MANUELA SILVA93 VERNON ROAD, LEICESTER, LE2 8GF, ENGLAND

CONTACT: 07427266064 OR MMOSDORN@HOTMAIL.COM

20 plus years experience in fields as diverse as Import and Export, Sales and Customer Service 

Fluent in Portuguese, English, German Flexible

Adaptable Hard-working

Reliable Dedicated Creative Dynamic

Resourceful Customer-oriented

Self-motivated

Single handily developed my own import and export business of home ware and textiles.Actively applied all negotiation skills and transport knowledge acquired over the years.

PROFILE

ACHIEVEMENTS

WORK HISTORY

Sep 2013 until now Pantherella, Leicester. Customer Service and E-Commerce Administrator.

order processing and follow-up, documentation and certification, invoice and payment request

Nov 2012 – Aug 2013 Pantherella, Leicester. Quality Control Assistance.

Nov 2010 - May 2012 Pantherella, Leicester. Linking worker.  Aug 2010 – Nov 2010 Walkers Shortbread, Aberlour. Factory worker Nov 2008 – Jul 2010Self-employed. Had my own import and export business. Nov 2006 – Oct 2008 Irmãos Vila Nova II – Indústria de Confecções SA

(alias IVN – Salsa), Trofa / Portugal. Import and Export Manager within the International Sourcing Team.

supervised team members to guarantee all purchase and sales targets were met

general order follow-up Bank and Letter of Credit negotiations forwarder and customs broker supervision documentation and certification invoicing and payment release

Mar 2006 – Nov 2006 Modelo Continente Hipermercados (Grupo Sonae), Matosinhos / Portugal. Import Assistant within the International Buying

Department. general order follow-up letter of Credit negotiation forwarder and Customs broker supervision documentation and certification invoicing and payment release

WORK HISTORY

Mar 2005 – Mar 2006 Macmoda – Comércio de Vestuário S.A. (Grupo Maconde), Vila do Conde / Portugal.

general order follow-up, letter of Credit negotiation, forwarder and Customs broker supervision documentation and certification invoicing and payment release

 Mar 1995 – Mar 2005 Tribo Decorações S.A. (Grupo Maconde), Vila do Conde

/ Portugal. Store manager. store, team and stock management store and windows decoration team training customer service

 Jun 1993 – Feb 1995 Gertal – Restauração S.A., Porto / Portugal. Secretary.

general desk work assistance to the operational and nutritional department

 Jan 1992 – Jun 1993 Kühne & Nagel, Maia / Portugal. PA.

general desk and assistance work customer and supplier service accounting translations of guidelines, manuals and transport procedures

 Jan 1991 – Dec 1991 Granit-Schuh Portuguesa Lda, Vila Nova de Gaia,

Portugal. Receptionist. phone, fax and telex service Manager´s personal assistant

 Jul 1990 – Dec 1990Securitas SA. Porto, Portugal. Security person.

customer assistance monitoring all entrances guarantee safety of the public

EDUCATION

Loughborough College, United Kingdom Business and Administration course (Level 2).

 Open University, Portugal

Literature and Language course in English and German.

 Escola do Comércio, Portugal

Shop Designer Course (qualifications to design and manage store layouts windows).

 Escola Secundária do Cerco do Porto (high school), Portugal

graduated in 1990 - GCSE in English and German.

SPARE TIME ACTIVITIES • family and friends• books and movies• long walks in the countryside• renovating old furniture

References will be provided upon request.