a nova iso 9001:2015 - versão quase final!

7/22/2019 A nova ISO 9001:2015 - Versão quase final!

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Aprbsbnta`ds md` bxmjusovogagb para ds ndssds jbotdrbs a bstrutura garbmï`-pukjomaga O]D/GO] ?9913;912, gb àod gb ;917, qub ï a vbrsíd quasb

fonaj ga ndva O]D ?991, a ndrà ontbrnamodnaj àos agdtaga b` tdgd d ùngd

para ]ostbàs gb Ebstíd ga Quajogagb.

Md` bsta aprbsbntaåíd b` pro`bora `íd, d Q]Y ambntua d sbu podnboros`d,md`d tragomodnaj`bntb tb` dmdrrogd b` sbus àos gb ;9 ands gb bxostãnmoa!

Ydr fajar nossd, bsta`ds ta`kï` janåangd hdcb d app O]D ?9913;912 bt aj .

para takjbts b sàrtphdnbs (vbca nd sjogb ;2 md`d kaoxá-jd eratuota`bntb).

]íd Yaujd,1? gb àod gb ;917

Franmbsmd Gb Mommd

Gorbtdr Bxbmutovd



* Mdnfdr`b a O]D/GO] ?9913;912 (vbrsíd gb `aod/;917)



Dksbrvaåíd3

Nds sjogbs a sbeuor, aprbsbnta`ds (b` pdrtueuãs) a bstrutura

quasb gbfonotova ga O]D ?9913;912, md` d tbxtd b` prbtd para dsrbquosotds bstakbjbmogds na ‚Bstrutura gb Ajtd Nàvbj‐ bxoeoga

pbjas ndvas Gorbtovas O]D ( Anbxd ]J), b md` d tbxtd b`

vbr`bjhd para ds rbquosotds bspbmàfomds ga O]D/GO] ?9913;912.


http://issuu.com/francescodecicco7/docs/anexo_sl_para_issuu

http://issuu.com/francescodecicco7/docs/anexo_sl_para_issuu



Yrbfámod

Ontrdguåíd

9.1 Ebnbrajogagbs

9.; As ndr`as O]D para a ebstíd ga quajogagb

9.= Akdrgaeb` gb prdmbssd

9.7 Momjd YGMA (‚Yjanbcar - Fazbr - Mhbmar - Aeor‐)

9.2 ‚Ybnsa`bntd Kasbagd b` [osmds‐

1. Bsmdpd

;. [bfbrãnmoas ndr`atovas

=. Wbr`ds b gbfonoåòbs

* Mdnfdr`b a O]D/GO] ?9913;912



7. Mdntbxtd ga dreanozaåíd

7.1 Bntbngbngd a dreanozaåíd b sbu mdntbxtd

7.; Bntbngbngd as nbmbssogagbs b bxpbmtatovas gas partbs ontbrbssagas

7.= Gbtbrònaåíd gd bsmdpd gd sostbà gb ebstíd ga quajogagb

7.7 ]ostbà gb ebstíd ga quajogagb b sbus prdmbssds

2. Jogbranåa

2.1 Jogbranåa b md`prd`bto`bntd

2.; Ydjàtoma ga quajogagb

2.= Funåòbs, rbspdnsakojogagbs b autdrogagbs dreanozamodnaos

6. Yjanbca`bntd gd sostbà gb ebstíd ga quajogagb

6.1 Aåòbs para tratar rosmds b dpdrtunogagbs

6.; Dkcbtovds ga quajogagb b pjanbca`bntd gb md`d ajmanåá-jds

6.= Yjanbca`bntd gb ùganåas




5. ]updrtb5.1 [bmursds

5.1.1 Ebnbrajogagbs

5.1.; Ybssdas

5.1.= Onfrabstrutura

5.1.7 A`kobntb para a dpbraåíd gb prdmbssds

5.1.2 [bmursds gb `dnotdra`bntd b `bgoåíd

5.1.6 Mdnhbmo`bntd dreanozamodnaj

5.; Md`pbtãnmoa

5.= Mdnsmobntozaåíd

5.7 Mdùnomaåíd

5.2 Onfdràåíd gdmu`bntaga

5.2.1 Ebnbrajogagbs

5.2.; Mroaåíd b atuajozaåíd

8. Dpbraåíd

(vogb prýxo`d sjogb)

?. Avajoaåíd gd gbsb`pbnhd

?.1 @dnotdra`bntd, `bgoåíd, anájosb

b avajoaåíd

?.1.1 Ebnbrajogagbs

?.1.; ]atosfaåíd gd mjobntb

?.1.= Anájosb b avajoaåíd

?.; Augotdroa ontbrna

?.= Anájosb mràtoma pbja gorbåíd

19. @bjhdroa

19.1 Ebnbrajogagbs

19.; Níd-mdnfdrògagb b aåíd

mdrrbtova

19.= @bjhdroa mdntànua




8. Dpbraåíd

8.1 Yjanbca`bntd b mdntrdjb dpbramodnaj 8.; Gbtbrònaåíd gb rbquosotds para prdgutds b

sbrvoåds8.;.1 Mdùnomaåíd md` d mjobntb

8.;.; Gbtbrònaåíd gds rbquosotds rbjamodnagds

ads prdgutds b sbrvoåds

8.;.= Anájosb mràtoma gds rbquosotds rbjamodnagds

ads prdgutds b sbrvoåds

8.= Yrdcbtd b gbsbnvdjvo`bntd gb prdgutds b

sbrvoåds8.=.1 Ebnbrajogagbs

8.=.; Yjanbca`bntd gb prdcbtd b gbsbnvdjvo`bntd8.=.= Bntragas gb prdcbtd b gbsbnvdjvo`bntd

8.=.7 Mdntrdjbs gb prdcbtd b gbsbnvdjvo`bntd

8.=.2 ]aàgas gb prdcbtd b gbsbnvdjvo`bntd

8.=.6 @uganåas gb prdcbtd b gbsbnvdjvo`bntd

8.7 Mdntrdjb gb prdgutds b sbrvoåds

fdrnbmogds bxtbrna`bntb

8.7.1 Ebnbrajogagbs

8.7.; Wopd b bxtbnsíd gd mdntrdjb gd

fdrnbmo`bntd bxtbrnd

8.7.= Onfdràåíd para fdrnbmbgdrbs

bxtbrnds

8.2 Yrdguåíd b prbstaåíd gb sbrvoåd8.2.1 Mdntrdjb gb prdguåíd b prbstaåíd

gb sbrvoåd

8.2.; Ogbntofomaåíd b rastrbakojogagb

8.2.= Yrdprobgagb pbrtbnmbntb a

mjobntbs du fdrnbmbgdrbs bxtbrnds

8.2.7 Yrbsbrvaåíd8.2.2 Atovogagbs gb pýs-bntrbea

8.2.6 Mdntrdjb gb ùganåas

8.6 Jokbraåíd gb prdgutds b sbrvoåds

8.5 Mdntrdjb gb saàgas gb prdmbssds,

prdgutds b sbrvoåds níd-mdnfdr`bs




Anbxd A (onfdràtovd)Bsmjarbmo`bntds sdkrb a ndva bstrutura, tbròndjdeoa b mdnmbotds

Anbxd K (onfdràtovd)Yronmàpods gb ebstíd ga quajogagb

Anbxd M (onfdràtovd)D pdrtfýjod O]D 19999 gb ndràs gb ebstíd ga quajogagb

Kokjoderafoa




Níd há nbnhu` rbquosotd para qub ds tbr`ds cá utojozagds pdr uà

dreanozaåíd sbca` sukstotuàgds pbjds tbr`ds utojozagds na ndva

O]D ?991.

D tbr`d "prdgutds b sbrvoåds" onmjuo tdgas as matbedroas gb saàga(hargwarb, sbrvoåds, sdftwarb b àtbroaos prdmbssagds).

Níd há nbnhu` rbquosotd para qub a dreanozaåíd mdnsogbrb as

partbs ontbrbssagas qub níd sbca` pbrtonbntbs ad ]EQ. Ga

`bsà fdrà, níd há nbnhu` rbquosotd para qub bja atbnga a uà

bxoeãnmoa bspbmàfoma gb uà partb ontbrbssaga, sb a dreanozaåídmdnsogbrar qub taj bxoeãnmoa níd ï pbrtonbntb.




B`kdra ds rosmds b as dpdrtunogagbs gbva` sbr gbtbrònagds btratagds, níd há u` rbquosotd fdràj gb ebstíd gb rosmds du gb u`

prdmbssd gb ebstíd gb rosmds gdmu`bntagd. Bntrbtantd, mdnfdr`b

bxpjomotagd na ndva O]D ?991, as gorbtrozbs ga O]D =1999 pdgb` sbr

utojozagas md`d rbfbrãnmoa.

A ndva O]D ?991 níd faz ̀ aos rbfbrãnmoa bspbmàfoma a "bxmjusòbs‚,ad sb gbtbrònar a apjomakojogagb gds rbquosotds ga ndrà ad ]EQ ga

dreanozaåíd. Quangd u` rbquosotd pugbr sbr apjomagd gbntrd gd

bsmdpd gb sbu ]EQ, a dreanozaåíd níd pdgb gbfonor qub taj rbquosotd

níd ï apjomávbj.

D prdmbssd para anajosar b mdntrdjar d mdnhbmo`bntd dreanozamodnaj(passagd, bxostbntb b agomodnaj) prbmosa jbvar b` mdnta d mdntbxtd ga

dreanozaåíd, onmjuongd sbu taànhd b md`pjbxogagb, ds rosmds b as

dpdrtunogagbs qub bja tb` qub tratar, b a nbmbssogagb gb

ambssokojogagb a bssb mdnhbmo`bntd.




D mdntrdjb gb prdgutds b sbrvoåds fdrnbmogds bxtbrna`bntb

(suksbåíd 8.7) akraneb tdgas as fdràs gb fdrnbmo`bntd bxtbrnd,

sbca pdr md`prar gb u` fdrnbmbgdr, sbca atravïs gb u` amdrgd

md` uà b`prbsa assdmoaga, du atravïs ga tbrmborozaåíd gb

prdmbssds b funåòbs ga dreanozaåíd, du pdr quajqubr dutrd `bod. A ndva O]D ?991 bxoeb qub a dreanozaåíd agdtb uà akdrgaeb`

kasbaga b` rosmds para gbtbrònar d topd b a bxtbnsíd gb

mdntrdjbs aprdproagds para gbtbrònagds fdrnbmbgdrbs bxtbrnds b

para ds prdgutds b sbrvoåds fdrnbmogds bxtbrna`bntb.




@dgbjd gb u` ]EQ

kasbagd b` prdmbssds*

19. @bjhdroa mdntànua

5. Yrdmbssds gb apdod

[bquosotds

]atosfaåíd

gd mjobntb

Yrdgutds b]brvoåds8. Dpbraåòbs

?. Avajoaåíd gdgbsb`pbnhd

6.Yjanbca`bntd

BNW[AGA] ]AÀGA]

7.7 ]EQ b Akdrg.

gb Yrdmbssd

2. Jogbranåa

Mjobntbs b

dutraspartbs

ontbrbssagas

pbrtonbntbs

7.1, 7.;, 7.=Mdntbxtd, YOs

pbrtonbntbs bbsmdpd gd ]EQ




AEO[ -

onmdrpdrar`bjhdroas

mdnfdr`b

nbmbssárod

YJANBCA[ d prdmbssd -(a bxtbnsíd gd pjanbca`bntd

gbpbngb gds [O]MD])

BNW[AGA] ]AÀGA] FASB[ - rbajozar d

prdmbssd

MHBMA[ - `dnotdrar / `bgor

d gbsb`pbnhd gd prdmbssd

O n t b r a

å í d m d `

d u t

r d s p r d m b s s d s

O n t br a å í d m d`

d u t r d s pr d m

b s s d s

[bprbsbntaåíd gb u` prdmbssd

bspbmàfomd gbntrd gd ]EQ*




Gbfonoåíd gb [O]MD mdnfdr`b a O]D =19993;99?



Gbfonoåíd gb [O]MD mdnfdr`b a O]D/GO] ?9913;912,

vbrsíd gb `aod/;917



O]D/WM 156/]M ;/UE;= N962

O]D ?9913;912

‚[osl Kasbg Whonlone‐

Gbmb`kbr ;91=

15

A vosíd gd O]D/WM 156 sdkrb [osmd para a O]D ?9913;912

Ybnsa`bntdKasbagd b`

[osmds

Bntrbpdr aquo

http://issuu.com/francescodecicco7/docs/iso_9001_risk_based_thinking







A sbeuor aprbsbnta`ds ajeuns sjogbs md`pjb`bntarbs,

prdguzogds pbjd Q]Y, qub traguzb` a akdrgaeb` qub

agdta`ds b` ndssd Mbntrd para tratar as qubstòbsrbjamodnagas a [O]MD].

Q]Y - Mbntrd ga Quajogagb, ]beuranåa b Yrdgutovogagb



D o o



D prdmbssd para ebrbnmoar rosmds

qub agdta`ds ï d ga O]D =1999...

Bstakbjbmo`bntd gd Mdntbxtd

Ogbntofomaåíd gb [osmds

Anájosb gb [osmds

Avajoaåíd gb [osmds

Wrata`bntd gb [osmds @ d n o t d r a ` b n t d b A n á j o s b M r à t o m a

M d ` u

n o m a å í d b M

d n s u j t a

Yrdmbssd gb Avajoaåíd gb [osmds



Mdjbåíd [osl Wbmndjdeoa

]O]WB@A] ONWBE[AGD] GB EB]WÍD

[bquosotds b Gorbtrozbs para aOntberaåíd gb ]ostbàs gb Ebstíd

Yatrdmànod3

A YA] ??3;91;, b` pdrtueuãs,

mdntï` ds rbquosotds mdùns gbWDGA] as ndràs O]D gb

]ostbàs gb Ebstíd,onmjuongd a O]D ?9913;912, a

O]D 179913;912 b a O]D 729913;916.

]aoka àos aquo.

A YA] ?? ;91; ï t j

http://loja.risktecnologia.com.br/sistemas-integrados-de-gestao---requisitos-e-diretrizes-para-a-integracao-de-sistemas-de-gestao---pas-99-2012





ANBXD ]J +

Fdmd b` [osmds !!!

A YA] ??3;91; ï a atuaj

rbfbrãnmoa gd Q]Y para a ontberaåíd

gb sostb`as gb ebstíd

A YA] ?? ;91; ï t j



A YA] ??3;91; ï a atuaj

rbfbrãnmoa gd Q]Y para a ontberaåíd

gb sostbàs gb ebstíd, md`d nbstb

mursd bxmjusovd...

Mjoqub na foeura para àos onfdràåòbs.

A YA] ??3;91; cá mdntï`

http://www.qsp.org.br/curso_sig.shtml



A YA] ??3;91; cá mdntï`

ds rbquosotds md`uns gb tdgas

as ndvas ndr`as O]D



Apjomatovd

O]D ?9913;912 bt aj.

# Ambssd é O]D/GO] ?9913;912 b ads

gdmu`bntds atuajozagds sdkrb as ndvas

O]D 179913;912 b O]D 729913;916.

# Wora-góvogas md` ds bspbmoajostas gd

Q]Y sdkrb as ndvas ndràs O]D.

# Ndtàmoas b` 1ª `íd.

# Mupdns gb gbsmdntds (gb ;9% b ;2%)

para tdgds ds usuárods gd App, nds mursds,

sbrvoåds gb apdod b pukjomaåòbs gd Q]Y.

# [bgb sdmoaj gd Q]Y (a àodr ga ontbrnbt

na árba, md` àos gb 22.999 sbeuogdrbs!).

Bntrb pdr aquo para kaoxá-jd

E[AWROWA@BNWB b` sbu

takjbt du sàrtphdnb

http://www.qsp.org.br/app.shtml















B níd pbrma...



Mjoqub na foeura amoà para

dktbr àos onfdràåòbs sdkrb

d prýxo`d Bnmdntrd Wïmnomd.

Eanhb ;2% gb gbsmdntd

na onsmroåíd nbstb bvbntd, onstajangd

ndssd apjomatovd O]D ?9913;912 bt aj.

Janåa`bntd Mursd On Md`pany

http://www.qsp.org.br/encontro_novas.shtml



Janåa`bntd - Mursd On Md`pany

Mjoqub na foeura para `aos onfdr`aåòbs.

http://www.qsp.org.br/curso_novas.shtml



Fajb Mdndsmd

B-`aoj3 qspIqsp.dre.kr

Wbjbfdnb3 (11) =597-=;99

a nova iso 9001:2015 - versão quase final!

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