF%92%81%E1%B4%BB%E4%A1%BF%E2%B2%AF%E5%B6%82%E8%97%84%E6%8C%A7%00%00%EA%AE%A5

http://www.google.pt/imgres?hl=en&tbo=d&biw=1441&bih=678&tbm=isch&tbnid=Sk2wBO13rFW6aM:&imgrefurl=http://blueteamflash.livejournal.com/&docid=qKyYk__WEFHeuM&imgurl=http://img.photobucket.com/albums/v472/maceo6/RunningSandals.gif&w=299&h=320&ei=vn67UILbM9KAhQf3iYCoAg&zoom=1&iact=rc&dur=553&sig=103233894119982089388&page=2&tbnh=148&tbnw=135&start=35&ndsp=33&ved=1t:429,r:35,s:0,i:188&tx=68&ty=81%00%E5%A1%B9%EF%92%81%E1%B4%BB%E4%A1%BF%E2%B2%AF%E5%B6%82%E8%97%84%E6%8C%A7%00%00%EA%AE%A5


_______________________________________________________________________________________

_______________________________________________________________________________________

_______________________________________________________________________________________

___________________________________________________________

CONSUMERISM"Material Girl" By Madonna

Some boys kiss me, some boys hug meI think they're bad/ O.K.If they don't give me proper credit/ moneyI just walk away

They can ask/ beg and they can pleadBut they can't see the light, that's right'Cause the boy with the cold hard cashIs always Mister Right, 'cause we are

Living in a material world/ planetAnd I am a material girlYou know that we are living in a material worldAnd I am a material girl

Some boys romance, some boys slow sing/ dance Formadora Andrea Matos


That's all right with meIf they can't raise my interest after/ then I Have to let them be

Some boys try and some boys lie but/ andI don't let them playOnly boys who save their penniesMake my rainy day, 'cause they are

Living in a material worldAnd I am a material girlYou know that we are living in a material worldAnd I am a material girl

Living in a material world (material) Living in a material world.Boys may come and boys may go/ leaveAnd that's all right you seeExperience has made me poor/ richAnd now they're after me, 'cause everybody's

Living in a material worldAnd I am a material girlYou know that we are living in a material worldAnd I am a material girl

A material, a material, a material, a material worldLiving in a material world (material) Living in a material world.

A. Are you a materialistic person?

_______________________________________________________________________________________

_________________________________________________________________________

B. What is the song about?



_______________________________________________________________________________________

_________________________________________________________________________

C. Match the words on the left with suitable opposites.

1. proper a. never2. see the light b. spend3. always c. sunny4. all right with d. spiritual5. save e. improper6. rainy f. poor7. material g. fail to understand8. rich h. unacceptable to

D. Find in the poem synonyms for the following phrases:

1. embrace 3. beg2. leave 4. money

SIZES

Men, women and children clothes and shoes comparison Children's Clothing

US UK34567

3-44-56-77-88-9

US UK


Women's Clothing. Men's Clothing. Men's Shirts.

US UK Euro68101214161820

810121416182022

3436384042444648

US UK Euro

US/UK Euro Metric cm 3638404244111

4648505254

9197

102107112

US/UK Euro Metric cm

US/UK Metric cm14½15

15½16

16½17

17½1

3738

39.541424344

US/UK Metric cm

Women's Shoes. Men's Shoes. Men's Sweaters.

US UK Euro5½ 3½ 37

US UK Euro8 7½ 40

US UK Eurosmall 34 44


SHOPPING FOR CLOTHES

1. At a boutique

What lovely sweaters!Joanne

Shop Assistant Can I help you?

Joanne Yes. Can I have a look at those sweaters?

Shop Assistant Yes, of course.

Joanne They’re nice. Can I try a black one on?

Shop Assistant Certainly. What size are you?

Joanne Size 12, I think.

Shop Assistant Then you want a medium. They come in small, medium and large.

(Joanne tries on a sweater)

Joanne It’s nice, but it’s a bit big. Can you give me a small size, please?

Shop Assistant Certainly. Here you are.

Joanne What do you think, Paul?

Paul It suits you.

Joanne I think I’ll have it. How much is it?

Shop Assistant £19,95.

Joanne Can I pay by American Express?

Shop Assistant Yes, of course.

1.1. Answer these questions.

a. What does Joanne want to buy?

______________________________________________________________________________________



b. What size is Joanne?

______________________________________________________________________________________

c. What does she try on?

______________________________________________________________________________________

d. How much is the sweater?

_______________________________________________________________________________________________

e. How does she pay for it?

______________________________________________________________________________________________

LANGUAGE FOCUS

What a Lovely sweater! it?

Smart hat!

Nice Can I have a look atWhat sweaters! them?

Pretty pants!

2. Use the language box to admire and to ask to look at the clothes: coat, trousers._______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

3. Study this dialogue:

A: Can I try a sweater/ some jeans on? B: Certainly. What size are you?

A: Size 12, I think. B: Here you are. This is/ These are size 12. A: It’s/ They’re nice, but it’s a bit small/ big/ tight. Can you give me a size 10/ 14?

Choose one item of clothing and build a similar dialogue._______________________________________________________________________________



_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

_______________________________________________________________________________

4. Do you like going shopping for clothes?

☺Yes, I love it! It’s OK. x No, I hate it!

5. Suppose you are in a boutique and you want to buy some new clothes. Follow the examples and build up a dialogue.

A: Offer help

B: Admire the jeans

Ask to see a pair of jeans

Ask to try the jeans on

A: Ask your size.

B: Say what size you are

Comment on the jeans

Ask for a different size

A: Shop-assistant brings another



pair of jeans

B: Say you will buy the jeans

Ask the price

A: Answer about the price

Ask how you would like to pay

B: Say how you would like to play

A: Accept the payment

B: Thank and leave the boutique

RESTAURANT SERVICE

WAYS OF COOKING FOOD

a. Boil: in water, e.g. carrots

b. Fry: in oil or butter above the heat, e.g. sausages

c. Grill: under the heat, e.g. toast or meat

d. Roast: in the oven using oil, e.g. meat

e. Bake: in the oven without oil, e.g. cake

NOTE: Food which is not cooked is raw.

COOKING STEAK

If you have steak you can eat it rare (= cooked very quickly and still red); medium-rare (cooked a bit longer and just

red in the middle); medium (cooked a bit more and just pink); or well-done (cooked even longer and not pink at all).



DESCRIBING FOOD

TASTY: has lots of taste ≠ TASTELESS:

BLAND: without a strong taste; neutral in flavor, e.g. boiled rice

SWEET: lots of sugar; ≠ BITTER

SALTY: lots of salt

HOT/ SPICY: lots of spice, e.g. curry

FRESH: recently produced, e.g. fresh bread; recently picked, e.g. fresh fruit

TENDER: easy to cut; a positive word used to describe meat; ≠ TOUGH

FATTY: meat with a lot of fat; ≠ LEAN

FATTENING: food which makes you put on weight/ get fat, e.g. biscuits

EATING IN RESTAURANTS

In Britain you often have three COURSES: a STARTER (e.g. a soup), a MAIN COURSE (e.g. steak or chicken), and

a DESSERT (e.g. strawberries or ice cream). You may also have an APERITIF (= a drink before the meal e.g. gin

and tonic), and COFFEE after the meal. When pay the BILL (= the money for the meal; AmEng = CHECK), you

sometimes also leave a TIP (=money) for the waiter if the SERVICE is not included in the price (10% is a normal

tip.) If it is a popular restaurant, you may also need to BOOK (=RESERVE) a table IN ADVANCE (=before you

go).

WELCOMING CUSTOMERS TO A RESTAURANT

B: Two customers, Paul and Lisa Martin, arrive at a restaurant. It’s 8.30 p.m. Read the four dialogues. (waiter=A, PAUL= B, LISA = C) Fill in the gaps with the words from the box.

₃ we’d like a table ₃ your table is ready ₃ can I have ₃ what name is it ₃ Do you have

₃ Would you like ₃ Here’s the menu ₃ can I help you ₃ so that’s ₃ I’m sorry, we’re



fully booked

1.

Hello, 1. ___________________________?

Hi, yes, 2. ___________________________.

A:3. ________________________ a reservation?

C:No, we don’t.

2. A: 4. ________________________ at the moment. But we have a cancellation at 9.00.

B: At 9.00. Yes, that’s fine.

A:OK, 5. _______________________, please.

B: Martin

A: 6. __________________________ smoking or non-smoking?

C:Non-smoking, please.

3.

A:Would you like a drink while you’re waiting?

B: Yes, er... 7. ______________________ a beer, please?

A:And for you?

C:I’ll have a sparkling mineral water.

A: OK, 8. ___________________ a beer and a water.

4.

A:Excuse me, 9. ______________________. This way, please... Is this table alright for you?

C:This is fine.

A:10. ________________________, the specials are on the board.

B: Thank you.

2. Read the dialogues again. Underline the phrases that mean:

1. ... until your table is ready

2. have you booked?

3. come with me

4. someone has said they are not coming

5. dishes which are only available today



EXPLAINING THE MENU1. Number these courses from a menu in the order you think they should be eaten or drunk.

Dessert Coffee

Main course Starter

Salad Cheese

2. Paul and Lisa Martin are at a restaurant. Look at the menu and label the sections with the headings in the box.

₃ Desserts ₃ Main courses ₃ Vegetables/ salads ₃ Starters ₃ Drinks




Menu

Garlic bread ₤ 2.10 Green salad ₤ 2.90 Grilled mushrooms ₤ 3.10 Vegetable soup ₤ 3.50 Onion rings ₤ 3.50 Pasta salad ₤ 3.90 Cornish pasty ₤ 3.90 Chicken wings ₤ 4.10 Meatballs ₤ 4.40

Spaghetti ₤ 6.00 Meatloaf ₤ 7.20 Grilled chicken ₤ 7.50 Lasagna ₤ 8.50 Steak ₤ 8.90 Lamb chops ₤ 9.20 King prawns ₤ 9.90 Frutti del Mare ₤ 9.90

Apple pie ₤ 3.00 Blackberry pie ₤ 3.10 Pumpkin pie ₤ 3.30 Chocolate cake ₤ 3.50 Ice cream ₤ 3.70 Fruit salad ₤ 4.00

Mineral water ₤ 1.50 Coke, Fanta, Sprite ₤ 1.90 Juice (orange, blackberry) ₤ 2.00 Tea ₤ 2.00 Coffee ₤ 2.50 Lager beer ₤ 2.50 Ale beer ₤ 3.50 Wine (glass) ₤ 3.50 Wine (bottle) ₤ 9.50


3. Paul and Lisa are ready to order.

A Are you ready to order?

B Yes. Er... what’s butternut squash?

A It’s a kind of vegetable. It’s a bit like courgette. It tastes quite sweet.

C OK... and what is the tagliatelle alla cacciatora? Does it have any meat in it?

A Yes, it’s pasta with a sauce made with tomatoes, white wine, and pancetta. It’s delicious. C Pancetta? What’s that?

A It’s a kind of meat from Italy. It’s like ham.

C OK. I’ll start with the Caesar salad, then the salmon steak. B And I’ll have the soup and the butternut squash risotto.

A Ok, Caesar salad and soup, then one salmon and one risotto. Would you like vegetables and a salad?

B I’d like a green salad.

C Yes, me too.

A So two green salads. And to drink?C Some wine...?A The house white is very good.C Fine. Can we have a bottle of the house white, please? And some sparkling water?

Read the dialogue again. Find two phrases to:a. Ask for something

b. Explain a dish

c. Recommend something



4. Think of two typical dishes from your country. Discuss how you would explain them to a customer. IT’S A KIND OF...

IT’S MADE WITH...

IT’S A BIT LIKE...

CHECKING INTO A HOTEL

1. Read the dialogue and complete the questions with DO, DOES, IS or ARE.

GUEST HOTEL OWNER

Hello. 1. ___ _______ you speak English? A little, yes.

2. ______ you have a double room for tonight? Let me see... Yes, we do.

Good. How much 3. ____ it? €40.

€40 per person or per room? Per person.

4. ______ that include breakfast? No. Breakfast is €10, per person.

OK. 5. _____ the bathroom en suite? Sorry. What 6. _____ “en suite” mean?

It means that it has a private bathroom. Ah, yes! That’s another €10 per person.

Right. 7. _____ it possible to see the room? Yes. Come with me. Where 8. _____ you come from?

From England. Really? 9. _____ you on holiday?

Yes. My husband. He’s in the car. Ah, I see. Here’s the room.

OK. This is fine. Shall I pay now? Yes, please. That’s €130, please.

Er... isn’t it €120? Yes, and €10 for the car park.

Right. 10. ____ you accept credit cards? No. Only cash.

OK. Here you are. What time’s breakfast? From 8 to 9. My wife gets up early.

Oh. 11. ____ it possible to have it at 10? Yes. For an extra €5.

Another €5! Per person? Per person.

Oh, all right! Here you are! And here is your key. Goodnight.

2. Look at these stages in the process of checking in a new guest. Number them in the order you think they might happen.

a. Ask to see their passport. Formadora Andrea Matos


b. Welcome the guest.

c. Give them their key.

d. Ask them to sign the check-in form.

e. Wish them a nice stay.

f. Ask if they have a reservation.

Mixed Up Conversation: At the Front Desk of a HotelBelow is a mixed up conversation. Rearrange the conversation so that it makes sense. Also circle an F if the hotel receptionist is saying the line or a G if the guest is saying the line.

R = Receptionist G = Guest



______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______

______ ____________

______

______

______ ______ ______ ______ ______

(F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G)(F) (G)(F) (G)

(F) (G)(F) (G)(F) (G)

(F) (G)

(F) (G)

(F) (G)(F) (G)(F) (G)(F) (G)(F) (G)

Would you prefer a single or a double?10 P.M.? Thanks. Oh! And can I get a wake-up call for 6:30 A.M.And how about a restaurant?Great. What time does the restaurants close?It’s $145.00 a night. How many nights will you be staying?It’s D-A-V-I-E-S.I’d like a room, please?Great. I’ll pay with VISA then. What time is checkout?And how do you spell that, sir?So that’s D-A-V-I-E-S. How would you like to pay for the room?Do you take VISA?There are restaurants on the 1st and 3rd floor and there’s a café next to the lobby.Yes, we do. We take VISA, Mastercard, and American Express.A double, please. How much is that?Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would like to know?Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room.OK. One night comes to $145.00 plus tax. May I have your name please?Is there a pool here?Welcome to the Beachside Inn. How may I help you?They both close at 10:00 P.M.Sure. No problem. Wake-up call for 6:30 A.M. Enjoy your stay. Just tonight.It’s Davies. Robertson Davies.

Bibliografia

- http://en.islcollective.com Formadora Andrea Matos


- http://bogglesworldesl.com

- http://www.vanda51pro.com

- http://www.eslflow.com/

- Maria Emília Gonçalves, Sónia Faria, New Opportunities 1/2, Areal Editores


http://www.wook.pt/authors/detail/id/39921

http://www.wook.pt/authors/detail/id/739

first book

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