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APICS Certified Supply Chain Professional (CSCP) Program 2014

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Apresentação APICS CSCP Certified Supply Chain Professional Program. Módulos do CSCP: 1- Supply Chain Management Fundamentals Broad concepts include primary processes, objectives, logistics, integration methods, and rewards Alignment of supply chain with corporate strategies Key considerations for planning, inventory control, and continued improvement Identification and management of market segments Demand forecasting and effective management techniques Effective customer relationship management (CRM) 2- Supply Chain Strategy, Design, and Compliance Sustainability practices in design and operation Measurement, responsiveness, operations, and communications Risk, its sources, impacts, and mitigation methods Globally dispersed supply and demand, and the effects on logistics Factors influencing demand, including design, marketing, selling, and matching customer orders Core Customer Relationship Management (CRM) concepts, including strategies, technologies, and implementation challenges Fundamentals of supplier relationship management (SRM), including strategies, improved source management, relevant technologies, and measurement Inventory planning and control methods 3- Implementation and Operations Supply chain dynamics and the balance of responsiveness and efficiency Managing supply from internal and external sources Implementation of demand plans, including prioritization, fulfillment, and capturing and communicating point-of-sale data Tools and techniques to support continuous improvement

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Page 1: aChain - APICS - Apresentação APICS CSCP (

APICS Certified Supply Chain Professional (CSCP) Program2014

Page 2: aChain - APICS - Apresentação APICS CSCP (

2 © APICS Confidential and Proprietary

A aChain representa a APICS no Brasil e possuí uma estrutura ágil,

especializada e dedicada para atender nossos clientes com um nível superior

em qualidade, serviços e benefícios. Nosso trabalho é disseminar o

conhecimento CPIM e CSCP para melhorar a produtividade e competitividade

de nossas empresas. 

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3 © APICS Confidential and Proprietary

Sample Agenda About APICS APICS CSCP Program APICS CSCP Exam Preparation APICS CSCP Exam Questions

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4 © APICS Confidential and Proprietary

About APICS APICS is recognized as the premier provider of research,

education and certification programs focused on supply chain and operations management.

Founded in 1957, APICS is the leading association for supply chain and operations management.

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5 © APICS Confidential and Proprietary

APICS Mission APICS builds and validates knowledge in supply chain and

operations management. We enable our community of members, affiliates and customers to lead in the global marketplace.

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6 © APICS Confidential and Proprietary

APICS Membership The APICS membership community worldwide

– More than 250 channel partners worldwide (chapters across North America and international channel partners)

– More than 37,000 members– Represents more than 15,000 manufacturing and service

industry companies

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7 © APICS Confidential and Proprietary

APICS Global Presence APICS channel partners by region

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8 © APICS Confidential and Proprietary

Partial APICS Client List

3M BASF Boeing Caterpillar Coca Cola Dell Dow Chemical DuPont IBM Ingersoll Rand Intel Johnson & Johnson Nestle

Lenovo P&G PepsiCo PwC Royal Dutch Shell Samsung Electronics Schlumberger Starbucks Unilever

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9 © APICS Confidential and Proprietary

APICS Body of Knowledge The APICS Operations Management Body of Knowledge

(OMBOK) Framework is the basis for global industry standards in supply chain and operations management.

The APICS Dictionary establishes accepted terminology including more than 4,000 terms for interorganizational communication.

Standard terminology = clear communications = better solutions

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10 © APICS Confidential and Proprietary

APICS Education Create consistency and foster collaboration through shared

best practices and common terminology Reduce inventory and overhead costs Acquire ERP functional expertise to increase efficiency Improve contractor management processes

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11 © APICS Confidential and Proprietary

APICS Certification Programs APICS Certified in Production and Inventory

Management (CPIM)Demonstrates an in-depth understanding of internal operations

APICS Certified Supply Chain Professional (CSCP)Validates mastery of supply chain and operations management concepts

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12 © APICS Confidential and Proprietary

APICS Certification Relationship

APICS CPIM APICS CSCP

Internal focus Primarily manufacturing

operations Depth within specific

manufacturing, service and operations topics

External focus Encompasses end-to-end

supply chain – including suppliers and customers

Breadth across many topics, including globalization, IT enablement, logistics, service industry and more

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About the APICS CSCP Program

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14 © APICS Confidential and Proprietary

What is the APICS CSCP Program?

Professional development, education and certification program

First certification program to focus on the end-to-end global supply chain

The global standard in supply chain education and certification since its introduction in 2006

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15 © APICS Confidential and Proprietary

Benefits of APICS CSCP Education

This world-renowned program benefits professionals and employers by

– aligning global supply chain strategies with business objectives to streamline operations and drive profits

– helping professionals gain knowledge and practical applications to effectively manage global supply chain activities

– demonstrating mastery of the concepts that create consistency and foster collaboration through best practices, common terminology and corporate wide communication

– increasing employee on-the-job confidence – enhancing credibility throughout the industry

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16 © APICS Confidential and Proprietary

Industry Acceptance of APICS CSCP

More than 15,000 APICS CSCP designees in 79 countries worldwide

More than 32,000 APICS CSCP Learning Systems sold More than 24,000 APICS CSCP exams administered

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17 © APICS Confidential and Proprietary

Industry Acceptance of APICS CSCP

Corporate CSCP Courses– 3M– Abbott– Addax– Apple– Aramco– BASF– Boeing– Boston Scientific– Bristol-Myers Squibb– Cisco Systems– Coca Cola– Dow

– DuPont– General

Electric– General

Motors– GlaxoSmithKli

ne– HP– IBM– Intel– Johnson &

Johnson– LG– Mercedes– Merck

– Microsoft– Nestle– Novartis– P&G– PepsiCo– Pfizer– Oracle– Tyco– Unilever– Wipro

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18 © APICS Confidential and Proprietary

Prospective APICS CSCP Candidates

Employees with direct influence on supply chain Department and division management Functional management Employees in cross-functional departments

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APICS CSCP Exam Preparation

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20 © APICS Confidential and Proprietary

APICS CSCP Preparation Resources

APICS CSCP Learning System

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21 © APICS Confidential and Proprietary

APICS CSCP Preparation Resources

APICS DictionaryAPICS CSCP Certification Bulletin

APICS CSCP Exam Content Manual (ECM)

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22 © APICS Confidential and Proprietary

APICS CSCP Program

APICS CSCP Learning System

Reflects the current APICS CSCP ECM

Organizes 150 references into approximately 1,000 pages of printed content

Combines 3 print modules (5 books) with interactive web-based tools to provide customized learning

Updated annually 100-hour preparation

investment suggested

APICS CSCP Exam

4-hour exam Eligibility requirements APICS CSCP ECM Computer-based testing

worldwide

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23 © APICS Confidential and Proprietary

APICS CSCP Learning System Contents

Web-based study toolsAccess educational activities to support printed content:

–Pretest and SmartStudy Tool

–Section-specific and module quizzes

–Posttest–Complimentary download of APICS CSCP ECM through Resource Center

–Progress reports–eFlashcards–Online glossary–Resource center

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24 © APICS Confidential and Proprietary

APICS CSCP Certification Exam

Eligibility Requirements CPIM, CFPIM, or CIRM; or C.P.M., CPSM, or CSM designations plus two

years of related business experience OR

Bachelor’s degree or equivalent plus two years of related business experience OR

Five years of related business experience

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25 © APICS Confidential and Proprietary

APICS CSCP Certification Exam

Test information Required eligibility and registration application 4-hour timed exam 175 multiple choice questions; 150 scored questions Effective 11/1/13, test results delivered instantly at all testing center

locations upon completion of the certification exam

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26 © APICS Confidential and Proprietary

APICS CSCP Instructor-led Course Benefits Certified instructors are industry practitioners with high level

of real-world experience Networking opportunities with peers from a variety of

industries Convenient hours and a paced course for busy professional Set schedule to keep participants on track Group reports option to track participant progress

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27 © APICS Confidential and Proprietary

APICS CSCP Instructor-led Courses

Financial investment APICS CSCP course fees and schedule

http://www.achain.com.br/ APICS CSCP program: apics.org/cscp Local contact:

http://www.achain.com.br/

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28 © APICS Confidential and Proprietary

Get Started Today! Visit learncscp.com/getting-started where you will find

resources to help you get started with your APICS CSCP designation.

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Taking the APICS CSCP Exam

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30 © APICS Confidential and Proprietary

Prepare for the Exam Sufficient time needed Create a study plan and stick to it 100 hour study time investment

– 40 percent of successful APICS CSCP candidates surveyed said they studied 75 or more hours.

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31 © APICS Confidential and Proprietary

APICS CSCP Certification Exam Submit an eligibility application Exam offered across the globe

– Computer-based testing Decide when to take the exam and register

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32 © APICS Confidential and Proprietary

Take the Exam

2014 Computer-based Testing (CBT) Exam Dates

North America Outside North America

March 22 – May 10 March 22 – May 10

July 5–August 23 June 7 – July 5

November 1 –December 20 August 16 – September 13

November 1 – December 13

Visit apics.org/cscp to learn more.http://www.achain.com.br

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33 © APICS Confidential and Proprietary

Additional Slides APICS member benefits APICS CSCP benefits and global presence Additional testimonials about APICS CSCP Diagrams and details about the APICS CSCP body of

knowledge and APICS CSCP Learning System

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34 © APICS Confidential and Proprietary

Member Benefit Highlights Members-only savings on APICS courses, certification exams,

conferences and more APICS online events APICS publications, e-newsletters and more Career resources APICS conferences Channel partner and social networking opportunities

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35 © APICS Confidential and Proprietary

APICS Publications

APICS magazine APICS Dictionary APICS Operations

Management Body of Knowledge (OMBOK) Framework

Production and Inventory Management Journal

apics.org/resources

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36 © APICS Confidential and Proprietary

Upcoming APICS Conferences

APICS 2014 ShanghaiApril 17-18, 2014 Shanghai, China

Best of the Best Sales and Operations Planning (S&OP) Conference May 15–16, 2014Amsterdam, Netherlands June 12–13, 2014Chicago, Illinois, USA

APICS 2014 October 19 – 21, 2014New Orleans, LA, USA

APICS 2014 DubaiNovember 12 – 13, 2014Dubai, United Arab Emirates

Visit apics.org/events to learn more.

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37 © APICS Confidential and Proprietary

APICS CSCP Benefits to Organizations APICS CSCP helps organizations by

– creating common understanding, vocabulary, processes and frameworks within their entity to address their supply chain challenges and opportunities

– boosting productivity, collaboration and innovation– enabling interdepartmental movement through collaboration

and a consistent foundation. APICS CSCP helps your employees

– design successful supply chain strategies using global standards and common terminology

– effectively manage supplier and customer relationships– enhance logistics, technology and data integration to improve

performance– increase customer satisfaction and bottom-line results.

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38 © APICS Confidential and Proprietary

APICS CSCP Benefits to Individual Employees APICS CSCP helps employees develop

– competencies to manage complex worldwide supply chain activities involving suppliers, plants, distributors and customers in a global environment

– proven knowledge and organizational skills to strategically streamline operations.

APICS CSCP designees have the knowledge and skills to– positively affect lead times, inventory and bottom-line

profitability– interact with existing resources and your ERP system to increase

the efficiency of the workplace environment– create consistency and foster collaboration through best

practices, common terminology and corporate-wide communication

– achieve greater confidence and industry recognition.

Page 39: aChain - APICS - Apresentação APICS CSCP (

39 © APICS Confidential and Proprietary

APICS Locations Worldwide Asia-Pacific

– Australia– China– India– Indonesia– Korea

Central and South America– Argentina– Brazil– Costa Rica– Dominican Republic

Europe– Austria– Belgium– Bulgaria– Denmark– France– Germany– Ireland– Italy– The Netherlands– Poland– Portugal– Spain– Sweden– Switzerland– Turkey – United Kingdom

Middle East and Africa – Egypt– Jordan– Lebanon– South Africa– Tunisia– Malaysia– New Zealand– Singapore– Taiwan– Thailand

North America – USA– Mexico– Canada

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40 © APICS Confidential and Proprietary

APICS CPIM Maintenance Points for APICS CSCP Participation

30 points

Successful completion

* of the APICS CSCP

Learning System

earns 30 APICS

maintenance points.

OR

Up to 40

pointsSuccessful completion

of an instructor-led course

earns 1 point per contact

hour up to a maximum

of 40 points.

20 points

Passing the APICS CSCP certification exam earns

an additional 20 APICS

maintenance points.

Up to 60

pointsThe

maximum maintenanc

e points allowed is 60 points

(40 contact hours plus 20 points

for passing the APICS

CSCP exam)

*Successful completion is defined as earning 80 percent or higher on the Learning System online posttest.

Page 41: aChain - APICS - Apresentação APICS CSCP (

41 © APICS Confidential and Proprietary

What People are Saying about APICS CSCP

“The APICS body of knowledge helped empower our employees to make strategic decisions that support the company’s overall success, increasing on-time delivery by nearly 50 percent.”

Kristie HuntressGlobal Business Process Manager

Dow Corning

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42 © APICS Confidential and Proprietary

What People are Saying about APICS CSCP

“The CSCP program proves a good framework to tackle operational and tactical issues and provides a strong foundation to improve on a more strategic level.”

Director, Supply Chain Management

Johnson & Johnson

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43 © APICS Confidential and Proprietary

What People are Saying about APICS CSCP

“The APICS CSCP program is very useful in designing, introducing, and implementing cost reduction programs during these times of economic downturn. By looking beyond just the costs related to procurement and reviewing all real costs within the total supply chain, I’ve gained tremendous insights that often resulted in impressive opportunities to reduce various costs in the entire supply chain.”

John van Veen, CSCP, Procurement Consultant

Benefit Value by Procurement

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44 © APICS Confidential and Proprietary

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45 © APICS Confidential and Proprietary

Where Does APICS CSCP Fit into the Global Supply Chain?

Supplier relationship management

Your companyCustomer

relationship management

APICS CSCP: Global supply chain• Implement strategic sourcing and

alliances• Manage risk and enhance supplier

performance• SRM performance metrics• SRM technology and SRM

outsourcing• Recognize the fundamentals of

green supply chain initiatives

• End-to-end supply chain management fundamentals

• Align supply chain strategy to corporate strategy

• Performance metrics, security and compliance issues

• Information technology enablement and ERP leverage

• Global logistics, optimization tools, e-business

• Integrated customer-supplier relationship management

• Strategy by customer type and segment

• Role of information technology

• Measuring CRM performance• Outsourcing CRM

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46 © APICS Confidential and Proprietary

The APICS CSCP Learning System

Print Modules Three modules with

approximately 1,000 pages reflect the most current APICS CSCP body of knowledge:– Fundamentals of Supply

Chain Management– Supply Chain Strategy,

Design and Compliance– Implementation and

Operations

Web-based study tools Access educational activities at

LearnCSCP.com to support printed module content: – Pretest and SmartStudy Tool– Section-specific quizzes,

module quick quiz and Learning Activities

– Posttest– Progress reports– eFlashcards– Online glossary– Resource Center– Complimentary download of

APICS CSCP ECM– Mobile access to study tools

and resources

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47 © APICS Confidential and Proprietary

The APICS CSCP Learning System

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48 © APICS Confidential and Proprietary

The APICS CSCP Learning System

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49 © APICS Confidential and Proprietary

The APICS CSCP Learning System – Module 1

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50 © APICS Confidential and Proprietary

The APICS CSCP Learning System – Module 2

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51 © APICS Confidential and Proprietary

The APICS CSCP Learning System – Module 3

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52 © APICS Confidential and Proprietary

The APICS CSCP Learning System - eFlashcards

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53 © APICS Confidential and Proprietary

The APICS CSCP Learning System – Glossary

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54 © APICS Confidential and Proprietary

The APICS CSCP Learning System – Pretest Attempts Summary

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55 © APICS Confidential and Proprietary

The APICS CSCP Learning System – Best Test Missed Question

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56 © APICS Confidential and Proprietary

The APICS CSCP Learning System – Attempts – Question Review

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57 © APICS Confidential and Proprietary

The APICS CSCP Learning System – Individual Reports Menu

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58 © APICS Confidential and Proprietary

The APICS CSCP Learning System – Comparison Report

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59 © APICS Confidential and Proprietary

The APICS CSCP Learning System – Best Test Scores Report

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60 © APICS Confidential and Proprietary

The APICS CSCP Learning System – Breakdown by Module

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61 © APICS Confidential and Proprietary

The APICS CSCP Learning System – Group Reports

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62 © APICS Confidential and Proprietary

The APICS CSCP Learning System – Group Reports

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63 © APICS Confidential and Proprietary

The APICS CSCP Learning System – Session Enrollment Report

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64 © APICS Confidential and Proprietary

The APICS CSCP Learning System – Comparison Report

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65 © APICS Confidential and Proprietary

The APICS CSCP Learning System – Composite Reports

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66 © APICS Confidential and Proprietary

The APICS CSCP Learning System – Best Test Scores Report

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67 © APICS Confidential and Proprietary

The APICS CSCP Learning System – Learning Activity Completion Report

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68 © APICS Confidential and Proprietary

The APICS CSCP Learning System

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69 © APICS Confidential and Proprietary

The APICS CSCP Learning System

Mobile Study Tools: iPhone iPad Android-based phones and

tablets

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70 © APICS Confidential and Proprietary

LearnCSCP.com Online Access Extension