bpm day curitiba - palestra de inovação e bpm palestra com lucas sales
TRANSCRIPT
Fonte: Google
There is only one boss.
The customer.And he can fire everybody in the company from the chairman on
down simply by spending his money somewhere else.
Sam Walton
“ You’ve got to start with
the customer experience and
work back toward the technology – not the over
way around. ”
Steve Jobs at the World Wide Developers Conference in May 1997
